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Date: Tue, 18 Jan 2022 08:00:44 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - customer experience trends for 2022
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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to=C2=A0Vocalcom News, the newsletter that shares our main success =
stories, blog articles, and highlights.

On behalf of the Vocalcom teams, we wish you all the best in 2022.

=C2=A0

In this month=E2=80=99s newsletter: customer experience trends for 2022, th=
e omnichannel experience, call centers, and contact centers.

=C2=A0

With the appointment of Karine Palacios as Chief Product Officer, Vocalcom =
is strengthening its product strategy this year.

=C2=A0

Happy reading,
-------------------------------
7 Customer Experience Trends to Watch in 2022

The 2020 Salesforce State of the Connected Customer report found that 66% o=
f customers expect brands to understand their needs and expectations. There=
fore, brands that listen closely to their customers can build solid custome=
r relationships, and these strong connections lead to greater customer expe=
riences. Here are seven major customer experience trends to look out for in=
 2022.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bH1lAKAw3eUljizorBcQ-2BBEb0x8AGQSXuHwQicESbDSgwTv6aHmNvyfo=
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U8-2F3lmTDnApYryleDsyEjgx0d3KFFG3Tx4P
-------------------------------

Vocalcom names Karine Palacios Chief Product Officer (CPO) at Vocalcom

Vocalcom is strengthening its Executive Committee with the appointment of K=
arine Palacios as Chief Product Officer (CPO).=C2=A0Through this appointmen=
t, Vocalcom reinforces its historic positioning as an innovative customer r=
elationship leader.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmn0fNDZX4aWQY4l9uSqpMmkWN9cSmEHh2WAVk=
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q
-------------------------------
In this e-book, discover the 5 key reasons why you should transform your cu=
stomer service to offer a truly omnichannel experience, as well as :

* An assessment of today=E2=80=99s customer service and customer expectatio=
ns
* The analysis of new interaction channels and their usage
* Customer testimonials regarding the implementation of an omnichannel stra=
tegy
Download ebook (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0G=
Oa1iiYEL0kixsliBEVpwt0bEqNb7QYGfIGGMwg6-2BQ9-2FVEQQ-2FGin9MBUbMhcVu8cRQ-2FN=
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BPGiDHT25PxR6fXQNiPdmo3t
-------------------------------

Call Centers vs. Contact Centers: What is the Difference?
At times, some call centers have transformed into contact centers. Nonethel=
ess, both call centers and contact centers aim to provide the best customer=
 experiences possible. So, what exactly is the difference? And what does it=
 mean for your brand?
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bGbtajOWCINF0c6-2F5XhFRHNv2ni4At0R-2FodUDY2KNbQCuE-2BBmpFK=
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vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2800/original/log=
o-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalcom" style=3D"bor=
der: 0px; width: 100%; max-width: 188px; height: auto;" title=3D"Logo Vocal=
com"></a>                                                  </td>           =
                                     </tr>                                 =
             </tbody>                                            </table>  =
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                      </table>                                  </div>     =
                                                 =
              <div style=3D"display:inline-block; max-width:50%; min-width:=
288px; vertical-align:top;">                                    <table cell=
spacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">               =
                       <tbody>                                        <tr> =
                                         <td style=3D"padding:10px 12px;"> =
                                           <table cellspacing=3D"0" cellpad=
ding=3D"0" border=3D"0" width=3D"100%">                                    =
          <tbody>                                                <tr>      =
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                         <div class=3D"ossElement _inline" osselementtype=
=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, =
85, 85); font-size: 14px; line-height: 20px; position: relative;" oss-el-ed=
it=3D"91mwje" spellcheck=3D"true" role=3D"textbox" aria-label=3D"=C3=89dite=
ur de texte enrichi, l8855e" title=3D"=C3=89diteur de texte enrichi, l8855e=
" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
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able>
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p" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D=
"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#=
ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"ng=
xq3s"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
  </tr>
</tbody>
</table>

