22

✏️ Editing: 1702413993.M933922P3311477.depro4.fcomet.com,S=128386,W=132744:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 22 Mar 2022 14:11:11 +0100
Content-Type: multipart/alternative; boundary=bd34e477c5df29784ab5d840deb7f1b50aea39591537b6148a14aabdfe9f
Date: Tue, 22 Mar 2022 13:10:28 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <eCpAla9nQkyapc1EEW-mxQ@geopod-ismtpd-4-1>
Subject: Vocalcom News - 10 essential KPIs to follow, customer-centric
 experiences and how to manage your Synchronous and Asynchronous channels
Reply-To: customersuccess@vocalcom.com
Precedence: bulk
Feedback-ID: 62349a10f420875d22940db2:EmailCampaign:vocalcom
To: info@autozone.com.sa

--bd34e477c5df29784ab5d840deb7f1b50aea39591537b6148a14aabdfe9f
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=utf-8
Mime-Version: 1.0

Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to Vocalcom News, the newsletter that shares our main success stori=
es, blog articles, and highlights
=C2=A0

On this month=E2=80=99s agenda: advices on creating a customer-centric expe=
rience, 10 KPIs to monitor closely and our recommendations on how to manage=
 Synchronous and Asynchronous channels.=C2=A0

Happy reading !
-------------------------------

10 Essential KPIs to Follow for Inbound Call Centers
What are the essential inbound contact center KPIs to monitor to guarantee =
the success of your customer service department? Vocalcom has selected for =
you, in its latest article, the 10 essential metrics to follow for inbound =
calls.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bH28s7HNhIrrSLgmN9Jp1yeD9BB-2BMdjEbh-2FME0gXCQ3ehqqV9e20tB=
JmeNMmjitPADjeHIZVQ3pR5yqAYRW2ynr2SkFeAquqc6ZpgM43i3eL0yf5QaVkDimuzuJkYLZ1n=
aHv3jlinJUmM2AGBUi-2F9ULea8eIe9ccR2a8Z54p4VXw9rIRZ3GnHmvdb7i9bDbZr4MePRO1kS=
zmCg2WDVAs1tpWYd8rgDmSRZXxPGStz3zXh4K4npKJJ9TALe2AO1frbQUYt7kDjmVFEXzucjSZI=
PbWRrgLmEAEuexuIb5CElUp0QayY2soGfrU6rSKAWRWVNq9VNVz-2FQ986cmPaG7GN-2B-2BwhU=
X_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2B=
YljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3=
Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8Kl=
UFm8zpviOrJmNEkDVuQ5M4D-2BOxsds9I5BAqlFn96z-2F6rOKVoR4i42xmPjwP1ylHRXCrEWE-=
2FSmL5rcDdY6ctXMv04iqcukZtUyhE6n2piEezs6oWmULPn9-2FKS4EJDb6K3TsCZ8aOAuS61Zt=
1o-2FfY2fetsMH2lHush-2F0qmvA6RDqIUV2G54TX5Cfat0EgybNxcLc2yGfC6eDBoJvj7trS3K=
UdVeN09luH0GYtrjaXE9kp-2F5GnIqShfNBHLeZS

How Can Contact Centers Manage Synchronous and Asynchronous Channels?

In the omnichannel world that we know, how can contact center agents manage=
 every communication channel while aiming for the satisfaction of all custo=
mers? Discover the answers in our new article about the management of synch=
ronous and asynchronous channels.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bFQejbV4bgHC65yjLpUeeLKm5By2gRKaruCNBlkq92FgdMeKIFbwdYwO61=
B19m1JWFTSwaXTM6ob3aaiUhA1fcE8O2UjCzRJtsuU53F6EQn6OZIUGPyfP5dVyfpjRaI0rFQPm=
cvD6qIVtBG9HdC6qx4lVudXjHbUYiXaVYumoRz5vLxMdRA4rbvNu7m2bI2uPSMUgCaxlFb8rM63=
32y5vQxYG0yY81BkSy1kvsGADvDeD6px7XwnhE5uJ71DlOAmQ-2FY-2BybMk6MoaQ0kF9nLBA9-=
2BJgwyNwg3w1Q6XKRMpsLCl-2BGZFxPmMxYxH1i0I6WAXAWU0bwNVcYS8Hj9Z8Mb77HrXp2a_xZ=
zzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljy=
O9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DA=
rCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8=
zpviOrJmNEkDR4A1366R9X5qOP3g6m1TojKRyVPsWJnePnEHE1CY-2BLoTUOc8OUF26e4JXW8sa=
uy9tbJrBtMb3EO56rJnydnY3NiNUb37eMzjfhP19srMOkqV1hhjtmFkOThVnzzZn4PY8yosIUpy=
XPezsh5zNnE1SbwkFURbiumGrPlfFtc7vweb3xUBXXxKe-2FyfwWhXd6KPaO0oj7Uiyk1uF0pqa=
ocd4S7XIdgHLoBi1gjx2tSCAsJ

