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Date: Tue, 31 Jan 2023 12:05:11 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: News by Vocalcom - 1st newsletter 2023: What's the impact of
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Open in my browser

Omnichannel
Customer Engagement Solutions
-------------------------------
Welcome to=C2=A0Vocalcom News, the newsletter that shares our=C2=A0blog art=
icles and highlights.

For our first 2023 exchange, we invite you to discover or rediscover our wh=
ite paper on the digital transformation of the customer service.

Among our contents, you will find this month an article on the impact of di=
gitalization on customer service, some advice on how to create personalized=
 customer experience, 7 tips for managing=C2=A0unhappy customers as well as=
 a customer testimonial from Simplify.

Happy reading!
-------------------------------
Due to customer journey digitalization, the communication methods between c=
onsumers and brands is multiplying more than ever. Telephone, chat, social =
media, instant messaging=E2=80=A6customers want to be able to reach out to =
your company when they want and on their preferred channels.

In this ebook, discover the 5 key reasons to transform your customer servic=
e to offer a truly omnichannel experience.
Read the ebook (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0G=
Oa1iiYEL0kixsliBEVpwt0bEe1NlYb6ec686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2FiuUSwUB=
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PFb7FpmkauM61OWIGTM
-------------------------------

What Is the Impact of Digitalization on Customer Service?

Customers no longer make contact with companies on a channel or two. More a=
nd more customers are using multiple digital channels, including numerous s=
ocial media platforms, when they seek customer service. Discover how custom=
er services are impacted by these new habits.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHohPm9InJ3kQtStNrLvZ16CRO3BOSMYgvEhZ2-2FHE30IwZflyHRS9SNR=
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-------------------------------

How to Engage Customers Through Personalization

The modern customer wants to feel valued as an individual and know that you=
r brand can offer what he or she specifically wants and needs. Discover in =
our article some tips to help you customize your relationships with your cu=
stomers!
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bGRAlWkyiPJg-2F-2F736SC2ziFmmGfKMQnM-2BnIcRCkKEkBvyjGw-2Fr=
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eZwvv4nnSIHRQsM33VTJjDyp180pKiFbYcwUcW6G2jc2fDI
-------------------------------

7 tips for managing unhappy customer=C2=A0
Managing unhappy customers is surely a difficult task, but is highly import=
ant to improve your customer retention rate and brand image. Take a look at=
 our 7 best practices for managing angry customers!
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bFmkcctyhzWOFokpH6DOJq8fZKwnbavbV2rQbKaXiLLy9-2B5RjjBOdOs0=
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0VDP-2BcJyEko50ZLve8hrGVJNUr5
-------------------------------

