id = 'customer_review_request';
$this->customer_email = true;
$this->title = __( 'Review request', 'woocommerce' );
$this->email_group = 'order-updates';
$this->template_html = 'emails/customer-review-request.php';
$this->template_plain = 'emails/plain/customer-review-request.php';
$this->placeholders = array(
'{order_date}' => '',
'{order_number}' => '',
);
// Trigger fires via WC_Emails' transactional pipeline after Action Scheduler fires `woocommerce_send_review_request`.
add_action( 'woocommerce_send_review_request_notification', array( $this, 'trigger' ), 10, 1 );
// Call parent constructor.
parent::__construct();
// Must be after parent's constructor which sets `email_improvements_enabled` property.
$this->description = __( 'Review request emails are sent to customers a few days after their order is complete, inviting them to leave reviews for the products they purchased.', 'woocommerce' );
if ( $this->block_email_editor_enabled ) {
$this->description = __( 'Invites customers to review the products from their completed order.', 'woocommerce' );
}
}
/**
* Trigger the sending of this email.
*
* Wired to `woocommerce_send_review_request`, which Action Scheduler fires
* with the order id as its single argument.
*
* @param int $order_id The order ID.
*/
public function trigger( $order_id ): void {
$this->setup_locale();
// Reset state from any previous invocation so a call with an invalid
// order id cannot re-use the previous recipient / placeholders.
$this->object = false;
$this->recipient = '';
$this->placeholders['{order_date}'] = '';
$this->placeholders['{order_number}'] = '';
$order = $order_id ? wc_get_order( $order_id ) : false;
if ( $order instanceof WC_Order ) {
$this->object = $order;
$this->recipient = $order->get_billing_email();
$date_created = $order->get_date_created();
$this->placeholders['{order_date}'] = $date_created ? wc_format_datetime( $date_created ) : '';
$this->placeholders['{order_number}'] = $order->get_order_number();
}
if ( $this->is_enabled() && $this->get_recipient() && $this->is_order_eligible_for_send() ) {
$this->send( $this->get_recipient(), $this->get_subject(), $this->get_content(), $this->get_headers(), $this->get_attachments() );
}
$this->restore_locale();
}
/**
* Defence-in-depth status check at send time.
*
* The scheduler unschedules the pending action when the order leaves
* `completed`, but a race window or a direct invocation of the action
* hook can still reach `trigger()` for an order that is no longer in
* an eligible state. Checking the same `woocommerce_review_order_eligible_statuses`
* filter the page-load endpoint and submission handler use keeps the
* three entry points consistent.
*
* @since 10.8.0
* @return bool
*/
protected function is_order_eligible_for_send(): bool {
if ( ! $this->object instanceof WC_Order ) {
return false;
}
/**
* Filter the order statuses that are eligible to receive the review-request email.
*
* Defaults to `completed` only. Same hook the page-load endpoint and the
* submission handler use, so the three entry points stay aligned.
*
* @since 10.8.0
*
* @param string[] $eligible_statuses Default: `[ 'completed' ]`.
* @param WC_Order $order Order being inspected.
*/
$eligible_statuses = (array) apply_filters(
'woocommerce_review_order_eligible_statuses',
array( OrderStatus::COMPLETED ),
$this->object
);
return in_array( $this->object->get_status(), $eligible_statuses, true );
}
/**
* Get default email subject.
*
* @since 10.8.0
* @return string
*/
public function get_default_subject() {
return __( 'How was your order from {site_title}?', 'woocommerce' );
}
/**
* Get default email heading.
*
* @since 10.8.0
* @return string
*/
public function get_default_heading() {
return __( 'Rate your recent purchases', 'woocommerce' );
}
/**
* Default content to show below main email content.
*
* @since 10.8.0
* @return string
*/
public function get_default_additional_content() {
return __( 'Thanks again for shopping with us. If you have any questions, reply to this email and we\'ll help out.', 'woocommerce' );
}
/**
* Get the URL of the per-order Review Order page for this email's order.
*
* @since 10.8.0
* @return string
*/
public function get_review_order_url() {
return $this->object instanceof WC_Order ? wc_get_review_order_url( $this->object ) : '';
}
/**
* Return the configured send delay in seconds, filterable.
*
* The stored `delay_days` option is clamped to the supported range before
* being converted to seconds. The final value passes through the
* `woocommerce_review_request_delay_seconds` filter so integrations can
* override it without needing to touch the admin setting.
