Subject: News by Vocalcom - 1st newsletter 2023: What's the impact of digitalization on customer services? 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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Open in my browser Omnichannel Customer Engagement Solutions Welcome to Vocalcom News, the newsletter that shares our blog articles and highlights. For our first 2023 exchange, we invite you to discover or rediscover our white paper on the digital transformation of the customer service. Content analysis details: (1.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.5 KAM_REALLYHUGEIMGSRC RAW: Spam with image tags with ridiculously huge http urls -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.8 CPANEL_LOTS_OF_EMPTY_LINE RAW: Spam that has large block of empty lines 0.0 UNPARSEABLE_RELAY Informational: message has unparseable relay lines X-Spam-Flag: NO --cf3c3e4a2051ab248b030bb107b65a952c6b90a5c9aec6ecabf312ddf976 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Mime-Version: 1.0 Open in my browser Omnichannel Customer Engagement Solutions ------------------------------- Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art= icles and highlights. For our first 2023 exchange, we invite you to discover or rediscover our wh= ite paper on the digital transformation of the customer service. Among our contents, you will find this month an article on the impact of di= gitalization on customer service, some advice on how to create personalized= customer experience, 7 tips for managing=C2=A0unhappy customers as well as= a customer testimonial from Simplify. Happy reading! ------------------------------- Due to customer journey digitalization, the communication methods between c= onsumers and brands is multiplying more than ever. Telephone, chat, social = media, instant messaging=E2=80=A6customers want to be able to reach out to = your company when they want and on their preferred channels. In this ebook, discover the 5 key reasons to transform your customer servic= e to offer a truly omnichannel experience. Read the ebook (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0G= Oa1iiYEL0kixsliBEVpwt0bEe1NlYb6ec686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2FiuUSwUB= SHlWR2HYRQcLGY6x5xxETX0ipvQC0f0yZZVWufmDTEa-2BqqoI2-2FO58BkUIY7cn-2BA57cGpb= tswN02MUwYEl1vqfqqnQA2IRXOVOKNJP80KcQut1lqngePycV4WnWIDU4oNwXwBv3tRapY4GMQe= 5Em4hRBk5NQXihCtP-2F2SpuMmN-2Fj6dgpK8J14a-2FY60r0gJzKQkjk-2F4lRRxy6Y-2Fo32A= 2v6y-2FhppdirdUWrgaDdGYAP55-2Bs6emaZpoOvTzLAmJw-3D-3Dmqwj_xZzzR7eUdv-2BX6Qk= rpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7Gi= PJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43I= ANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV34mgzE-2F-2FJlQHU= -2FmPWGkgAv2wT-2BVKDBetr21gBnUp4sw8j5MDjsA8GGfw1TvTHe2dGwPtdCNshhVUg7sOH7Uj= bDIlCLHUelEVJS12OVK13qdTmErykTWJYVcMfH-2B-2F4-2BdNUxJtbX18vir-2FKBkrf271r7k= 6-2B6cctBmS9YDma7cVW9OI6k5OpBhuu3FuLEx4SNvtkZ0HrkLkk8rhzkm3Qehx6mSGCELG-2BE= PFb7FpmkauM61OWIGTM ------------------------------- What Is the Impact of Digitalization on Customer Service? Customers no longer make contact with companies on a channel or two. More a= nd more customers are using multiple digital channels, including numerous s= ocial media platforms, when they seek customer service. Discover how custom= er services are impacted by these new habits. Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bHohPm9InJ3kQtStNrLvZ16CRO3BOSMYgvEhZ2-2FHE30IwZflyHRS9SNR= 5HWP4LvXL7eYBJT0glwChrsbGQyJIb7x4ipoKfM6nm1jk5ZydRG4VMIHu8cPU86osayjqYJfRJ4= AbmYPgNYYTGkWp7-2BjHYdAa-2FjrVFK4C8RJki5meqZifNAOrYZBHlhpnE9DxGRjrwIdQWDVRp= t67qtFuvWXy5dP57nel39-2F85n-2FX8LEicJfqlkc2tTXcK9ga08UUGxGEoTBhBakJFx7ezkL6= JVcJ0JltBF_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2= BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M= 4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFK= KATUUE3RoUV34mgzE5mJASuNYL3am-2B-2FiAgdQj12lYLhyVqchMaMolm47YmZbzCNU7XyW2qk= 0CqtMHpDmT-2BWjK-2Bli0KkxhktaBCDR1jaAPkxGRdoYLH2KO-2FlOrtgGNK0BF-2Boqdi1aJ9= CCosx-2Budr3WCX7FILy6hrnjo4TQHHj7JAPs7k0LXI23yRt7B-2FstsFt2UJauh2xkf-2BerdL= jMibfCvu6tj-2BT5uSq4cZmFFvnHbcOiz34CV-2BuMqnjAJR4 ------------------------------- How to Engage Customers Through Personalization The modern customer wants to feel valued as an individual and know that you= r brand can offer what he or she specifically wants and needs. Discover in = our article some tips to help you customize your relationships with your cu= stomers! Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bGRAlWkyiPJg-2F-2F736SC2ziFmmGfKMQnM-2BnIcRCkKEkBvyjGw-2Fr= IysUDue0FZA2x4nTVkaEV-2FZDjCgg1LjzJJdYSAjbgpOuV36RWnatqdyvW-2BcwiM4-2BRAJ1T= R8myBZPYUlCM66bGT98ckg8uCcL7zIZ4QzVaOx6AxXxdXDQij-2BmighgrvJKWqJSXMqSU0QswU= GU0cpAj4yVce9-2FL8fP8N4Z5Jv5A3rlK6iQ1n85GjMXo8KD6RtPveR21G8y8tVBDFUuB8w4Vgh= VfANJHDG-2BajLgoaiCt_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy= -2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9= Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUON= jAlLpIviFKKATUUE3RoUV34mgzEzIXjTRSB8d9yb7NT7etlNwb4ExcYcPjogI-2BH7rEtTapF-2= BQM3ZOw4ZGpAXViS0qBYGgT0FMH18djivZ0zJSbEPagRuufLxKQeVPbGpAtBmuLhy5ymbFlezcq= ttTcj-2Bt50kjCR26H2oRZ0RGIJnff6fKQU-2F2AY0O06qWT0r8P6-2BJvWw6iLXHVYyVQQAwU1= eZwvv4nnSIHRQsM33VTJjDyp180pKiFbYcwUcW6G2jc2fDI ------------------------------- 7 tips for managing unhappy customer=C2=A0 Managing unhappy customers is surely a difficult task, but is highly import= ant to improve your customer retention rate and brand image. Take a look at= our 7 best practices for managing angry customers! Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii= YEL0kixsliBEVpwt0bFmkcctyhzWOFokpH6DOJq8fZKwnbavbV2rQbKaXiLLy9-2B5RjjBOdOs0= ViHeg-2BQOGr85TTqvs65Lb5yWyYpQbHe3xz-2BQgMHWEEBOgTN6lA5ATyfKXlUkflHg-2BoFma= v0rNiuh9Ry3zXI92b-2BQPiNft032n3kXR1CpvUATacJEhCd7HOzdyX0b7qxvVEYAx254qXCHYT= cI3F6g-2B8T0DK4o0huMa7eQfz-2FwyuA5-2BQsDqAn63pHkNyFTTkUKMLKsADQsDk-3DpqkA_x= ZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYlj= yO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5a= p-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV3= 4mgzE3hb2gTm1c1rrrBDybpiGw9bkf-2FnRKu9hhDJokaO8LZGtLZT5QDynmzfsH-2FCZM4e05f= DlxTee6UJVWalAld36VZMbldzmOo8hNypBM9UFpG7rO5qaprI-2Bj1jc3wJY3cdyycjqM-2BD-2= Fh5l0D5RCX5spVmwR5MQ8p1ViLKPvWiZE2Ovk6KWS36RIV1kp-2Fk03eWEeIOQbldDxmJblP50v= 0VDP-2BcJyEko50ZLve8hrGVJNUr5 ------------------------------- How to optimize the patient journey and provide a similar quality of servic= e on multiple sites? In this customer testimonial, discover how the cloud simplifies remote and = multi-site work while guaranteeing maximum service quality. Read the testimonial ------------------------------- vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa= 1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2mdSGZu3b1GweJ7hZoRPnH9ItzXTTGO-2= FZwIhAm9-2FcZVf5s1-2FzFqtrqH2D3LsJoUTpWMerY5Lme3UVg9bArhGVK6sxh6E4VytQgo4S1= nYDE7yBfZFNKKA86fq4CkBrZMDF5pqB6EDVrD6f1VAjfb-2BuCeg1yik6XurgbrKVang7ClVlgr= 1WS8PtplAgUId8goItnu-2_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcU= gy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzl= r9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPU= ONjAlLpIviFKKATUUE3RoUV34mgzE8Gr05ZR5da1LhkS89gWewUqQed02lXAOd4CWTfTKb0NT-2= BIuszHpNGZHhmzMzOpYbCyLSGTlUNkbd-2BHpEoxDugsXe38Ez4fuWQeYYXo-2FIaZ-2Fs-2F8W= 8yiflTLi4f8MybUlwXBNWFa0507GRUgoxodAyitQn0rxLw4R5fR75ySXqo55pnegLGWsyF5BCdS= 4a1-2BFzKGtbgLOFgNDLPxDOCohZw2ZgQExuTkiywdmLhK-2FHK0m =C2=A0=C2=A0=C2=A0 Unsubscribe --cf3c3e4a2051ab248b030bb107b65a952c6b90a5c9aec6ecabf312ddf976 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Mime-Version: 1.0 =20

