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✏️ Editing: 1702413993.M932239P3311477.depro4.fcomet.com,S=90902,W=92575:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 16 Nov 2021 10:17:31 +0100
From: Khurram Dhedhi <khurram.dhedhi@balubaid.com.sa>
To: "a.martin@vocalcom.com" <a.martin@vocalcom.com>, "info@autozone.com.sa"
	<info@autozone.com.sa>
Subject: RE: How can personalization be used as a tool for improving customer
 satisfaction?
Thread-Topic: How can personalization be used as a tool for improving customer
 satisfaction?
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Importance: high
Date: Tue, 16 Nov 2021 09:16:48 +0000
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How are you martin can we arrange a time to schedule meeting for the new ve=
rsion of VOCALCOM.. as we are using the old version of Vocalcom need to upg=
rade to the new version before it gets obsolete...

[cid:image001.png@01D7DAE3.CF1B6770]<https://www.balubaid.com/>
Khurram Dhedhi
CRM Analyst & Digital Marketing Specialist
M: +966 56 584 5759 | T: +966 12 640 4444 Ext: 167
E: khurram.dhedhi@balubaid.com.sa<mailto:khurram.dhedhi@balubaid.com.sa>
A: P. O. Box 213, Jeddah 21411 Saudi Arabia
[cid:image002.png@01D7DAE3.CF1B6770]<https://www.instagram.com/balubaidgrou=
p/>
[cid:image003.png@01D7DAE3.CF1B6770]<https://www.facebook.com/BalubaidGroup=
>
[cid:image004.png@01D7DAE3.CF1B6770]<https://twitter.com/Balubaid_Group>
[cid:image005.png@01D7DAE3.CF1B6770]<https://www.linkedin.com/company/omar-=
a-balubaid-co.-ltd/>

Disclaimer
The content of this email is confidential and intended for the recipient sp=
ecified in message only. It is strictly forbidden to share any part of this=
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you received this message by mistake, please reply to this message and foll=
ow with its deletion, so that we can ensure such a mistake does not occur i=
n the future

From: Alexander from Vocalcom <a.martin@vocalcom.com>
Sent: Tuesday, November 16, 2021 11:01 AM
To: info@autozone.com.sa
Subject: How can personalization be used as a tool for improving customer s=
atisfaction?

CAUTION: This email originated from outside of the organization. Do not cli=
ck links or open attachments unless you recognize the sender and know the c=
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Ouvrir dans mon navigateur<https://eur03.safelinks.protection.outlook.com/?=
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[https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/=
6182/d402/f420/8761/ecd2/9b35/original/Couverte_FB_FR.jpg?1635963905]

[Logo Vocalcom]<https://eur03.safelinks.protection.outlook.com/?url=3Dhttp%=
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Omnichannel
Contact Center Solutions

[[ebook] How can personalization be used as a tool for improving customer s=
atisfaction?]<https://eur03.safelinks.protection.outlook.com/?url=3Dhttp%3A=
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Dear Auto,

80% of customers would leave a brand after a bad customer service experienc=
e. In 2021, they expect their experiences to be absolutely simple and eithe=
r equal to or better than what they have face to face. That's why customers=
 want a personalized relationship.

Personalizing customer interactions allows brands to respond quickly to cus=
tomer demands without negatively impacting other company departments, there=
fore reducing customer frustrations and negative experiences.

This is why Vocalcom is looking at the importance of personalization for cu=
stomer satisfaction.

In this e-book, you will discover:

*   What are new customer expectations with regard to personalization?
  *   What are the benefits of personalization?
  *   How can you take personalization further with tools such as artificia=
l intelligence?
  *   What are the challenges of personalization? How can you tackle them w=
ith the help of tools and a CRM?

