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Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 16 Nov 2021 09:01:32 +0100
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Date: Tue, 16 Nov 2021 08:00:50 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <CyIleoaeQa-MqFWHzCH2hQ@geopod-ismtpd-1-2>
Subject: How can personalization be used as a tool for improving customer
 satisfaction?
Reply-To: a.martin@vocalcom.com
Feedback-ID: 6182d606f4208761cb4ea07b:EmailCampaign:vocalcom
Precedence: bulk
To: info@autozone.com.sa

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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
Dear Auto,
=C2=A0

80% of customers would leave a brand after a bad customer service experienc=
e. In 2021, they expect their experiences to be absolutely simple and eithe=
r equal to or better than what they have face to face. That=E2=80=99s why c=
ustomers want a personalized relationship.

=C2=A0

Personalizing customer interactions allows brands to respond quickly to cus=
tomer demands without negatively impacting other company departments, there=
fore reducing customer frustrations and negative experiences.

=C2=A0

This is why Vocalcom is looking at the importance of personalization for cu=
stomer satisfaction.
=C2=A0

In this e-book, you will discover:

* What are new customer expectations with regard to personalization?
* What are the benefits of personalization?
* How can you take personalization further with tools such as artificial in=
telligence?
* What are the challenges of personalization? How can you tackle them with =
the help of tools and a CRM?
Download the e-book  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRW=
ijCs0GOa1iiYEL0kixsliBEVpwt0bEu3LlOAfOR-2Bq1WTmpnqAZ7CWmPk0rDEiCBLyjZVc0xH4=
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HTkwronnmTCsk4QmAv8EniXE9UzUr3NsIiUKr96-2BaI9Zg-3D-3DIozz_xZzzR7eUdv-2BX6Qk=
rpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7Gi=
PJVYFkzboqkiOonwJmfbw0Y-2F3Dq4Rks8kAXfZDpUqS8hZXQcS73wQ2dS3CKjraEC3m2Y8TtWJ=
ihvZ8z9LYvnQM8oXaSRiPAxI-2B9ZLAUn4eWgCYeXjaMupf-2B9dF5e8AhfRUMGuVawCKLmRpwO=
ViT3c-2FfhChu4ZG6q8g8Ax0ueZ1bJxIVsPwd3idiVr-2F5ZQaJrODtLl67Zo-2Fab3TX0mbWNJ=
L-2BhFXYXms19T4KzVORljtuT93flHUqVWx4xIRTfXUV6TA8RltN4VmPVzggBrFyugDHOMsEozg=
FTdAZuDcmb8pcV-2FEO724h14YFYrklZoPGM9BdzekjC7-2FdEFf2-2FwysYLBpueEPsFQ7mei0=
m9Up7GSr8pIII
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA23R9l4ooSiJo5I9-2FpLIVjG0yj5CyWWS=
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VuzOXR6Jo8pIIwm6yZ1g3YqE-X_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
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Se d=C3=A9sinscrire

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nrichi, l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
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leads-bucket/plezi-production/documents/files/6182/d53e/f420/8761/e373/0711=
/original/Mailing_EN.jpg?1635964222" width=3D"600" alt=3D"[ebook] How can p=
ersonalization be used as a tool for improving customer satisfaction?" styl=
e=3D"border: 0;width: 100%;max-width: 600px;height: auto;" title=3D"[ebook]=
 How can personalization be used as a tool for improving customer satisfact=
ion?"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

<p style=3D"margin-bottom:0cm"><span style=3D"color:#000000;"><span style=
=3D"font-family:Open Sans;"><span style=3D"line-height:normal"><span lang=
=3D"EN-US">80% of customers would leave a brand after a bad customer servic=
e experience. In 2021, they expect their experiences to be absolutely simpl=
e and either equal to or better than what they have face to face. </span>Th=
at=E2=80=99s why customers want a personalized relationship.</span></span><=
/span></p>

<p style=3D"margin-bottom:0cm"><span style=3D"color:#000000;"><span style=
=3D"font-family:Open Sans;"><span style=3D"line-height:normal"><span lang=
=3D"EN-US">Personalizing customer interactions allows brands to respond qui=
ckly to customer demands without negatively impacting other company departm=
ents, therefore reducing customer frustrations and negative experiences.</s=
pan></span></span></span></p>

<p><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;"><s=
pan lang=3D"EN-US">This is why Vocalcom is looking at<strong> the importanc=
e of personalization for customer satisfaction.</strong></span></span></spa=
n><br>
=C2=A0</p>

<p><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;"><s=
pan lang=3D"EN-US">In this e-book, you will discover: </span></span></span>=
</p>

