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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: [https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to na@na.com couldn't be delivered. na wasn't found at na.com. crm Offi [...] Content analysis details: (6.0 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.3 RCVD_IN_VALIDITY_RPBL RBL: Relay in Validity RPBL, https://senderscore.org/blocklistlookup/ [52.100.159.221 listed in bl.score.senderscore.com] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 1.0 FORGED_SPF_HELO No description available. 0.1 DKIM_INVALID DKIM or DK signature exists, but is not valid -0.0 T_SCC_BODY_TEXT_LINE No description available. 3.0 KAM_DMARC_REJECT DKIM has Failed or SPF has failed on the message and the domain has a DMARC reject policy 0.5 KAM_NUMSUBJECT Subject ends in numbers excluding current years 0.0 KAM_DMARC_STATUS Test Rule for DKIM or SPF Failure with Strict Alignment X-Spam-Flag: YES Subject: ***SPAM*** =?iso-8859-6?B?VW5kZWxpdmVyYWJsZTogQ1JNISAtIOHR1ckgyOrZ6skgzM/qz8kg0eLl?= =?iso-8859-6?Q?_910254?= --91233925-7a23-4649-9898-cdbebe21f7d9 Content-Type: multipart/alternative; differences=Content-Type; boundary="890003a1-50ac-4991-af9d-c0c2abbb3433" --890003a1-50ac-4991-af9d-c0c2abbb3433 Content-Type: text/plain; charset="iso-8859-6" Content-Transfer-Encoding: quoted-printable [https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?versi= on=3Db8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to na@na.com couldn't be delivered. na wasn't found at na.com. crm Office 365 na Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the foll= owing: * Send the message again following these steps: In Outlook, open this n= on-delivery report (NDR) and choose Send Again from the Report ribbon. In O= utlook on the web, select this NDR, then select the link "To send this mess= age again, click here." Then delete and retype the entire recipient address= . If prompted with an Auto-Complete List suggestion don't select it. After = typing the complete address, click Send. * Contact the recipient (by phone, for example) to check that the addre= ss exists and is correct. * The recipient may have set up email forwarding to an incorrect addres= s. Ask them to check that any forwarding they've set up is working correctl= y. * Clear the recipient Auto-Complete List in Outlook or Outlook on the w= eb by following the steps in this article: Fix email delivery issues for er= ror code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address = before selecting Send. If the problem continues, forward this message to your email admin. If you'= re an email admin, refer to the More Info for Email Admins section below. Was this helpful? Send feedback to Microsoft. ________________________________ More Info for Email Admins Status code: 550 5.1.10 This error occurs because the sender sent a message to an email address hos= ted by Office 365 but the address is incorrect or doesn't exist at the dest= ination domain. The error is reported by the recipient domain's email serve= r, but most often it must be fixed by the person who sent the message. If t= he steps in the How to Fix It section above don't fix the problem, and you'= re the email admin for the recipient, try one or more of the following: The email address exists and is correct - Confirm that the recipient addres= s exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are usi= ng directory synchronization make sure the recipient's email address is syn= ced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as= expected. Forwarding can be set up by an admin via mail flow rules or mail= box forwarding address settings, or by the recipient via the Inbox Rules fe= ature. Recipient has a valid license - Make sure the recipient