How to optimize the patient journey and provide a similar quality of servic=
e on multiple sites?
In this customer testimonial, discover how the cloud simplifies remote and =
multi-site work while guaranteeing maximum service quality.
Read the testimonial
-------------------------------
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2mdSGZu3b1GweJ7hZoRPnH9ItzXTTGO-2=
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=C2=A0=C2=A0=C2=A0
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gzE0pbe-2FxYkKPa5p242npRItxXcOYiSL2nuOdRVAfc9f4YGRrWWNO-2F2LudzUdedzwyEZyHf=
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NMOZ46r3QdiGrcNnnjjA6xfGgBDQI" style=3D"display:block;"><img src=3D"https:/=
/s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/615e/c8d=
9/5406/7a21/1b1e/2800/original/logo-Vocalcom.png?1633601753" width=3D"188" =
alt=3D"Logo Vocalcom" style=3D"border: 0px; width: 100%; max-width: 188px; =
height: auto;" title=3D"Logo Vocalcom"></a>                                =
                  </td>                                                </tr=
>                                              </tbody>                    =
                        </table>                                          <=
/td>                                        </tr>                          =
            </tbody>                                    </table>           =
                       </div>                                                                    <div style=3D"display:inlin=
e-block; max-width:50%; min-width:288px; vertical-align:top;">             =
                       <table cellspacing=3D"0" cellpadding=3D"0" border=3D=
"0" width=3D"100%">                                      <tbody>           =
                             <tr>                                          =
<td style=3D"padding:10px 12px;">                                          =
  <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">  =
                                            <tbody>                        =
                        <tr>                                               =
   <td>                                                    <div class=3D"os=
sElement" osselementtype=3D"text" style=3D"font-family: Arial, Verdana, san=
s-serif; color: rgb(85, 85, 85); font-size: 14px; line-height: 20px; positi=
on: relative;" oss-el-edit=3D"ex189e">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
                                     </td>                                 =
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<table class=3D"ossBlockGroup" borde=
r=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: =
100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"s1=
ikdd"><hr size=3D"2" background=3D"#ffffff" color=3D"#EE783B" align=3D"cent=
er" width=3D"100%"></td>
  </tr>
</tbody>
</table>                        <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" w=
idth=3D"100%" style=3D"max-width: 600px; padding-top: 0px; background-size:=
 cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 width=3D"100%">
                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody>
                            <tr>
                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 296px !important; transform: none !important; transform-origin: 276px 148=
px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter__scroll=
-element" style=3D"top: 0px !important; left: 0px !important; width: 552px =
!important; height: 296px !important;"><canvas class=3D"lt-highlighter__can=
vas" width=3D"363" height=3D"192" style=3D"display: none; top: 0px !importa=
nt; left: 82px !important;"></canvas></lt-div></lt-div></lt-highlighter><di=
v class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial,=
 Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height:=
 20px; position: relative;" oss-el-edit=3D"2x615" data-lt-tmp-id=3D"lt-5779=
42" spellcheck=3D"false" data-gramm=3D"false">
<p style=3D"text-align: justify;"><span style=3D"font-size:14px;"><span sty=
le=3D"font-family:Open Sans;">Welcome to=C2=A0<span style=3D"color:#e42313;=
"><b>Vocalcom News</b></span>, the newsletter that shares our=C2=A0blog art=
icles and highlights.<br>
<br>
For our first 2023 exchange, we invite you to discover or rediscover our <s=
trong>white paper on the digital transformation of the customer service</st=
rong>.<br>
<br>
Among our contents, you will find this month an article on the <strong>impa=
ct of digitalization on customer service</strong>, some advice on <strong>h=
ow to create personalized customer experience</strong>, 7 <strong>tips for =
managing=C2=A0unhappy customers</strong> as well as a <strong>customer test=
imonial from Simplify</strong>.<br>
<br>
Happy reading!</span></span></p>
</div>
                              </td>
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                    </table>
                  </div>
                  
                </td>
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              </tbody>
            </table>                                        <table class=3D=
"ossBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" style=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D""=
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  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"iw=
xz5g"><hr size=3D"2" background=3D"#ffffff" color=3D"#EE783B" align=3D"cent=
er" width=3D"100%"></td>
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				                            <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"max-width:600px;padding:0px 0px; margin-bottom:0;border: 0 solid tran=
sparent; line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"1so=
aem">
        <a href=3D"https%3A%2F%2Fcontent.vocalcom.com%2Fen-ebook-omnichanne=
l%20?utm_plz_email_id=3D63ce6f34e317a74213e690fa&cid=3D617bf97d1dc9736839b8=
b8f5" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/osslead=
s-bucket/plezi-production/documents/files/61de/e022/f420/8704/46e0/36d4/ori=
ginal/ebook-en-omnichannel-customer-service.png?1641996321" width=3D"600" a=
lt=3D"" style=3D"border: 0;width: 100%;max-width: 600px;height: auto;" titl=
e=3D"Omnichannel customer service"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

=20
				                            <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid transp=
arent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"yla6g7"><span style=3D"=
font-size:14px;"><span style=3D"font-family:Open Sans;">Due to customer jou=
rney digitalization, the communication methods between consumers and brands=
 is multiplying more than ever. Telephone, chat, social media, instant mess=
aging=E2=80=A6customers want to be able to reach out to your company when t=
hey want and on their preferred channels.<br>
<br>
In this ebook, discover the 5 key reasons to transform your customer servic=
e to offer a truly omnichannel experience.</span></span></div>
    </td>
  </tr>
  </tbody>
</table>

