22

✏️ Editing: 1675273044.M918938P1512113.depro4.fcomet.com,S=7206,W=7363:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 01 Feb 2023 18:37:24 +0100
Date: Wed, 1 Feb 2023 17:36:41 +0000 (GMT)
From: Snap Ad Support Team <ad-support@snapchat.com>
Sender: noreply@salesforce.com
To: "info@autozone.com.sa" <info@autozone.com.sa>
Message-ID: <m31RR000000000000000000000000000000000000000000000RPEWX300dzacZjlYRyGI84LkT8qMvA@sfdc.net>
Subject: Snap Ad Support Request 02157732 [
 ref:_00DC016tAF._5008b2Eu2W5:ref ]
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_2687_1213676962.1675273001550"
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: quickActionEmail
X-SFDC-EntityId: 5008b00002Eu2W5
X-SFDC-Interface: internal
X-Spam-Status: No, score=0.8
X-Spam-Score: 8
X-Spam-Bar: /
X-Ham-Report: Spam detection software, running on the system "depro4.fcomet.com",
 has NOT identified this incoming email as spam. The original
 message has been attached to this so you can view it or label
 similar future email. If you have any questions, see
 root\@localhost for details.
 Content preview: Hi Muhammad, Thank you for reaching out to Snapchat ads support
 with your query! Apologies but I need more information to help with your
 request. 
 Content analysis details: (0.8 points, 5.0 required)
 pts rule name description
 ---- ---------------------- --------------------------------------------------
 0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
 mail domains are different
 -0.0 SPF_PASS SPF: sender matches SPF record
 0.0 HTML_MESSAGE BODY: HTML included in message
 0.7 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of
 words
 -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from
 author's domain
 -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily
 valid
 -0.0 DKIMWL_WL_HIGH DKIMwl.org - High trust sender
X-Spam-Flag: NO

------=_Part_2687_1213676962.1675273001550
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Hi Muhammad,

Thank you for reaching out to Snapchat ads support with your query!

Apologies but I need more information to help with your request.

Could you provide some more information on what you need assistance with? a=
nd what the issue with billing?

After taking a look at your account I can see that your campaign is not Del=
ivering, Campaign is inactive at the moment.

Access Ad Invoices and Receipts.
About Billing Thresholds.

Please include the steps you=E2=80=99ve taken so far to resolve this issue,=
 and include screenshots of any warnings or error messages you have encount=
ered.

Once we have received this information we will be able to investigate your =
issue and hopefully provide you with a resolution to it.

To learn more about Ads and more please visit the Business Help Center.

Please don't hesitate to contact us if you have any other questions.

All the best,

Hatem
ref:_00DC016tAF._5008b2Eu2W5:ref
------=_Part_2687_1213676962.1675273001550
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit

<html>
<head>
	<title></title>
</head>
<body style="height: auto; min-height: auto;">
Hi Muhammad,

Thank you for reaching out to Snapchat ads support with your query!&nbsp;

Apologies but I need more information to help with your request.&nbsp;

Could you provide some more information on what you need assistance with? and what the issue with billing?

After taking a look at your account I can see that your campaign is not Delivering, Campaign is inactive at the moment.&nbsp;

Access Ad <a href="https://businesshelp.snapchat.com/s/article/billing-management?language=en_US">Invoices and Receipts</a>. 
About <a href="https://businesshelp.snapchat.com/s/article/billing-thresholds?language=en_US">Billing Thresholds</a>.

Please include the steps you&rsquo;ve taken so far to resolve this issue, and include screenshots of any warnings or error messages you have encountered.

Once we have received this information we will be able to investigate your issue and hopefully provide you with a resolution to it.

To learn more about Ads and more please visit the <a href="https://businesshelp.snapchat.com/s/?language=en_US">Business Help Center</a>.

Please don&#39;t hesitate to contact us if you have any other questions.

All the best,

Hatem
<img src="https://snapchat.my.salesforce.com/servlet/servlet.ImageServer?oid=00DC00000016tAF&esid=0188b00001Al8AB&from=ext"> ref:_00DC016tAF._5008b2Eu2W5:ref</body>
</html>
------=_Part_2687_1213676962.1675273001550--

MR SKB