22

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Date: Tue, 20 Dec 2022 11:31:24 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - The last newsletter of a year full of innovation!
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Open in my browser

Omnichannel
Customer Engagement Solutions
Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art=
icles and highlights.

The year 2022 will be marked by the launch of our multi-CRM connector Herme=
s Universal CRM Connector.

We also invite you to discover new articles: How to Prioritize Flows in the=
 Contact Center, How to Offer Proactive Customer Service and a focus on Cus=
tomer Knowledge and how it impact Customer Service.

Finally, Vocalcom wishes you a happy holiday season!=C2=A0=E2=9C=A8

Happy reading!
-------------------------------
NEW=C2=A0- Hermes Universal CRM Connector
Enable your favorite CRM with Hermes advanced outbound and inbound capabili=
ty or combine multiple CRMs for different customers (for BPO).
=C2=A0
The best -in class solution for digital, voice, customer care, sales & mark=
eting.

Discover the Connector (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbs=
RWijCs0GOa1iiYEL0kixsliBEVpwt0bEe1NlYb6ec686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2=
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PRTKSlCW8hjSc
-------------------------------

Customer Knowledge: What Is It and How Does It Impact Customer Service?

Discover the challenges of customer knowledge in our publication and learn =
how to use it to create great customer experiences.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bEDY7ijTLIue24MbuRrv8dJbdQxWrwP4Gu7MLMMImZjcCvP3b0qkA7ulga=
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fnj0V5O5lYsnhJSwAWHWiNJo6
-------------------------------

How to Offer Proactive Customer Service=C2=A0

According to a Netomi study, 87% of customers expect brands to contact them=
 proactively for service issues.

Having a proactive, non-intrusive and profitable customer service is theref=
ore one of the many challenges that businesses are facing.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHuJmZwh9U3U5M9F2ukUsbrR0YWI5PGYkdJRFi-2F6V-2BS70l8On-2FaV=
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7qkL-2FI2hrPQXL82LiFt
-------------------------------

How to Prioritize Flows in the Contact Center

In certain situations or even for certain businesses,=C2=A0prioritizing cal=
ls over email or other channels is not necessarily the best option.=C2=A0Di=
scover in this article some=C2=A0flow management strategies.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn5zN6Jv6Y=
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-2F3Dp7ib5v2L9PftaHThalZR2bOU37l7dL
-------------------------------
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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ket/plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2800/original=
/logo-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalcom" style=3D=
"border: 0px; width: 100%; max-width: 188px; height: auto;" title=3D"Logo V=
ocalcom"></a>                                                  </td>       =
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e>                                          </td>                          =
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dth:288px; vertical-align:top;">                                    <table =
cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">           =
                           <tbody>                                        <=
tr>                                          <td style=3D"padding:10px 12px=
;">                                            <table cellspacing=3D"0" cel=
lpadding=3D"0" border=3D"0" width=3D"100%">                                =
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                             <div class=3D"ossElement" osselementtype=3D"te=
xt" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85=
); font-size: 14px; line-height: 20px; position: relative;" oss-el-edit=3D"=
k88itm">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
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00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:60=
0px;padding:0px 0px; margin-bottom:0;border: 0 solid transparent; line-heig=
ht:0;" dest=3D"">
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    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"0p2=
eio">
        <img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-producti=
on/documents/files/6398/5e9a/f420/8776/c847/18b4/original/Guirlande_pour_NL=
.png?1670930074" width=3D"600" alt=3D"" style=3D"border: 0;width: 100%;max-=
width: 600px;height: auto;">
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