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Omnichanne= l
Customer Engagement Solutions

Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art= icles and highlights.

For our first 2023 exchange, we invite you to discover or rediscover our white paper on the digital transformation of the customer service.

Among our contents, you will find this month an article on the impa= ct of digitalization on customer service, some advice on h= ow to create personalized customer experience, 7 tips for = managing=C2=A0unhappy customers as well as a customer test= imonial from Simplify.

Happy reading!

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Due to customer jou= rney digitalization, the communication methods between consumers and brands= is multiplying more than ever. Telephone, chat, social media, instant mess= aging=E2=80=A6customers want to be able to reach out to your company when t= hey want and on their preferred channels.

In this ebook, discover the 5 key reasons to transform your customer servic= e to offer a truly omnichannel experience.

Read the ebook =

=20 =20 =20 =20 =20 =20 =20 =20 = =20 =20 =20 =20 = = =20 =20 =20 =20 =20 =20 =20 =20 = =20 = = =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 = =20 = =20 =20 =20 =20 =20 =20 =20 =20 = =20 =20 =20 =20 =20 =20 =20 =20 =20 = = =20 =20 = =20 = = =20 =20 =20 = = =20 =20 =20 =20 =20 =20 = = =

<= span style=3D"font-family:Open Sans;">What Is the Impact of Digitalization = on Customer Service?

Customers no longer make contact with compani= es on a channel or two. More and more customers are using multiple digital = channels, including numerous social media platforms, when they seek custome= r service. Discover how customer services are impacted by these new habits.=

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= =