<table class=3D"ossBlockGroup" bgcolor=3D"#f=
fffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" styl=
e=3D"padding: 0px; margin-bottom: 0px; border: 0px solid transparent; line-=
height: 0; background-color: rgb(255, 255, 255);" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"au5at">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#EE783B">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEe1NlYb6e=
c686CThfTs1AfBYLf-2Bwo3BmO0ofMXs1-2FiuUSwUBSHlWR2HYRQcLGY6x5xxETX0ipvQC0f0y=
ZZVWufmDTEa-2BqqoI2-2FO58BkUIY7cn-2BA57cGpbtswN02MUwYEl1vqfqqnQA2IRXOVOKNJP=
80KcQut1lqngePycV4WnWIDU4oNwXwBv3tRapY4GMQe6QYv5UcrDfMige5oyVnVS-2BFA474jzs=
vSBjAtLki0Q00Dy8zZVWrgBZBw7CZVU9RjSZkXAhECIn3mIx3JkwhaZPRuJrR4mri1y-2F9Zjh9=
Cl1zg-3D-3DxF0E_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R=
6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2B=
fHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLp=
IviFKKATUUE3RoUV34mgzExn0KVftJ6m0AzWD77qrjLDIvkl5n-2FNMpMZZWWdQVmzCZ9336Nww=
hPYfcmjV-2B7t80fJAmj7cj2hM4zPPkMzjsr-2FjdgqPQ2OurfqddEIUNRRct-2BeByWhaoY81S=
-2F0MbYrvAgLjmP5Y0riEeVHOY-2B4KlV7BhVax6bq9k0pKbRcmBLXUM2kZt6QjwvPXS9WCxm4b=
Xo3DQ7B2vF3o-2BCKULAQw5t09etdZkTcGGPGxKwN0UAma" target=3D"_blank" style=3D"=
padding: 10px 10px; border:1px solid #EE783B; border-radius: 4px; font-fami=
ly: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-decor=
ation:none; font-weight:normal; display: inline-block; background-color:#EE=
783B; width:200px; max-width:240px;">Read the ebook</a>                    =
        </td>                                                            </=
tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>                                        <table =
class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi=
dth=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 255);" d=
est=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"rv=
eg8q"><hr size=3D"2" background=3D"#ffffff" color=3D"#EE783B" align=3D"cent=
er" width=3D"100%"></td>
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</table>