[Download the e-book]

vocalcom.com<https://eur03.safelinks.protection.outlook.com/?url=3Dhttp%3A%=
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[LinkedIn]<https://eur03.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F=
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<p class=3D"MsoNormal">How are you martin can we arrange a time to schedule=
 meeting for the new version of VOCALCOM.. as we are using the old version =
of Vocalcom need to upgrade to the new version before it gets obsolete&#823=
0;<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class=3D"MsoNormal" align=3D"center" style=3D"text-align:center;line-hei=
ght:105%"><a name=3D"_Hlk62983255"></a><a href=3D"https://www.balubaid.com/=
" title=3D"&quot;Original URL:=0A=
https://luxurycartsgroup.com/=0A=
=0A=
Click to follow link.&quot; "><span style=3D"mso-bookmark:_Hlk62983255"><sp=
an style=3D"color:purple;text-decoration:none"><img border=3D"0" width=3D"1=
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<td width=3D"392" style=3D"width:293.65pt;padding:0in 0in 3.75pt 7.5pt;heig=
ht:12.9pt">
<p class=3D"MsoNormal" style=3D"line-height:105%"><span style=3D"mso-bookma=
rk:_Hlk62983255"><b><span style=3D"font-family:&quot;Arial&quot;,sans-serif=
;color:#004275">Khurram Dhedhi</span></b></span><span style=3D"mso-bookmark=
:_Hlk62983255"><span style=3D"font-size:10.0pt;line-height:105%;font-family=
:&quot;Arial&quot;,sans-serif;color:#2C4C9B"><br>
</span></span><span style=3D"mso-bookmark:_Hlk62983255"><b><span style=3D"f=
ont-size:10.0pt;line-height:105%;font-family:&quot;Arial&quot;,sans-serif;c=
olor:#BA8645">CRM Analyst &amp; Digital Marketing Specialist</span></b></sp=
an><span style=3D"mso-bookmark:_Hlk62983255"><o:p></o:p></span></p>
</td>
<span style=3D"mso-bookmark:_Hlk62983255"></span>
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<tr style=3D"height:40.0pt">
<td width=3D"392" style=3D"width:293.65pt;padding:3.75pt 0in 3.75pt 7.5pt;h=
eight:40.0pt">
<p class=3D"MsoNormal" style=3D"line-height:12.75pt"><span style=3D"mso-boo=
kmark:_Hlk62983255"><b><span style=3D"font-size:9.0pt;font-family:&quot;Ari=
al&quot;,sans-serif;color:#BA8645">M</span></b></span><span style=3D"mso-bo=
okmark:_Hlk62983255"><b><span style=3D"font-size:10.0pt;font-family:&quot;A=
rial&quot;,sans-serif;color:#BA8645">:</span></b></span><span style=3D"mso-=
bookmark:_Hlk62983255"><span style=3D"font-size:10.0pt;font-family:&quot;Ar=
ial&quot;,sans-serif;color:#2C4C9B">&nbsp;</span></span><span style=3D"mso-=
bookmark:_Hlk62983255"><span style=3D"font-size:10.0pt;font-family:&quot;Ar=
ial&quot;,sans-serif;color:black">+966
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n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#F05A22">&nbsp;</=
span></b></span><span style=3D"mso-bookmark:_Hlk62983255"><span style=3D"fo=
nt-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#2C4C9B">|&nb=
sp;</span></span><span style=3D"mso-bookmark:_Hlk62983255"><b><span style=
=3D"font-size:10.0pt;color:#BA8645">T</span></b></span><span style=3D"mso-b=
ookmark:_Hlk62983255"><b><span style=3D"font-size:10.0pt;font-family:&quot;=
Arial&quot;,sans-serif;color:#BA8645">:</span></b></span><span style=3D"mso=
-bookmark:_Hlk62983255"><span style=3D"font-size:10.0pt;font-family:&quot;A=
rial&quot;,sans-serif;color:#2C4C9B">&nbsp;</span></span><span style=3D"mso=
-bookmark:_Hlk62983255"><span style=3D"font-size:10.0pt;font-family:&quot;A=
rial&quot;,sans-serif;color:black">+966
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tyle=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#F0=
5A22">&nbsp;</span></span><span style=3D"mso-bookmark:_Hlk62983255"><span s=
tyle=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:bla=
