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✏️ Editing: 1666167999.M532130P355885.depro4.fcomet.com,S=45764,W=46875:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 19 Oct 2022 10:26:39 +0200
Content-Type: multipart/alternative; boundary=9833a378fbcba5f98c2b6064affbf064a727428ba702fedf038194446c60
Date: Wed, 19 Oct 2022 08:25:54 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <XFtsYVgqThqWnSyMVDZDYg@geopod-ismtpd-canary-0>
Subject: The technological innovations of contact centers
Reply-To: marketing@vocalcom.com
Precedence: bulk
Feedback-ID: 6319a959f4208734c6960fa0:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

--9833a378fbcba5f98c2b6064affbf064a727428ba702fedf038194446c60
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Omnichannel
Customer Engagement Solutions
=C2=A0
Hello Auto,
=C2=A0

During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic=
h brought together the greatest number of customer service players in Franc=
e, Vocalcom reflected upon the evolution of customer engagement.
=C2=A0

Interactions that occur both before and after purchase have changed conside=
rably these past few years. Customers, especially thanks to the multiplicat=
ion of channels, want to make decisions and take back power from brands. Th=
is shuffles the cards.
=C2=A0

Companies must review their manner of contacting them: intrusive communicat=
ion is over; it=E2=80=99s time to become proactive, based on customer accep=
tance. This is a change of perspective which also has an impact on the tool=
s and technologies used by brands. But what are they?
=C2=A0

Discover the video testimony of Karine Palacios, CPO of Vocalcom, on the ne=
w product innovations of the customer service market.

=C2=A0

Happy viewing,
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa7yYtVkD5qr06jVXaqtHzY6WcGO9kZbLCOEMZ1uCW6J7O9bIXW0-2FZw18hZX384rzjnz9c9=
K4-2FxmUCG-2FVKIFdxzQeLBwbMc5c0ikhV21dd95lM4ks9W2tCSTu2yN1la7AWkCp1ZelllYvn=
B77zAC1id8Zfi0PnMgVyWekmd39VGvjFl70r4tCb-2Bv5-2FeOVWtKUx3nyasA8I9rJxC21HOyG=
s4j-2BoXna3vJimEYD58iUqQZ5WjvfbU1ULXByFXrSi8oIxpavSeTp-2BrOVhO52Xttn82nFRAC=
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CurTU97Szf7wD398IexytzNWehyI9lynOSl8XQfN4B7-2FlT5D4S6kA7vChj1Y76yOD9RmRMf2t=
ynr53EG2jzkUGNvh9U7zjL-2B1rO3pPeX0in1nBUtNtyzOzGFsPukk5cYGz1-2F4Bo-2BFsqqv3=
YL0ppQXaBQ-2B7nl23bc-2Fao-2Fh-2B2ezGTxQLrxog1YtLwRKsbGyVyqbKY9z1vCCFfJYceAw=
8USOH9-2F2wXrZpPTxEMeWFZZe1qJ-2BZhmvCm7hTtXNA-2BFKAwjIV5pZ5-2Bo6obOMdM9E7uC=
paIPXeTN-2FiMgnGicq-2F7ggK4wQN92zWqXCigY-2FqjJJdYIpsO-2BYUsIVEN4A-2FGCl-2B-=
2FoFjpsIAznIBEM83SlN92JPL9GKXXL2kH8YVppIcrMBFTND79-2FZrmGxQXyiyYQN21i-2BeHA=
5jeOtT-2BgxEJHL6oVA3eh9EvaEOPTVHdZRID0RPrbxcpTE3Ik2bGn3lrCw9fCvlY39pzzF9hQw=
7EIH0Dv3oe-2FETXl-2Bn9NmqcXDiTowSSYkmfZdWUn8FhwX8V-2F6Y2Cvfr26pyl2OR5p02d7z=
FSzG113SCxmN27Syw-3D
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2KR9Yd08Dfs4B8GYAcjwS45mvgyAI1STD=
SaZFTkzgyM4b8fuPd4d6wqEubUvq6DP-2Bdu1KJA7vS9RuHzWhkDoC8EC-2BQagY60uUhrpzbf0=
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B5w-3D
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>                                            </table>                      =
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tyle=3D"display:inline-block; max-width:50%; min-width:288px; vertical-alig=
n:top;">                                    <table cellspacing=3D"0" cellpa=
dding=3D"0" border=3D"0" width=3D"100%">                                   =
   <tbody>                                        <tr>                     =
                     <td style=3D"padding:10px 12px;">                     =
                       <table cellspacing=3D"0" cellpadding=3D"0" border=3D=
"0" width=3D"100%">                                              <tbody>   =
                                             <tr>                          =
                        <td>                                               =
     <div class=3D"ossElement _inline" osselementtype=3D"text" style=3D"fon=
t-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14=
px; line-height: 20px; position: relative;" oss-el-edit=3D"kqazw6" spellche=
ck=3D"false" role=3D"textbox" aria-label=3D"=C3=89diteur de texte enrichi, =
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"cke_310" data-lt-tmp-id=3D"lt-697909" data-gramm=3D"false"><div style=3D"t=
ext-align: right;"><span style=3D"color:#24b7c3;">Omnichannel<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
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                                     </td>                                 =
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able>
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le></td>  </tr></tbody></table>
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         <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:600px;p=
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est=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <lt-highlighter contenteditable=3D"false" style=3D"display: none; z-i=
ndex: 1 !important;"><lt-div spellcheck=3D"false" class=3D"lt-highlighter__=
wrapper" style=3D"width: 552.031px !important; height: 240.996px !important=
; transform: none !important; transform-origin: 276.016px 120.498px !import=
ant; zoom: 1 !important;"><lt-div class=3D"lt-highlighter__scroll-element" =
style=3D"top: 0px !important; left: 0px !important; width: 552px !important=
; height: 240.996px !important;"></lt-div></lt-div></lt-highlighter><div cl=
ass=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial, Ver=
dana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height: 20p=
x; position: relative;" oss-el-edit=3D"1ws8cq" data-lt-tmp-id=3D"lt-481523"=
 spellcheck=3D"false" data-gramm=3D"false"><div style=3D"text-align: left;"=
><span style=3D"line-height:1.5em;"><span style=3D"font-size:14px;"><span s=
tyle=3D"font-family:Open Sans;"><strong>Hello Auto,</strong></span></span><=
/span><br>
&nbsp;</div>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Interactions that occur both before and after purchase =
have changed considerably these past few years. <strong>Customers</strong>,=
 especially thanks to the multiplication of channels, <strong>want to make =
decisions and take back power from brands.</strong> This shuffles the cards=
.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Companies must review their manner of contacting them: =
intrusive communication is over; <strong>it=E2=80=99s time to become proact=
ive</strong>, based on customer acceptance. This is a change of perspective=
 which also has an impact on the tools and technologies used by brands. </s=
pan>But what are they?</span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Discover the video testimony of <strong>Karine Palacios=
</strong>, <strong>CPO of Vocalcom</strong>, on the <strong>new product inn=
ovations of the customer service market</strong>.</span></span></span></p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Happy viewing,</span></p>

<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
    </td>
  </tr>
  </tbody>
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">                                <a href=3D"http://link.vocalcom.com/ls/cl=
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e video                       </a>                            </td>        =
                                                    </tr>
                    </tbody>
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