=
                                              <table class=3D"ossBlockGroup=
" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" alig=
n=3D"center" width=3D"100%" style=3D"max-width: 600px; padding-top: 0px; ba=
ckground-size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 width=3D"100%">
                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
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                            <tr>
                              <td>
                                <div class=3D"ossElement" osselementtype=3D=
"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85,=
 85); font-size: 14px; line-height: 20px; position: relative;" oss-el-edit=
=3D"4swqw4">
<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">W=
elcome to=C2=A0<strong>Vocalcom News</strong>, the newsletter that shares o=
ur main success stories, blog articles, and highlights.</span></span><br>
<br>
<span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">On b=
ehalf of the Vocalcom teams, we wish you all the best in 2022. </span></spa=
n></p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">I=
n this month=E2=80=99s newsletter: customer experience trends for 2022, the=
 omnichannel experience, call centers, and contact centers.</span></span></=
p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">W=
ith the appointment of Karine Palacios as Chief Product Officer, Vocalcom i=
s strengthening its product strategy this year.</span></span></p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">H=
appy reading,</span></span></p>
</div>
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ng=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-=
color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    =
<td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"44wixc=
"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" =
width=3D"100%"></td>  </tr></tbody>
</table>                <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" =
width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"ma=
x-width: 600px; padding: 10px 24px; margin-bottom: 0px; border: 0px solid t=
ransparent; line-height: 0; background-color: rgb(255, 255, 255);" dest=3D"=
">
  <tbody>
  <tr>
    <td width=3D"552" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"zox=
74g">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa1iiYEL0kixsliBEVpwt0bH1lAKAw3eUljizorBcQ-2BBEb0x8AGQSXuHwQicESbDSgwTv6=
aHmNvyfo0Yf4U2upY3vbhrc2BBWMR3QtYmAS7Vtu-2FstTsA5tW0cIyLoPWb-2F4LwEYXyWC4Zo=
IOi7mmcivXZfAgU2ll0hBo7D4BkVFzNzj7jIrIVl1Q2M0iEyD4SUCPJ6gu3z5CAi-2BVI1GjOr8=
Np-2BGdR3YJiXe4hsk5kVKz1KawsJLMwv-2BORZUWGT3EojUlUWi-2BS5hVx04A9Mr1KPlMI-3D=
_EH__xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa=
-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5wRaz7Ue3TTrV=
G1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2BUVMnk0a7axcaQ2-2FUM5Mx=
UbYL0OztEcDDE917xybbaVP-2BMR2Bh5pMm9-2FB7EoiMUAObivTaVFvv-2FyUxiJR06-2BpI1b=
KIyXi72oAXginpuCWK48ngHBvdJaZomRDoHAdKeaJxwHP0MUbuLfPuckD0orFTvoBTiHFw8orjy=
IojtyWX-2FVTLid6Bk-2FN5sWSbZPk8WbEH6t8KDSzbJLlyZay-2BnKN4ddsZXg-2BYk81YfWHe=
2Rtvp1-2Bq-2Fokhs2wPe4L01S4TsbhW7rZGMtZmzfdfv1G" style=3D"display:block;"><=
img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docume=
nts/files/61de/d6c9/5406/7a52/aa9b/8a26/original/AdobeStock_170209190.jpeg?=
1641993927" width=3D"552" alt=3D"" style=3D"border: 0;width: 100%;max-width=
: 552px;height: auto;"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