ck">Ext:
 167<br>
</span></span><span style=3D"mso-bookmark:_Hlk62983255"><b><span style=3D"f=
ont-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#BA8645">E:</=
span></b></span><span style=3D"mso-bookmark:_Hlk62983255"><span style=3D"fo=
nt-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#2C4C9B">&nbs=
p;</span></span><span style=3D"mso-bookmark:_Hlk62983255"></span><a href=3D=
"mailto:khurram.dhedhi@balubaid.com.sa"><span style=3D"mso-bookmark:_Hlk629=
83255"><span style=3D"color:windowtext;text-decoration:none">khurram.dhedhi=
@balubaid.com.sa</span></span></a><span style=3D"mso-bookmark:_Hlk62983255"=
><span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;c=
olor:black">&nbsp;<br>
</span></span><span style=3D"mso-bookmark:_Hlk62983255"><b><span style=3D"f=
ont-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#BA8645">A:</=
span></b></span><span style=3D"mso-bookmark:_Hlk62983255"><span style=3D"fo=
nt-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#2C4C9B">&nbs=
p;</span></span><span style=3D"mso-bookmark:_Hlk62983255"><span style=3D"fo=
nt-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:black">P.
 O. Box 213, Jeddah 21411 Saudi Arabia</span></span><span style=3D"mso-book=
mark:_Hlk62983255"><o:p></o:p></span></p>
</td>
<span style=3D"mso-bookmark:_Hlk62983255"></span>
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<p class=3D"MsoNormal" align=3D"center" style=3D"margin:.75pt;text-align:ce=
nter;mso-line-height-alt:9.75pt">
<span style=3D"mso-bookmark:_Hlk62983255"></span><a href=3D"https://www.ins=
tagram.com/balubaidgroup/"><span style=3D"mso-bookmark:_Hlk62983255"><span =
style=3D"font-size:13.5pt;font-family:&quot;Arial&quot;,sans-serif;text-dec=
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<p class=3D"MsoNormal" align=3D"center" style=3D"margin:.75pt;text-align:ce=
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<span style=3D"mso-bookmark:_Hlk62983255"></span><a href=3D"https://www.fac=
ebook.com/BalubaidGroup"><span style=3D"mso-bookmark:_Hlk62983255"><span st=
yle=3D"font-size:13.5pt;font-family:&quot;Arial&quot;,sans-serif;text-decor=
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<p class=3D"MsoNormal" align=3D"center" style=3D"margin:.75pt;text-align:ce=
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<span style=3D"mso-bookmark:_Hlk62983255"></span><a href=3D"https://twitter=
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6770"></span></span><span style=3D"mso-bookmark:_Hlk62983255"></span></a><s=
pan style=3D"mso-bookmark:_Hlk62983255"><span style=3D"font-size:13.5pt;fon=
t-family:&quot;Arial&quot;,sans-serif;color:blue"><o:p></o:p></span></span>=
</p>
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<span style=3D"mso-bookmark:_Hlk62983255"></span>
<td width=3D"42" style=3D"width:31.4pt;border:none;padding:0in 5.4pt 0in 5.=
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<p class=3D"MsoNormal" align=3D"center" style=3D"margin:.75pt;text-align:ce=
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<span style=3D"mso-bookmark:_Hlk62983255"></span><a href=3D"https://www.lin=
kedin.com/company/omar-a-balubaid-co.-ltd/"><span style=3D"mso-bookmark:_Hl=
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=3D"font-size:13.5pt;font-family:&quot;Arial&quot;,sans-serif;color:blue"><=
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<span style=3D"mso-bookmark:_Hlk62983255"></span>
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<span style=3D"mso-bookmark:_Hlk62983255"></span>
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b><br>
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<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b>From:</b> Alexander from Vocalcom &lt;a.martin@vo=
