­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ Return-Path: Delivered-To: info@autozone.com.sa Received: from depro4.fcomet.com by depro4.fcomet.com with LMTP id GGoEH7+0T2MtbgUAfHesKA (envelope-from ) for ; Wed, 19 Oct 2022 10:26:39 +0200 Return-path: Envelope-to: info@autozone.com.sa Delivery-date: Wed, 19 Oct 2022 10:26:39 +0200 Received: from o10.mailer.plezi-marketing.com ([167.89.111.86]:10694) by depro4.fcomet.com with esmtps (TLS1.3) tls TLS_AES_128_GCM_SHA256 (Exim 4.95) (envelope-from ) id 1ol4PN-001WKO-UV for info@autozone.com.sa; Wed, 19 Oct 2022 10:26:39 +0200 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=vocalcom.com; h=content-type:from:mime-version:subject:reply-to:to:cc; s=s1; bh=UrUVyu3UBJRWXw+tUtY0cJDXktThzk2vhXgMA7yBVs8=; b=Ncxf37e6R6O7+vBHYXgYWi9dpUICbXswCcdOMRHnkuts7OcAgHFSBZ71vNHzajQfiXeR Fw/HlG15dzBCWjUf2i23aq23rQcGhBE8H0x2L6bnz5PxfvT7tH+62ccO2C+SLrwsjZNuK6 0BGaBP7TK4vJuF6IBwtNS6TyG5Kg2CvGx4GSOS86FZej7MyqBHEZqmob4W4PnKj3IPka0q Wtfnuh9PGziIovw7iT+uI6WCir+XpQ067lgEZQfhGKJuEfNLtCHKKE6s1O8wq4zIxesD8f xwjS3Y11oq0jX5lx4aFM/CmnWG87PmLTfTnfYuBiZwsH3Y6xbJJIch2wgxEJv7WA== Received: by filterdrecv-9766d65c6-l5q4g with SMTP id filterdrecv-9766d65c6-l5q4g-1-634FB492-22 2022-10-19 08:25:54.561523525 +0000 UTC m=+1852864.605865433 Received: from MjM1OTA5MjI (unknown) by geopod-ismtpd-canary-0 (SG) with HTTP id XFtsYVgqThqWnSyMVDZDYg Wed, 19 Oct 2022 08:25:54.421 +0000 (UTC) Content-Type: multipart/alternative; boundary=9833a378fbcba5f98c2b6064affbf064a727428ba702fedf038194446c60 Date: Wed, 19 Oct 2022 08:25:54 +0000 (UTC) From: Alexander from Vocalcom Mime-Version: 1.0 Message-ID: Subject: The technological innovations of contact centers Reply-To: marketing@vocalcom.com Precedence: bulk Feedback-ID: 6319a959f4208734c6960fa0:AutomationEmail:vocalcom X-SG-EID: =?us-ascii?Q?pQvG=2FfOGssFJDqjVGiadQi39S+qrr14rSMopy=2FxnTy0mn2RsziKto6aMmrBxVq?= =?us-ascii?Q?mwp1MtyyeAh5l=2F+OxvKAJRj5aK8ofeginWeMf9W?= =?us-ascii?Q?91Q=2FfuSlst04N43emqKVvPmZ2HgWam4+9cFnISz?= =?us-ascii?Q?rviSsMjw6nXIEekUfUoZ680NIi7tggRxifqP32R?= =?us-ascii?Q?sdg6ABFD297f8DpXVDmIdd1htte+1vUGlTIUDhS?= =?us-ascii?Q?Xt1Mz6UNx=2FlyzoO0KSD3zJimKpzfeUIdH+mSs2T?= =?us-ascii?Q?Hdeg=2FBst4bMZSwbVasI=2Fw=3D=3D?= X-SG-ID: =?us-ascii?Q?N2C25iY2uzGMFz6rgvQsbx5SFsvx=2F3O76X9sKqYpaaDO4mPsdJGnTafnjK=2F9YR?= =?us-ascii?Q?4=2Fn2NaRBNz0KRl75jFvG82Ykg9kWpGmI4JIuGSr?= =?us-ascii?Q?FiQsjWIdwXNPfc7O8IDdgnHvqC3w+y7I9yIiEcR?= =?us-ascii?Q?bUtddMY3OHsG4qRXQBJnPLEuKAhDGOddFj2zppi?= =?us-ascii?Q?X05MFonM0QsBdWGosubHFEklYBbNeM57WAhqkAs?= =?us-ascii?Q?0kaPCPMNyPQZEfOCmPbr7OP=2F6xEp061k3o+JP83?= =?us-ascii?Q?fhrk4TFUgwPw9I1Ni0nh6UKqaabNFuTpzz8Tfqk?= =?us-ascii?Q?OmYxPhAixrUGGRPPJjOLqOX8wlWViY33bLPp=2FJt?= =?us-ascii?Q?w4X3oTsPhQu1bWlTLlm1B+UPYkM3gC3Ebun65kC?= =?us-ascii?Q?I3UxU7BAh1Lq8DzcPpVS+h3IgLW1H6JZFhO6CYy?= =?us-ascii?Q?FWGs4yG0Ew4F8s=3D?