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From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - Personalization and digitalization of the customer
 experience
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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to=A0Vocalcom News, a newsletter that showcases our main success st=
ories, blog articles, and highlights. This month, the personalization and d=
igitalization of the customer experience are=A0the focus of our topics.

=A0

This need for a more personalized=A0experience has a strong impact on compa=
nies, as=A069% of customers believe that personalized customer service infl=
uences their loyalty to a brand.
-------------------------------
In this e-book, discover how to use data to personalize your customer servi=
ce and how to develop personalization to improve customer satisfaction:

* Why should you personalize customer service?
* What are new customer expectations with regard to personalization?
* What are the benefits of personalization?
* How can you take personalization further with tools such as artificial in=
telligence?
* What are the challenges of personalization? How can you tackle them with =
the help of tools and a CRM?
Download our ebook (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWij=
Cs0GOa1iiYEL0kixsliBEVpwt0bEu3LlOAfOR-2Bq1WTmpnqAZ7CWmPk0rDEiCBLyjZVc0xH4i5=
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=A0

Customer Experience: How can you adapt to customer and agent needs all year=
 long?

Consumers no longer interact the same way with brands and now expect greate=
r interaction, more reactivity, and a more omnichannel approach.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHn6-2B3ccZyN1SYTlk5kOrBYvgUm-2BiCguz4vI0CKbQEzYf9ZPZmVEsg=
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CGqoicMxeJuuA06CUMgyxdypeaYRgj9tHIcqfil2nJQgCJ40n82OC7TkbOTKe

8 Essential Reasons to Use Live Chat for Your Business
Customers nowadays look for efficient, real-time support from businesses.=
=A0For many brands, the answer to these customer needs is live chat.=A0
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHrGfaJNpw27k2PmLWAj7i4saObWFX0PB17t1TndAllf-2F7Zl8iaEF3vu=
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Wht1eyS3PvyPhbGW0x5nxVwgNftQbab1e9zPuPeGG2lpLKvgZ9IUxeL7QW0l87TgAEdhuaQ-2Fo=
3BxsbEGpfF

Vocalcom cements its growth strategy with the appointment of a new Chief Re=
venue Officer

Vocalcom has named Ombeline Bernard Manusset Allant as CRO.=A0Through this =
appointment, Vocalcom reaffirms its historical positioning as an innovative=
 customer relationship leader.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmnEl8Cd-2FnS6ZgZcZsKFpqPICwDFbQ5KuaXu=
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E4clzexZL
-------------------------------
Our Customer Testimonials

BABILOU

Active in 12 European countries, Babilou is the European leader of business=
 daycare centers. With an approach based on closeness and personalization, =
Babilou chose the Vocalcom Salesforce Edition contact center solution to eq=
uip its customer service department.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bF6Ube9bSxZZhLHr6aaS7qL17zi-2BE82dwyXkuq6O2paAzZ4vvsS7uGST=
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FcifXLpIf8TShvx6X

LE FIGARO

A vital player of the French media, Le Figaro is gradually evolving its str=
ategy for subscriber customer service, in the context of massive media digi=
talization. To achieve this, the company forged a partnership with Clientel=
a, who use the Vocalcom Hermes solution.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bF6Ube9bSxZZhLHr6aaS7qL9z-2BPrYW9OB6IXCZ2BV1-2FHEBlVv7OyAh=
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tLCTWU2EdGIjoZub2zDwX5j80CtZaxi
-------------------------------
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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Fk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR=
60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmWrcnosVKiAdn8is-2FSzFlNgYNuslhPKgSGjr4Y9Au7=
twC8-2FrpM0u8bIIfQX8JqjJa4E8jJ11r-2FT3SMxzHY-2Fwp9Qm6K-2Bs9L3Cb2w9fOibSjCkj=
6vCUe-2B9q07JDP4BDB8u0decKonz7mYYT1vk1qLGmW9PGUkjdvydHoT7Y2DiAfA6KD55WuTtiz=
SdRvBeh1QcDFR320oQvYarKIExRttF0pWhY4hQvYPLb1zYtMC2ucvU" style=3D"color:#aaa=
;text-decoration:none">Ouvrir dans mon navigateur</a></p>
</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
            
            
            