<table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=
=3D"max-width: 600px; padding-top: 0px; background-size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 width=3D"100%">
                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody>
                            <tr>
                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 296px !important; transform: none !important; transform-origin: 276px 148=
px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter__scroll=
-element" style=3D"top: 0px !important; left: 0px !important; width: 552px =
!important; height: 296px !important;"><canvas class=3D"lt-highlighter__can=
vas" width=3D"363" height=3D"192" style=3D"display: none; top: 0px !importa=
nt; left: 82px !important;"></canvas></lt-div></lt-div></lt-highlighter><di=
v class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial,=
 Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height:=
 20px; position: relative;" oss-el-edit=3D"7u5zqh" data-lt-tmp-id=3D"lt-577=
942" spellcheck=3D"false" data-gramm=3D"false">
<p style=3D"text-align: justify;">Welcome to=C2=A0<span style=3D"color:#e42=
313;"><b>Vocalcom News</b></span>, the newsletter that shares our=C2=A0blog=
 articles and highlights.<br>
<br>
The year 2022 will be marked by the launch of our multi-CRM connector Herme=
s Universal CRM Connector.<br>
<br>
We also invite you to discover new articles: <strong>How to Prioritize Flow=
s</strong> in the Contact Center, <strong>How to Offer Proactive Customer S=
ervice</strong> and <strong>a focus on Customer Knowledge</strong> and how =
it impact Customer Service.<br>
<br>
Finally, Vocalcom wishes you a happy holiday season!=C2=A0=E2=9C=A8<br>
<br>
Happy reading!</p>
</div>
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0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%;=
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iabh"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
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				                              <table class=3D"ossBlockGroup" bgcolor=3D=
"#edf7f9" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" s=
tyle=3D"max-width: 600px; padding: 0px 12px; margin-bottom: 0px; border: 0p=
x solid transparent; line-height: 0; background-color: rgb(237, 247, 249);"=
 dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"4fanb5"><span style=3D"=
color:#24b7c3;"><strong><span style=3D"font-size:22px;"><span style=3D"font=
-family:Open Sans;">NEW=C2=A0- Hermes Universal CRM Connector</span></span>=
</strong></span></div>
    </td>
  </tr>
  </tbody>
</table>             =20
				                <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" bord=
er=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%=
" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid transpar=
ent; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; position: relative;" oss-el-edit=3D"3jan9h">
<div style=3D"text-align: justify;"><span style=3D"font-size:14px;"><span s=
tyle=3D"font-family:Open Sans;">Enable your favorite CRM with Hermes advanc=
ed outbound and inbound capability or combine multiple CRMs for different c=
ustomers (for BPO).</span></span></div>
=C2=A0

<table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" width=
=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding=
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ze:0;" align=3D"center">
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ding=3D"0">
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                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEe1NlYb6e=
c686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2FiuUSwUBSHlWR2HYRQcLGY6x5xxETX0ipvQC0f0y=
ZZVWufmDTEa-2BqqoI2-2FO58BkUIY7UNiOrVPVbE8M0gvq4S7NfhBbhEo0beKFGEWCZwqP22x7=
ZpTQc-2Fdt4ADwMV46ndibaburpq0mxMDHyheoha47vNNCNpK3zH24-2FPf2-2Bg02cQrcMSqKd=
7M0plLQprT3AMXJp7-2BTe2Ot9CteuO-2FhaHOa9d0bnqYqFismGBljK-2B4JZ30p77UqeTGp-2=
BYQ17ewBZnvWw-3D-3DXvyX_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2Bc=
Ugy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DokA1d7=
OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4A=
orrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXRArdTek9wQRGvNMXBbEdT3-2Felns0fuMd0L7lM=
ipbA5VHYkcnADgfoQx-2F1fgIrQqmq6Pl4ymp0hH4jkukYoa5NFwBo27hlmhVZIeJEg-2FfW2sw=
vvSj4R9UxkWQWA2JSMtI-2F3BDY5nLUiNPbQQOJFb7vFScBdJLsJ981UIxVD8y921JMPj8fpwVc=
qyaDhqbCudmXztmELB-2FEMVHB6kkQZn6scFtTaLdVt462APy3O5f4ox" target=3D"_blank"=
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 font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; =
text-decoration:none; font-weight:normal; display: inline-block; background=
-color:#24b7c3; width:200px; max-width:240px;">Discover the Connector</a>  =
                          </td>                                            =
                </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
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                    </table>              <table class=3D"ossBlockGroup" bo=
rder=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"widt=
h: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#fffff=
f">
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    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"hv=
wybq"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
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e class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0=
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x; margin-bottom:0;border: 0 solid transparent;line-height:0; " dest=3D"">
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;">
      
