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 Content preview:  *السلام عليكم ورحمة الله وبركاتة*
    *الدار العربية للتنمية الادارية تهديكم اطيب
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span></b><span dir=3D"RTL"></span><span dir=3D"RTL"></span><b><span style=
=3D"font-size:18pt;font-family:Arial,sans-serif;color:black"><span dir=3D"R=
TL"></span><span dir=3D"RTL"></span> </span></b><b><span lang=3D"AR-EG" sty=
le=3D"font-size:18pt;font-family:Arial,sans-serif;color:black">=D9=85=D8=A7=
=D9=8A=D9=88</span></b><b><span lang=3D"AR-EG" style=3D"font-size:18pt;font=
-family:Arial,sans-serif;color:black"> </span></b><b><span lang=3D"AR-SA" s=
tyle=3D"font-size:18pt;font-family:Arial,sans-serif;color:black">2024=C2=A0=
</span></b></p>

<p class=3D"MsoNormal" align=3D"center" dir=3D"RTL" style=3D"text-align:cen=
ter;margin:0cm 0cm 0.0001pt;direction:rtl;unicode-bidi:embed;font-size:12pt=
;font-family:&quot;Times New Roman&quot;,serif"><b><span lang=3D"AR-EG" sty=
le=3D"font-size:14pt;font-family:&quot;Simplified Arabic&quot;,serif;color:=
black">=D9=85=D9=83=D8=A7=D9=86
=D8=A7=D9=84=D8=A7=D9=86=D8=B9=D9=82=D8=A7=D8=AF : =C2=A0=D8=A7=D9=88=D9=86=
 =D9=84=D8=A7=D9=8A=D9=86 =D8=A7=D9=88 =D8=AD=D8=B6=D9=88=D8=B1 =D8=A8=D8=
=A7=D9=84=D9=82=D8=A7=D9=87=D8=B1=D8=A9 =E2=80=93
=D8=AC=D9=85=D9=87=D9=88=D8=B1=D9=8A=D8=A9 =D9=85=D8=B5=D8=B1 =D8=A7=D9=84=
=D8=B9=D8=B1=D8=A8=D9=8A=D8=A9</span></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><u><span lang=3D"AR-EG" style=3D"font-size:14pt;font-family=
:&quot;Simplified Arabic&quot;,serif;color:red"><span style=3D"text-decorat=
ion-line:none">=C2=A0</span></span></u></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><u><span lang=3D"AR-EG" style=3D"font-size:16pt;font-family=
:&quot;Simplified Arabic&quot;,serif;color:red">=D8=A7=D9=84=D9=85=D9=82=D8=
=AF=D9=85=D8=A9 </span></u></b><span dir=3D"LTR" style=3D"font-size:14pt;fo=
nt-family:Calibri,sans-serif;color:black"><br>
</span><b><span lang=3D"AR-SA" style=3D"font-size:14pt">=D8=A5=D9=86 =D8=AA=
=D8=A3=D8=B3=D9=8A=D8=B3 =D9=86=D8=B8=D8=A7=D9=85 =D9=81=D8=B9=D8=A7=D9=84 =
=D9=84=D8=A5=D8=AF=D8=A7=D8=B1=D8=A9 =D8=A7=D9=84=D8=A3=D8=AF=D8=A7=D8=A1 =
=D9=8A=D8=B9=D8=AF =D8=A3=D9=85=D8=B1=D8=A7 =D8=AC=D9=88=D9=87=D8=B1=D9=8A=
=D8=A7 =D9=84=D8=AA=D9=85=D9=83=D9=8A=D9=86 =D8=A7=D9=84=D9=85=D9=86=D8=B8=
=D9=85=D8=A9 =D9=85=D9=86
=D9=85=D8=AA=D8=A7=D8=A8=D8=B9=D8=A9 =D9=85=D8=AF=D9=89 =D8=AA=D9=82=D8=AF=
=D9=85=D9=87=D8=A7 =D9=81=D9=8A =D8=AA=D8=AD=D9=82=D9=8A=D9=82 =D8=B1=D8=A4=
=D9=8A=D8=AA=D9=87=D8=A7 =D9=88=D8=A3=D9=87=D8=AF=D8=A7=D9=81=D9=87=D8=A7 =
=D8=A7=D9=84=D8=A7=D8=B3=D8=AA=D8=B1=D8=A7=D8=AA=D9=8A=D8=AC=D9=8A=D8=A9. =
=D9=85=D8=B5=D8=B7=D9=84=D8=AD </span></b><b><span dir=3D"LTR" style=3D"fon=
t-size:14pt;font-family:Cambria,serif">KPIs</span></b><span dir=3D"RTL"></s=
pan><span dir=3D"RTL"></span><b><span lang=3D"AR-SA" style=3D"font-size:14p=
