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✏️ Editing: 1702413993.M933588P3311477.depro4.fcomet.com,S=44392,W=45296:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Thu, 06 Jan 2022 08:02:06 +0100
Content-Type: multipart/alternative; boundary=b735377098196eb3ea23ca1ecbd7bb3f299914e43f41c5accc418aad88f4
Date: Thu, 06 Jan 2022 07:01:24 +0000 (UTC)
From: Alexandre from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <gJd7yhAJSZClJy1Xle_VDg@geopod-ismtpd-5-2>
Subject: How Can Brands improve FCR?
Reply-To: customersuccess@vocalcom.com
Precedence: bulk
Feedback-ID: 619fc17454067a5dc5625306:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

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Omnichannel
Contact Center Solutions
=A0
=A0
Improving your First Contact Resolution rate for Greater Customer Satisfact=
ion
Hello Auto,

When customers contact your brand for service, they want to resolve their i=
ssues quickly. If getting an answer takes too much time or effort, they may=
 simply leave your brand. A HubSpot report found that 33% of customers cons=
ider the need to repeat information to multiple agents the most frustrating=
 aspect of customer service.

For this reason, brands must focus on resolving issues during the first cus=
tomer interaction.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bF-2BxzufcB4SyBzaZSQwQvjKX-2FEwModXOlLe20WKTpnboJEWJqRbI-2=
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bwk2l8wpn2ie5AbmSR4ZW9a1fhQ1fdjZak0XUsHqSDD-2FQ4Iokwvlh9jJBmL3IYfLGe2NxLWhx=
GZpXBW8h122aG9FyNB4zZ-2BHDiGmlx6ddUCFh10maeOmdeY24WMdPhvtvCf0HBRgx26euuxjv1=
UdOYQaPbOYdtPDziHUVSUVB8-2BKCyc5-2F-2Fe4EeaBb9mSrKTSKNSH-2FJxDimMGyy2PhDiP2=
1fK8TuIpnJXTDfBOJEhekY9BU8jDqY6DlpLAcw8mcavxmtEHDlZPljkdbX-2Bqz6f5umEuP9iQH=
FnhBm-2BxGw9CfL6Nv6RrK75gG76fFxihz5gE4keHpSDt9J2u1UftZlXtgqiFpgRm2IvK7ZJCu6=
qDIGe85IZz9XghPNGlY1A7Qrb
Vocalcom Team
=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2tdKJZ9UF0itw-2B9bwI7yAMKAHAWF-2B=
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Contact Center Solutions</span></div>
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dth=3D"600" alt=3D"Improving your First Contact Resolution rate for Greater=
 Customer Satisfaction" style=3D"border: 0;width: 100%;max-width: 600px;hei=
ght: auto;" title=3D"Improving your First Contact Resolution rate for Great=
er Customer Satisfaction"></a>
      </div>
      
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                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" widt=
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eight:0;" dest=3D"">
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e-height: 20px; position: relative;" oss-el-edit=3D"7wypw8"></div>
    </td>
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  </tbody>
</table>                            <table class=3D"ossBlockGroup" bgcolor=
=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid t=
ransparent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"io1oqw">
<h1><strong><span style=3D"color:#24b7c3;"><span style=3D"font-size:18px;">=
<span style=3D"font-family:Open Sans;">Improving your First Contact Resolut=
ion rate for Greater Customer Satisfaction</span></span></span></strong></h=
1>
</div>
    </td>
  </tr>
  </tbody>
</table>                            <table class=3D"ossBlockGroup" bgcolor=
=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid t=
ransparent;line-height:0;" dest=3D"">
  <tbody>
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    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
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</table>                            <table class=3D"ossBlockGroup" bgcolor=
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" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid t=
ransparent;line-height:0;" dest=3D"">
  <tbody>
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    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"cdh0fh">
<div style=3D"text-align: left;">
<strong>Hello Auto,</strong><br>
<br>
When customers contact your brand for service, they want to resolve their i=
ssues quickly. If getting an answer takes too much time or effort, they may=
 simply leave your brand. A HubSpot report found that 33% of customers cons=
ider the need to repeat information to multiple agents the most frustrating=
 aspect of customer service.<br>
<br>
<strong>For this reason, brands must focus on resolving issues during the f=
irst customer interaction.</strong>
</div>
</div>
    </td>
  </tr>
  </tbody>
</table>                            <table class=3D"ossBlockGroup" bgcolor=
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align: center;">
                    <tbody>
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                       <td style=3D"border-radius: 50px;" bgcolor=3D"#24b7c=
3">                                <a href=3D"http://link.vocalcom.com/ls/c=
lick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF-2BxzufcB4SyBzaZSQwQv=
jKX-2FEwModXOlLe20WKTpnboJEWJqRbI-2BHxsTCuNOFjKTkiUa7rpfdUG-2BHOIRDSr3r3Oxf=
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QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Aiaz-2FMXOa3X-2FCurTU97Szf7wD398IexytzNWehyI9l=
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h3AXyDAk0U8i4fb-2F4gmkz-2BVaQrxQkDEe9UJViI742Hhv-2BclSd1WtxnNpdkny-2BZv62n3=
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2FQ4Iokwvlh9jJBmL3IYfLGe2NxLWhxGZpXBW8h122aG9FyNB4zZ-2BHDiGmlx6ddUCFh10maeO=
mdeY24WMdPhvtvCf0HBRgx26euuxjv1UdOYQaPbOYdtPDziHUVSUVB8-2FI1o03dV3UBxf1jEYr=
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oJZ7tHeVxhsGSIYjiKr45XI4V6-2FKgLHnVF0Q5xmTQHSdHBtJTTt6FIoMwRnalSB-2F-2FfFH6=
jDy8v7VPjQx1EAKDdib7Qr6kxx-2B3s7sBWiMdvL6fP3O4GhPAypjwdh" target=3D"_blank"=
 style=3D"padding: 20px 10px; border:1px solid #24b7c3; border-radius: 50px=
; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff;=
 text-decoration:none; font-weight:normal; display: inline-block; backgroun=
d-color:#24b7c3; width:250px; max-width:550px;">Read more</a>              =
              </td>                                                        =
    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			                              <table class=3D"ossBlockGroup" bgcolor=3D"=
#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" st=
yle=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid trans=
parent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"qd0f3"></div>
    </td>
  </tr>
  </tbody>
</table>

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				                                  <table class=3D"ossBlockGroup" bgcolo=
r=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
0" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid =
transparent;line-height:0;" dest=3D"">
  <tbody>
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    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"lex3b">
<div style=3D"text-align: left;"><strong>Vocalcom Team</strong></div>
</div>
    </td>
  </tr>
  </tbody>
</table>             =20

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ng=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width:100%;" dest=3D""> =
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ound:#904b99;background:-moz-linear-gradient(left,#904b99 0%,#00bfc3 100%);=
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t-size:1px;">        =A0</div>					 				</div>			</td>  		</tr>	</tbody>
</table></td>  </tr></tbody>
</table>
                    <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0"=
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op:9px; padding-right:9px; padding-left:9px;">                             =
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