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ertical-align:top;">
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0%">
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<tr>
            <td style=3D"padding:10px 12px;">
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=3D"100%">
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<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"3917ju">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEDY7ijTLIue24MbuRrv8dJbdQxWrwP4Gu7MLM=
MImZjcCvP3b0qkA7ulga1J1TaBnJ-2FHIST6iUm5KQOCc-2FwiuIHzHUsQRjY4x3tFByEUVSuP3=
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8ApgM-3DuI8B_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5=
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p0ZWYvULqS0wkRZvFPk-2FStXbAfVklh1DH3wBkmDdPjnNuntKY4qmXivkXYq3ZKAXotjxREy71=
rPoj-2FWtrZs-2FP2rt5XR6BMcNfUqIHJYvYEJzotOBMoeEw8ubigkbpbPOJ-2Fob5rsHkwe0JL=
zjKR9vrgkw6-2FqeJa9U8yWcSU4HL2XNqtcP8FZnmNOwWEV1M-2F9AicxC2K68RLdh3b2ruw1ZD=
63P8xT2l9mAvZUcYBLg0dciCq1zHthfyVJQjLZ7-2B62eou" style=3D"display:block;"><=
img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docume=
nts/files/6397/2865/e317/a746/7ab4/0ffe/original/Connaissance_client.PNG?16=
70850660" width=3D"264" alt=3D"Customer Knowledge" style=3D"border: 0;width=
: 100%;max-width: 264px;height: auto;" title=3D"Customer Knowledge"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"1ad489" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Customer Knowledge: What Is It and Ho=
w Does It Impact Customer Service?</span></span></strong></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-family:Open Sans;"><s=
pan style=3D"font-size:11px;">Discover the challenges of customer knowledge=
 in our publication and learn how to use it to create great customer experi=
ences.</span></span><span style=3D"font-size:11px;"><span style=3D"font-fam=
ily:Open Sans;"> </span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
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       <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; m=
argin-bottom: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"=
">
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"yw29fh">
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                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEDY7ijTLI=
ue24MbuRrv8dJbdQxWrwP4Gu7MLMMImZjcCvP3b0qkA7ulga1J1TaBnJ-2FHIST6iUm5KQOCc-2=
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IaSnzmXFVb6nwPg-2FtG2b-2BtKnOBd-2BtMtwgOAybiVUzsdfD6lDL3WVlN6C38gD4Jmzs1DoO=
dlqWVNr7xtv4kCFTIgffgbC2Pq0n8ApgM-3DUm-V_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1O=
C3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJ=
mfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts=
6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXU8PTQbLtUCYe-2B39EPy9J=
yvxyJlK-2FSler5xEWbqoJtePLpF0dN7v43fxtgoOJHNO2IozIHUGh2qU6o75WzjZTgZswWMjJt=
-2B-2FrkgF8JYEqqPFfTa0xxpN47bQcljDZUxHhO8pxiWgW2Vl7da4bFz6cQXZ-2FSNQu7du5FH=
tTXyV8-2BSpy9CKXOmQwwOr08PfAPbyZ-2F7vBTLxYEATm2UqJajJlL0MdhOr-2F1KwwFmyQ0yQ=
xf9O" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a0=
2e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-siz=
e:16px; color:#ffffff; text-decoration:none; font-weight:normal; display: i=
nline-block; background-color:#f6a02e; width:200px; max-width:240px;">Read =
more</a>                            </td>                                  =
                          </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>                                                                   =
               <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: =
rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td cla=
ss=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"2jl2jq"><hr s=
ize=3D"2" background=3D"#ffffff" color=3D"#f6a02e" align=3D"center" width=
=3D"100%"></td>  </tr></tbody>
</table>                                                                   =
               <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" sty=
le=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent;line-hei=
ght:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"25i3sk">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEWA2JQbBqSSU3-2FFMsBYg4i9ztLWzxCAUd3Y=
Aih7JNMEDDENZcWUYVNWUbHO6fl1wpjTl4uWjX81gEvLUyOPS7CUceM7NKxKtN8mNq7gbO8Gk1L=
zjbDnooPl5iT4Vd1RfP8qvBveGy9rCTWm2uq6aYNmyTj6WkbtvdVeCACVcVpuPPsU9WjGqU8ird=