=20
				                  <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" wi=
dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-=
width:600px;padding:0 12px;margin-bottom:0;border: 0 solid transparent;line=
-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"d1u6lj">
<h1><span style=3D"color:#ee783b;"><span style=3D"font-size:20px;"><span st=
yle=3D"font-family:Open Sans;">7 Customer Experience Trends to Watch in 202=
2</span></span></span></h1>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">T=
he 2020 Salesforce State of the Connected Customer report found that 66% of=
 customers expect brands to understand their needs and expectations. Theref=
ore, brands that listen closely to their customers can build solid customer=
 relationships, and these strong connections lead to greater customer exper=
iences. Here are seven major customer experience trends to look out for in =
2022.</span></span></p>
</div>
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dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padd=
ing: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-heigh=
t: 0;" dest=3D"">
  <tbody>
    <tr>
      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
0tdg2h">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
            <tbody>
              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#ee783b=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH1lAKAw3eUljizorBcQ-2BB=
Eb0x8AGQSXuHwQicESbDSgwTv6aHmNvyfo0Yf4U2upY3vbhrc2BBWMR3QtYmAS7Vtu-2FstTsA5=
tW0cIyLoPWb-2F4LwEYXyWC4ZoIOi7mmcivXZfAgU2ll0hBo7D4BkVFzNzj7jIrIVl1Q2M0iEyD=
4SUCPJ6gu3z5CAi-2BVI1GjOr8Np-2BGdR3YJiXe4hsk5kVKz1KawsJLMwv-2BORZUWGT3EojUl=
UWi-2BS5hVx04A9Mr1KPlMI-3D35KM_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7=
AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3=
DpGTQvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2=
B-2BUVMnk0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917xwzKK3FVziNA9kg-2FZdmb2-2Fo2ocl9b=
qtgHoGJluGt5BGzgMpSwWerfpkRK1yMdvFexJE1cyFEqrf22U5QD66DUGqRzgiofP5-2BNAK-2B=
IHnlifJGhauV45Bsa8HTUYqC0eiJaEh0782iQEWdUgCGEEwGtXhEbDs1Pa3ZG3X3eqdSkcVJQ1S=
6kimQzLOk7UWrw-2BPfqbhhOsoLV08HAplsuXNEjM7XqxTvQPs0k-2BTzNOwfLwEM" target=
=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #ee783b; border-r=
adius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; colo=
r:#ffffff; text-decoration:none; font-weight:normal; display: inline-block;=
 background-color:#ee783b; width:200px; max-width:550px;">Read more</a>    =
                        </td>                                              =
              </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			                  <table class=3D"ossBlockGroup" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-c=
olor: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <=
td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"kptnm">=
<hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" wi=
dth=3D"100%"></td>  </tr></tbody>
</table>                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffff=
ff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=
=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid =
transparent; line-height: 0; background-size: cover; background-color: rgb(=
255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"j2j2kl">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmn0fNDZX4aWQY4l9u=
SqpMmkWN9cSmEHh2WAVkoqDBRNCDQ0SEcb8UZ5kK87KaUvDpiws6G2iQ9iZV63-2BI9gtrBaHJw=
aAWorZK-2BL7Zo6afzrBA314QTTBmjmn6GLCjWVpCb78sr0nyXV8-2FOGObuFpidl0IkGAe7NRY=
TJN2CYwkIXP6-2BnR6LBjatqRUhPJyM1zPAmpzdGN0YvPCqSE-2FCkWscCg-3D-3DwdD6_xZzzR=
7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9A=
f4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-=
2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2BUVMnk0a7axcaQ2-2FUM5MxUbYL0OztEc=
DDE917xyyxatrJJMec8QO-2FU8OvXqlg5n2qAhNsoo5v9-2BTE-2FBVk4QsHdCwK5DaNunFTUqG=
sZeiDi8Z4TFcbjtbQgbZCNW2D-2FhZhqipNCSMWcIaZnfPhypU8RL6Ea6l-2FGI-2BdQLiTeNDz=
dRu7Ql6btyXu-2BeG6jkwHo9nK7T6rRw22BtO5hEmXegtp9DoR1BIjcrrXDHZnWdrqHLAcHqSei=
YA2TdG5UpPStoGQkjvGlKnJSGX0m0zI" style=3D"display:block;"><img src=3D"https=
://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/61de/d=
a8a/f420/8704/2bbc/3a43/original/Annonce-CPO-blog-EN.jpg?1641994889" width=
=3D"264" alt=3D"Vocalcom names Karine Palacios Chief Product Officer (CPO) =
at Vocalcom" style=3D"border: 0px; width: 100%; max-width: 264px; height: a=
uto;" title=3D"Vocalcom names Karine Palacios Chief Product Officer (CPO) a=
t Vocalcom"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"e3l60d">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-family:Open S=
ans;"><span style=3D"font-size:14px;">Vocalcom names Karine Palacios Chief =
Product Officer (CPO) at Vocalcom</span></span></strong></span></p>