*
* @since 10.8.0
* @return int Delay in seconds.
*/
public function get_delay_seconds() {
// Use (int) rather than absint() so a negative stored value clamps
// to MIN_DELAY_DAYS rather than flipping positive.
$delay_days = (int) $this->get_option( 'delay_days', self::DEFAULT_DELAY_DAYS );
$delay_days = max( self::MIN_DELAY_DAYS, min( self::MAX_DELAY_DAYS, $delay_days ) );
/**
* Filter the review-request email delay, in seconds.
*
* @param int $delay_seconds Delay in seconds. Defaults to the admin-configured `delay_days` * DAY_IN_SECONDS.
*
* @since 10.8.0
*/
return (int) apply_filters( 'woocommerce_review_request_delay_seconds', $delay_days * DAY_IN_SECONDS );
}
/**
* Get content html.
*
* @return string
*/
public function get_content_html() {
return wc_get_template_html(
$this->template_html,
array(
'order' => $this->object,
'email_heading' => $this->get_heading(),
'review_order_url' => $this->get_review_order_url(),
'additional_content' => $this->get_additional_content(),
'sent_to_admin' => false,
'plain_text' => false,
'email' => $this,
)
);
}
/**
* Get content plain.
*
* @return string
*/
public function get_content_plain() {
return wc_get_template_html(
$this->template_plain,
array(
'order' => $this->object,
'email_heading' => $this->get_heading(),
'review_order_url' => $this->get_review_order_url(),
'additional_content' => $this->get_additional_content(),
'sent_to_admin' => false,
'plain_text' => true,
'email' => $this,
)
);
}
/**
* Initialise settings form fields.
*
* Adds a `delay_days` field on top of the standard WC_Email fields so
* merchants can change how long to wait before asking for a review.
*/
public function init_form_fields(): void {
$placeholder_text = sprintf(
/* translators: %s: list of placeholders */
__( 'Available placeholders: %s', 'woocommerce' ),
'' . implode( ', ', array_map( 'esc_html', array_keys( $this->placeholders ) ) ) . ''
);
$this->form_fields = array(
'enabled' => array(
'title' => __( 'Enable/Disable', 'woocommerce' ),
'type' => 'checkbox',
'label' => __( 'Enable this email notification', 'woocommerce' ),
'default' => 'no',
),
'delay_days' => array(
'title' => __( 'Delay (days)', 'woocommerce' ),
'type' => 'number',
'description' => __( 'How many days after the order is marked complete before the review request email is sent.', 'woocommerce' ),
'default' => (string) self::DEFAULT_DELAY_DAYS,
'desc_tip' => true,
'custom_attributes' => array(
'min' => (string) self::MIN_DELAY_DAYS,
'max' => (string) self::MAX_DELAY_DAYS,
'step' => '1',
),
),
'subject' => array(
'title' => __( 'Subject', 'woocommerce' ),
'type' => 'text',
'desc_tip' => true,
'description' => $placeholder_text,
'placeholder' => $this->get_default_subject(),
'default' => '',
),
'heading' => array(
'title' => __( 'Email heading', 'woocommerce' ),
'type' => 'text',
'desc_tip' => true,
'description' => $placeholder_text,
'placeholder' => $this->get_default_heading(),
'default' => '',
),
'additional_content' => array(
'title' => __( 'Additional content', 'woocommerce' ),
'description' => __( 'Text to appear below the main email content.', 'woocommerce' ) . ' ' . $placeholder_text,
'css' => 'width:400px; height: 75px;',
'placeholder' => __( 'N/A', 'woocommerce' ),
'type' => 'textarea',
'default' => $this->get_default_additional_content(),
'desc_tip' => true,
),
'email_type' => array(
'title' => __( 'Email type', 'woocommerce' ),
'type' => 'select',
'description' => __( 'Choose which format of email to send.', 'woocommerce' ),
'default' => 'html',
'class' => 'email_type wc-enhanced-select',
'options' => $this->get_email_type_options(),
'desc_tip' => true,
),
);
if ( FeaturesUtil::feature_is_enabled( 'email_improvements' ) ) {
$this->form_fields['cc'] = $this->get_cc_field();
$this->form_fields['bcc'] = $this->get_bcc_field();
}
if ( $this->block_email_editor_enabled ) {
$this->form_fields['preheader'] = $this->get_preheader_field();
}
}
}
endif;
return new WC_Email_Customer_Review_Request();