<ul>
	<li><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;">=
<span lang=3D"EN-US">What are new customer expectations with regard to pers=
onalization?</span></span></span></li>
	<li><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;">=
<span lang=3D"EN-US">What are the benefits of personalization?</span></span=
></span></li>
	<li><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;">=
<span lang=3D"EN-US">How can you take personalization further with tools su=
ch as artificial intelligence?</span></span></span></li>
	<li><span style=3D"color:#000000;"><span style=3D"font-family:Open Sans;">=
<span lang=3D"EN-US">What are the challenges of personalization? How can yo=
u tackle them with the help of tools and a CRM?</span></span></span></li>
</ul>
</div>
                              </td>
                            </tr>
                            </tbody>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  
                </td>
              </tr>
              </tbody>
            </table>
                                <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid transp=
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              <tbody>
              <tr>
                <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" =
align=3D"center">
                  <div class=3D"ossElement" osselementtype=3D"button" oss-e=
l-edit=3D"qrl4g">
                    <a href=3D"http://link.vocalco=
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Bq1WTmpnqAZ7CWmPk0rDEiCBLyjZVc0xH4i5rvm-2FRyUn3F6XSjsEKBcP-2BmVahNdcr7RQg8J=
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R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Dq4Rks8kAXfZDp=
UqS8hZXQcS73wQ2dS3CKjraEC3m2Y8TtWJihvZ8z9LYvnQM8oXaSRiPAxI-2B9ZLAUn4eWgCYeX=
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YXo2veNC9vZr6gvM1IYkpEdj8ayqnC8fjzqCkQTfP-2BC1DuhPDYWbUFa4ocstVBaeZaDRthebB=
gIJS0NoHA-2FIXwNkQaw29xJMjbwvdC-2FmjHwJlhZt7-2FjboRQHLDlfvPn8QPt-2FJVaVcUyQ=
3Hzvj2SUqFXA0X16i84MC3v4Wt5-2BLXBvJY4h6f9-2BQvAt5" target=3D"_blank" style=
=3D"cursor:pointer;text-decoration:none;color:#ffffff;font-family:Helvetica=
,Arial,sans-serif;font-weight: normal;font-size:14px;">                    =
  <button style=3D"height: 26px; cursor:pointer;width:100%;max-width:552px;=
color:#ffffff;background-color:#ee783b;border:none;-webkit-border-radius: 5=
px; -moz-border-radius: 5px; border-radius: 5px;font-weight: normal;font-si=
ze:14px;-webkit-text-size-adjust:none;mso-hide:all;cursor:pointer;">Downloa=
d the e-book</button>                    </a>                  
</div>
                </td>
              </tr>
              </tbody>
            </table>
                 =20
                 =20
         =20
       =20
            <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;min-w=
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cing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">            =
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                    <td align=3D"center" style=3D"padding-left:9px;padding-=
right:9px;">                                    <table border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; backg=
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               <td align=3D"center" valign=3D"top" style=3D"padding-top:9px=
; padding-right:9px; padding-left:9px;">                                   =
         <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0">                                              <tbody>               =
                                 <tr>                                      =
            <td align=3D"center" valign=3D"top">                           =
                                    =
                                                  =
                                                     <div class=3D"col-copy=
 ossElement" osselementtype=3D"text" oss-el-edit=3D"6iuiz4" style=3D"positi=
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<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA23R9l4ooSiJo5I9-2FpLIVjG0yj5CyWWS3hRP2n4Dd59F3jAzYgVD-2Bz5tu2dU1svQt=
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R9Xd4hHlEJlVJDRswj-2FVOVEo">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
5iAWo4BLBOkVduC-2FE5kec6VrSu63C6QD4kgW2Mn8cl2gC7YmBu-2FOSKDsNHi4Ud56aIgLFTA=
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ight=3D"30" src=3D"https://s3.eu-central-1.amazonaws.com/plezi-bucket/stati=
c/templates/emails/linkedin-color.png" style=3D"height:30px; width:30px" wi=
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/plezi-bucket/static/templates/emails/facebook-color.png" style=3D"height:3=
0px; width:30px" width=3D"30"></a></p>
</div>                                                                             =
                                                                                       </td>            =
                                    </tr>                                  =
            </tbody>                                            </table>   =
                                       </td>                               =
         </tr>                                      </tbody>               =
                     </table>                                  </td>       =
                         </tr>                              </tbody>       =
                     </table>                          </td>               =
         </tr>                      </tbody>                    </table>
          <table class=3D"ossBlockGroup ui-droppable" width=3D"100%" cellpa=
dding=3D"0" cellspacing=3D"0" dest=3D"">
              <tbody>
              <tr>
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                  <table class=3D"ossBlock" width=3D"100%">
                    <tbody>
                    <tr>
                      <td>
                        <div class=3D"ossElement" osselementtype=3D"text" s=
tyle=3D"padding: 8px 0px; text-align: center; font-family: arial, helvetica=
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<p><a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
5W3t-2ByPuw6Yx-2FrMZk4iugwKeolfRLUkugK7ZGQRggpBUcNcMLI2BxHkvlXz6N1sP1ocwJc4=
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wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Dq4Rks8kAXfZDpUqS8hZXQcS73wQ2dS3CKjraE=
C3m2Y8TtWJihvZ8z9LYvnQM8oXaSRiPAxI-2B9ZLAUn4eWgCYeXjaMupf-2B9dF5e8AhfRUMGuW=
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D2yS-2BHiWPHD3OEb" style=3D"color:#bbb; text-decoration: none">Se d=C3=A9si=
nscrire </a></p>
</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
          </td>
        </tr>
        </tbody>
      </table>
    </td>
  </tr>
  </tbody>
</table>

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MR SKB