<p><span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">V=
ocalcom is strengthening its Executive Committee with the appointment of Ka=
rine Palacios as Chief Product Officer (CPO).=C2=A0Through this appointment=
, Vocalcom reinforces its historic positioning as an innovative customer re=
lationship leader.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                            <table class=3D"ossBlockGroup" =
bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bord=
er=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid t=
ransparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"umhfbm">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEmAhqeIbv=
NbYOKQLCANvmn0fNDZX4aWQY4l9uSqpMmkWN9cSmEHh2WAVkoqDBRNCDQ0SEcb8UZ5kK87KaUvD=
piws6G2iQ9iZV63-2BI9gtrBaHJwaAWorZK-2BL7Zo6afzrBCO8erWa9yliT5T-2Fxt-2BZGeL7=
oJzPWAnjyaAs6CFS8zAgxyq7mZ2-2BkT8T0WJl63987wqTcRLsQ7mPH-2BrCqeZ7bFhMnOKR-2F=
Uvgr5aKMJ1G8koZQ-3D-3DYNP9_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGT=
QvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2B=
UVMnk0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917x61m4bcn6fiHp1bB5jKUOqgMQTchLkjDaq2kB=
Gw4C2UkpAfKFQabBLFT78gvFDm9TFe1dTVt-2F8Qs3zoEDksfuHs7fYF8V-2B8xy-2FHzIpkoFX=
VgyYEr9S0jGFVpUqQFRFa1ktnaF-2By4l5ZsTsaOeX8LrpWnizEgnHp3uxj21MDd5mVN1EvblV8=
hBZG7dsWpH3tDuWEZm-2FLf8nGIKM6v9XWKV2wRqyH95JU9YFpno3eHT1YA" target=3D"_bla=
nk" style=3D"padding: 10px 10px; border:1px solid #f6a02e; border-radius: 4=
px; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#fffff=
f; text-decoration:none; font-weight:normal; display: inline-block; backgro=
und-color:#f6a02e; width:200px; max-width:240px;">Read more</a>            =
                </td>                                                      =
      </tr>
                                    </tbody>
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<table class=3D"ossBlockGroup" border=3D"0" cellpaddin=
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				                                  <table class=3D"ossBlockGroup" bgcolo=
r=3D"#edf7f9" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
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      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"dst=
rnk">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa6-2FyDk9JGFtFR-2Fesxxrhy80-2BGc2XWRRHtZ7yg-2FCaUtGbcw3frWfBv6nMDt7Yg8y=
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CHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07T=
UoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2BUVMnk0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917=
x3R9-2FlIWOmKnQMO-2FHJit7a6C3j00P1FsTTOJrnv2DnAMiWxuM1w6W1Z5hDp2W9u1fzixAVS=
BOa0xe9V-2BsUvb2f7nUFV7XDt8wl7selxyTyAyxHVmeUh3TLQ39Sgfhi6VjS5OrVKSgdgntOOe=
x-2Bxr4UhAT6EmENThs5NLFu6INyYNuqXs78qVPNrKwo6tWsO1yJ8wrUdvb3S-2BMc6HCrdV4D1=
-2FtC4rD-2FZdehtZwjSsYT3k" style=3D"display:block;"><img src=3D"https://s3.=
amazonaws.com/ossleads-bucket/plezi-production/documents/files/61de/e022/f4=
20/8704/46e0/36d4/original/ebook-en-omnichannel-customer-service.png?164199=
6321" width=3D"552" alt=3D"" style=3D"border: 0;width: 100%;max-width: 552p=
x;height: auto;"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

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				                                  <table class=3D"ossBlockGroup" bgcolo=
r=3D"#edf7f9" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
0" style=3D"max-width: 600px; padding: 0px 12px; margin-bottom: 0px; border=
: 0px solid transparent; line-height: 0; background-color: rgb(237, 247, 24=
9);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"3slxt">
<p style=3D"text-align: left;"><span style=3D"font-size:14px;"><span style=
=3D"font-family:Open Sans;"><strong>In this e-book, discover the 5 key reas=
ons why you should transform your customer service to offer a truly omnicha=
nnel experience, as well as :</strong></span></span></p>

<ul>
	<li style=3D"text-align: left;"><span style=3D"font-size:14px;"><span styl=
e=3D"font-family:Open Sans;">An assessment of today=E2=80=99s customer serv=
ice and customer expectations</span></span></li>
	<li style=3D"text-align: left;"><span style=3D"font-size:14px;"><span styl=
e=3D"font-family:Open Sans;">The analysis of new interaction channels and t=
heir usage</span></span></li>
	<li style=3D"text-align: left;"><span style=3D"font-size:14px;"><span styl=
e=3D"font-family:Open Sans;">Customer testimonials regarding the implementa=
tion of an omnichannel strategy</span></span></li>
</ul>
</div>
    </td>
  </tr>
  </tbody>
</table>