= To: Auto ZONE X-Entity-ID: kJGPBfDFrX6QbZyRV2ZTHQ== X-Spam-Status: No, score=2.3 X-Spam-Score: 23 X-Spam-Bar: ++ X-Ham-Report: Spam detection software, running on the system "depro4.fcomet.com", has NOT identified this incoming email as spam. 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Content preview: Omnichannel Customer Engagement Solutions   Hello Auto,   During the « Stratégies Client » customer service fair, which brought together the greatest number of customer service players in France, Vocalcom reflected upon the evolution of customer engagemen [...] Content analysis details: (2.3 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.2 RCVD_IN_BL_SPAMCOP_NET RBL: Received via a relay in bl.spamcop.net [Blocked - see ] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.5 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines 0.0 UNPARSEABLE_RELAY Informational: message has unparseable relay lines X-Spam-Flag: NO --9833a378fbcba5f98c2b6064affbf064a727428ba702fedf038194446c60 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Mime-Version: 1.0 Omnichannel Customer Engagement Solutions =C2=A0 Hello Auto, =C2=A0 During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic= h brought together the greatest number of customer service players in Franc= e, Vocalcom reflected upon the evolution of customer engagement. =C2=A0 Interactions that occur both before and after purchase have changed conside= rably these past few years. Customers, especially thanks to the multiplicat= ion of channels, want to make decisions and take back power from brands. Th= is shuffles the cards. =C2=A0 Companies must review their manner of contacting them: intrusive communicat= ion is over; it=E2=80=99s time to become proactive, based on customer accep= tance. This is a change of perspective which also has an impact on the tool= s and technologies used by brands. But what are they? =C2=A0 Discover the video testimony of Karine Palacios, CPO of Vocalcom, on the ne= w product innovations of the customer service market. =C2=A0 Happy viewing, Watch the video (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs= 0GOa7yYtVkD5qr06jVXaqtHzY6WcGO9kZbLCOEMZ1uCW6J7O9bIXW0-2FZw18hZX384rzjnz9c9= K4-2FxmUCG-2FVKIFdxzQeLBwbMc5c0ikhV21dd95lM4ks9W2tCSTu2yN1la7AWkCp1ZelllYvn= B77zAC1id8Zfi0PnMgVyWekmd39VGvjFl70r4tCb-2Bv5-2FeOVWtKUx3nyasA8I9rJxC21HOyG= s4j-2BoXna3vJimEYD58iUqQZ5WjvfbU1ULXByFXrSi8oIxpavSeTp-2BrOVhO52Xttn82nFRAC= o4r46Iw-2BxDGU61N2bdy3hhu57m6WjgrDiypW1BoNngQeJGsgph5MP6GCuDLUC0OAlgkb4xATc= -2FNm0CqoC4aNC_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Aiaz-2FMXOa3X-2F= CurTU97Szf7wD398IexytzNWehyI9lynOSl8XQfN4B7-2FlT5D4S6kA7vChj1Y76yOD9RmRMf2t= ynr53EG2jzkUGNvh9U7zjL-2B1rO3pPeX0in1nBUtNtyzOzGFsPukk5cYGz1-2F4Bo-2BFsqqv3= YL0ppQXaBQ-2B7nl23bc-2Fao-2Fh-2B2ezGTxQLrxog1YtLwRKsbGyVyqbKY9z1vCCFfJYceAw= 8USOH9-2F2wXrZpPTxEMeWFZZe1qJ-2BZhmvCm7hTtXNA-2BFKAwjIV5pZ5-2Bo6obOMdM9E7uC= paIPXeTN-2FiMgnGicq-2F7ggK4wQN92zWqXCigY-2FqjJJdYIpsO-2BYUsIVEN4A-2FGCl-2B-= 