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fffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" wi=
dth=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px sol=
id transparent; line-height: 0; background-color: rgb(255, 255, 255);" dest=
=3D"">                      <tbody>                        <tr>            =
              <td align=3D"center" valign=3D"top" style=3D"font-size:0;padd=
ing:0 12px;">                                                              <div style=
=3D"display:inline-block; max-width:50%; min-width:288px; vertical-align:to=
p;">                                    <table cellspacing=3D"0" cellpaddin=
g=3D"0" border=3D"0" width=3D"100%">                                      <=
tbody>                                        <tr>                         =
                 <td style=3D"padding:10px 12px;">                         =
                   <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
width=3D"100%">                                              <tbody>       =
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                    <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"left" oss-el-edit=3D"nl77bi" style=3D"text-align:left">                =
                                    <a href=3D"http://link.vocalcom.com/ls/=
click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA=
2Z4rjEkus33wqE6KhwlfhjIOAsT-2BhjPsUr93WloD-2FZZcHUnCaZRacAE4QqGa4-2BHuLOyjE=
mKOUREXB1GTDHDl3FQBXxtmXttXNElYQLQIEESAAq5v-2FEdF4WkhLFKa9LahBuNO-2FtkGnnzg=
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3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJm=
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tyle=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucke=
t/plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2800/original/l=
ogo-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalcom" style=3D"b=
order: 0px; width: 100%; max-width: 188px; height: auto;" title=3D"Logo Voc=
alcom"></a>                                                  </td>         =
                                       </tr>                               =
               </tbody>                                            </table>=
                                          </td>                            =
            </tr>                                      </tbody>            =
                        </table>                                  </div>   =
                                                 =
                <div style=3D"display:inline-block; max-width:50%; min-widt=
h:288px; vertical-align:top;">                                    <table ce=
llspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">             =
                         <tbody>                                        <tr=
>                                          <td style=3D"padding:10px 12px;"=
>                                            <table cellspacing=3D"0" cellp=
adding=3D"0" border=3D"0" width=3D"100%">                                  =
            <tbody>                                                <tr>    =
                                              <td>                         =
                           <div class=3D"ossElement _inline" osselementtype=
=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, =
85, 85); font-size: 14px; line-height: 20px; position: relative;" oss-el-ed=
it=3D"3aw3g" spellcheck=3D"true" role=3D"textbox" aria-label=3D"=C9diteur d=
e texte enrichi, l8855e" title=3D"=C9diteur de texte enrichi, l8855e" aria-=
describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
                                     </td>                                 =
       </tr>                                      </tbody>                 =
                   </table>                                  </div>        =
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                 </tr>                      </tbody>                    </t=
able>
                  <table class=3D"ossBlockGroup" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-co=
lor: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"tq=
dv6m"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
  </tr>
</tbody>
</table>

=
                        <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"=
100%" style=3D"max-width: 600px; padding-top: 0px; background-size: cover;"=
 dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 width=3D"100%">
                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody>
                            <tr>
                              <td>
                                <div class=3D"ossElement" osselementtype=3D=
"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85,=
 85); font-size: 14px; line-height: 20px; position: relative;" oss-el-edit=
=3D"nwwhsc">
<p>Welcome to=A0<strong>Vocalcom News</strong>, a newsletter that showcases=
 our main success stories, blog articles, and highlights. This month, the p=
ersonalization and digitalization of the customer experience are=A0the focu=
s of our topics.</p>

<p>This need for a more personalized=A0experience has a strong impact on co=
mpanies, as=A0<strong>69% of customers believe that personalized customer s=
ervice influences their loyalty to a brand</strong>.</p>
</div>
                              </td>
                            </tr>
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                    </table>
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              <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0"=
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s=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"3l59ix"><hr si=
ze=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D=
"100%"></td>  </tr></tbody>
</table>
            <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:600p=
x;padding:10px 24px; margin-bottom:0;border: 0 solid transparent; line-heig=
ht:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"552" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"u7o=
3mv">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa1iiYEL0kixsliBEVpwt0bEu3LlOAfOR-2Bq1WTmpnqAZ7CWmPk0rDEiCBLyjZVc0xH4i5r=
vm-2FRyUn3F6XSjsEKBcP-2BmVahNdcr7RQg8JOHRINYwK7OQaOm24SJ3vidi49X1WAqH-2FdKw=
s8WQGTmXrScCK89tEAbJWE96JZ0VIEYvoFHTOcZY44ByVXG5IM6dtSEUkl2f9WXJ2Scx-2BmD4v=
SjJVzMZNfKmmP-2Bua1JJb-2FJOea2Kp6PxGJNfcDqcdrdu3lXtzbFVe4e-2F7v0KHydBvgsc4j=
1X-2FJQNFEkmIZ5LbqBcK7-fW1_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9A=
JFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAP=
R60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmX-2FM2wLzOsIMpAC0AYyatWAlCgHyrg3YKP5obxaVq=
GIrpL9xbMCf-2FdspsEcHIvNHquGSjDJ39iibSzG-2BXmhg4gvk-2FjXhnDO57D-2F3sBveZ8dg=
Z5HEqv3wG5f3w81O-2FCtqZncHrHXEbjbwuk6fZuUPOnDfeeGITm2hQ4fJAu0VSNL3ASGhwTgp5=
pWYUaDKuHQAjRudvUEDLC9nKHGajgECPU5xmIibxhDS4bFj3HYHlPUJ" style=3D"display:b=
lock;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-productio=
n/documents/files/6182/d53e/f420/8761/e373/0711/original/Mailing_EN.jpg?163=
5964222" width=3D"552" alt=3D"[Ebook] How can personalization be used as a =
tool for improving customer satisfaction?" style=3D"border: 0;width: 100%;m=
ax-width: 552px;height: auto;" title=3D"[Ebook] How can personalization be =
used as a tool for improving customer satisfaction?"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

