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Date: Thu, 24 Nov 2022 11:56:20 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Message-ID: <3_RjxIwSQw6Zc2egRbp4iA@geopod-ismtpd-6-2>
Subject: Vocalcom news - Shifting from outbound calling toward prior agreement
 for dialogue, 6 customer experience trends coming and 4 reasons to move your
 Contact Center to the Cloud
Reply-To: customer-success@vocalcom.com
Feedback-ID: 6377ac99e317a72f8a81512c:EmailCampaign:vocalcom
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To: info@autozone.com.sa

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Open in my browser

Omnichannel
Customer Engagement Solutions
-------------------------------
Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art=
icles and highlights.

Download our ebook on "Omnichannel Custumer service: 5 reasons to make the =
transformation"!

We also invite you to discover new articles: Karine Palacios, CPO Vocalcom =
is sharing her vision of=C2=A0Shifting from outbound calling toward prior a=
greement for dialogue, the 6 Biggest Customer Experience Trends That Will D=
ominate in the Next Two Years,=C2=A04 Essential Reasons to Move Your Contac=
t Center to the Cloud and=C2=A0How Call Centers can Solve the Cold Calling =
Dilemma.

Happy reading!
-------------------------------
Email, telephone, chat, social media=E2=80=A6 omnichannel customerservice m=
eans offering a seamless #customerexperience on all channels. Download our =
ebook to learn all about it.
Download it
-------------------------------

Shifting from outbound calling toward prior agreement for dialogue

No more blind mass campaigns! Karine Palacios, CPO of Vocalcom presents the=
 7 ingredients to engage proactive conversation with customers. This approa=
ch is the foundation of our new roadmap.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bENl16Z2A5b6kayNqrpjDMM8p9mFG7kedN0Jl4eUhmvmW47MBJWWGayG5f=
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XfZccuDYF5zOH56jf-2FVtX-2Fa
-------------------------------

The 6 Biggest Customer Experience Trends That Will Dominate in the Next Two=
 Years

What challenges will current trends bring to the Contact Center in the next=
 two years? Discover in this article provides our thoughts and answers.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bEDY7ijTLIue24MbuRrv8dJwdEMHBueS6EaZzlGej-2BX676OGs1uCcUya=
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6QRab1cm1E-2FSz
-------------------------------

4 Essential Reasons to Move Your Contact Center to the Cloud

Greater flexibility and adaptability, security compliance, cost savings, ea=
se of telecommuting... Migrating to the cloud seems to have many advantages=
. Discover the top 4 in this article.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHnTKz-2FbZVeSCZc43LDw-2Fdcj3WojbaR6n-2BTEyx-2Fihxt-2Bwy32=
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FGoEqXbDJbALgge3LV4Qq38wTBLA1LbZ-2BwvWBl1xD
-------------------------------