t"><span dir=3D"RTL"></span><span dir=3D"RTL"></span> =D9=8A=D8=B4=D9=8A=D8=
=B1 =D8=A5=D9=84=D9=89
=E2=80=9C</span></b><b><span dir=3D"LTR" style=3D"font-size:14pt;font-famil=
y:Cambria,serif">Key Performance
Indicators</span></b><span dir=3D"RTL"></span><span dir=3D"RTL"></span><b><=
span lang=3D"AR-SA" style=3D"font-size:14pt"><span dir=3D"RTL"></span><span=
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=D9=84=D8=A5=D9=86=D8=AC=D9=84=D9=8A=D8=B2=D9=8A=D8=A9=D8=8C =D9=88=D9=8A=
=D9=8F=D8=AA=D8=B1=D8=AC=D9=85 =D8=A5=D9=84=D9=89 =D8=A7=D9=84=D8=B9=D8=B1=
=D8=A8=D9=8A=D8=A9
=D8=A8=D9=85=D8=B5=D8=B7=D9=84=D8=AD =E2=80=9C=D9=85=D8=A4=D8=B4=D8=B1=D8=
=A7=D8=AA =D8=A7=D9=84=D8=A3=D8=AF=D8=A7=D8=A1 =D8=A7=D9=84=D8=B1=D8=A6=D9=
=8A=D8=B3=D9=8A=D8=A9=E2=80=9D =D8=A3=D9=88 =E2=80=9C=D8=A7=D9=84=D9=85=D8=
=A4=D8=B4=D8=B1=D8=A7=D8=AA =D8=A7=D9=84=D8=B1=D8=A6=D9=8A=D8=B3=D9=8A=D8=
=A9 =D9=84=D9=84=D8=A3=D8=AF=D8=A7=D8=A1=E2=80=9D. =D8=A7=D9=84</span></b><=
b><span dir=3D"LTR" style=3D"font-size:14pt;font-family:Cambria,serif">KPI<=
/span></b><span dir=3D"RTL"></span><span dir=3D"RTL"></span><b><span lang=
=3D"AR-SA" style=3D"font-size:14pt"><span dir=3D"RTL"></span><span dir=3D"R=
TL"></span> =D9=87=D9=88 =D8=B9=D8=A8=D8=A7=D8=B1=D8=A9
=D8=B9=D9=86 =D9=85=D9=82=D9=8A=D8=A7=D8=B3 =D9=83=D9=85=D9=8A =D9=8A=D8=B3=
=D8=AA=D8=AE=D8=AF=D9=85 =D9=84=D8=AA=D8=AD=D8=AF=D9=8A=D8=AF =D9=88=D9=82=
=D9=8A=D8=A7=D8=B3 =D8=A3=D8=AF=D8=A7=D8=A1 =D9=85=D9=81=D8=AA=D8=A7=D8=AD =
=D8=A3=D9=88 =D8=AC=D8=A7=D9=86=D8=A8 =D9=85=D9=87=D9=85 =D9=81=D9=8A =D8=
=B9=D9=85=D9=84 =D9=85=D8=A4=D8=B3=D8=B3=D8=A9 =D8=A3=D9=88 =D9=85=D9=86=D8=
=B8=D9=85=D8=A9.</span></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><span lang=3D"AR-SA" style=3D"font-size:14pt">=C2=A0</span>=
</b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><span lang=3D"AR-SA" style=3D"font-size:14pt">=D8=AA=D8=B3=
=D8=AA=D8=AE=D8=AF=D9=85 </span></b><b><span dir=3D"LTR" style=3D"font-size=
:14pt;font-family:Cambria,serif">KPIs</span></b><span dir=3D"RTL"></span><s=
pan dir=3D"RTL"></span><b><span lang=3D"AR-SA" style=3D"font-size:14pt"><sp=
an dir=3D"RTL"></span><span dir=3D"RTL"></span> =D9=84=D8=AA=D9=82=D8=AF=D9=
=8A=D8=B1
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=D8=B3=D8=B3=D8=A9 =D8=A3=D9=87=D8=AF=D8=A7=D9=81=D9=87=D8=A7 =D9=88=D8=A3=
=D9=87=D8=AF=D8=A7=D9=81=D9=87=D8=A7 =D8=A7=D9=84=D8=A7=D8=B3=D8=AA=D8=B1=
=D8=A7=D8=AA=D9=8A=D8=AC=D9=8A=D8=A9. =D9=8A=D8=AA=D9=85 =D8=A7=D8=AE=D8=AA=
=D9=8A=D8=A7=D8=B1 =D9=87=D8=B0=D9=87 =D8=A7=D9=84=D9=85=D8=A4=D8=B4=D8=B1=
=D8=A7=D8=AA =D8=A8=D8=B9=D9=86=D8=A7=D9=8A=D8=A9
=D9=84=D8=A3=D9=86=D9=87=D8=A7 =D9=8A=D8=AC=D8=A8 =D8=A3=D9=86 =D8=AA=D9=83=
=D9=88=D9=86 =D9=85=D8=AA=D8=B1=D8=A7=D8=A8=D8=B7=D8=A9 =D9=85=D8=A8=D8=A7=
=D8=B4=D8=B1=D8=A9 =D8=A8=D8=A7=D9=84=D9=86=D8=AC=D8=A7=D8=AD =D8=A7=D9=84=