foGhZp5Ps9mcOgsNavgACxofSLNh4_Wdo_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9=
pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-=
2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWp=
PXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXSA5psbQL7bmvhAX9Zs0BIVz8UvuXO=
f2-2FRG9ZEu1WseEdWPzXz0cxBDwpttLVQuw8sK34WXnn6hIMLk3aAS2byq1VqsCkB-2FyJ0E1v=
IZDTnq8lUplARRzz31oXPAqJDo7lRTNPrdQfMKaexDghOS7Zn-2Fjt0-2FozsmQyJhGUjh02nlR=
Ff41ZFweh15CrZtmcBbTMEeXD48d6fOLqPluWRszUf192T5qDDReI-2Fqmx14grOWw" style=
=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/pl=
ezi-production/documents/files/6397/28e2/5406/7a47/15ca/6cdc/original/Servi=
ce_client_proactif.PNG?1670850785" width=3D"264" alt=3D"Proactive Customer =
Service" style=3D"border: 0;width: 100%;max-width: 264px;height: auto;" tit=
le=3D"Proactive Customer Service"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"a8eomb" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><span style=3D"text-align: justify; backg=
round-color: rgb(255, 255, 255);"><font face=3D"Open Sans"><b>How to Offer =
Proactive Customer Service=C2=A0</b></font></span></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;"><span style=3D"text-align: justify;">Accordin=
g to a Netomi study, 87% of customers expect brands to contact them proacti=
vely for service issues.</span></span></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">Having a proactive, non-intrusive and profita=
ble customer service is therefore one of the many challenges that businesse=
s are facing.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                                           =
       <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; m=
argin-bottom: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"=
">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"sdm5q">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHuJmZwh9U=
3U5M9F2ukUsbrR0YWI5PGYkdJRFi-2F6V-2BS70l8On-2FaV3k25seXOLKMP-2FYD15npVqwsz6=
YR-2FJl2j-2BmAtIOFTrthLB-2FDDD1ExqGR2VG1aoXIIFd3YmJ15MRquNqRTVyEpKovQ4UqL14=
J835O-2BkBkALfUWhIe0hCFQZZbuoz15aZkrp1UwcqdYuecXD5ScxoUQZiYddyW4B71KqhvcNEe=
7DAgFGGmlQaJdg5iBw-3D-3D2Xb__xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Ai=
Z-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do=
kA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2=
iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXZPJgqRjvc7SZ51KJKIy5NbWiQhSv5d39-2=
FGpfK7UNDHM1nfoy8CC-2FG-2BJ8kA5-2BdWQU54WUf8WxKFfMsA-2FjgGvjVXM-2FqBD4zi-2B=
o5usqOX-2B6W6Q12UjUUM2bg-2BHZxtp3t91g-2F9AwNqODZs-2BJhGssbmQiPnf5KL-2FfoqDf=
kfQz14fDfGZTI9cRLhlbDSZt7x2IICNtr6tqrpCK3mr4J69kyqbJYNa-2Bhz9x2Ozj51jI4k99d=
Tm" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e=
; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:=
16px; color:#ffffff; text-decoration:none; font-weight:normal; display: inl=
ine-block; background-color:#f6a02e; width:200px; max-width:240px;">Read mo=
re</a>                            </td>                                    =
                        </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>              <table class=3D"ossBlockGroup" border=3D"0" cellpaddi=
ng=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-=
color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    =
<td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"jrh09t=
"><hr size=3D"2" background=3D"#ffffff" color=3D"#f6a02e" align=3D"center" =
width=3D"100%"></td>  </tr></tbody>
</table>                                                                   =
   <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=3D"max-wi=
dth:600px; margin-bottom:0;border: 0 solid transparent;line-height:0; " des=
t=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"kgcf8">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8G=
yWifwvP-2FXn5zN6Jv6Y7nJumpmf50yIDyiZBEwrbu3hOESSApAdIyXt8hS-2B2U1Z-2F1rKO8G=
Ayp4lFp-2FbCsyj2SbQPBRt00EtYKklHq0i2V-2FSdXzvVM62ERyZnIYiXH-2FYh9LOYRzbPX-2=
Bb935WmlELeRA8d0PYCRF3EinPywG-2FlxOgF2gaH7ij7gUTcMWcOqoPb2hfHy8odWd33jL-2Bb=
Ia0LjidgNbIMajcmo-3DUy-1_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2B=
cUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DokA1d=
7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKuo-2Fts6gXYaWpPXbJ2iaf4=
AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXear0pnykdcv-2BzVizAWG4fZJzeWz64FviEOXx=
ftM9m2iUAI-2BuHRTB-2BP7mhlokcsW9MbFBc-2B7nK5xDv4RSWkcrK0yGKCrx5i7rl8do7JwzG=
-2B44Vsmeq16Drjoz4PbVT73JHqdAkMsfncib-2BR8rlk6YsgM-2BSqFfS0KIuKP-2FMpj7-2Br=