Call Centers: How Can You Solve the Cold Calling Dilemma

Traditional outbound calling is now outdated: it's time to rethink your cal=
ling strategy, both for your current customers and for your prospects. Disc=
over our tips to help you in this process.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bENqxVNmBt8yDueYPnKn2wPwR9yk7jpb4YPLTTWaX3xgUELEmLblSMkfAQ=
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QI4tmmr9RnBXXcHzHiRK-2F-2F4
-------------------------------
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH2jiBT3LnGeWQa1odlDXC7s3SrCuLl4ofm3Ceg5YZ=
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y:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-produc=
tion/documents/files/615e/c8d9/5406/7a21/1b1e/2800/original/logo-Vocalcom.p=
ng?1633601753" width=3D"188" alt=3D"Logo Vocalcom" style=3D"border: 0px; wi=
dth: 100%; max-width: 188px; height: auto;" title=3D"Logo Vocalcom"></a>   =
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cal-align:top;">                                    <table cellspacing=3D"0=
" cellpadding=3D"0" border=3D"0" width=3D"100%">                           =
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order=3D"0" width=3D"100%">                                              <t=
body>                                                <tr>                  =
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t-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14=
px; line-height: 20px; position: relative;" oss-el-edit=3D"zcdscw">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Customer Engagement Solutions</span></div>
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=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=
=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"ao=
4voc"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
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=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" align=3D"center" width=3D"100%" style=3D"max-width: 600px; pad=
ding-top: 0px; background-size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
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                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 296px !important; transform: none !important; transform-origin: 276px 148=
px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter__scroll=
-element" style=3D"top: 0px !important; left: 0px !important; width: 552px =
!important; height: 296px !important;"><canvas class=3D"lt-highlighter__can=
vas" width=3D"363" height=3D"192" style=3D"display: none; top: 0px !importa=
nt; left: 82px !important;"></canvas></lt-div></lt-div></lt-highlighter><di=
v class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial,=
 Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height:=
 20px; position: relative;" oss-el-edit=3D"eay9pf" data-lt-tmp-id=3D"lt-577=
942" spellcheck=3D"false" data-gramm=3D"false">
<p style=3D"text-align: justify;">Welcome to=C2=A0<span style=3D"color:#e42=
313;"><b>Vocalcom News</b></span>, the newsletter that shares our=C2=A0blog=
 articles and highlights.<br>
<br>
Download our ebook on "<strong>Omnichannel Custumer service: 5 reasons to m=
ake the transformation</strong>"!<br>
<br>
We also invite you to discover new articles: <strong>Karine Palacios, CPO V=
ocalcom is sharing her vision of</strong>=C2=A0<strong>Shifting from outbou=
nd calling toward prior agreement</strong> for dialogue, the <strong>6 Bigg=
est Customer Experience Trends</strong> That Will Dominate in the Next Two =
Years,=C2=A0<strong>4 Essential Reasons to Move Your Contact Center to the =
Cloud</strong> and=C2=A0<strong>How Call Centers can Solve the Cold Calling=
 Dilemma.</strong><br>
<br>
Happy reading!</p>
</div>
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				              <table class=3D"ossBlockGroup" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-co=
lor: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <t=
d class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"7anqbv">=
<hr size=3D"2" background=3D"#ffffff" color=3D"#F6A02E" align=3D"center" wi=
dth=3D"100%"></td>  </tr></tbody>
</table>            <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-wi=
dth:600px;padding:0px 0px; margin-bottom:0;border: 0 solid transparent; lin=
e-height:0;" dest=3D"">
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    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"eun=
opo">
        <img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-producti=
on/documents/files/637c/8ef8/f420/8729/e8b7/92ff/original/ebook-en-omnichan=
nel-customer-service_%282%29.png?1669107448" width=3D"600" alt=3D"5 reasons=
 to make the transformation" style=3D"border: 0;width: 100%;max-width: 600p=
x;height: auto;" title=3D"5 reasons to make the transformation">
      </div>
      
