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✏️ Editing: 1702413993.M931882P3311477.depro4.fcomet.com,S=44229,W=45426:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 14 Sep 2021 15:16:38 +0200
Date: Tue, 14 Sep 2021 08:15:57 -0500 (CDT)
From: Vocalcom News <customersuccess@vocalcom.com>
Reply-To: customersuccess@vocalcom.com
To: info@autozone.com.sa
Message-ID: <1003074262.131082535.1631625357267@lonmktmail-batch1a.marketo.org>
Subject: Customer Relations News : How to reduce the Customer Effort Score,
 Serving CX with Web Callback, CNED customer story, Recognizing chatbots
 limits
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Omnichannel=20
Contact Center Solutions
- Blog=C2=A0- How to Reduce the Customer Effort Score and Optimize Customer=
 Satisfaction
=09- Blog=C2=A0- Web Callback: A Tool Serving CX

=09- Case study - [CNED] Bringing together agility and resilience to guaran=
tee the best service levels
=09- Blog=C2=A0- Chatbots: Recognizing Their Limits for Customer Service
How to Reduce the Customer Effort Score and
Optimize Customer Satisfaction
Every brand strives to earn customer loyalty. Gartner states that 96% of cu=
stomers with a high-effort service interaction become more disloyal, compar=
ed to 9% who have a low-effort experience. For this reason, CES, or Custome=
r Effort Score, is a vital KPI for improving customer experiences, increasi=
ng loyalty, and reducing churn.
Web Callback: A Tool Serving CX
The customer experience (CX) is a major challenge today, and companies are =
aware of this. More and more companies are using, among other tools, a Web =
Callback system for satisfying customers and prospects. Thanks to the human=
 touch that it brings to customer service on digital journeys, Web Callback=
 fully subscribes to an omnichannel customer service strategy to improve cu=
stomer satisfaction and online conversions.
[CNED] Bringing together agility and resilience
to guarantee the best service levels
CNED is a key player for remote teaching in France. Committed to a professi=
onalization project for its customer service center, CNED decided to levera=
ge the Vocalcom Hermes contact center solution in 2019. This decision allow=
ed the organization to demonstrate agility and resilience to guarantee teac=
hing continuity during the COVID19 health crisis.
Chatbots: Recognizing Their Limits for Customer Service
Today=E2=80=99s customer expects 24/7 service and wants quick responses fro=
m brands. Chatbots can help brands enable self-service, better manage conta=
ct center resources by increasing agent availability, save customers time, =
and drive customer satisfaction when used correctly. The challenge lies in =
implementing chatbots efficiently and striking a balance with human support=
=E2=80=94an emotional connection that customers continue to seek.
Your e-mail address has been registered in our database in order to allow y=
ou to receive marketing communications regarding Vocalcom products and serv=
ices. If you don=E2=80=99t want to receive our communications anymore, you =
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4KsSp_59s5Qd0pw]]>.