calcom.com&gt;
<br>
<b>Sent:</b> Tuesday, November 16, 2021 11:01 AM<br>
<b>To:</b> info@autozone.com.sa<br>
<b>Subject:</b> How can personalization be used as a tool for improving cus=
tomer satisfaction?<o:p></o:p></p>
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nt-size:10.0pt;color:black"> This email originated from outside of the orga=
nization. Do not click links or open attachments
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<p align=3D"center" style=3D"text-align:center"><span style=3D"font-size:7.=
5pt;font-family:&quot;Arial&quot;,sans-serif"><a href=3D"https://eur03.safe=
links.protection.outlook.com/?url=3Dhttp%3A%2F%2Flink.vocalcom.com%2Fls%2Fc=
lick%3Fupn%3DCze7XOK6qbsRWijCs0GOa3Zr3cutOOWAl3SfoJKysWG14LQg9cO2qDy6CQxQTL=
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169d2f96db1%7C1%7C0%7C637726468404474593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC=
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rder=3D"0" width=3D"600" style=3D"width:6.25in" id=3D"_x0000_i1032" src=3D"=
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182/d402/f420/8761/ecd2/9b35/original/Couverte_FB_FR.jpg?1635963905"><o:p><=
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<p class=3D"MsoNormal"><a href=3D"https://eur03.safelinks.protection.outloo=
k.com/?url=3Dhttp%3A%2F%2Flink.vocalcom.com%2Fls%2Fclick%3Fupn%3DCze7XOK6qb=
sRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA23R9l4ooSiJo5I9-2FpLIV=
jG0yj5CyWWS3hRP2n4Dd59F3jAzYgVD-2Bz5tu2dU1svQty4c0dUsx-2FI1YbXm1q4C3bkvITkq=
DWXsZwE0uRQzWZhbJ3we8zLOQUy3p7bStST7jB4riGx8t30aOo0-2FqQA7372iGDvs5-2BeVuVw=
z3PtqAss7j5NoXxh6aK8opxyv1uouzlSzRb_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhL=
X9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0=
Y-2F3Dq4Rks8kAXfZDpUqS8hZXQcS73wQ2dS3CKjraEC3m2Y8TtWJihvZ8z9LYvnQM8oXaSRiPA=
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saEgGbgCQBH2YjBfCVczWO0eg5p0-2FirMDmyj20OU-2Bz-2FPTh9KV1l7nxrAv0RRQhii2vYT5=
-2FFPE0c8fIXUF-2Bw1cwbbuwzNBcbiCSNajPrS-2F2QO9em83mDoZzT4pixSjLJg8nMH67dXtz=
N7IAhiu49VUa-2B-2BJ7fIGbkWXWFmKoOwRfP9p-2B0DsXMalxYvr87VHF7hra88MJOb8s&amp;=
data=3D04%7C01%7Ckhurram.dhedhi%40balubaid.com.sa%7C80675adc59314a1588e208d=
9a8d81ae4%7Cb26b4051a7ca48168fef6169d2f96db1%7C1%7C0%7C637726468404474593%7=
CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwi=
LCJXVCI6Mn0%3D%7C3000&amp;sdata=3D3g6CF1Mf8jkd%2FSfErF6eCGgCNAtbauxgLFkCl61=
6Q3M%3D&amp;reserved=3D0"><span style=3D"text-decoration:none"><img border=
=3D"0" width=3D"188" height=3D"30" style=3D"width:1.9583in;height:.3083in" =
id=3D"_x0000_i1031" src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-p=
roduction/documents/files/615e/c8d9/5406/7a21/1b1e/2800/original/logo-Vocal=
com.png?1633601753" alt=3D"Logo Vocalcom"></span></a><o:p></o:p></p>
</td>
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</tbody>
</table>
</div>
</td>
<td width=3D"288" valign=3D"top" style=3D"width:3.0in;padding:0in 0in 0in 0=
in">
<div>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:7.5pt 9.0pt 7.5pt 9.0pt">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:0in 0in 0in 0in">
<div>
<p class=3D"MsoNormal" align=3D"right" style=3D"text-align:right;line-heigh=
t:15.0pt"><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,san=
s-serif;color:#24B7C3">Omnichannel<br>
Contact Center Solutions</span><span style=3D"font-size:10.5pt;font-family:=
&quot;Arial&quot;,sans-serif;color:#555555"><o:p></o:p></span></p>
</div>
</td>
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</tbody>
</table>
</td>
</tr>
</tbody>
</table>
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</div>