7pJYk5Jk8CWa5tTzIfKAv2YZnWIlJBJ6MaZlaYTx-2Ffo1MqwNjoWCJwfh7bBN84uJD" style=
=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/pl=
ezi-production/documents/files/6397/3ae4/5406/7a4d/87fc/ad6c/original/Comme=
nt_prioriser_les_flux.PNG?1670855396" width=3D"264" alt=3D"Prioritize flows=
" style=3D"border: 0;width: 100%;max-width: 264px;height: auto;" title=3D"P=
rioritize flows"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"6ppbcu" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><span style=3D'font-family: "Open Sans"; =
text-align: justify; background-color: rgb(255, 255, 255);'><b>How to Prior=
itize Flows in the Contact Center</b></span></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">In certain situations or even for certain bus=
inesses,=C2=A0prioritizing calls over email or other channels is not necess=
arily the best option.=C2=A0</span></span><span style=3D'font-family: "Open=
 Sans"; font-size: 11px; text-align: justify;'>Discover in this article som=
e=C2=A0flow management strategies.</span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                                           =
       <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; m=
argin-bottom: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"=
selectedTarget">
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                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"qq20bk">
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ding=3D"0">
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                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ13=
4yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn5zN6Jv6Y7nJumpmf50yIDyiZBEwrbu3hOES=
SApAdIyXt8hS-2B2U1Z-2F1rKO8GAyp4lFp-2FbCsyj2SbQPBRt00EtYKklHq0i2V-2FSdXzvVM=
62ERymx2aATraY-2BfKYhUc8n2KdIU2ZSzzVaK0dBThiIrwd02b5OtyY3Vy0hWEXYU7usCLnrtP=
GafWiYUCgZwBzazK0u1oRMa4gs2SVKnQ79mkeN0-3DSriV_xZzzR7eUdv-2BX6QkrpVLiiJhxnV=
-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqk=
iOonwJmfbw0Y-2F3DokA1d7OM5kxInNMjRjv-2BdYjR7ZOzc6q76vqWaBY1wh2-2Frnas-2FmKu=
o-2Fts6gXYaWpPXbJ2iaf4AorrZhctvgMgp0ZWYvULqS0wkRZvFPk-2FStXWTdTTPiuXAPEXSK-=
2FcPp-2F3-2FwnVhzNceml3wMhP6hZ5wwnSX3M3ksz01mVA2zxKA92Z7lk7aeAoJnOT0M7qRjjA=
jn9t0cq4mNw5op-2BWjogyBP8a6eTgG6-2F5SQmJf6RzjJEpiEg1KRWl6D0pRd7BePEPkNzsMnM=
PBAystZcZKjCaqrOHy47cyRk-2F7TdtjpHPWxLDjRwYAKt9WuWZ84E-2FG1UIu40W-2BBeLLgud=
5Or9sal7A-2F" target=3D"_blank" style=3D"padding: 10px 10px; border:1px sol=
id #f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; =
font-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; di=
splay: inline-block; background-color:#f6a02e; width:200px; max-width:240px=
;">Read more</a>                            </td>                          =
                                  </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
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</table>
      </div>
      
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</tbody>
</table>                                                                   =
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             <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: rg=
b(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=
=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"s89lok"><hr siz=
e=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D"=
100%"></td>  </tr></tbody>
</table>                                                                   =
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ssBlockGroup socialBlock" style=3D"min-width:100%;min-width: 100%;backgroun=
d-color: rgb(255, 255, 255);" dest=3D"">                      <tbody>      =
                  <tr>                          <td align=3D"center" valign=
=3D"top" style=3D"padding:9px" class=3D"content-wrapper">                  =
          <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"=
100%" class=3D"" style=3D"min-width:100%;">                              <t=
body>                                <tr>                                  =
<td align=3D"center" style=3D"padding-left:9px;padding-right:9px;">        =
                            <table border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"0" width=3D"100%" style=3D"min-width: 100%; background-color: rgb(255=
, 255, 255);">                                      <tbody>                =
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