2FoFjpsIAznIBEM83SlN92JPL9GKXXL2kH8YVppIcrMBFTND79-2FZrmGxQXyiyYQN21i-2BeHA= 5jeOtT-2BgxEJHL6oVA3eh9EvaEOPTVHdZRID0RPrbxcpTE3Ik2bGn3lrCw9fCvlY39pzzF9hQw= 7EIH0Dv3oe-2FETXl-2Bn9NmqcXDiTowSSYkmfZdWUn8FhwX8V-2F6Y2Cvfr26pyl2OR5p02d7z= FSzG113SCxmN27Syw-3D =C2=A0 vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa= 1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2KR9Yd08Dfs4B8GYAcjwS45mvgyAI1STD= SaZFTkzgyM4b8fuPd4d6wqEubUvq6DP-2Bdu1KJA7vS9RuHzWhkDoC8EC-2BQagY60uUhrpzbf0= 1QGlttBig2geH3IFTx5EpWYii7zK2S0T64Qo3f0ZYKkTZxxMN9v8x1GzARWmJhD6r9ltS8k3xXf= U78A7HsC1CP23-2BDWhJt3Bs1l7pGKnnn9tuUjLVlwLrE0kDfyF2hWIbT8-2BiJ9FRdHlxvJaAT= abrvBpjjYjAclnPymbjcmAY4pRl0OsH-2FwYHpbLlLrl3lkla5EIRZlPnCgHK3EpeYkQNPezwDF= 6P_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Aiaz-2FMXOa3X-2FCurTU97Szf7w= D398IexytzNWehyI9lynOSl8XQfN4B7-2FlT5D4S6kA7vChj1Y76yOD9RmRMf2tynr53EG2jzkU= GNvh9U7zjL-2B1rO3pPeX0in1nBUtNtyzOzGFsPukk5cYGz1-2F4Bo-2BFsqqv3YL0ppQXaBQ-2= B7nl23bc-2Fao-2Fh-2B2ezGTxQLrxog1YtLwRKsbGyVyqbKY9z1vCCFfJYceAw8USOH9-2F2wX= rZpPTxEMeWFZZe1qJ-2BZhmvCm7hTtXNA-2BFKAwjIV5pZ5-2Bo6obOMdM9E7uCpaIPXeTN-2Fi= MgnGicq-2F7ggK4wQN92zWqXCigY-2FqjJJdYIpsO-2BYUsIVEN4A-2FGCl-2B-2FoFjpsIAznI= BEM872-2FeacbXfU3MyMmnlJpJbfjsA9-2FF6KeRTNKnYux4t4S1th46oDnTwk-2BiWRMwYIaPA= ZGG2zargO24WweTJkWhWPEkN2R9im5EyAR23z2k97xT2HxG0RpI7SsUCabArOy7fnyUR5Vo7YkO= Y6AWp2i6xEYNtgQPQTimUsVCsZF5HGQPpveBMKL43I6vpfhf-2FAuO8U4D4GUAzldvqPYZGrL-2= B5w-3D Unsubscribe --9833a378fbcba5f98c2b6064affbf064a727428ba702fedf038194446c60 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Mime-Version: 1.0 =20
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Omnichannel
Customer Engagement Solutions
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Hello Auto,<= /span>
 

<= span lang=3D"EN-US">During the =C2=AB Strat=C3=A9gies Client =C2=BB custome= r service fair, which brought together the greatest number of customer serv= ice players in France, Vocalcom reflected upon the evolution of cus= tomer engagement.
 

<= span lang=3D"EN-US">Interactions that occur both before and after purchase = have changed considerably these past few years. Customers,= especially thanks to the multiplication of channels, want to make = decisions and take back power from brands. This shuffles the cards= .
 

<= span lang=3D"EN-US">Companies must review their manner of contacting them: = intrusive communication is over; it=E2=80=99s time to become proact= ive, based on customer acceptance. This is a change of perspective= which also has an impact on the tools and technologies used by brands. But what are they?
 

<= span lang=3D"EN-US">Discover the video testimony of Karine Palacios= , CPO of Vocalcom, on the new product inn= ovations of the customer service market.

 

Happy viewing,
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Watch th= e video
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vocalcom.com

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