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				                                      <table class=3D"ossBlockGroup" bg=
color=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=
=3D"0" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 so=
lid transparent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"of2el5">
<p style=3D"text-align: left;"><strong>In this e-book, discover how to use =
data to personalize your customer service and how to develop personalizatio=
n to improve customer satisfaction:</strong></p>

<ul>
	<li style=3D"text-align: left;">Why should you personalize customer servic=
e?</li>
	<li style=3D"text-align: left;">What are new customer expectations with re=
gard to personalization?</li>
	<li style=3D"text-align: left;">What are the benefits of personalization?<=
/li>
	<li style=3D"text-align: left;">How can you take personalization further w=
ith tools such as artificial intelligence?</li>
	<li style=3D"text-align: left;">What are the challenges of personalization=
? How can you tackle them with the help of tools and a CRM?</li>
</ul>
</div>
    </td>
  </tr>
  </tbody>
</table>

=20
				                                      <table class=3D"ossBlockGroup" bg=
color=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=
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nsparent; line-height: 0;" dest=3D"">
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      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
xk3i7q">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
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              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#ee783b=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEu3LlOAfOR-2Bq1WTmpnqAZ=
7CWmPk0rDEiCBLyjZVc0xH4i5rvm-2FRyUn3F6XSjsEKBcP-2BmVahNdcr7RQg8JOHRINYwK7OQ=
aOm24SJ3vidi49X1WAqH-2FdKws8WQGTmXrScCK89tEAbJWE96JZ0VIEYvoFHTOcZY44ByVXG5I=
M6dtSEfaij5OXi59j7H0CMQeLDAzLN4vg53u7Hitcki-2F2BRnB-2FCxxoMuN0w5aAlwEG6XZ6M=
WIiFZLGnClBim6FH-2F66Y9qTxPrTnE07gEhZ0aJQ-2Fw6lYDb_xZzzR7eUdv-2BX6QkrpVLiiJ=
hxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkz=
boqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv=
1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmT0GXWYZrKki-2FcEU8=
yEvs4UNoQxj5NJxgwLiVE50w5OOzzQX9aPbXSRJMJ7-2FfH7C406IYVcyniP9t-2F71ZigCFBB4=
bWlVOO7-2FmzmfOMaB2Ls4aSsWjxGizCRQtrufdkc8lFS3UGLFmlhC2I90Kyx9TZQvhePshTQ5D=
x4vs5Ftvvh4u4EzGyiWZGHo5krgR1MJgoQqgamWiD9wPFloBUjTgIHzX3mDYyEtFvs2dnYmYwpo=
" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #ee783b; =
border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16=
px; color:#ffffff; text-decoration:none; font-weight:normal; display: inlin=
e-block; background-color:#ee783b; width:200px; max-width:550px;">Download =
our ebook</a>                            </td>                             =
                               </tr>
                    </tbody>
                  </table>
                </td>
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            </tbody>
          </table>
        </div>
      </td>
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  </tbody>
</table>
			         =20
                                <table class=3D"ossBlockGroup" border=3D"0"=
 cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width:100%;" d=
est=3D"">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"html_c=
ode" oss-el-edit=3D"ymjyz"><table border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" width=3D"100%" style=3D"width:100%;line-height:1px; font-size:1px;"=
>  	<tbody>		<tr>    			<td>				<div style=3D"clear:both;width:100%;height:=
2px;background:#904b99;background:-moz-linear-gradient(left,#904b99 0%,#00b=
fc3 100%);background:-webkit-gradient(linear,left top,right top,color-stop(=
0%,#904b99),color-stop(100%,#00bfc3));background:-webkit-linear-gradient(le=
ft,#904b99 0%,#00bfc3 100%);background:-o-linear-gradient(left,#904b99 0%,#=
00bfc3 100%);background:-ms-linear-gradient(left,#904b99 0%,#00bfc3 100%);b=
ackground:linear-gradient(to right,#904b99 0%,#00bfc3 100%)">    					<div style=3D"line-hei=
ght:1px; font-size:1px;">        =A0</div>					 				</div>			</td>  		</tr>	</tbody>
</table></td>  </tr></tbody>
</table>
                              <table class=3D"ossBlockGroup" bgcolor=3D"#ff=
ffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" wid=
th=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px soli=
d transparent; line-height: 0; background-size: cover;" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"4hyw3i">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHn6-2B3ccZyN1SYTlk5kOrBYvgUm-2BiCguz4=
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wJW-2BTJRhAjyaYSX7oLA-2Bh1Qv9Xw1yi_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX=
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-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe=
465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmbJMngrC7pxsumIiaBPUrPDl-2BvCUam0br=
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8ezddZ7jKbHbv3av1kJJtDISrBPyLL-2Fv2-2BuAa6N6DUHlhakW01k7Ua-2FtDRC5ZDjJmDuLE=
2xykmLgFv4LpMMFrG4bQjPOGwpqiCtfZMQ9qrJ8v0vMCrE6b8H9xydixfJn" style=3D"displ=
ay:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-produ=
ction/documents/files/618e/4879/5406/7a2b/f338/f709/original/Exp%C3%A9rienc=
e_client_Comment_s%E2%80%99adapter_aux_besoins_des_clients_et_agents_toute_=
l%E2%80%99ann%C3%A9e.PNG?1636714616" width=3D"264" alt=3D"Customer Experien=
ce: How can you adapt to customer and agent needs all year long?" style=3D"=
border: 0px; width: 100%; max-width: 264px; height: auto;" title=3D"Custome=
r Experience: How can you adapt to customer and agent needs all year long?"=
></a>
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            </td>
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      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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<tr>
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                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"t5mhs8">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Customer Experience: How can you adap=
t to customer and agent needs all year long?</span></span></span></strong><=
/p>