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                     <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" bor=
der=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100=
%" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent;li=
ne-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"x7jsw">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHohPm9InJ3kQtStNrLvZ16CRO3BOSMYgvEhZ2=
-2FHE30IwZflyHRS9SNR5HWP4LvXL7eYBJT0glwChrsbGQyJIb7x4ipoKfM6nm1jk5ZydRG4VMI=
Hu8cPU86osayjqYJfRJ4AbmYPgNYYTGkWp7-2BjHYdB4SrEgrkvMKe4ksIdvi6peX7jKrVrjhwo=
a2SvSBYJl8rCyRklmyJ1B9rLpawFHpOye93zD1ZR1JJoV68wiogYCzik-2BtzIORBHUVnIOk6si=
c-3DUvDq_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2Bp=
rhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4Y=
ZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKA=
TUUE3RoUV34mgzE-2BA0-2BpqqyQvYotYvo-2B6mmA5A1P-2FuauHiRXP7m3JLoklGol2yu5tS8=
JY8v8feEcmT-2FZxlpt1DieSepBcrYQPo9Mv3zBEHI4OUie3WeU0BX-2FH92hVqcX3GW63nddk4=
R6CiiiOzgABd9aj-2FXzuYtJs39BuOCt3-2BMZoYbCCgt7EUqeIbrokyr7Yt-2BKCrQ-2FiN80l=
R4rB071eAeKRjKQBaaEZ7ritwfItSJP9OJtK40OsgYiTv" style=3D"display:block;"><im=
g src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/document=
s/files/63ce/6196/f420/8723/f00d/783c/original/Digitalisation_client.PNG?16=
74469782" width=3D"264" alt=3D"Digitalization of customer service" style=3D=
"border: 0;width: 100%;max-width: 264px;height: auto;" title=3D"Digitalizat=
ion of customer service"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"xw09ef" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><strong><span style=3D"color:#24b7c3;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">What Is the Impact of Digitalization =
on Customer Service?</span></span></span></strong></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">Customers no longer make contact with compani=
es on a channel or two. More and more customers are using multiple digital =
channels, including numerous social media platforms, when they seek custome=
r service. Discover how customer services are impacted by these new habits.=
</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                                           =
                                 <table class=3D"ossBlockGroup" bgcolor=3D"=
#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" st=
yle=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent;=
 line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"3up2xf">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHohPm9InJ=
3kQtStNrLvZ16CRO3BOSMYgvEhZ2-2FHE30IwZflyHRS9SNR5HWP4LvXL7eYBJT0glwChrsbGQy=
JIb7x4ipoKfM6nm1jk5ZydRG4VMIHu8cPU86osayjqYJfRJ4AbmYPgNYYTGkWp7-2BjHYdB4SrE=
grkvMKe4ksIdvi6peX7jKrVrjhwoa2SvSBYJl8rCyRklmyJ1B9rLpawFHpOye93zD1ZR1JJoV68=
wiogYCzik-2BtzIORBHUVnIOk6sic-3Dbequ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3Bh=
LX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw=
0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3k=
VSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV34mgzEwSJNkw2fAl-2BEZU6zN3oNSjzBrucQwr=
nXel6pgGMD3bYG3qFVbVIhNTNA3uHDAg6DKFDcPL6reV0gxPOhXH9IMWvaIQxoPlbYHNy046RUw=
a01D-2BQ92Vlj2utP3-2FvAWKQyi8U5hrFmfx8zJi39bt8IAdK3ke4vvX4GpTEkHCT6Y55Ox2bu=
nkuhT3yDDldad-2BlMuOHV5NHIL7qQcyGpLEicVimo7XBrIsoE2fRhojhE8HR" target=3D"_b=
lank" style=3D"padding: 10px 10px; border:1px solid #24b7c3; border-radius:=
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fff; text-decoration:none; font-weight:normal; display: inline-block; backg=
round-color:#24b7c3; width:200px; max-width:240px;">Read more</a>          =
                  </td>                                                    =
        </tr>
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                        </td>
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</tbody>
</table>                                                                   =
                                         <table class=3D"ossBlockGroup" bor=
der=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width=
: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff=
">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"html_code" os=
s-el-edit=3D"v6dfhm"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3=
" align=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                                                                   =
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olor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"=
center" width=3D"100%" style=3D"max-width:600px; margin-bottom:0;border: 0 =