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				                                  <table class=3D"ossBlockGroup" bgcolo=
r=3D"#edf7f9" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"=
0" style=3D"padding: 0px; margin-bottom: 0px; border: 0px solid transparent=
; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
    <tr>
      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
gvbrgp">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
            <tbody>
              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#24b7c3=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEqNb7QYGfIGGMwg6-2BQ9-2=
FVEQQ-2FGin9MBUbMhcVu8cRQ-2FNrfMOh07hShoOVgXF2lpW18b5R69AoxOWbp79T2IRJgtQ8N=
iEAf0JdSxQ-2BUR-2FPSLPODjxCwElQjSf3Ajfp-2FS8bQOn8kkBZKUYMv99oJzM6OFyWIVBduk=
lkwy9yMC1TXvanVPHnMwq0zBiQwY2u7fSBq3lX2n-2FCxS270P91bbUyQPE8WRd8xXI-2F3eHz0=
mcqXjg-3D-3D7XR-_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0=
R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5=
wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2BUVMnk0a7ax=
caQ2-2FUM5MxUbYL0OztEcDDE917xwStvkRWRUCIVWE1B5uQJ-2Fabkp5E3r6ZB6V84flXzKvX7=
lx6xottxLBERGIe9ag8HuvB6EFPch63UVGg3EHLCveIhuYuaGNEKPtk-2Bnw2c9l-2FtL5wzo0H=
xPZFnJgJ28tSrUW-2BldgvLx8btZcecdBj60h1oY0W-2FCJQyklVldrbBZwuWdAD3G3OVZRTM-2=
Bo5OCAd2Rfl8EYMlFPfbzV9znRHaF1TAHlEdoQhqqthiVDzDLs9" target=3D"_blank" styl=
e=3D"padding: 10px 10px; border:1px solid #24b7c3; border-radius: 4px; font=
-family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-=
decoration:none; font-weight:normal; display: inline-block; background-colo=
r:#24b7c3; width:200px; max-width:550px;">Download ebook</a>               =
             </td>                                                         =
   </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			                                  <table class=3D"ossBlockGroup" border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 1=
00%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff"> =
 <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"html_code" oss-e=
l-edit=3D"iydnid"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" a=
lign=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>
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				                                  <table class=3D"ossBlockGroup" bgcolo=
r=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"cen=
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id transparent;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"lygesi">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGbtajOWCINF0c6-2F5XhFRHNv2ni4At0R-2Fo=
dUDY2KNbQCuE-2BBmpFKf-2FWkIHx8KkmuqkdhpijxH1N2-2FK-2BlwaYHfFPakXJDhy4kKFj9w=
VbqVqRet5DSJx6F0zR4FKxZv7nvixZGyEPKCbwK8xEH-2BGQKjgz80-2BjymNYL9mFqmR6gfvVI=
Pg0RsOJlek0pn5AslUWog7JYUSE-2Fy1yS16H3ll2WB5kLPkujnc9iz31eJu-2FqoXMA9j2TDcV=
TzuyN9QDhBGxUF8-3DXRzM_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcU=
gy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpGTQvAj=
dEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL6YDJ1z91DEFF35H1-2B-2BUVMn=
k0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917x9y4-2FGX0rzaCq9fjfeibB40SVgS095G7A1zk0uA=
M2K-2BQjUBqZYWC9ij5RIOq3WhNAlE5LkUjGxRzZ5icyXKxZ3czQlYGdonWjNklQrOKORhDLkCs=
ADSFf4idlORJc33YT86m5KlNPYleQmS92D5mMXYSTcb-2FC3qwCNRjQrHJt3O8OB3F9AL48254N=
-2BxMQxZ0s3C98yER2K1UPsO45E1ZIUyjOR0snr7b4Lw2OgZQAEMg" style=3D"display:blo=
ck;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/=
documents/files/61de/e09f/5406/7a52/9ca2/6d92/original/AdobeStock_85416976.=
jpeg?1641996444" width=3D"264" alt=3D"" style=3D"border: 0;width: 100%;max-=
width: 264px;height: auto;" title=3D""></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"j0bs4l">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Call Centers vs. Contact Centers: Wha=
t is the Difference?</span></span></strong></span><br>
<span style=3D"font-family:Open Sans;"><span style=3D"font-size:12px;">At t=
imes, some call centers have transformed into contact centers. Nonetheless,=
 both call centers and contact centers aim to provide the best customer exp=
eriences possible. So, what exactly is the difference? And what does it mea=
n for your brand?</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                  <table class=3D"ossBlockG=
roup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0=
" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px s=
olid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"mn69rg">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGbtajOWCI=
NF0c6-2F5XhFRHNv2ni4At0R-2FodUDY2KNbQCuE-2BBmpFKf-2FWkIHx8KkmuqkdhpijxH1N2-=
2FK-2BlwaYHfFPakXJDhy4kKFj9wVbqVqRet5DSJx6F0zR4FKxZv7nvixZGyEPKCbwK8xEH-2BG=
QKjgzt5Mq1BK2Lns8IJKkqrcZRX67P4UrzE1r-2FOslPsOUdBxGPDuSq2RVWVRb2dTynxvJ9cES=
QcWdvDiatCdNAyLwGKmZmutC-2Bwqe7ln0x2-2BetCM-3DyetU_xZzzR7eUdv-2BX6QkrpVLiiJ=
hxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkz=
boqkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAk=
iL6YDJ1z91DEFF35H1-2B-2BUVMnk0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917xx4SeBBa-2BaC=
mGBYHYc9moBC-2BvKpIRfvnNgA936BheBGiyG8b0-2BVXBXvRRe0HSIzECYdQFzGug-2Bpeq321=
LJ-2BK43bgw5KpY4m9UTkaMevHkE1SnStce3SAAmzKz0mCNUMCeeo2COKWUwczZdFKV1-2Fiq7K=
tq3owlaxSYHjX27jL8-2BuP0ClTeqI55TYxMOzPSgwQxPRgE72bTzNx-2BEYy-2BFggN-2BvW4F=
KYjsZvagIvmIIy6Oe0" target=3D"_blank" style=3D"padding: 10px 10px; border:1=
px solid #f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-s=
erif; font-size:16px; color:#ffffff; text-decoration:none; font-weight:norm=
al; display: inline-block; background-color:#f6a02e; width:200px; max-width=
:240px;">Read more</a>                            </td>                    =
                                        </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
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</table>
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</tbody>
</table>