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</table>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" style=3D"max-width:6.25in;background:white;border-collapse:collapse;=
border:transparent">
<tbody>
<tr>
<td width=3D"600" style=3D"width:6.25in;padding:0in 0in 0in 0in">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"600" style=3D"width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"600" valign=3D"top" style=3D"width:6.25in;padding:0in 0in 0in =
0in">
<div>
<p class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><a href=
=3D"https://eur03.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2Flink=
.vocalcom.com%2Fls%2Fclick%3Fupn%3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt=
0bEu3LlOAfOR-2Bq1WTmpnqAZ7CWmPk0rDEiCBLyjZVc0xH4i5rvm-2FRyUn3F6XSjsEKBcP-2B=
mVahNdcr7RQg8JOHRINYwK7OQaOm24SJ3vidi49XwldAzNZzho8X153PDhi-2Bq3z23CYZMq-2F=
rvxUo3rGBBzyvKM0xgU2s-2BBZeLjn-2FNytEgiCmLetfPR3RZwQqtmeb71TqWlh-2FPcvWMXZs=
TyFGet-2FnN6Fv3dDBxYjkDzUFJSH014YQBlGQq4b9tCNspUlRNunlLlFt56555C7CBUmohvDf-=
2BJ7lKc6be-2FaRGG82I8Itw-3D-3DQrfp_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX=
9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y=
-2F3Dq4Rks8kAXfZDpUqS8hZXQcS73wQ2dS3CKjraEC3m2Y8TtWJihvZ8z9LYvnQM8oXaSRiPAx=
I-2B9ZLAUn4eWgCYeXjaMupf-2B9dF5e8AhfRUMGuX0jsaYml9CPWpwe0DA0I2bqO0uYatYZyJ9=
PDOe8BJo7pwuhtgLVEHnP5QsMrGjG1Y-2FDaAffQAZJU2eD9eRPmnstzPRJPEwgyXSaPLx3n7K4=
UPlb3PsZtEXjk1ZL8tRuyigFJ4gflYmMcCCibzp5bUyoIKhJ7kXMsfGjLoeaV0etcpUx4jGzwYa=
Rtf-2BgtI2TiNFW47baMdKQ1yfQj-2FxfMOBLmmflCuDmHTfP7xb4Zhd-2F&amp;data=3D04%7=
C01%7Ckhurram.dhedhi%40balubaid.com.sa%7C80675adc59314a1588e208d9a8d81ae4%7=
Cb26b4051a7ca48168fef6169d2f96db1%7C1%7C0%7C637726468404484557%7CUnknown%7C=
TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=
%3D%7C3000&amp;sdata=3D4g1PzJm9lO%2B07cUXeFBEwZVCZ3nLEHG63k6kqwmZhi8%3D&amp=
;reserved=3D0"><span style=3D"text-decoration:none"><img border=3D"0" width=
=3D"600" height=3D"308" style=3D"width:6.25in;height:3.2083in" id=3D"_x0000=
_i1030" src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/do=
cuments/files/6182/d53e/f420/8761/e373/0711/original/Mailing_EN.jpg?1635964=
222" alt=3D"[ebook] How can personalization be used as a tool for improving=
 customer satisfaction?"></span></a><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" style=3D"max-width:6.25in;background:white;border-collapse:collapse"=
>
<tbody>
<tr>
<td valign=3D"top" style=3D"padding:0in 9.0pt 0in 9.0pt">
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"576" style=3D"width:6.0in;border-collapse:collapse">
<tbody>
<tr>
<td width=3D"576" valign=3D"top" style=3D"width:6.0in;padding:0in 0in 0in 0=
in">
<div>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:7.5pt 9.0pt 7.5pt 9.0pt">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"100%" style=3D"width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:0in 0in 0in 0in">
<div>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Open Sans&quot;,sans-serif;color:black">Dear Auto,<br>
&nbsp;</span><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,=
sans-serif;color:#555555"><o:p></o:p></span></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Open Sans&quot;,sans-serif;color:black">80% of customers would leave=
 a brand after a bad customer service experience. In 2021, they expect thei=
r experiences to be absolutely simple and either
 equal to or better than what they have face to face. That&#8217;s why cust=
omers want a personalized relationship.</span><span style=3D"font-size:10.5=
pt;font-family:&quot;Arial&quot;,sans-serif;color:#555555"><o:p></o:p></spa=
n></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Arial&quot;,sans-serif;color:#555555">&nbsp;<o:p></o:p></span></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Open Sans&quot;,sans-serif;color:black">Personalizing customer inter=