5 Tips for Creating Customer-Centric Experiences
No matter how outstanding your brand=E2=80=99s products and services may be=
, it=E2=80=99s the customer experience that counts first. Embracing a custo=
mer-centric attitude enables your company to deliver the kinds of experienc=
es that make customers want what your brand has to offer.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bFO82358NTPwiBcmfQT4bx0MUYGulcq3bRAu3t4xCGr-2Fcn7A6yjOzmPT=
-2FRoSmSaVvOgX1tViiDGWkIAvcQRSIDdx-2BDmg1ArLi-2FbD3fpG2tHXkMPriOSkswD1-2FkZ=
CGXBxZp9FX8UI8xCO1K2yIcpRabps6tqK9J8oTP-2Bs1YNGu5XkSv11ryWWwZfgMUFo-2FYs1qY=
RWGLEu8JjsbOfN4rg2o-2BrHvR0gX36whijtpzf6-2FATZvXx04ZwGW-2BsIdw62QZicR10-2BO=
wK8yzXcoG22-2BytHBHaegWaflgXLMbytTyqL3A1NRsE1n8wMU7T2ih5U7YDppQ-3DIbac_xZzz=
R7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9=
Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArC=
q7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zp=
viOrJmNEkDeRmlDEuxfBwXIdl2ehO8rthsc9mrKXnurqNW0vr43Rls7pF8UDNAzQOe4j6GLpkSZ=
qzDDJX51HQqSrge5MNY1-2F0rVKH-2F9AbEvmiWeffCWilGNpOeLIbsJ21NmaxStiQ-2FvYjz7f=
vof2KQn3RWtlGrhYYg9xPcMDS6lTLCYzyg9aoeMwpIxJQP5lBh70pdRg0bRWFKdk9zEaA-2B2U9=
Lixjrna9NEhdn5EnlnZ5kij85BxR
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA27aG1Qb3coFWPQvQgf7CYMdwacoAzotaJ=
jQJgSbcsOb5RpfwH3N-2BdNgD-2BOBDjZVaIYEedKx4wIHUhDm-2FXE5R0JG0Hn-2F3H-2Fn-2B=
DMsDUhGcwujRUtkIZCB9WlzotbQ4e3a4wB6OzPdJclPyUrog5pG2qa9ixYZKqKAXZbAaNGNJpye=
m08rrCRg5w5Iez9TgjlohX1k4f_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiV=
R43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknM=
Xl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDfq5tDDSxxbeGGM70GHTW2pcSviEqpY4edU=
itN2mmJy1x6fftamVvljW7okv-2F9jo65zBbs4K-2FNpLEFTzpiAqoIyHPCG6uoCft-2B0l9xmm=
HlsySDvlanGOAYf092vyYViYvtuOa3yu5waAxyoU9loAO8kYNHWuoN-2FljBrLrxM3A2R-2BZMO=
xTdJmzZ4P1xtXiZ-2BK0HrCoMVilOkqfcm6UiH6Q3g0wJ8SM7pbZZTwtp5Nv2gC
Se d=C3=A9sinscrire

--bd34e477c5df29784ab5d840deb7f1b50aea39591537b6148a14aabdfe9f
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=utf-8
Mime-Version: 1.0

<html>
  <body>
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http:/=
/www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns=3D"http://www.w3.org/1999/xhtml">
<head>
  <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DUTF-8">
  <meta name=3D"viewport" content=3D"width=3Ddevice-width, initial-scale=3D=
1">
  