    </td>
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  </tbody>
</table>

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				              <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=
=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-wid=
th:600px;padding:0 12px;margin-bottom:0;border: 0 solid transparent;line-he=
ight:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"92mmip"><span style=3D"=
font-size:14px;"><span style=3D"font-family:Open Sans;">Email, telephone, c=
hat, social media=E2=80=A6 omnichannel customerservice means offering a sea=
mless #customerexperience on all channels. Download our ebook to learn all =
about it.</span></span></div>
    </td>
  </tr>
  </tbody>
</table>            <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"paddin=
g: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-height:=
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"vcgfco">
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ding=3D"0">
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" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"https%3A%2F%2Fco=
ntent.vocalcom.com%2Fen-ebook-omnichannel%20?utm_plz_email_id=3D6377ac99e31=
7a72f8a81512c&cid=3D617bf97d1dc9736839b8b8f5" target=3D"_blank" style=3D"pa=
dding: 10px 10px; border:1px solid #f6a02e; border-radius: 4px; font-family=
: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-decorat=
ion:none; font-weight:normal; display: inline-block; background-color:#f6a0=
2e; width:200px; max-width:240px;">Download it</a>                         =
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ockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D=
"0" align=3D"center" width=3D"100%" style=3D"max-width:600px; margin-bottom=
:0;border: 0 solid transparent;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"sst56s">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bENl16Z2A5b6kayNqrpjDMM8p9mFG7kedN0Jl4=
eUhmvmW47MBJWWGayG5fgrRo0dD5itzhWYE1ApZMSkEpbzoYiEvBJQyyP7-2Fq66whOc8ykRC1U=
I3-2FwjFTo3hH-2FglACQ1seT9EtxHAoc4Kciuv-2BpS4-2BjUZFcUXHfwMPcte21bEfeROqH6k=
VRr6desSfP2nJHj5rLpGDPp3UMiYAv-2B3vCOZG5f0cOoDfMSB4JDU7b1QYUFHV1lrpbW3TCjbB=
17Pgn6U-3DEYx5_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6=
i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpJiZpq-2Br6L-2B=
tDyI9zv06Lp7MzZEM0MfT4XRoBFvaG4E77OD7yvler63Pe-2BPeyNLDFJeZeUdFpwR-2F38kwKr=
E35dkTYutZVZLzuabzrVQrurfsMN1WD8C8NsJu9SoZnfIesfLe4WZeCtQvC19pbdywrql-2Bzx3=
3J69Aro4V6vtkU8DUTH5lBGRu4BjxxilJWT20O-2BR-2BNIPipMiciUNIVRKBvt3zX6wyPgoemO=
aqOV-2Bo7PFP-2B3OlKqWztB7dkndmm1KbEvJN4oNzXv75ZLKWpfASSkcC2V4WzaBuMQqZ1tDKq=
A2OiGK3Hapx8Pl7TAzSnFC73ky97gULMTN-2BBKdcAUZCjJ" style=3D"display:block;"><=
img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docume=
nts/files/637e/27ed/5406/7a1b/5e0b/2385/original/AFRC_-_Call_dilemma.png?16=
69212141" width=3D"264" alt=3D"Outbound dilema" style=3D"border: 0;width: 1=
00%;max-width: 264px;height: auto;" title=3D"Outbound dilema"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"zg4z4k" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#934292;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Shifting from outbound calling toward=
 prior agreement for dialogue</span></span></strong></span></p>

<p style=3D"text-align: justify;"><span lang=3D"EN-US" style=3D"font-size:8=
.5pt"><span style=3D'font-family:"Open Sans",sans-serif'>No more blind mass=
 campaigns! </span></span><span lang=3D"EN-US" style=3D"font-size:8.5pt"><s=
pan style=3D'font-family:"Open Sans",sans-serif'>Karine Palacios, CPO of Vo=
calcom presents the 7 ingredients to engage proactive conversation with cus=
tomers</span></span><span lang=3D"EN-US" style=3D"font-size:8.5pt"><span st=
yle=3D'font-family:"Open Sans",sans-serif'>. </span></span><span lang=3D"EN=
-US" style=3D"font-size:8.5pt"><span style=3D'font-family:"Open Sans",sans-=
serif'>This approach is the foundation of our new roadmap.</span></span><sp=
an style=3D"font-size:11px;"><span style=3D"font-family:Open Sans;"> </span=
></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
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ass=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0p=
x; border: 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"7qkbcc">
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ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#934292">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bENl16Z2A5=
b6kayNqrpjDMM8p9mFG7kedN0Jl4eUhmvmW47MBJWWGayG5fgrRo0dD5itzhWYE1ApZMSkEpbzo=
YiEvBJQyyP7-2Fq66whOc8ykRC1UI3-2FwjFTo3hH-2FglACQ1seT9EtxHAoc4Kciuv-2BpS4-2=
BjUZFcUXHfwMPcte21bEfeROqH6kVRr6desSfP2nJHj5rLpGDPp3UMiYAv-2B3vCOZG5f0cOoDf=
MSB4JDU7b1QYUFHV1lrpbW3TCjbB17Pgn6U-3DThhR_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB=
1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOon=
wJmfbw0Y-2F3DpJiZpq-2Br6L-2BtDyI9zv06Lp7MzZEM0MfT4XRoBFvaG4E77OD7yvler63Pe-=
2BPeyNLDFJeZeUdFpwR-2F38kwKrE35dkTYutZVZLzuabzrVQrurftP72CRSubVKgvF5fGQghva=
gGDzmoT9iJOJcQSOlkx84m5SRXrvgf3DcK0dzj7QmR4QCM3AKo9edg5R8TyeZfyVRkn8fdaC9R8=
i2ovZp44twKWr5FC5h89n45rJAg0-2BVWePup9-2BC6-2FJJQM8LYdW7Yt4OAT5OrMcO2yCyFB1=
OmAm4Xlitxud1zX6ACmfYjAoioDz3YyvaMZ8FiAvQwAurIWA77W6k68w-2BKYN1s6bImkNS" ta=
rget=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #934292; bord=
er-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; =
color:#ffffff; text-decoration:none; font-weight:normal; display: inline-bl=
ock; background-color:#934292; width:200px; max-width:240px;">Read more</a>=
                            </td>                                          =
                  </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
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        </tbody>
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      </div>
      