=D8=A7=D8=B3=D8=AA=D8=B1=D8=A7=D8=AA=D9=8A=D8=AC=D9=8A =D9=84=D9=84=D9=85=
=D8=A4=D8=B3=D8=B3=D8=A9. =D8=B9=D9=84=D9=89 =D8=B3=D8=A8=D9=8A=D9=84 =D8=
=A7=D9=84=D9=85=D8=AB=D8=A7=D9=84=D8=8C
=D9=82=D8=AF =D8=AA=D8=B4=D9=85=D9=84 </span></b><b><span dir=3D"LTR" style=
=3D"font-size:14pt;font-family:Cambria,serif">KPIs</span></b><span dir=3D"R=
TL"></span><span dir=3D"RTL"></span><b><span lang=3D"AR-SA" style=3D"font-s=
ize:14pt"><span dir=3D"RTL"></span><span dir=3D"RTL"></span>
=D8=B9=D8=AF=D8=AF =D8=A7=D9=84=D9=85=D8=A8=D9=8A=D8=B9=D8=A7=D8=AA=D8=8C =
=D9=85=D8=B3=D8=AA=D9=88=D9=89 =D8=B1=D8=B6=D8=A7 =D8=A7=D9=84=D8=B9=D9=85=
=D9=84=D8=A7=D8=A1=D8=8C =D9=83=D9=81=D8=A7=D8=A1=D8=A9 =D8=A7=D9=84=D8=B9=
=D9=85=D9=84=D9=8A=D8=A7=D8=AA=D8=8C =D9=86=D8=B3=D8=A8=D8=A9 =D8=A7=D9=84=
=D8=A7=D8=B1=D8=AA=D8=A8=D8=A7=D8=B7 =D8=A7=D9=84=D8=A7=D8=AC=D8=AA=D9=85=
=D8=A7=D8=B9=D9=8A=D8=8C
=D9=88=D8=BA=D9=8A=D8=B1=D9=87=D8=A7.</span></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><span lang=3D"AR-SA" style=3D"font-size:14pt">=C2=A0</span>=
</b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><span lang=3D"AR-SA" style=3D"font-size:14pt">=D8=AA=D9=82=
=D9=8A=D9=8A=D9=85 =D9=87=D8=B0=D9=87
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=D8=AF =D8=A7=D9=84=D8=A5=D8=AF=D8=A7=D8=B1=D8=A9 =D8=B9=D9=84=D9=89 =D8=A7=
=D8=AA=D8=AE=D8=A7=D8=B0 =D9=82=D8=B1=D8=A7=D8=B1=D8=A7=D8=AA =D8=A7=D8=B3=
=D8=AA=D8=B1=D8=A7=D8=AA=D9=8A=D8=AC=D9=8A=D8=A9 =D8=A8=D9=86=D8=A7=D8=A1=
=D9=8B =D8=B9=D9=84=D9=89 =D8=A7=D9=84=D8=A8=D9=8A=D8=A7=D9=86=D8=A7=D8=AA =
=D9=88=D8=A7=D9=84=D8=AA=D8=AD=D9=84=D9=8A=D9=84=D8=8C
=D9=88=D9=8A=D8=B3=D9=87=D9=85 =D9=81=D9=8A =D8=AA=D8=AD=D8=B3=D9=8A=D9=86 =
=D8=A7=D9=84=D8=A3=D8=AF=D8=A7=D8=A1 =D8=A7=D9=84=D8=B9=D8=A7=D9=85 =D9=84=
=D9=84=D9=85=D8=A4=D8=B3=D8=B3=D8=A9.</span></b><span dir=3D"LTR"></span><s=
pan dir=3D"LTR"></span><span dir=3D"LTR" style=3D"font-size:14pt;font-famil=
y:Calibri,sans-serif;color:black"><span dir=3D"LTR"></span><span dir=3D"LTR=
"></span>=C2=A0</span></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><u><span lang=3D"AR-SA" style=3D"font-size:18pt;color:red;b=
ackground-image:initial;background-position:initial;background-size:initial=
;background-repeat:initial;background-origin:initial;background-clip:initia=
l"><span style=3D"text-decoration-line:none">=C2=A0</span></span></u></b></=
p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 0cm 0.0001pt;directi=
on:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New Roman&=
quot;,serif"><b><u><span lang=3D"AR-SA" style=3D"font-size:18pt;color:red;b=
ackground-image:initial;background-position:initial;background-size:initial=
;background-repeat:initial;background-origin:initial;background-clip:initia=
l">=D8=A7=D9=84=D8=A7=D9=87=D8=AF=D8=A7=D9=81 </span></u></b><b><u><span di=
r=3D"LTR" style=3D"font-size:15.5pt;font-family:main-font,serif;color:red;b=