=20
              <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;min-w=
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       <tbody>                        <tr>                          <td ali=
gn=3D"center" valign=3D"top" style=3D"padding:9px" class=3D"content-wrapper=
">                            <table border=3D"0" cellpadding=3D"0" cellspa=
cing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">            =
                  <tbody>                                <tr>              =
                    <td align=3D"center" style=3D"padding-left:9px;padding-=
right:9px;">                                    <table border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; backg=
round-color: rgb(255, 255, 255);">                                      <tb=
ody>                                        <tr>                           =
               <td align=3D"center" valign=3D"top" style=3D"padding-top:9px=
; padding-right:9px; padding-left:9px;">                                   =
         <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0">                                              <tbody>               =
                                 <tr>                                      =
            <td align=3D"center" valign=3D"top">                           =
                                    =
                                                  =
                                                     <div class=3D"col-copy=
 ossElement" osselementtype=3D"text" oss-el-edit=3D"1zbgtl" style=3D"positi=
on: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA2pmWoA8GPUeLoi6w-2FrsWwoQ-2FqmQqbO8NAaYdJND0lTvJ3W-2BP1XZKtasoFZw1VF=
7U1U2wzD4SOYGqdacFrcJZ2Dper-2B-2BBYpb83gmJRtn90ItLYwxpHgIxr32Gup-2FBzAd3qC4=
99FxRcG5ZTQmPhERVH4CwIben99FiTGEZgHZlQdQk-3DvhOz_xZzzR7eUdv-2BX6QkrpVLiiJhx=
nV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzbo=
qkiOonwJmfbw0Y-2F3DpGTQvAjdEz0i5wRaz7Ue3TTrVG1yZB-2BN-2Bt07TUoTmqB9eQTPAkiL=
6YDJ1z91DEFF35H1-2B-2BUVMnk0a7axcaQ2-2FUM5MxUbYL0OztEcDDE917x6-2FGxCCaWcyy7=
J7-2B6W4d1d9Z1zgsRhbWYnwidz83mdodORWbjilFdwa7p166gX7HjLCZMjmma9iVUgtHRlG3NW=
CRRJ5bpRcYHYC-2FKI0MXsHpIjujt9CIASslzOmlKNKX-2FWY0zjclt7Lupx4sExANv0W8Zrl-2=
FJjXxXp2S5GNJLGEAV3uvgjiIoWAL-2BDD-2B4sJAX-2FJ17AFCuTHLY2OUcWF-2BF7jDjwENTX=
HghAwuj-2Bmx6XZ1">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
5iAWo4BLBOkVduC-2FE5kec6VrSu63C6QD4kgW2Mn8cl2gC7YmBu-2FOSKDsNHi4UZV1a1Jre2q=
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 =20
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