<p><span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">C=
onsumers no longer interact the same way with brands and now expect greater=
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n></p>
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                      <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" wi=
dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padd=
ing: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-heigh=
t: 0;" dest=3D"">
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                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"wxowka">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
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                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHn6-2B3cc=
ZyN1SYTlk5kOrBYvgUm-2BiCguz4vI0CKbQEzYf9ZPZmVEsgtLwQAw5-2Bst62TmSAs4AB984Nd=
yi2AMgYxXgbj7dm5ah9n-2FYzOKOtUvA1tVzZ40Qk5PwMGMOz4VkDuVikMK2Fp8Q6zPxt8vNm6O=
17Jza80dpkl-2BnHxJzqlsurV2yrCeA3vM2o173ZGzmJlULCJaYSvWQGFzU-2FIks0DmEFPV3V9=
1xzRY7gPm1xtZ96gyvy7Dn0fU9hFFkcY8WJDPplOCiL6h6-2F1j9iPTQsx0adc_xZzzR7eUdv-2=
BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpC=
Hf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7=
CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmdx-2Bq=
UqiPEyyZH-2FFhLiXQoj20fMCb6ujUlSBDCzbtt-2FWLLdv76oVEYzi87YfkdSGipm7uUG1tWGD=
9-2FegDkgVPTc-2FUiBvs4fvrjNfbf1LZXJyRCahnJai22V1BVDJWroYYugnG68gnuXlkIiAqQD=
O6apVMY745e9oOpfd4tFLHfC4wRT8B3oevmRRlGZ0RxQRIDSuThS021-2B9oOrHobYI98X0i6L5=
YfrAuZtKM9iwGU8X" target=3D"_blank" style=3D"padding: 10px 10px; border:1px=
 solid #f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-ser=
if; font-size:16px; color:#ffffff; text-decoration:none; font-weight:normal=
; display: inline-block; background-color:#f6a02e; width:200px; max-width:2=
40px;">Read more</a>                            </td>                      =
                                      </tr>
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                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" bord=
er=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%=
" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent;lin=
e-height:0; " dest=3D"">
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;">
      
