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✏️ Editing: 1665563154.M704080P2860405.depro4.fcomet.com,S=45427,W=46527:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 12 Oct 2022 10:25:54 +0200
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Date: Wed, 12 Oct 2022 08:25:12 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <Ka1VO6XgSmmstbhNSythjA@geopod-ismtpd-2-0>
Subject: What are the product innovations that contact centers must invest in?
Reply-To: marketing@vocalcom.com
Precedence: bulk
Feedback-ID: 6319a87f54067a5bfbdc5cb6:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

--c86a9a9367af097ca01e64401ba284c5dafc0a9d53f2f42be2df1c274c32
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Omnichannel
Customer Engagement Solutions
=C2=A0
Hello Auto,
=C2=A0

During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic=
h brought together the greatest number of customer service players in Franc=
e, Vocalcom reflected upon the evolution of customer engagement.
=C2=A0

Interactions that occur both before and after purchase have changed conside=
rably these past few years. Customers, especially thanks to the multiplicat=
ion of channels, want to make decisions and take back power from brands. Th=
is shuffles the cards.
=C2=A0

Companies must review their manner of contacting them: intrusive communicat=
ion is over; it=E2=80=99s time to become proactive, based on customer accep=
tance. This is a change of perspective which also has an impact on the tool=
s and technologies used by brands. But what are they?
=C2=A0

Discover the video testimony of Karine Palacios, CPO of Vocalcom, on the ne=
w product innovations of the customer service market.

=C2=A0

Happy viewing,
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa7yYtVkD5qr06jVXaqtHzY6WcGO9kZbLCOEMZ1uCW6J7Cl1yOQY1euJ9b-2F2pw53lTECCTE=
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CurTU97Szf7wD398IexytzNWehyI9lynOaYbCzgPPAy8nuqCACfFYe1R124dLtWd6mEAaE7N1xJ=
xyMbylqwMG3GXHWgcVADvbzrnvTVYJd-2BvKL88pPIAWwMW-2BARypu50WNr579uIeVzBN-2FXI=
bIPpFtFuOtt83Z9LK5glHcxpzV2B0kYaDvsZ1-2BYt6bG1-2F8R7RbxYUfDp-2F1LnV99yKtJaW=
Ex4sHlqTuuR6YGPTClIl6wbLJSi-2BVw21dFE-2BqqVr1iZQXRJOzl8Lh7bcisg54DGWkgbLxJF=
I4-2BTPWOA8h9-2F6gZhOvbfPW8PNKHAghrA-2BMOtT1kIz5aioceZrtjnuKWqa1wLpOwDVgpIz=
1oZPpsHdlwRaxc4L1mFCnSMjcENunlnbi3V7GWyIGOmrYh5-2F4RD7DjKh-2BOENA8fMFruItbs=
5Jw0HFxv3Xe90AQLK0YegFsmML3pIaEJHDyYx2HqA8SSzl7kANyY64y8dbiuU5dNyz73kQewtBY=
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H1c-3D
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2jxsy2CUPD5JtBeYC-2FuaVdBAwHaGNee=
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xFo2-2FJD8hG25I1I57AM5L3S4JITdJjLqp7gm-2BvtRlWWu7z8dCB2Ehf3Td2DxIfV9SywodFm=
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le>                                  </div>                                =
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>                                    <table cellspacing=3D"0" cellpadding=
=3D"0" border=3D"0" width=3D"100%">                                      <t=
body>                                        <tr>                          =
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<div class=3D"ossElement _inline" osselementtype=3D"text" style=3D"font-fam=
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310" data-lt-tmp-id=3D"lt-697909" data-gramm=3D"false"><div style=3D"text-a=
lign: right;"><span style=3D"color:#24b7c3;">Omnichannel<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
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ass=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial, Ver=
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pellcheck=3D"false" data-gramm=3D"false"><div style=3D"text-align: left;"><=
span style=3D"line-height:1.5em;"><span style=3D"font-size:14px;"><span sty=
le=3D"font-family:Open Sans;"><strong>Hello Auto,</strong></span></span></s=
pan><br>
&nbsp;</div>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Interactions that occur both before and after purchase =
have changed considerably these past few years. <strong>Customers</strong>,=
 especially thanks to the multiplication of channels, <strong>want to make =
decisions and take back power from brands.</strong> This shuffles the cards=
.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Companies must review their manner of contacting them: =
intrusive communication is over; <strong>it=E2=80=99s time to become proact=
ive</strong>, based on customer acceptance. This is a change of perspective=
 which also has an impact on the tools and technologies used by brands. </s=
pan>But what are they?</span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Discover the video testimony of <strong>Karine Palacios=
</strong>, <strong>CPO of Vocalcom</strong>, on the <strong>new product inn=
ovations of the customer service market</strong>.</span></span></span></p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Happy viewing,</span></p>

<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
    </td>
  </tr>
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px; max-width:550px;">                          Watch the video            =
           </a>                            </td>                           =
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be</a></p>
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   =20
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 =20

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--c86a9a9367af097ca01e64401ba284c5dafc0a9d53f2f42be2df1c274c32--

MR SKB