has an Office 365 l= icense assigned to them. The recipient's email admin can use the Office 365= admin center to assign a license (Users > Active Users > select the recipi= ent > Assigned License > Edit). Mail flow settings and MX records are not correct - Misconfigured mail flow= or MX record settings can cause this error. Check your Office 365 mail flo= w settings to make sure your domain and any mail flow connectors are set up= correctly. Also, work with your domain registrar to make sure the MX recor= ds for your domain are configured correctly. For more information and additional tips to fix this issue, see Fix email d= elivery issues for error code 5.1.10 in Office 365. Original Message Details Created Date: 6/18/2023 4:28:08 PM Sender Address: crm@autozone.com.sa Recipient Address: na@na.com Subject: CRM! - =E1=D1=D5=C9 =C8=EA=D9=EA=C9 =CC=CF=EA=CF=C9 =D1=E2= =E5 910254 Error Details Error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient na@na.com not = found by SMTP address lookup Message rejected by: SA2PR16MB4155.namprd16.prod.outlook.com Notification Details Sent by: SA2PR16MB4155.namprd16.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 6/18/2023 4:28:10 PM [136.144.45.202] depro4.fcomet.com esmtpsa (TL= S1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96) (envelope-from = ) 2 sec 2 6/18/2023 4:28:12 PM depro4.fcomet.com mx230.antispamcloud.com esmtps (TLS= v1.3:TLS_AES_256_GCM_SHA384:256) (Exim 4.92) (envelope-from ) 2 sec 3 6/18/2023 4:28:14 PM mx36-out5.antispamcloud.com mx-inbound19-40.us-east-2b.= ess.aws.cudaops.com 2 sec 4 6/18/2023 4:28:16 PM outbound-ip61b.ess.barracuda.com CY4PEPF0000EE38.mai= l.protection.outlook.com Microsoft SMTP Server (version=3DTLS1_2, ciphe= r=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 2 sec 5 6/18/2023 4:28:16 PM CY4PEPF0000EE38.namprd03.prod.outlook.com DM6PR02CA01= 66.outlook.office365.com Microsoft SMTP Server (version=3DTLS1_2, ciphe= r=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) * 6 6/18/2023 4:28:16 PM DM6PR02CA0166.namprd02.prod.outlook.com SA2PR16MB4155.nampr= d16.prod.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_GCM_SHA384) * Original Message Headers Received: from DM6PR02CA0166.namprd02.prod.outlook.com (2603:10b6:5:332::33= ) by SA2PR16MB4155.namprd16.prod.outlook.com (2603:10b6:806:145::15) with Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6500.35; 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p=3D= quarantine; rua=3Dmailto:tech@balubaid.com.sa,mailto:khurram.dhedhi@balubai= d.com.sa; ruf=3Dmailto:khurram.dhedhi@balubaid.com.sa,mailto:tech@balubaid.= com.sa; fo=3D1;" SPF:None(no-alignment) DKIM:autozone.com.sa(s) PCT(no-pct) X-BESS-Spam-Report: Code version 3.2, rules version 3.2.2.248910 [from clou= dscan9- 120.us-east-2a.ess.aws.cudaops.com] Rule breakdown below pts rule name description ---- ---------------------- -------------------------------- 0.01 EMPTY_TO_HEADER HEADER: Custom rule EMPTY_TO_HEADER 0.00 MISSING_HEADERS HEADER: Missing To: header 1.21 MISSING_HEADERS_2 META: Missing To: header 0.00 BSF_SC0_MISMATCH_TO META: Envelope rcpt doesn't match heade= r 0.00 HTML_MESSAGE BODY: HTML included in message X-BESS-BRTS-Status: 1 Return-Path: crm@autozone.com.sa X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 4664dac2-0592-4d46-913b-c0fb2a9657bf:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: CY4PEPF0000EE38:EE_|SA2PR16MB4155:EE_ X-MS-Office365-Filtering-Correlation-Id: 7f463dbc-cf5e-46e8-42c3-08db701905= 10 --890003a1-50ac-4991-af9d-c0c2abbb3433 Content-Type: text/html; charset="iso-8859-6" Content-Transfer-Encoding: quoted-printable DSN
Your message to na@na.com couldn't be de= livered.
na wasn't = found at na.com.
=
crm Office 365 na
Action Required Recipient
Unknown= To address