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ertical-align:top;">
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=3D"100%">
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                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"js5bcf">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHrGfaJNpw27k2PmLWAj7i4n5j3LVHCey2Jbev=
dmW9beEy1b6uCK9zLlOL8451Mk2VtpR8wBkwYV4JGbWwkZh-2Bj8YBEucegClC3g0mCXY7FqyGZ=
5ijN2i2Gq1nVRnNE2c3cA9hpkUOd8HEYGdfQFu9oBpoTOH1TlCQCiiFQSwuMY7eaWXV02uiM-2F=
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7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9A=
f4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVT=
W8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJw=
mST-2B3HSnA1t2xUdz9w2PsT7BZ-2B1U5OomaoxoFjz7X4SA5zvpjHuc0h6EXO9cQrVgJE0Iiuj=
N9HRK4u8WPBxjLaBtwuEMV0fQBBIzf213VmcMYj0ikH1npgA2IDEzm7AIcxkqiWKBcbwH7O2-2F=
LjXnUrXVRd2xz4qedZkC3Tr33PBHAOGqR1ugV6zYFraa3vOtc0FrL98M6tRwCB-2Bwqk0LD6oEC=
q0DJLTwuzZ-2FnILmO05B" style=3D"display:block;"><img src=3D"https://s3.amaz=
onaws.com/ossleads-bucket/plezi-production/documents/files/618e/4a12/5406/7=
a2b/37cc/4a16/original/8_bonnes_raison_d'utiliser_le_chat.PNG?1636715026" w=
idth=3D"264" alt=3D"8 Essential Reasons to Use Live Chat for Your Business"=
 style=3D"border: 0;width: 100%;max-width: 264px;height: auto;" title=3D"8 =
Essential Reasons to Use Live Chat for Your Business"></a>
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      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"nshhw">
<p><strong><span style=3D"font-size:14px;"><span style=3D"font-family:Open =
Sans;"><span style=3D"color:#f6a02e;">8 Essential Reasons to Use Live Chat =
for Your Business</span></span></span></strong><br>
<span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">Cust=
omers nowadays look for efficient, real-time support from businesses.=A0For=
 many brands, the answer to these customer needs is live chat.=A0</span></s=
pan></p>
</div>
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                <tr>
                  <td>
                                                                           =
                                                                           =
                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" widt=
h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"paddin=
g: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-height:=
 0;" dest=3D"">
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                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"2qklo6">
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ding=3D"0">
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" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHrGfaJNpw=
27k2PmLWAj7i4saObWFX0PB17t1TndAllf-2F7Zl8iaEF3vuJBy3yR8WEKOjIfarw7BEyXQdKVQ=
9UeaHuMg7LjyHFZOYYOK7GV1JADHzffp9HQaS0NSssWdt87qZWNHtcicd90nC6q9-2FRWwnBoRM=
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FYiixPYJ4nAhVHs-2Fi5A2eQPGVHGOgUtsC9Rk4W0zLtXAJjzrnwt1ThATtQG4gfuaSs-2Bnngq=
b7LS9m7L8Y5iZOH-2BBM5eBqP73w-3D1yaQ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhL=
X9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0=
Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZw=
e465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmWDdRa7QoHcv1nJauzimOxF6BqrvUPx6zY=
50m8uq-2BWuB7AdQbvFoDQ9VFAH3KOJagclNAWaQgXm-2FpIxNfTMcRfvmO5rfWLk7BEYN3ujQf=
DJaTkp7NBRlLE-2FpQtjJ6hRSUSLo7CJ7ksMBbE8I-2BcPzDCz66IgV61BYFVCBFlHO-2BxBa9-=
2Bl2zMZLHeH0bW2W33K6lC6mh6NLverVArgE6-2FWBArGu6HeC9ros11rpcdYax6od" target=
=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; border-r=
adius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; colo=
r:#ffffff; text-decoration:none; font-weight:normal; display: inline-block;=
 background-color:#f6a02e; width:200px; max-width:240px;">Read more</a>    =
                        </td>                                              =
              </tr>
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                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
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    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=3D"max-w=
idth:600px; margin-bottom:0;border: 0 solid transparent;line-height:0; " de=
st=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
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            <td style=3D"padding:10px 12px;">
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=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"feg4lw">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmnEl8Cd-2FnS6ZgZc=
ZsKFpqPICwDFbQ5KuaXugWo-2FeHXiu6v2n8byUiWvqxTai9t6Q4-2B-2BNAySeGeglcHHl6j5q=
afGMQb1WgLDN0i02QQdLg1lWKNMCKyVtDtw2SIE-2BGtrlU6I9Rtc24efCM0vLuJT333IlntsQi=
2I5iby88PLZ47T3tgfEYpKpbcnNRUmw1oR6GdtStsqoa456e60lTE1LBT7g-3D-3DAUjA_xZzzR=
7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9A=
f4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVT=
W8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6wJw=
mWIaQQA2-2Bi3Arcp1Apfuv10qEkpcNayL4H4CKqXa-2FGa40PCzwRYGVmn3eTOKM8X-2BOZFOY=
5TiLsuuHN23K9SPuL3c9NqxWHgHSgPPEwxnGfKrffcnO4rS0rI9NzjCF-2FrzR5TryDYsHJiaSn=
Up3-2B70mKrwGlzMmTphDHVfHS34hyes0iiOUxUlKVvEMLSNa1BPjevjYWFJJVEkurBNgTkOW2F=
z8BhfU-2FLXhgY7uxCfHEol" style=3D"display:block;"><img src=3D"https://s3.am=
azonaws.com/ossleads-bucket/plezi-production/documents/files/6176/7e9c/f420=
/8742/51a2/a8df/original/Annonce-Ombeline-FR.jpg?1635155612" width=3D"264" =
alt=3D"Vocalcom cements its growth strategy with the appointment of a new C=
hief Revenue Officer" style=3D"border: 0;width: 100%;max-width: 264px;heigh=
t: auto;" title=3D"Vocalcom cements its growth strategy with the appointmen=
t of a new Chief Revenue Officer"></a>
                  </td>
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</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"gt8qg8">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Vocalcom cements its growth strategy =
with the appointment of a new Chief Revenue Officer</span></span></span></s=
trong></p>