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<li><strong>Blog&nbsp;</strong>- How to Reduce the Customer Effort Score an=
d Optimize Customer Satisfaction</li>=20
<li><strong>Blog&nbsp;</strong>- Web Callback: A Tool Serving CX<br></li>=
=20
<li><strong>Case study </strong>- [CNED] Bringing together agility and resi=
lience to guarantee the best service levels</li>=20
<li><strong>Blog&nbsp;</strong>- Chatbots: Recognizing Their Limits for Cus=
tomer Service<br></li>=20
</ul>=20
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<p>Every brand strives to earn customer loyalty. Gartner states that 96% of=
 customers with a high-effort service interaction become more disloyal, com=
pared to 9% who have a low-effort experience. For this reason, CES, or Cust=
omer Effort Score, is a vital KPI for improving customer experiences, incre=
asing loyalty, and reducing churn.</p>=20
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"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXx-KReiSFud7ZvhkBaPByeOtTVy=
ZteACidOL8655JJaedkJfKBh3Rn_xvQOF6ejT48WU=3D" target=3D"_blank"
><img width=3D"560" border=3D"0" style=3D"display: block; border:0; padding=
: 0; margin:0; width:560px" src=3D"https://www.vocalcom.com/wp-content/uplo=
ads/2021/03/Web-call-back.jpeg?nowebp"></a>=20
</div> </td>=20
</tr>=20
<tr>=20
<td style=3D"height:20px;font-size:20px;line-height:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TitleBloc6c65f9d6-acdf-4b5d-bbd3-523744cc47b4" class=3D"mktoModul=
e">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Title6c65f9d6-acdf-4b5d-bbd3-523744cc47b4" st=
yle=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:18p=
x;line-height:24px;font-weight:bold;color:#ed6a39;text-align:center">=20
<div>
 Web Callback: A Tool Serving CX=20
</div>=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TextBloca5c616ce-ebc0-4b24-8ac1-f7a6edf930ef" class=3D"mktoModule=
">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Texta5c616ce-ebc0-4b24-8ac1-f7a6edf930ef" sty=
le=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:14px=
;line-height:22px;">=20
<p>The customer experience (CX) is a major challenge today, and companies a=
re aware of this. More and more companies are using, among other tools, a W=
eb Callback system for satisfying customers and prospects. Thanks to the hu=
man touch that it brings to customer service on digital journeys, Web Callb=
ack fully subscribes to an omnichannel customer service strategy to improve=
 customer satisfaction and online conversions.</p>=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"BtnBlocd3d946c8-c6ab-49ce-8a5f-c6993ad4c512" class=3D"mktoModule"=
>=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td style=3D"text-align: center;">=20
<div>=20
=20
<a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXx-KReiSFud7ZvhkBaPByeOtTVy=
ZteACidOL8655JJaedkJfKBh3Rn_xvQOF6ejT48WU=3D" target=3D"_blank" style=3D"ba=
ckground-color:#ed6a39;border-radius:40px;color:#FFFFFF;display:inline-bloc=
k;font-family:'Open Sans', Arial, Helvetica, sans-serif;font-size:13px;font=
-weight:bold;line-height:40px;height:41px;text-align:center;text-decoration=
:none;width:250px;-webkit-text-size-adjust:none;"
>Read the article</a>=20
=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:10px;font-size:10px;line-height:10px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:20px;font-size:20px;line-height:20px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"CategoryBlocfd007450-1987-496a-a8fe-96be02bc0c95" class=3D"mktoMo=
dule">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-si=
ze:14px;line-height:20px;height:20px;font-weight:bold; color:#FFFFFF; backg=
round:#ed6a39; text-align:center">Case study</td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"ImageBloc234852e7-ad04-4222-89d3-ae3eb406d115" class=3D"mktoModul=
e">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#fbe1d7">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td>=20
<div class=3D"mktoImg" id=3D"HeaderImage234852e7-ad04-4222-89d3-ae3eb406d11=
5" mktolockimgsize=3D"true">=20
<a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXx2NzchmkYSk1vLemNw2wcdCF_k=
