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Envelope-to: info@autozone.com.sa
Delivery-date: Thu, 03 Jun 2021 12:54:39 +0200
From: Kim at Alexa <marketing@alexa.com>
Reply-To: marketing@alexa.com
To: info@autozone.com.sa
Subject: 6 key customer journey touchpoints
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Message-ID: <01000179d182251e-f4419c63-fcc2-4e36-be0b-a0afc3492eb0-000000@email.amazonses.com>
Date: Thu, 3 Jun 2021 10:53:57 +0000
Feedback-ID: 1.us-east-1.Y1YbB9h5TwyM3M7gcVWdHuzXph908Ym7f5ZPFrG2Xow=:AmazonSES

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Hi MUHAMMAD SHAHID,
Acquiring new customers is hard work. It=E2=80=99s not as simple as putt=
ing out an amazing product and hoping for the best=E2=80=94you need to make=
 a crystal clear customer journey to supplement it. Key touchpoints at diff=
erent customer journey stages are critical to building an optimal user expe=
rience.
Do you know what customer journey touc=
hpoints your business should be using?
Customer journey touchpoints usually fall within one or more of the five=
 customer journey stages: awareness, engagement, evaluation, purchase, and =
post-purchase.
Our latest blog post covers 6 key touchpoints in detail=E2=80=94from you=
r homepage to follow-up messages=E2=80=94plus tips to keep your customers c=
oming back.
<a style=3D"color:#0068A5;text-decoration: underline;"href=3D"ht=
tps://z3sn9f8h.r.us-east-1.awstrack.me/L0/https:%2F%2Fblog.alexa.com%2Fcust=
omer-journey-touchpoints%2F%3Futm_source=3Dblog-blast%26utm_medium=3Demail%=
26utm_campaign=3Dnewsletter-060221%26utm_content=3Dbp-customer-journey-touc=
hpoints/1/01000179d182251e-f4419c63-fcc2-4e36-be0b-a0afc3492eb0-000000/oYk-=
3XvYjFFbYMWdqm3kHtpDMmU=3D217">6 Customer Journey Touchpoints to Help Build=
 an Optimal User Experience</a>
You can use this <a style=3D"color:#0068A5;text-decoration: underlin=
e;" href=3D"https://z3sn9f8h.r.us-east-1.awstrack.me/L0/https:%2F%2Fctt.ac%=
2Fdl11a/1/01000179d182251e-f4419c63-fcc2-4e36-be0b-a0afc3492eb0-000000/Brmb=
U_y8_0CwsXi7snHordSysDA=3D217">Tweetable link</a> to share this article and=
 tell us about your most effective customer journey touchpoints and how the=
y=E2=80=99ve helped boost your business.
More posts worth reading this month:</=
strong>
Why the customer experience needs to go digital-first</=
p>
With a growing shift towards online customer journeys, businesses need t=
o understand that most of their prospects are doing their pre-purchase home=
work digitally as well. According to Randy Frisch, co-founder, CMO, and pre=
sident of Uberflip, this newly defined customer journey needs to be support=
ed by an updated approach to customer experience as well.
<a style=3D"color:#0068A5;text-decoration: underline;"href=3D"https://z3=
sn9f8h.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.entrepreneur.com%2Farticl=
e%2F367645/1/01000179d182251e-f4419c63-fcc2-4e36-be0b-a0afc3492eb0-000000/8=
EHPcolR5QMlGzcjT4BUDDxB5JM=3D217">Head over to Entrepreneur to read more.</=
a>
Measure your customer experience with these 10 key KPIs=

Looking to measure your customer experience, but not sure what metrics t=
o start with? Well, there=E2=80=99s plenty of KPIs your business should be =
tracking outside of its customer churn rate and its Customer Satisfaction S=
core (CSAT).
<a style=3D"color:#0068A5;text-decoration: underline;"href=3D"https://z3=
sn9f8h.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.zendesk.com%2Fblog%2F10-c=
ustomer-experience-kpis%2F/1/01000179d182251e-f4419c63-fcc2-4e36-be0b-a0afc=
3492eb0-000000/VREimWR9SHuejurCNsB45MJlKSI=3D217">Head over to the Zendesk =
blog to read more.</a>

Cheers to your success,
<img src=3D"http://blog.alexa.com/wp-content/uploads/2017/06/kc-alexa.jpg" =
alt=3D"kk alexa" style=3D"width: 60px; height: 60px; float: left;">&nbsp=
;Kim Kosaka 
&nbsp;Director of Marketing 
&nbsp;Alexa.com
 
P.S. If you want to know more about how to find articles on a specific t=
opic (like the ones featured above), head over <a style=3D"color:#0=
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track.me/L0/https:%2F%2Fblog.alexa.com%2Fhow-to-use-content-exploration%2F%=
3Futm_source=3Dblog-blast%26utm_medium=3Demail%26utm_campaign=3Dnewsletter-=
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4419c63-fcc2-4e36-be0b-a0afc3492eb0-000000/Ohbol2D8mi2mcbDzk7OTGiq1MWc=3D21=
7">here to learn all about our Content Exploration Tool</a>. It ca=
n help you find unique, timely topics and content to share with your audien=
ce.
 
 
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MR SKB