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✏️ Editing: 1670453875.M792309P3806671.depro4.fcomet.com,S=9239,W=9420:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 07 Dec 2022 23:57:55 +0100
Date: Wed, 7 Dec 2022 22:57:12 +0000 (GMT)
From: Snap Ad Support Team <ad-support@snapchat.com>
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To: "info@autozone.com.sa" <info@autozone.com.sa>
Message-ID: <g8P5H000000000000000000000000000000000000000000000RMJMFA00RcGR8ueaQtmr2wnjGbIWFQ@sfdc.net>
Subject: Snap Ad Support Request 02045796 [
 ref:_00DC016tAF._5008b2CAkGS:ref ]
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 Content preview: Hi Muhammad, Thank you for reaching to us, I'll be happy to
 assist! Can you please clarify your request. Please include any relevant
 screenshots of the issue that you are facing when possible. 
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Hi Muhammad,

Thank you for reaching to us, I'll be happy to assist!

Can you please clarify your request. Please include any relevant screenshot=
s of the issue that you are facing when possible.

I took a look at your account and I can see that you have an open pending c=
harge preventing your ads from running.

I=E2=80=99m currently unable to push it further but our billing system will=
 keep retrying the payment automatically over time.

I recommend getting in touch with your payment provider to make sure there =
are no holds put on the account that could prevent our payments from going =
through.

Alternatively you could also add a new payment method and link it to the ad=
 account by following this guide.

Once that is done, the next time our billing system retries the payment, it=
'll try it on the new payment method.

I hope this helps! Please don't hesitate to reach back if you have further =
questions.

Best,

Omar
ref:_00DC016tAF._5008b2CAkGS:ref
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<html>
<head>
=09<title></title>
</head>
<body style=3D"height: auto; min-height: auto;">Hi Muhammad,<b=
r />
 
Thank you for reaching to us, I&#39;ll be happy to assist! 
 
Can you please clarify your request. Please include any relevant screenshot=
s of the issue that you are facing when possible. 
 
I took a look at your account and I can see that you have an open pending c=
harge preventing your ads from running. 
 
I&rsquo;m currently unable to push it further but our billing system will k=
eep retrying the payment automatically over time. 
 
I recommend getting in touch with&nbsp;your&nbsp;payment provider to make s=
ure there are no holds put on the&nbsp;account&nbsp;that could prevent our =
payments from going through. 
 
Alternatively&nbsp;you&nbsp;could also add a new payment method and link it=
 to the ad&nbsp;account&nbsp;by following&nbsp;<a data-saferedirecturl=3D"h=
ttps://www.google.com/url?q=3Dhttps://businesshelp.snapchat.com/s/article/p=
ayment-methods?language%3Den_US&source=3Dgmail&ust=3D1670540172320000&usg=
=3DAOvVaw3eijnZWKB1BrAxSOYhalAg" href=3D"https://businesshelp.snapchat.com/=
s/article/payment-methods?language=3Den_US" target=3D"_blank">this guide</a=
>. 
 
Once that is done, the next time our billing system retries the payment, it=
&#39;ll try it on the new payment method. 
 
I hope this helps! Please don&#39;t hesitate to reach back if&nbsp;you&nbsp=
;have&nbsp;further questions. 
 
Best, 
 
Omar<img data-bit=3D"iit" src=3D"https://ci3.googleusercontent.com/proxy/JM=
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MR SKB