    </td>
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"0" width=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 25=
5);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement=
" osselementtype=3D"html_code" oss-el-edit=3D"catrn"><hr size=3D"2" backgro=
und=3D"#ffffff" color=3D"#934292" align=3D"center" width=3D"100%"></td>  </=
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=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"g0sies">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEDY7ijTLIue24MbuRrv8dJwdEMHBueS6EaZzl=
Gej-2BX676OGs1uCcUyanDY5Fi4Yj2zoCQ7U4Ys7-2BBP6fc5Olurykw1D0VpgToI1ro59M-2BV=
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s9h4Y-2BevSYJ-2Fn5jd4OKnBApsn7daq1DPhQO39tRdzc88bxTvXsAaehpQQ-3D-3D2yKD_xZz=
zR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO=
9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpJiZpq-2Br6L-2BtDyI9zv06Lp7MzZEM0=
MfT4XRoBFvaG4E77OD7yvler63Pe-2BPeyNLDFJeZeUdFpwR-2F38kwKrE35dkTYutZVZLzuabz=
rVQrurfjkb-2FwZrHjv3UTvTJzlAQHsB4DGu1d19-2FbgVmQDSV5Ciw-2FZ2zxAQwiornIc-2Bf=
-2Br1SWVR45fcKcgv6C2DUgvosfwn25fraOVibJ5w4HwLhhE845bp5LpdmdUMlWvlv50qkTuQVO=
2RRViUgdepOT-2BdUCchdC4225ftnQ2IsDA-2FdaMI6Hz2G2sBO7w7G9LZte1bVeYEMh7iVE7gP=
-2BoGTQNnkHlcXea4PEnTwswfaH2URYtA" style=3D"display:block;"><img src=3D"htt=
ps://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/6377=
/9c24/5406/7a70/4f6c/0f16/original/tendance_exp%C3%A9rience_client.PNG?1668=
783140" width=3D"264" alt=3D"Customer trends" style=3D"border: 0;width: 100=
%;max-width: 264px;height: auto;" title=3D"Customer trends"></a>
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ertical-align:top;">
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0%">
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=3D"100%">
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=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"w6kirw" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#24b7c3;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">The 6 Biggest Customer Experience Tre=
nds That Will Dominate in the Next Two Years</span></span></strong></span><=
/p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">What challenges will current trends bring to =
the Contact Center in the next two years? Discover in this article provides=
 our thoughts and answers.</span></span></p>
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                                                                           =
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ass=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" =
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x; border: 0px solid transparent; line-height: 0;" dest=3D"">
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"mfj6j">
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ding=3D"0">
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" style=3D"text-align: center;">
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24B7C3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEDY7ijTLI=
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c5Olurykw1D0VpgToI1ro59M-2BV-2BaK0Luh2JgiD3e8F5u390SuNyxot1RwlzUYq6AP6FxL-2=
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pwR-2F38kwKrE35dkTYutZVZLzuabzrVQrurfsk6H8lhLExOKWdv6H7mZh3RqIn4RCMoU-2BAjK=
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M-2F0VZmdn-2BpHJIt7wNZ-2BADuADN6XnMm9V5PEex8Tm730rpXshcwz9ps2cQMjxK1I2ueIVY=
0ZzpH7nuVg-2Becg7Po5vJgldqKuPp4tWyY7w5VOKu6RacnST0mR-2BgtzAg-2B1ynF" target=
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adius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; colo=
