Subject: Vocalcom News - The last newsletter of a year full of innovation! Reply-To: customer-success@vocalcom.com Precedence: bulk Feedback-ID: 63974061f420877c2268aba6:EmailCampaign:vocalcom X-SG-EID: =?us-ascii?Q?pQvG=2FfOGssFJDqjVGiadQi39S+qrr14rSMopy=2FxnTy0mn2RsziKto6aMmrBxVq?= =?us-ascii?Q?mwp1MtyyeAh5l=2F+OxvKAJRj5aK8ofeginWeMf9W?= =?us-ascii?Q?91Q=2FftLm8KC2ugT9BltjvnxcBB8xaP2EbkfXE6n?= =?us-ascii?Q?VtWvplDS1CauhwqLoyt4RDvwKNZuLfHm6KfpXFc?= =?us-ascii?Q?lodKe8tL40azGqI=2FBz2SN7iELtHcu2TTp80mbCa?= =?us-ascii?Q?CAyBtJd8K6m=2Fcg4rUZibmpjBX0YsaIYaw2dZ1+z?= =?us-ascii?Q?d5azH7eK9Vgs4R62FfFPQ=3D=3D?= X-SG-ID: =?us-ascii?Q?N2C25iY2uzGMFz6rgvQsb7pcOFzE0VKhZRrdJi0pC+NxTcl5whO7XgiYfvsZ+N?= =?us-ascii?Q?8dS+RVS64EcTLnU1rrs2vdo2uP5L5l9jpaMqJkO?= =?us-ascii?Q?wn8zUl8SEkvAK7jRg7k14qdfpO3E0GvS97n9gk5?= =?us-ascii?Q?0dZOVhdu3usInPeCVaZWt1c62WjMDMEZatxY0vw?= =?us-ascii?Q?WjfanageLmS5ywTfU6ABsXaR00OciDmrtd0+PY0?= =?us-ascii?Q?zXd091=2Fe2j8DpccDuRbe1nVoTBpZ8H4mAXb9hk?= To: info@autozone.com.sa X-Entity-ID: kJGPBfDFrX6QbZyRV2ZTHQ== X-Spam-Status: No, score=1.1 X-Spam-Score: 11 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "depro4.fcomet.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Open in my browser Omnichannel Customer Engagement Solutions Welcome to Vocalcom News, the newsletter that shares our blog articles and highlights. The year 2022 will be marked by the launch of our multi-CRM connector Hermes Universal CRM Connector. Content analysis details: (1.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.5 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines 0.0 UNPARSEABLE_RELAY Informational: message has unparseable relay lines X-Spam-Flag: NO --35fe948da4ea2071c2cb3a4c7b37ffe92c4d29e66b11d358f580b1b1bb2a Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Mime-Version: 1.0 Open in my browser Omnichannel Customer Engagement Solutions Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art= icles and highlights. The year 2022 will be marked by the launch of our multi-CRM connector Herme= s Universal CRM Connector. We also invite you to discover new articles: How to Prioritize Flows in the= Contact Center, How to Offer Proactive Customer Service and a focus on Cus= tomer Knowledge and how it impact Customer Service. Finally, Vocalcom wishes you a happy holiday season!=C2=A0=E2=9C=A8 Happy reading! ------------------------------- NEW=C2=A0- Hermes Universal CRM Connector Enable your favorite CRM with Hermes advanced outbound and inbound capabili= ty or combine multiple CRMs for different customers (for BPO). =C2=A0 The best -in class solution for digital, voice, customer care, sales & mark= eting. Discover the Connector (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbs= RWijCs0GOa1iiYEL0kixsliBEVpwt0bEe1NlYb6ec686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2= FiuUSwUBSHlWR2HYRQcLGY6x5xxETX0ipvQC0f0yZZVWufmDTEa-2BqqoI2-2FO58BkUIY7UNiO= rVPVbE8M0gvq4S7NfhBbhEo0beKFGEWCZwqP22x7ZpTQc-2Fdt4ADwMV46ndibaburpq0mxMDHy= heoha47vOr4ZphdSV6SldePX-2BltJ-2FB-2F-2BG7nhiUjdGoMFMUf0v5DT71m4URZAh1nlvkP= knrbLb9YehzAUSFLtW5DlzT6hEQiH5tAswzHLDnrtCjyFHEUA-3D-3D8PD__xZzzR7eUdv-2BX6= QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7= GiPJVYFkzboqkiOonwJmfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2= -2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXQ5b= dWoJ9e8BQ3E4f8KeCm1xJYO4lOW-2BF2Fr7wrmw706rCWt7DYkVmkwIOwA9lVXZv3nc8hqoY4rX= 7Oao-2BHAPfyTqgQ0arGb2gxLtDSUj4rm92LGDBFeTOaVkvmpfPSRTpG874Y0mXQO1i-2B9Fi0G= gzxRd4hyopRWpc6t0Ep4oN3PsfRk3kS1K3cwhQcAO4lYD2ZNqJO1BmsFVMhU1naJ6s1sswWrf2y= PRTKSlCW8hjSc ------------------------------- Customer Knowledge: What Is It and How Does It Impact Customer Service? Discover the challenges of customer knowledge in our publication and learn = how to use it to create great customer experiences. Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bEDY7ijTLIue24MbuRrv8dJbdQxWrwP4Gu7MLMMImZjcCvP3b0qkA7ulga= 1J1TaBnJ-2FHIST6iUm5KQOCc-2FwiuIHzHUsQRjY4x3tFByEUVSuP3n4Zqd5jImb5BbZ7ogOwB= wLfrN1kbdAj5VbDSvm19A6ZrzVUOGLTS4vWPztOHhM4OoVBrm4Y9kYgnfSClxGNfDtkfmFNJNjT= 5xaNUI9VcFfACc0XROD4Uej1Pa6Boj7spjg-2BgZGcHErnelS4BJwJ2g-3DW0rh_xZzzR7eUdv-= 2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTp= CHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY= 1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FSt= XSX7JJU0iL3Wu3sMGJjDO-2BsR6I9yCQPpfuLFSuRQUMR3VnHjK3vX8EgdAKHgmjqGi4CnJhEYQ= a3WheVLxQxDQ0eBqwAgry78S1HTiUiYDKdwGu39zt1KoFpOqQbMwyoZs-2FgCwbiqGhKYECUNGl= eABNqV-2Ba0bPf-2B9kiQjgEDiMt40-2BA5N1hJDxuC5hfONKk78AU-2B35bzcZC0-2F3HDHUuM= fnj0V5O5lYsnhJSwAWHWiNJo6 ------------------------------- How to Offer Proactive Customer Service=C2=A0 According to a Netomi study, 87% of customers expect brands to contact them= proactively for service issues. Having a proactive, non-intrusive and profitable customer service is theref= ore one of the many challenges that businesses are facing. Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bHuJmZwh9U3U5M9F2ukUsbrR0YWI5PGYkdJRFi-2F6V-2BS70l8On-2FaV= 3k25seXOLKMP-2FYD15npVqwsz6YR-2FJl2j-2BmAtIOFTrthLB-2FDDD1ExqGR2VG1aoXIIFd3= YmJ15MRquNrWBkpe39I3mufnngVkessjpNklnORLDcre5VdfRZ9jWjjGmMOjzCTZ9C75wS1CRny= EKiLkqFrj6Ba7Z-2FeLGvXOtxWKpMm37xmViz7UsaHD5Q-3D-3D1y4A_xZzzR7eUdv-2BX6Qkrp= VLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJ= VYFkzboqkiOonwJmfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Fr= nas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXVen0-2B= i7Vi2CNt9gx2A7OwHirSyyiXO7yqsUuk-2BFZe6XR6y1lyqe-2BKc-2FGS1lR0-2Bg2LQckXSi0= TXEcczcR6eibfUK5DVI0c40jESRvPHuxaCSk8tnEL7imr45Iwym951oB3l-2FBED2qoL9trUeA5= U6tCKleWyGYz1ZrzxhBz-2BlK2Wu3jkZKVBdQWPyPInB90UZ-2FVNuyy3QmEuwhock8KgkyQcH8= 7qkL-2FI2hrPQXL82LiFt ------------------------------- How to Prioritize Flows in the Contact Center In certain situations or even for certain businesses,=C2=A0prioritizing cal= ls over email or other channels is not necessarily the best option.=C2=A0Di= scover in this article some=C2=A0flow management strategies. Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn5zN6Jv6Y= 7nJumpmf50yIDyiZBEwrbu3hOESSApAdIyXt8hS-2B2U1Z-2F1rKO8GAyp4lFp-2FbCsyj2SbQP= BRt00EtYKklHq0i2V-2FSdXzvVM62ERytieYxRf1Tws-2FkMzBmOjM0-2BGkIuKMPOICTwJHvnc= iScMYVCK3tu7KVrtAgarJP7Tt4W-2F1Ub1KHteeWJ6EgITvyNLU36F2tMPAmD2De5s7AU8-3DIZ= vl_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2= BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7= ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS= 0wkRZvFPk-2FStXSyoTNF2RoOxkKVND4aGxsk-2FZcGqlrN908o8XuLBf2zKq5vvkt5-2F4MJ5q= TeXvgJPK7OLBu1ubwaxvPajzOfFkthnla0isYd69pvX7FP2f0EOB-2F-2BNkKT9PYG7Us4BedgX= DL2IlgqFdMaeeLkdGA8buSjpvVyI9K5OhKQ3ZO721lD4SwgKTe3kyKUqSZsqiLJt9VaWOADVLNy= -2F3Dp7ib5v2L9PftaHThalZR2bOU37l7dL ------------------------------- vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa= 1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH2jiBT3LnDyxyOfi9pzTZz8IvQEAn8mP-2FZHrFTd= laj1UuBRrr42WQvjxl7FJ7e9rwf-2F4-2BtBVmtFuaxJ6-2FLPlaEIX09rjZ9g3drKiaY59N1Nw= n-2FZesIKf009CdykkYQtiwHz-2BbxP0MP8Psc8mNMrw9z09EGtHvHeNN3lE4RmbfElffeMg9eK= 2K2drxWuyXp6hKuf9W-2Fv87dP43_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Ai= Z-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do= kA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2= iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXaNpFZI6NB2guVj0e9sLlqvKSpHHtpE3sAu= IiWyS-2BarIyCCWMGVVz1GPFK2-2Bq32rZ7Cji7kd8v5LrBbc7WPBXLNB4OnnLDVoZxcYQMM7A9= YOlAkeilu1LWL0-2B-2ByJhQlvqwClxwvwcLlyHaxcJ-2BNGRdMBnt3Vk5aY3r-2BBu4AC5U46D= l-2FX0NDWqtt6Tg6zBPEINmfnihxwSd46p3jflGfr8SPqASl6sE4-2FLLM4cMuAnsM1 Unsubscribe --35fe948da4ea2071c2cb3a4c7b37ffe92c4d29e66b11d358f580b1b1bb2a Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Mime-Version: 1.0 =20