How to Fix It
The address may be misspelled or may not exist. T= ry one or more of the following:
    To send this message again, click here." Then delete and r= etype the entire recipient address. If prompted with an Auto-Complete List = suggestion don't select it. After typing the complete address, click Sen= d.
  • Contact the recipient (by phone, for example) to = check that the address exists and is correct.
  • The recipient may have set up email forwarding to= an incorrect address. Ask them to check that any forwarding they've set up= is working correctly.
  • Clear the recipient Auto-Complete List in Outlook= or Outlook on the web by following the steps in this article: Fix email delivery issues = for error code 5.1.10 in Office 365, and then send the message again. R= etype the entire recipient address before selecting Send.
If the problem continues, forward this message to= your email admin. If you're an email admin, refer to the More Info for = Email Admins section below.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an= email address hosted by Office 365 but the address is incorrect or doesn't= exist at the destination domain. The error is reported by the recipient do= main's email server, but most often it must be fixed by the person who sent= the message. If the steps in the How to Fix It section above don't = fix the problem, and you're the email admin for the recipient, try one or m= ore of the following:

The email address exists and is correct= - Confirm that the recipient address exists, is correct, and is accept= ing messages.

Synchronize your directories - If you have = a hybrid environment and are using directory synchronization make sure the = recipient's email address is synced correctly in both Office 365 and in you= r on-premises directory.

Errant forwarding rule - Check f= or forwarding rules that aren't behaving as expected. Forwarding can be set= up by an admin via mail flow rules or mailbox forwarding address settings,= or by the recipient via the Inbox Rules feature.

Recipient h= as a valid license - Make sure the recipient has an Office 365 license = assigned to them. The recipient's email admin can use the Office 365 admin = center to assign a license (Users > Active Users > select the recipie= nt > Assigned License > Edit).

Mail flow settings and M= X records are not correct - Misconfigured mail flow or MX record settin= gs can cause this error. Check your Office 365 mail flow settings to make s= ure your domain and any mail flow connectors are set up correctly. Also, wo= rk with your domain registrar to make sure the MX records for your domain a= re configured correctly.

For more information and additional tip= s to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 6/18/2023 4:28:08 PM
Sender Address: crm@autozone.com.sa
na@na.com
CRM! - =E1=D1=D5=C9 =C8=EA=D9=EA=C9 =CC= =CF=EA=CF=C9 =D1=E2=E5 910254

Error Details
Error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipien= t na@na.com not found by SMTP address lookup
SA2PR16MB4155.namprd16.prod.outlook.com