r:#ffffff; text-decoration:none; font-weight:normal; display: inline-block;=
 background-color:#24B7C3; width:200px; max-width:240px;">Read more</a>    =
                        </td>                                              =
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</table>                                        <table class=3D"ossBlockGro=
up" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=
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er=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%=
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=3D"100%">
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=3D"center" oss-el-edit=3D"xf8jw">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHnTKz-2FbZVeSCZc43LDw-2Fdcj3WojbaR6n-=
2BTEyx-2Fihxt-2Bwy32LYYtXeSu23r43jdncW-2FKdFBtnwGD8RjID1FFdnHIdeeEvdtq2Dg5U=
z4vzabw9oPcZuqZilRpk6g3ccIRps56HWN4rrpKjGUj2m1FX1wRglZ5gr33TeUiRw8KJRsFnUqF=
3Y9aqgi-2BFO-2BTtMM-2Fo9D3HnxPeFBuccmcHuKyuqxok5BIeZKl-2F-2BzKX8R5ZTS-2Fel3=
mA7bocH-2F1H-2FzVeRdxos-3DkDvo_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7=
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eUdFpwR-2F38kwKrE35dkTYutZVZLzuabzrVQrurfqisjzAT7miJG4nn0njyU9hJafc0p3l4ciC=
wnh9kbFNkgUlxBptPNL1aBcDoxjm7Q-2Fr0Ou5W0AU8fkl4g3WNq4F5cwxEGetGWBqs2i-2BpkM=
XdzgL8AUXLA-2FvpqnJ7r8Yl-2BnV6sQYu3FgwvKY9zTPUEbJhxc-2FQwumiZ-2FjMT3a-2BrMO=
6iZStuxULMylLkkG5A4v17xucdju9ts0D-2FKJQmkM03nBzk85WwMeapE1oQ-2BUey6Cj" styl=
e=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/p=
lezi-production/documents/files/6377/9d26/e317/a75e/a146/fac7/original/clou=
d.PNG?1668783398" width=3D"264" alt=3D"Move to the Cloud" style=3D"border: =
0;width: 100%;max-width: 264px;height: auto;" title=3D"Move to the Cloud"><=
/a>
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ertical-align:top;">
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                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"vjc6ek" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#24b7c3;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">4 Essential Reasons to Move Your Cont=
act Center to the Cloud</span></span></strong></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">Greater flexibility and adaptability, securit=
y compliance, cost savings, ease of telecommuting... Migrating to the cloud=
 seems to have many advantages. Discover the top 4 in this article.</span><=
/span></p>
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ass=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" =
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x; border: 0px solid transparent; line-height: 0;" dest=3D"">
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"ldurrs">
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ding=3D"0">
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" style=3D"text-align: center;">
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24B7C3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHnTKz-2Fb=
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wGD8RjID1FFdnHIdeeEvdtq2Dg5Uz4vzabw9oPcZuqZilRpk6g3ccIRps56HWN4rrpKjGUj2m1F=
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qkiOonwJmfbw0Y-2F3DpJiZpq-2Br6L-2BtDyI9zv06Lp7MzZEM0MfT4XRoBFvaG4E77OD7yvle=
r63Pe-2BPeyNLDFJeZeUdFpwR-2F38kwKrE35dkTYutZVZLzuabzrVQrurfuz1YENevrS8es4-2=
BSODfhXpHsBMPYlqJgqmJx16hwg1JXfBA8ivlXGQ-2FItO6-2FOjtosnvShq6Kx0GMsB0v7mda4=
46Yn3ZxLh41dx0TOxP6GtPT8cgRw-2FQLOcq1E0TQOUYxzxvW8YH3jA3SoBBLiJeEKbBchkpPey=
REnQUjKLEi-2F9ui5MEwPhMfjpDJYaNv13BDPOb7IhijMyAaYq90cw2qz2A6eslHhnV2UkRHSoh=