KaR6pI2pkjsbCHskzPIDggAQzMiBn2JAmi0nAOigY=3D" target=3D"_blank"
><img width=3D"560" border=3D"0" style=3D"display: block; border:0; padding=
: 0; margin:0; width:560px" src=3D"https://www.vocalcom.com/wp-content/uplo=
ads/2021/05/cned-case-study-2.jpg?nowebp"></a>=20
</div> </td>=20
</tr>=20
<tr>=20
<td style=3D"height:20px;font-size:20px;line-height:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TitleBloc101315fb-3462-4536-9854-7a7dd07d7e81" class=3D"mktoModul=
e">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#fbe1d7">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Title101315fb-3462-4536-9854-7a7dd07d7e81" st=
yle=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:18p=
x;line-height:24px;font-weight:bold;color:#ed6a39;text-align:center">=20
<div>
 [CNED] Bringing together agility and resilience=20
<br>to guarantee the best service levels=20
</div>=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TextBloc835f4af1-08bf-45ec-b4f9-2a9dc66d17db" class=3D"mktoModule=
">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#fbe1d7">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Text835f4af1-08bf-45ec-b4f9-2a9dc66d17db" sty=
le=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:14px=
;line-height:22px;">=20
<p>CNED is a key player for remote teaching in France. Committed to a profe=
ssionalization project for its customer service center, CNED decided to lev=
erage the Vocalcom Hermes contact center solution in 2019. This decision al=
lowed the organization to demonstrate agility and resilience to guarantee t=
eaching continuity during the COVID19 health crisis.</p>=20
</div> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"BtnBloc1dceb86c-4184-4b64-8eb6-bf8832593b85" class=3D"mktoModule"=
>=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#fbe1d7">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td style=3D"text-align: center;">=20
<div>=20
=20
<a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXx2NzchmkYSk1vLemNw2wcdCF_k=
KaR6pI2pkjsbCHskzPIDggAQzMiBn2JAmi0nAOigY=3D" target=3D"_blank" style=3D"ba=
ckground-color:#ed6a39;border-radius:40px;color:#FFFFFF;display:inline-bloc=
k;font-family:'Open Sans', Arial, Helvetica, sans-serif;font-size:13px;font=
-weight:bold;line-height:40px;height:41px;text-align:center;text-decoration=
:none;width:250px;-webkit-text-size-adjust:none;"
>Read the case study</a>=20
=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:10px;font-size:10px;line-height:10px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:20px;font-size:20px;line-height:20px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"CategoryBloc9a26b586-00b6-4635-b48e-01aaad10c271" class=3D"mktoMo=
dule">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-si=
ze:14px;line-height:20px;height:20px;font-weight:bold; color:#FFFFFF; backg=
round:#24b7c3; text-align:center">Blog</td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"ImageBloc1e8ec16c-6e8c-4d5d-b1e7-8332967bb024" class=3D"mktoModul=
e">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td>=20
<div class=3D"mktoImg" id=3D"HeaderImage1e8ec16c-6e8c-4d5d-b1e7-8332967bb02=
4" mktolockimgsize=3D"true">=20
<a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXxxUZlrNAWySfu69E1C5R9ztrZ_=
fg7w65oA44jb81-n-lZYHF6gDorY4lAB0IjFxqiXg=3D" target=3D"_blank"
><img width=3D"560" border=3D"0" style=3D"display: block; border:0; padding=
: 0; margin:0; width:560px" src=3D"https://www.vocalcom.com/wp-content/uplo=
ads/2021/07/Chatbots-scaled.jpeg?nowebp"></a>=20
</div> </td>=20
</tr>=20
<tr>=20
<td style=3D"height:20px;font-size:20px;line-height:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TitleBlocc29b3c53-2505-4e61-8d3c-94de5768ec8d" class=3D"mktoModul=
e">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Titlec29b3c53-2505-4e61-8d3c-94de5768ec8d" st=
yle=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:18p=
x;line-height:24px;font-weight:bold;color:#24b7c3;text-align:center">=20
<div>
 Chatbots: Recognizing Their Limits for Customer Service=20
</div>=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"TextBloc4b62de38-335a-4dc9-9e54-8548661367b0" class=3D"mktoModule=