ackground-image:initial;background-position:initial;background-size:initial=
;background-repeat:initial;background-origin:initial;background-clip:initia=
l"></span></u></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 49.5pt 0.0001pt 0cm;=
direction:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New=
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or:black">=C2=B7<span style=3D"font-variant-numeric:normal;font-variant-eas=
t-asian:normal;font-variant-alternates:normal;font-kerning:auto;font-featur=
e-settings:normal;font-weight:normal;font-stretch:normal;font-size:7pt;line=
-height:normal;font-family:&quot;Times New Roman&quot;">=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 </span></span></b><span dir=3D"RTL"></span><b><span lang=
=3D"AR-SA" style=3D"font-size:16pt">=D8=A5=D8=AF=D8=B1=D8=A7=D9=83 =D8=A3=
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=D8=B1=D8=A7=D8=AA =D8=A3=D8=AF=D8=A7=D8=A1
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=D9=85=D8=A7=D8=AA =D9=88=D8=AA=D9=82=D9=8A=D9=8A=D9=85 =D8=A7=D9=84=D8=A7=
=D8=AF=D8=A7=D8=A1</span></b><b><span dir=3D"LTR" style=3D"font-size:16pt">=
</span></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 49.5pt 0.0001pt 0cm;=
direction:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New=
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or:black">=C2=B7<span style=3D"font-variant-numeric:normal;font-variant-eas=
t-asian:normal;font-variant-alternates:normal;font-kerning:auto;font-featur=
e-settings:normal;font-weight:normal;font-stretch:normal;font-size:7pt;line=
-height:normal;font-family:&quot;Times New Roman&quot;">=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 </span></span></b><span dir=3D"RTL"></span><b><span lang=
=3D"AR-SA" style=3D"font-size:16pt">=D8=AA=D8=AB=D9=85=D9=8A=D9=86 =D8=B6=
=D8=B1=D9=88=D8=B1=D8=A9 =D8=AA=D8=A3=D8=B3=D9=8A=D8=B3 =D9=86=D8=B8=D9=85 =
=D8=A5=D8=AF=D8=A7=D8=B1=D8=A9 =D8=A3=D8=AF=D8=A7=D8=A1
=D9=81=D8=B9=D8=A7=D9=84=D8=A9 =D8=AA=D8=B3=D8=A7=D9=86=D8=AF =D8=A7=D9=84=
=D8=AA=D9=86=D9=81=D9=8A=D8=B0 =D8=A7=D9=84=D9=81=D8=B9=D9=84=D9=8A =D9=84=
=D9=84=D8=A7=D8=B3=D8=AA=D8=B1=D8=A7=D8=AA=D9=8A=D8=AC=D9=8A=D8=A9</span></=
b><b><span dir=3D"LTR" style=3D"font-size:16pt"></span></b></p>

<p class=3D"MsoNormal" dir=3D"RTL" style=3D"margin:0cm 49.5pt 0.0001pt 0cm;=
direction:rtl;unicode-bidi:embed;font-size:12pt;font-family:&quot;Times New=
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or:black">=C2=B7<span style=3D"font-variant-numeric:normal;font-variant-eas=
t-asian:normal;font-variant-alternates:normal;font-kerning:auto;font-featur=
e-settings:normal;font-weight:normal;font-stretch:normal;font-size:7pt;line=
-height:normal;font-family:&quot;Times New Roman&quot;">=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 </span></span></b><span dir=3D"RTL"></span><b><span lang=
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