KrG9" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #24B7=
C3; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-siz=
e:16px; color:#ffffff; text-decoration:none; font-weight:normal; display: i=
nline-block; background-color:#24B7C3; width:200px; max-width:240px;">Read =
more</a>                            </td>                                  =
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y><tr>    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=
=3D"9v1by8"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=
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ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" w=
idth=3D"100%" style=3D"max-width:600px; margin-bottom:0;border: 0 solid tra=
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=3D"center" oss-el-edit=3D"d9yv5">
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XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bENqxVNmBt8yDueYPnKn2wPwR9yk7jpb4YPLTT=
WaX3xgUELEmLblSMkfAQAy3DowoSaC0DP4y2zsxOF0Bj9mVL0L2Rw35qZWy2-2Fjx6EojXH6vic=
y0zY0RX1jhLS-2BZvKUtvmPsQdf2c1p4JwLwEDb6cn8gyLtwhZ0w8hoX8PgfQQcwKRmo3qPBUS4=
1x3syUkX3znV-2Fd6K-2F0je5ijZIgzSQGezsmcK5PEHLOqYHyM3jDS-2F-2FxHdm6JOfk74snc=
4vMUVbg-3DtN3b_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6=
i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpJiZpq-2Br6L-2B=
tDyI9zv06Lp7MzZEM0MfT4XRoBFvaG4E77OD7yvler63Pe-2BPeyNLDFJeZeUdFpwR-2F38kwKr=
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QQK-2BKS4-2F8tvuF-2FwG1SF-2BvqbSiefHZpoIo2Md51V7wpqptfeeWNvmZ3ZiFkqcaR42Ab-=
2FAhR5HuH2eCMDr90WxkXMY5CwAT2OS6GVKo10J2z7ZaEbK0aHxv7tWkMdCR7QShlZlNXqda5UM=
NBbWzupmK8m726dh4hQgLfrwar7ftFdCz8OZGu2skE3xz21Ts" style=3D"display:block;"=
><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docu=
ments/files/6377/9e4e/5406/7a77/eabd/5bc3/original/cold_calling.PNG?1668783=
694" width=3D"264" alt=3D"Cold calling" style=3D"border: 0;width: 100%;max-=
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=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"hvdfx8" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#24b7c3;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Call Centers: How Can You Solve the C=
old Calling Dilemma</span></span></strong></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">Traditional outbound calling is now outdated:=
 it's time to rethink your calling strategy, both for your current customer=
s and for your prospects. Discover our tips to help you in this process.</s=
pan></span></p>
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lor=3D"#24B7C3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bENqxVNmBt=
8yDueYPnKn2wPwR9yk7jpb4YPLTTWaX3xgUELEmLblSMkfAQAy3DowoSaC0DP4y2zsxOF0Bj9mV=
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lor:#ffffff; text-decoration:none; font-weight:normal; display: inline-bloc=
k; background-color:#24B7C3; width:200px; max-width:240px;">Read more</a>  =
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</table>                                               =20
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order=3D"0" cellpadding=3D"0" cellspacing=3D"0">                           =
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<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH=
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HmRZytvxiVtWBFRE8wUNYms5Xp">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
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http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa2Ygpl6EVQL2eBz=
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