<p><span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">V=
ocalcom has named Ombeline Bernard Manusset Allant as CRO.=A0Through this a=
ppointment, Vocalcom reaffirms its historical positioning as an innovative =
customer relationship leader.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0=
px 0px; margin-bottom: 0px; border: 0px solid transparent; line-height: 0;"=
 dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"s4y8fi">
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ding=3D"0">
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                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEmAhqeIbv=
NbYOKQLCANvmnEl8Cd-2FnS6ZgZcZsKFpqPICwDFbQ5KuaXugWo-2FeHXiu6v2n8byUiWvqxTai=
9t6Q4-2B-2BNAySeGeglcHHl6j5qafGMQb1WgLDN0i02QQdLg1lWKNMCKyVtDtw2SIE-2BGtrlU=
6I9Rtc24efCM0vLuJT333IlntsQi2I5iby88PLZ47T3tgfEYpKpbcnNRUmw1oR6GdtStsqoa456=
e60lTE1LBT7g-3D-3DwiZb_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcU=
gy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-=
2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60Q=
Q5hm1wUd8Onkk0C4tENSz5pC6wJwmV4pX6AojL8eKpbfd8UnRke47jjDcXNPECtDfqM4RryngEq=
2SxQf0MhxAZ-2FM7fO-2B0cAC0A4eps1wNtw6BrcAGyuLSyxgvGebhfqr-2BAywFcMdt89nDFQW=
dk7i-2B5hsnbLHFiDiP1gQ5-2FU-2FWtOgrEMOFUGm-2FiXUN4TX55G63KHcQorr5HRkaEVJgBU=
kW3uoJEn3XoyuF30vaSKB4OG1utJs-2Fyt3QnuVXce66bL32pfGOZpa" target=3D"_blank" =
style=3D"padding: 10px 10px; border:1px solid #f6a02e; border-radius: 4px; =
font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; t=
ext-decoration:none; font-weight:normal; display: inline-block; background-=
color:#f6a02e; width:200px; max-width:240px;">Read more</a>                =
            </td>                                                          =
  </tr>
                                    </tbody>
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                                </td>
                              </tr>
                              </tbody>
                            </table>
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                       <table class=3D"ossBlockGroup" border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background=
-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>   =
 <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"6zqee=
f"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center"=
 width=3D"100%"></td>  </tr></tbody>
</table>
                                                                           =
                     <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" wid=
th=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-w=
idth: 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid trans=
parent; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"1e4th5">
<p><span style=3D"font-family:Open Sans;"><span style=3D"font-size:22px;"><=
span style=3D"color:#24b7c3;"><strong>Our Customer Testimonials</strong></s=
pan></span></span></p>
</div>
    </td>
  </tr>
  </tbody>
</table>