Notification Details
Sent by: SA2PR16MB4155.namprd16.prod.outlook.com

Original Message Headers

Received: from DM6PR02CA0166.nam=
prd02.prod.outlook.com (2603:10b6:5:332::33)
 by SA2PR16MB4155.namprd16.prod.outlook.com (2603:10b6:806:145::15) with
 Microsoft SMTP Server (version=3DTLS1_2,
 cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6500.35; Sun, 18 =
Jun
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Received: from CY4PEPF0000EE38.namprd03.prod.outlook.com
 (2603:10b6:5:332:cafe::41) by DM6PR02CA0166.outlook.office365.com
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 cipher=3DTLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6500.36 via Front=
end
 Transport; Sun, 18 Jun 2023 16:28:16 +0000
Authentication-Results: spf=3Dnone (sender IP is 209.222.82.238)
 smtp.mailfrom=3Dautozone.com.sa; dkim=3Dpass (signature was verified)
 header.d=3Dautozone.com.sa;dmarc=3Dpass action=3Dnone header.from=3Dautozo=
ne.com.sa;
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	by depro4.fcomet.com with esmtpsa  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128=
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	(Exim 4.96)
	(envelope-from <crm@autozone.com.sa>)
	id 1qAvG6-001b6l-1b;
	Sun, 18 Jun 2023 18:28:10 +0200
Date: Sun, 18 Jun 2023 19:28:08 +0300
From: Autozone CRM Team <crm@autozone.com.sa>
CC: wed.alsulaimani@balubaid.com.sa, na@na.com
Subject: =3D?UTF-8?B?Q1JNISAtINmB2LHYtdipINio2YrYudmK2Kkg2KzYr9mK2K/YqSDYsd=
mC2YUg?=3D
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Message-ID: <ff0469f947938aeefddd3ba5acc8a222@10.20.2.114>
X-Mailer: PHPMailer 5.2.16 (https://github.com/PHPMailer/PHPMailer)
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X-Report-Abuse-To: spam@quarantine16.antispamcloud.com
X-BESS-ID: 1687105694-104904-5440-17196-1
X-BESS-VER: 2019.1_20230615.2003
X-BESS-Apparent-Source-IP: 209.126.121.25
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X-BESS-Spam-Status: SCORE=3D1.22 using account:ESS57598 scores of QUARANTIN=
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SSING_HEADERS_2, BSF_SC0_MISMATCH_TO, HTML_MESSAGE
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X-BESS-Spam-Score: 1.22
X-BESS-DMARC: no-action HeaderFrom:autozone.com.sa Record:"v=3DDMARC1; p=3D=
quarantine; rua=3Dmailto:tech@balubaid.com.sa,mailto:khurram.dhedhi@balubai=
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X-BESS-Spam-Report: Code version 3.2, rules version 3.2.2.248910 [from clou=
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	Rule breakdown below
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X-BESS-BRTS-Status: 1
Return-Path: crm@autozone.com.sa
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 4664dac2-0592-4d46-913b-c0fb2a9657bf:0
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= --890003a1-50ac-4991-af9d-c0c2abbb3433-- --91233925-7a23-4649-9898-cdbebe21f7d9 Content-Type: message/delivery-status Reporting-MTA: dns;SA2PR16MB4155.namprd16.prod.outlook.com Received-From-MTA: dns;outbound-ip61b.ess.barracuda.com Arrival-Date: Sun, 18 Jun 2023 16:28:16 +0000 Final-Recipient: rfc822;na@na.com Action: failed Status: 5.1.10 Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient na@na.com not found by SMTP address lookup --91233925-7a23-4649-9898-cdbebe21f7d9 Content-Type: message/rfc822 Received: from DM6PR02CA0166.namprd02.prod.outlook.com (2603:10b6:5:332::33) by SA2PR16MB4155.namprd16.prod.outlook.com (2603:10b6:806:145::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6500.35; Sun, 18 Jun 2023 16:28:16 +0000 Received: from CY4PEPF0000EE38.namprd03.prod.outlook.com (2603:10b6:5:332:cafe::41) by DM6PR02CA0166.outlook.office365.com (2603:10b6:5:332::33) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6500.36 via Frontend Transport; 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p=quarantine; rua=mailto:tech@balubaid.com.sa,mailto:khurram.dhedhi@balubaid.com.sa; ruf=mailto:khurram.dhedhi@balubaid.com.sa,mailto:tech@balubaid.com.sa; fo=1;" SPF:None(no-alignment) DKIM:autozone.com.sa(s) PCT(no-pct) X-BESS-Spam-Report: Code version 3.2, rules version 3.2.2.248910 [from cloudscan9- 120.us-east-2a.ess.aws.cudaops.com] Rule breakdown below pts rule name description ---- ---------------------- -------------------------------- 0.01 EMPTY_TO_HEADER HEADER: Custom rule EMPTY_TO_HEADER 0.00 MISSING_HEADERS HEADER: Missing To: header 1.21 MISSING_HEADERS_2 META: Missing To: header 0.00 BSF_SC0_MISMATCH_TO META: Envelope rcpt doesn't match header 0.00 HTML_MESSAGE BODY: HTML included in message X-BESS-BRTS-Status: 1 Return-Path: crm@autozone.com.sa X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 4664dac2-0592-4d46-913b-c0fb2a9657bf:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: CY4PEPF0000EE38:EE_|SA2PR16MB4155:EE_ X-MS-Office365-Filtering-Correlation-Id: 7f463dbc-cf5e-46e8-42c3-08db70190510 --b1_ff0469f947938aeefddd3ba5acc8a222 Content-Type: text/plain; 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