actions allows brands to respond quickly to customer demands without negati=
vely impacting other company departments, therefore
 reducing customer frustrations and negative experiences.</span><span style=
=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#555555=
"><o:p></o:p></span></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Arial&quot;,sans-serif;color:#555555">&nbsp;<o:p></o:p></span></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Open Sans&quot;,sans-serif;color:black">This is why Vocalcom is look=
ing at<strong><span style=3D"font-family:&quot;Open Sans&quot;,sans-serif">=
 the importance of personalization for customer satisfaction.</span></stron=
g></span><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans=
-serif;color:#555555"><br>
&nbsp;<o:p></o:p></span></p>
<p style=3D"line-height:15.0pt"><span style=3D"font-size:10.5pt;font-family=
:&quot;Open Sans&quot;,sans-serif;color:black">In this e-book, you will dis=
cover:
</span><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-s=
erif;color:#555555"><o:p></o:p></span></p>
<ul type=3D"disc">
<li class=3D"MsoNormal" style=3D"color:#555555;mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto;line-height:15.0pt;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-seri=
f;color:black">What are new customer expectations with regard to personaliz=
ation?</span><span style=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,=
sans-serif"><o:p></o:p></span></li><li class=3D"MsoNormal" style=3D"color:#=
555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:15.0p=
t;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-seri=
f;color:black">What are the benefits of personalization?</span><span style=
=3D"font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif"><o:p></o:p><=
/span></li><li class=3D"MsoNormal" style=3D"color:#555555;mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l0 level1 lfo=
1">
<span style=3D"font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-seri=
f;color:black">How can you take personalization further with tools such as =
artificial intelligence?</span><span style=3D"font-size:10.5pt;font-family:=
&quot;Arial&quot;,sans-serif"><o:p></o:p></span></li><li class=3D"MsoNormal=
" style=3D"color:#555555;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto=
;line-height:15.0pt;mso-list:l0 level1 lfo1">
<span style=3D"font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-seri=
f;color:black">What are the challenges of personalization? How can you tack=
le them with the help of tools and a CRM?</span><span style=3D"font-size:10=
.5pt;font-family:&quot;Arial&quot;,sans-serif"><o:p></o:p></span></li></ul>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class=3D"MsoNormal"><span style=3D"display:none"><o:p>&nbsp;</o:p></span=
></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" style=3D"max-width:6.25in;background:white;border-collapse:collapse;=
border:transparent">
<tbody>
<tr>
<td width=3D"576" style=3D"width:6.0in;padding:7.5pt 9.0pt 7.5pt 9.0pt">
<div>
<p class=3D"MsoNormal" align=3D"center" style=3D"text-align:center;line-hei=
ght:0%"><span style=3D"font-size:1.0pt"><o:p>&nbsp;</o:p></span></p>
<div align=3D"center">
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" style=3D"border-collapse:collapse">
<tbody>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"MsoNormal"><img border=3D"0" width=3D"443" height=3D"34" style=
=3D"width:4.6166in;height:.35in" id=3D"_x0000_i1029" src=3D"cid:image007.pn=
g@01D7DAE3.CF3C35E0" alt=3D"Download the e-book "><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
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