=
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				                                        <table class=3D"ossBlockGroup" =
bgcolor=3D"##edf7f9" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=
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order: 0px solid transparent; line-height: 0; background-color: rgb(237, 24=
7, 249);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
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      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"4ihqg">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF6Ube9bSxZZhLHr6aaS7qL17zi-2BE82dwyXk=
uq6O2paAzZ4vvsS7uGSTySSu-2BRHzeVhq-2FFGTzirWadw1gxRPTI3aP4f7mxoZMajRXis-2FG=
G9XZj1jpOMAZfMDcJhffclwfXStxud0HTayjAI7t39NvdYAVRnfOWHbuvG-2BhR1pK4uqTEprfA=
EsZrQegLVgufI5tHZLKWKVdBplgpppvN-2BE44NxBmKb4hHYimBPCdb5Y7fxA-3D-3DRbOF_xZz=
zR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO=
9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiV=
VTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC6w=
JwmdjU-2BLDvO6ML1P0Fvj0mpqpq4RmcR8-2FEdP0RSv5C1WbnK9K7KRA-2Bc9rk4Tww6hwTRwd=
oa6S1imCMhzderLPuAwzw2fUjh7d3vwrQjxZdCJZfDc0tzIEk4r-2BB-2BTtuOzY42NQPEf5OEE=
vQnb5p8AN7d8e8sEbBPQndfqcQhkMr-2Bh6nbyChW-2FCrPiUEYmT8AsnviwlXohCeBvbS-2BbI=
cmpzyvdg91keV6C8ltRZhJmTpPXQt" style=3D"display:block;"><img src=3D"https:/=
/s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/616d/918=
b/5406/7a3e/ad8f/5a2f/original/babilou-case-study.jpg?1634570635" width=3D"=
264" alt=3D"[BABILOU] Presence and reassurance at the service of customer s=
atisfaction" style=3D"border: 0;width: 100%;max-width: 264px;height: auto;"=
 title=3D"[BABILOU] Presence and reassurance at the service of customer sat=
isfaction"></a>
                  </td>
                </tr>
                <tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 10px 0px; position: relative;" oss-e=
l-edit=3D"prsr5o">
<p style=3D"text-align: center;"><strong>BABILOU</strong></p>

<p>Active in 12 European countries, Babilou is the European leader of busin=
ess daycare centers. With an approach based on closeness and personalizatio=
n, Babilou chose the Vocalcom Salesforce Edition contact center solution to=
 equip its customer service department.</p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                        <table class=3D"oss=
BlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacin=
g=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border:=
 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"y3a0ay">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF6Ube9bSx=
ZZhLHr6aaS7qL17zi-2BE82dwyXkuq6O2paAzZ4vvsS7uGSTySSu-2BRHzeVhq-2FFGTzirWadw=
1gxRPTI3aP4f7mxoZMajRXis-2FGG9XZj1jpOMAZfMDcJhffclwfWqqL0jnLt2BeW2i5BWc5zht=
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9AJFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzG=
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zp94XT9Ri7ktcbCy-2F4cnQdueOs0d1w-2BAyv7HRjgW94Ig5EiC47vhK3ldW0G8LE89FM3rn-2=
BsP-2BfoUtgX7Od6zNXo9ZVDHlE6GYKlpNT2Kmaknr1YmEXljY-2BTYfWgD" target=3D"_bla=
nk" style=3D"padding: 10px 10px; border:1px solid #24b7c3; border-radius: 4=
px; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#fffff=
f; text-decoration:none; font-weight:normal; display: inline-block; backgro=
und-color:#24b7c3; width:240px; max-width:240px;">Read more</a>            =
                </td>                                                      =
      </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"gqyjw">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF6Ube9bSxZZhLHr6aaS7qL9z-2BPrYW9OB6IX=
CZ2BV1-2FHEBlVv7OyAhibGwJTiTAlz2yoU85xTYQIjFFeKy36cRodPHzt16NmgS-2BMTdvIXI1=
m1k93yADHeIsk-2FkXx2Il8E-2Fp9msbZOXsfMAU2cquditbsKXYcRULu4gDx7vuD53oC84uJM3=
l8LLJJb-2FoPjG5oNHxaoe-2BXBnoIyxTZ4jCjhXQ4XpUAgdYvfpdaCXmAV4cng-3D-3DlwTS_x=
ZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYlj=
yO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9AJFk-2BVLAIplkD4yxCB-2FqaGLsQ=
iVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAPR60QQ5hm1wUd8Onkk0C4tENSz5pC=
6wJwmUApU14cjAVJb-2F3wiD4e4nVwFuUKCdthzEdR7URJEL-2Bh4DCnTjHxx-2FwcXQL9jE-2B=
lCtXMIJxwa-2FnPraFxfdj-2BU0zk1tKhvvF-2BRRCytWSIqQzYWhcVN3FtNKYmf7K7R28-2BC-=
2Bpe38vYBKLgJFBbSeMcpWUVpJVaHtQNVizFGnIvsmHEdS-2Fh9MLcDl20ZZaFiVW3yw5O-2Bm2=
-2FnSSl0uZchnRL8sW1qTHDivuLbWHTgfLeoEuo" style=3D"display:block;"><img src=
=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/fil=
es/618e/4c24/f420/8761/a4c8/b578/original/template-web-Cas-clients_Figaro.j=
pg?1636715555" width=3D"264" alt=3D"[Le Figaro]: Counting on customer servi=
ce excellence to boost digital adoption" style=3D"border: 0;width: 100%;max=
-width: 264px;height: auto;" title=3D"[Le Figaro]: Counting on customer ser=
vice excellence to boost digital adoption"></a>
                  </td>
                </tr>
                <tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 10px 0px; position: relative;" oss-e=
l-edit=3D"bokpbb">
<p style=3D"text-align: center;"><strong>LE FIGARO</strong></p>