solid transparent;line-height:0; " dest=3D"">
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;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"95gokf">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGRAlWkyiPJg-2F-2F736SC2ziFmmGfKMQnM-2=
BnIcRCkKEkBvyjGw-2FrIysUDue0FZA2x4nTVkaEV-2FZDjCgg1LjzJJdYSAjbgpOuV36RWnatq=
dyvW-2BcwiM4-2BRAJ1TR8myBZPYUlCM66bGT98ckg8uCcL7zIZ4gI4Sekf87CikliYkNBOM-2B=
Llt3czb8qLpTBlPRLyszP6ua5AjOaZv29LicANvaSOIlJIJItGEL-2B-2BSGr0akFAHuC-2BzNS=
JSrrKq5okyzpwz4d7IoAbj7D34RgdFoDt1KLcnSpEj_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB=
1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOon=
wJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2Z=
vLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV34mgzE1qP8Ytx3ColmToSKbB9P69wsD1=
-2F6F23g-2FB6eE4CCauzPl7fBaeisnDS0fx-2BkL-2FdzxyNSYYNY-2FduxjfEXJt7O4g2YTKJ=
nXw2LjaO11cxiXDaWSfxwdvnDlpKzvL8DL7mKX9Lq2SlF2LQEBHoPwkEUPxsA5HLu6PkjDMhYFl=
tNkJJqhqgNoLB5f9XgCL5VAx07MZJDYy158yRT1soZt3RcjbDvqT-2F-2BI-2FAi-2BnpvNZf1-=
2Bng" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/osslead=
s-bucket/plezi-production/documents/files/63ce/6358/e317/a72e/b492/f7ba/ori=
ginal/Personnalisation.PNG?1674470232" width=3D"264" alt=3D"Engage Customer=
 through personalization" style=3D"border: 0;width: 100%;max-width: 264px;h=
eight: auto;" title=3D"Engage Customer through personalization"></a>
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      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"jhan1d" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#24b7c3;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How to Engage Customers Through Perso=
nalization</span></span></strong></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">The modern customer wants to feel valued as a=
n individual and know that your brand can offer what he or she specifically=
 wants and needs. Discover in our article some tips to help you customize y=
our relationships with your customers!</span></span></p>
</div>
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                                 <table class=3D"ossBlockGroup" bgcolor=3D"=
#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" st=
yle=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent;=
 line-height: 0;" dest=3D"">
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                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
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n" oss-el-edit=3D"ixpajn">
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ding=3D"0">
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" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGRAlWkyiP=
Jg-2F-2F736SC2ziFmmGfKMQnM-2BnIcRCkKEkBvyjGw-2FrIysUDue0FZA2x4nTVkaEV-2FZDj=
Cgg1LjzJJdYSAjbgpOuV36RWnatqdyvW-2BcwiM4-2BRAJ1TR8myBZPYUlCM66bGT98ckg8uCcL=
7zIZ4gI4Sekf87CikliYkNBOM-2BLlt3czb8qLpTBlPRLyszP6ua5AjOaZv29LicANvaSOIlJIJ=
ItGEL-2B-2BSGr0akFAHuC-2BzNSJSrrKq5okyzpwz4d7IoAbj7D34RgdFoDt1KLcnsZ5X_xZzz=
R7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9=
Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5ap-2=
BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV34mg=
zE7JtqUuibv8-2FKusI-2FjjmHxNzvgjJpQdSRIV9SVtIRWuzW3ietmRVfiHrG6g1GZHGZaBCwD=
9lXlBgNFV3sW0xSD9KxRSe8XhivgWa-2FBbAIWMPN4LG3qYdWMlzYEvOFUK0JwGyyTiiyD7U2kJ=
zd8lEKfeqBnIpVdNcMiRwdu87REb5O4op-2BKyBT-2FlNaE0CKA5fBHjAeigHOxnTqVHiFi-2FO=
o6-2FzEqemTs6kEDJOqklquDn3" target=3D"_blank" style=3D"padding: 10px 10px; =
border:1px solid #24b7c3; border-radius: 4px; font-family: Helvetica, Arial=
, sans-serif; font-size:16px; color:#ffffff; text-decoration:none; font-wei=
ght:normal; display: inline-block; background-color:#24b7c3; width:200px; m=
ax-width:240px;">Read more</a>                            </td>            =
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</table>                                        <table class=3D"ossBlockGro=
up" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=
=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=
=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"ht=
ml_code" oss-el-edit=3D"e02lvd"><hr size=3D"2" background=3D"#ffffff" color=
=3D"#24B7C3" align=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                                                                   =
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fff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" widt=
h=3D"100%" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transp=
arent;line-height:0; " dest=3D"">
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;">
      