">=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td>=20
<div class=3D"mktoText" id=3D"Text4b62de38-335a-4dc9-9e54-8548661367b0" sty=
le=3D"font-family:'Open Sans', Arial, Helvetica, sans-serif; font-size:14px=
;line-height:22px;">=20
<p>Today=E2=80=99s customer expects 24/7 service and wants quick responses =
from brands. Chatbots can help brands enable self-service, better manage co=
ntact center resources by increasing agent availability, save customers tim=
e, and drive customer satisfaction when used correctly. The challenge lies =
in implementing chatbots efficiently and striking a balance with human supp=
ort=E2=80=94an emotional connection that customers continue to seek.</p>=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:0px;font-size:0px;line-height:0px">&nbsp;=
</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
<tr id=3D"BtnBloc08570df8-3e6e-4cf5-8bd3-57896702b51b" class=3D"mktoModule"=
>=20
<td style=3D"background: #FFFFFF">=20
<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
=20
<tbody>=20
<tr>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
<td style=3D"background:#ffffff">=20
<table cellpadding=3D"0" cellspacing=3D"0" align=3D"center" style=3D"width:=
100%">=20
<tbody>=20
<tr>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
<td style=3D"text-align: center;">=20
<div>=20
=20
<a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXxxUZlrNAWySfu69E1C5R9ztrZ_=
fg7w65oA44jb81-n-lZYHF6gDorY4lAB0IjFxqiXg=3D" target=3D"_blank" style=3D"ba=
ckground-color:#24b7c3;border-radius:40px;color:#FFFFFF;display:inline-bloc=
k;font-family:'Open Sans', Arial, Helvetica, sans-serif;font-size:13px;font=
-weight:bold;line-height:40px;height:41px;text-align:center;text-decoration=
:none;width:250px;-webkit-text-size-adjust:none;"
>Read the article</a>=20
=20
</div> </td>=20
<td style=3D"width:0px;font-size:0px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:10px;font-size:10px;line-height:10px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
<td style=3D"width:20px;font-size:20px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td colspan=3D"3" style=3D"height:20px;font-size:20px;line-height:20px">&nb=
sp;</td>=20
</tr>=20
</tbody>=20
</table> </td>=20
</tr>
</table> </td>=20
</tr>=20
<tr>=20
<td style=3D"height: 5px;font-size: 5px;line-height:5px;border-bottom:1px s=
olid #ffffff;background:#FFFFFF"></td>=20
<td>=20
<table width=3D"560" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" s=
tyle=3D"background: #FFFFFF">=20
<tbody>
<tr>=20
<td style=3D"height: 5px;font-size: 5px;line-height:5px;border-bottom:1px s=
olid #e0e0e0">&nbsp;</td>=20
</tr>=20
</tbody>
</table> </td>=20
<td style=3D"height: 5px;font-size: 5px;line-height:5px;border-bottom:1px s=
olid #ffffff;background:#FFFFFF"></td>=20
</tr>=20
<tr>=20
<td></td>=20
<td>=20
<table width=3D"560" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" s=
tyle=3D"background:#ffffff;">=20
<tbody>
<tr>
<td colspan=3D"9" style=3D"height: 20px;font-size: 20px;line-height:20px">&=
nbsp;</td>
</tr>=20
<tr>=20
<td style=3D"width:20px;">&nbsp;</td>=20
<td style=3D"width:150px;text-align:center"><a href=3D
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2mzHC98ChDKKDGj0mwHGZTAyxJL5yB-AXFmBEOL14=3D"
><img src=3D"https://rcs.vocalcom.com/images/logos/logo-vocalcom-150x.png">=
</a></td>=20
<td style=3D"width:180px">&nbsp;</td>=20
<td style=3D"width:26px" align=3D"center"><a href=3D
"https://go.vocalcom.com/MzQzLVFPSi0wNzMAAAF_g2vXxwpD3cTZFifHSNO5OvO5WBCWcq=
T4jursgStNZvwpq3O5Mvzrs49ysVhuDFE8aXKDb_0=3D"
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<td style=3D"width:20px">&nbsp;</td>=20
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yZxwkC-6fkfTLLoDUrVRtExxXo6Aox7sXCf6L8h4w=3D"
><img src=3D"https://rcs.vocalcom.com/images/emails/icons/youtube-grey.png"=
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<td style=3D"width:20px;">&nbsp;</td>=20
</tr>=20
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<table width=3D"600" cellpadding=3D"0" cellspacing=3D"0" align=3D"center">=
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