<p>A vital player of the French media, Le Figaro is gradually evolving its =
strategy for subscriber customer service, in the context of massive media d=
igitalization. To achieve this, the company forged a partnership with Clien=
tela, who use the Vocalcom Hermes solution.</p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                        <table class=3D"oss=
BlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacin=
g=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border:=
 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"v9ybyf">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF6Ube9bSx=
ZZhLHr6aaS7qL9z-2BPrYW9OB6IXCZ2BV1-2FHEBlVv7OyAhibGwJTiTAlz2yoU85xTYQIjFFeK=
y36cRodPHzt16NmgS-2BMTdvIXI1m1k93yADHeIsk-2FkXx2Il8E-2Fp9msbZOXsfMAU2cqudit=
bsKXYcRULu4gDx7vuD53oC84uJM3l8LLJJb-2FoPjG5oNHxaoe-2BXBnoIyxTZ4jCjhXQ4XpUAg=
dYvfpdaCXmAV4cng-3D-3DvAoT_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do9A=
JFk-2BVLAIplkD4yxCB-2FqaGLsQiVVTW8vHfc7CkRvlW66c4gv1CXFHEwPkEBQaZwe465OzGAP=
R60QQ5hm1wUd8Onkk0C4tENSz5pC6wJwmbaoRlbpdTaiMP8o-2FOVhlaqyf2-2FKXpjf5tF4EId=
HSlO0Jz65q5Vq2oDuvVMUOqfmTeA2qf-2BjRAuJeXwzr-2FSylCMfFbaiVmzy8kGRAhf2O4jG-2=
BhFKsDIgTLig0oTOq01GHFc-2FKk3ub7Ix8mQr9iKuUoYzTWcsna6EOgC3e25fYaP0SGuw1keUq=
5Ppw8fXk9Pvi1jzre8wIEVLHZbHFCj-2BAWqLsiz8O0tZiKUn4e-2BGrP4m" target=3D"_bla=
nk" style=3D"padding: 10px 10px; border:1px solid #24b7c3; border-radius: 4=
px; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#fffff=
f; text-decoration:none; font-weight:normal; display: inline-block; backgro=
und-color:#24b7c3; width:240px; max-width:240px;">Read more</a>            =
                </td>                                                      =
      </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>

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b"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center"=
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</table>
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dding-right:9px;">                                    <table border=3D"0" c=
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op:9px; padding-right:9px; padding-left:9px;">                             =
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pacing=3D"0">                                              <tbody>         =
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                  <td align=3D"center" valign=3D"top">                     =
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         </tr>                      </tbody>                    </table>
                  <table class=3D"ossBlockGroup ui-droppable" width=3D"100%=
" cellpadding=3D"0" cellspacing=3D"0" dest=3D"">
              <tbody>
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                  <table class=3D"ossBlock" width=3D"100%">
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                      <td>
                        <div class=3D"ossElement" osselementtype=3D"text" s=
tyle=3D"padding: 8px 0px; text-align: center; font-family: arial, helvetica=
, sans-serif; font-size: 10px; position: relative;" oss-el-edit=3D"2nwfdo">
<p><a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
5W3t-2ByPuw6Yx-2FrMZk4iugwKeolfRLUkugK7ZGQRggpBUcNcMLI2BxHkvlXz6N1sP1ocwJc4=
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2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTp=
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xfPVm1G1dESESnA6kP5KPbc44wbD-2FjcHydfqS3aRy-2FnogEOs7piza8vj5lS06H7FNzZ4qOx=
GYxm8wWkNNS7P-2BL" style=3D"color:#bbb; text-decoration: none">Se d=E9sinsc=
rire </a></p>
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              </tr>
              </tbody>
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          </td>
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        </tbody>
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</table>

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