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ertical-align:top;">
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0%">
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=3D"100%">
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=3D"center" oss-el-edit=3D"61g90b">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFmkcctyhzWOFokpH6DOJq8fZKwnbavbV2rQbK=
aXiLLy9-2B5RjjBOdOs0ViHeg-2BQOGr85TTqvs65Lb5yWyYpQbHe3xz-2BQgMHWEEBOgTN6lA5=
ATyfKXlUkflHg-2BoFmav0rNhwdWYNRJI7tCoy-2B-2BnHEq5RFez-2FhJLXVi5dE-2BBRXUekk=
VToIBmttVHZaITmWMt0kWuAt3-2Fl7ZT8fj0Y9yTGUorhTeQT7Rn2k-2F1714XKd9GpbZdTUZ0S=
VECfpBZZGdvq2TY-3D3Cox_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcU=
gy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DqfvmVzl=
r9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5xHKMgt2ZvLNZ3kVSIu1iuShxkCPU=
ONjAlLpIviFKKATUUE3RoUV34mgzEyIQmknAU4MPhVaBaXk-2FUZcw8yKLzePSgbemY1EEY8AJq=
LY2cdze-2BfPSXSKAQ0kZPCjOwXFCciI3fLX4Ax5KmnvFmcB2M7fYKlte9ij1yhy-2Ber-2BY-2=
FyWU7iZbb9FTjHY-2FeaPilKTOycXz6LPXiveKOkluRJZFPjU07GbfEgb3rk709HShStcoCs5-2=
BYhLSYPKmGjazC-2F5Lu-2FrU60H8YAkvoXA1XmQi4N5q7LvPJMm3cgLH" style=3D"display=
:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-product=
ion/documents/files/63ce/64fe/5406/7a78/2069/c28e/original/Client_m%C3%A9co=
ntent_%281%29.PNG?1674470654" width=3D"264" alt=3D"Managing unhappy custome=
rs" style=3D"border: 0;width: 100%;max-width: 264px;height: auto;" title=3D=
"Managing unhappy customers"></a>
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ertical-align:top;">
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0%">
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=3D"100%">
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=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"l2vvdi" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"font-size:14px;"><span style=3D"text-align: justify;"><sp=
an style=3D'font-family: "Open Sans";'><span style=3D"color:#24b7c3;"><span=
 style=3D"background-color: rgb(255, 255, 255);"><b>7 tips for managing unh=
appy customer=C2=A0</b></span></span></span></span></span><br>
<span style=3D"font-size:11px;"><span style=3D"font-family:Open Sans;">Mana=
ging unhappy customers is surely a difficult task, but is highly important =
to improve your customer retention rate and brand image. Take a look at our=
 7 best practices for managing angry customers!</span></span></p>
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                                                                           =
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#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" st=
yle=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent;=
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"gry6k">
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ding=3D"0">
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" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFmkcctyhz=
WOFokpH6DOJq8fZKwnbavbV2rQbKaXiLLy9-2B5RjjBOdOs0ViHeg-2BQOGr85TTqvs65Lb5yWy=
YpQbHe3xz-2BQgMHWEEBOgTN6lA5ATyfKXlUkflHg-2BoFmav0rNhwdWYNRJI7tCoy-2B-2BnHE=
q5RFez-2FhJLXVi5dE-2BBRXUekkVToIBmttVHZaITmWMt0kWuAt3-2Fl7ZT8fj0Y9yTGUorhTe=
QT7Rn2k-2F1714XKd9GpbZdTUZ0SVECfpBZZGdvq2TY-3DCy-J_xZzzR7eUdv-2BX6QkrpVLiiJ=
hxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkz=
boqkiOonwJmfbw0Y-2F3DqfvmVzlr9Ml-2BfHa1M4YZcGwzHpb5ap-2BuqyvdCMeo43IANn1bT5=
xHKMgt2ZvLNZ3kVSIu1iuShxkCPUONjAlLpIviFKKATUUE3RoUV34mgzE-2Bh-2FI4oTcr3gtXM=
sHFjcX5iX4YHRykIWQAsoOGjGK6kRPSljsQUUl0mlqfqZkLfH8VMApSiPO0AP-2B32cZyR2BjTO=
8k1TvQLfAjYKXr0Q-2BLlAYDZWuh8FZmUcs7DGCX8KGAFH0VXhz0ILs6Ab0Jgp6uZVKLzyFX-2F=
bO4bvstGR8YglHU9xMhaeElmFJk6MTtkMBc-2F7qLGBm1JxUUQ4pNrQDZqlb5FF5YdYln2cRqkm=
slxO" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #24b7=
c3; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-siz=
e:16px; color:#ffffff; text-decoration:none; font-weight:normal; display: i=
nline-block; background-color:#24b7c3; width:200px; max-width:240px;">Read =
more</a>                            </td>                                  =
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round-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><t=
r>    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"=
8spjt"><hr size=3D"2" background=3D"#ffffff" color=3D"#7ABB5C" align=3D"cen=
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                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"232nv">
                    <a href=3D"https%3A%2F%2Fcontent.vocalcom.com%2Fen-cust=
omer-testimonial-simplify%20?utm_plz_email_id=3D63ce6f34e317a74213e690fa&ci=
d=3D617bf97d1dc9736839b8b8f5" style=3D"display:block;"><img src=3D"https://=
s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/63ce/65f2=
/e317/a73e/a71d/7036/original/simplify-case-study.jpg?1674470897" width=3D"=
264" alt=3D"Customer Testimonials Simplify" style=3D"border: 0;width: 100%;=
max-width: 264px;height: auto;" title=3D"Customer Testimonials Simplify"></=
a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"3nnvz" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" data=
-gramm=3D"false">
<p><span style=3D"color:#7abb5c;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How to optimize the patient journey a=
nd provide a similar quality of service on multiple sites?</span></span></s=
trong></span><br>
<span style=3D"font-size:11px;"><span style=3D"font-family:Open Sans;">In t=
his customer testimonial, discover how the cloud simplifies remote and mult=
i-site work while guaranteeing maximum service quality.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                                           =
                                 <table class=3D"ossBlockGroup" bgcolor=3D"=
#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" st=
yle=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent;=
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                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
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                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"tgiawkj">
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                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#7ABB5C">                                <a href=3D"https%3A%2F%2Fco=
ntent.vocalcom.com%2Fen-customer-testimonial-simplify%20?utm_plz_email_id=
=3D63ce6f34e317a74213e690fa&cid=3D617bf97d1dc9736839b8b8f5" target=3D"_blan=
k" style=3D"padding: 10px 10px; border:1px solid #7ABB5C; border-radius: 4p=
x; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff=
; text-decoration:none; font-weight:normal; display: inline-block; backgrou=
nd-color:#7ABB5C; width:200px; max-width:240px;">Read the testimonial</a>  =
                          </td>                                            =
                </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
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</table>
            </td>
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</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>                                                                   =
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=
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<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
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RESmZ2Zh8tcXeybwsgHaCk">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
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; height: 30px;" width=3D"30"></a></p>
</div>                                                                             =
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 =20
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--cf3c3e4a2051ab248b030bb107b65a952c6b90a5c9aec6ecabf312ddf976--

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