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Omnichanne= l
Customer Engagement Solutions

Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog= articles and highlights.

The year 2022 will be marked by the launch of our multi-CRM connector Herme= s Universal CRM Connector.

We also invite you to discover new articles: How to Prioritize Flow= s in the Contact Center, How to Offer Proactive Customer S= ervice and a focus on Customer Knowledge and how = it impact Customer Service.

Finally, Vocalcom wishes you a happy holiday season!=C2=A0=E2=9C=A8

Happy reading!

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NEW=C2=A0- Hermes Universal CRM Connector=

=20

Enable your favorite CRM with Hermes advanc= ed outbound and inbound capability or combine multiple CRMs for different c= ustomers (for BPO).

=C2=A0

The best -in class solution for dig= ital, voice, customer care, sales & marketing.

= =

Discover the Connector =

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<= img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docume= nts/files/6397/2865/e317/a746/7ab4/0ffe/original/Connaissance_client.PNG?16= 70850660" width=3D"264" alt=3D"Customer Knowledge" style=3D"border: 0;width= : 100%;max-width: 264px;height: auto;" title=3D"Customer Knowledge">

<= span style=3D"font-family:Open Sans;">Customer Knowledge: What Is It and Ho= w Does It Impact Customer Service?

Discover the challenges of customer knowledge= in our publication and learn how to use it to create great customer experi= ences.

= = =

= =

Read = more

How to Offer = Proactive Customer Service=C2=A0

Accordin= g to a Netomi study, 87% of customers expect brands to contact them proacti= vely for service issues.

Having a proactive, non-intrusive and profita= ble customer service is therefore one of the many challenges that businesse= s are facing.

= = =

= =

Read mo= re

How to Prior= itize Flows in the Contact Center

In certain situations or even for certain bus= inesses,=C2=A0prioritizing calls over email or other channels is not necess= arily the best option.=C2=A0Discover in this article som= e=C2=A0flow management strategies.

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vocalcom.com

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