  <meta http-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge">
  
  <meta name=3D"format-detection" content=3D"telephone=3Dno">
  
 =20
<style id=3D"plzResponsive">  * {    -webkit-box-sizing: border-box;    -mo=
z-box-sizing: border-box;    box-sizing: border-box;  }  body {    margin: =
0;    padding: 0;    -ms-text-size-adjust: 100%;    -webkit-text-size-adjus=
t: 100%;  }    table {      border-spacing: 0;    }    table td {      bord=
er-collapse: collapse;    }    .ExternalClass {      width: 100%;    }    .=
ExternalClass,    .ExternalClass p,    .ExternalClass span,    .ExternalCla=
ss font,    .ExternalClass td,    .ExternalClass div {      line-height: 10=
0%;    }    .ReadMsgBody {      width: 100%;      background-color: #ebebeb=
;    }    table {      mso-table-lspace: 0pt;      mso-table-rspace: 0pt;  =
  }    img {      -ms-interpolation-mode: bicubic;    }    .yshortcuts a { =
     border-bottom: none !important;    }    p {      margin: 0 !important;=
      -webkit-margin-before : 0 !important;      -webkit-margin-after : 0 !=
important;      -webkit-margin-start : 0 !important;      -webkit-margin-en=
d : 0 !important;    }    a, a button {      cursor: pointer !important;   =
 }    input[type=3D'button' i]::-webkit-file-upload-button, button {       =
cursor: pointer;    }    footer{      background-color:#fff;      width:100=
%;      content:'';      display:table;            margin:0;      padding:0=
;    }    footer nav ul{      display:block;      overflow:hidden;      lis=
t-style-type:none;      width:280px;      margin:0 auto;      padding:0;   =
 }    footer nav ul li{      float:left;      padding:0;      margin:0;    =
  padding-left:20px;    }    footer nav ul li:first-child{      padding-lef=
t:0;    }    footer nav img{      display:block;      width:40px;      marg=
in:0;      padding:0;    }    .contents-block-td{      display:table-cell; =
   }    @media screen and (max-width: 599px) {      img {        max-width:=
 100% !important;      }      .ossBlockGroup div{        max-width: 600px!i=
mportant;        min-width: inherit!important;        width: 100%!important=
;      }      #signature_email.ossBlockGroup div{        width:initial!impo=
rtant;      }      .contents-block-td{        width:100%!important;        =
display:inline;        float:none!important;      }      .force-row,      .=
container {        width: 100% !important;        max-width: 100% !importan=
t;      }      .invert {margin-top: 15px !important}      .invert > * {text=
-align: left !important}      .plz-header div.ossElement {text-align:center=
 !important;}      .plz-header img {max-width: 100px!important;}    }    @m=
edia screen and (max-width: 400px) {      .container-padding {        paddi=
ng-left: 12px !important;        padding-right: 12px !important;      }    =
}    .ios-footer a {      color: #aaaaaa !important;      text-decoration: =
underline;    }    @media screen and (max-width: 599px) {      .cols3 .col =
{        width: 100% !important;        /*border-top: 1px solid #eee;*/    =
    padding-bottom: 0 !important;      }      .cols3 .img-wrapper {        =
float: right;        max-width: 40% !important;        height: auto !import=
ant;        margin-left: 12px;      }      .cols3 .subtitle {        margin=
-top: 0 !important;      }    }    @media screen and (max-width: 400px) {  =
    .cols3 .cols-wrapper {        //padding-left: 0 !important;        //pa=
dding-right: 0 !important;      }      .content-wrapper {        //padding-=
left: 12px !important;        //padding-right: 12px !important;      }    }=
  </style>
</head>
<body style=3D"margin: 0px; padding: 0px; background-color: rgb(240, 240, 2=
40); background-repeat: repeat; background-size: auto; zoom: 1;" leftmargin=
=3D"0" topmargin=3D"0" marginwidth=3D"0" marginheight=3D"0" bgcolor=3D"#F0F=
0F0">
<table border=3D"0" width=3D"100%" height=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" style=3D"background: rgb(240, 240, 240); min-height: 100vh;">
  <tbody>
  <tr>
    <td align=3D"center" valign=3D"top">
      <table border=3D"0" width=3D"600" cellpadding=3D"0" cellspacing=3D"0"=
 class=3D"container" style=3D"width:600px;max-width:600px">
        <tbody>
        <tr>
          <td id=3D"ossBlocks" class=3D"content ui-sortable" align=3D"left"=
 style=3D"padding-top:12px;padding-bottom:12px">
            
                                                                           =
                                                                           =
                                                                           =
                                   <table class=3D"ossBlockGroup ui-droppab=
le" width=3D"100%" style=3D"width:100% !important" cellpadding=3D"0" cellsp=
acing=3D"0" dest=3D"">
              <tbody>
              <tr>
                <td>
                  <table class=3D"ossBlock" width=3D"100%" style=3D"width: =
100% !important">
                    <tbody>
                    <tr>
                      <td>
                        <div class=3D"ossElement" osselementtype=3D"text" s=
tyle=3D"font-family: arial, helvetica, sans-serif; font-size: 10px; text-al=
ign: center; padding: 8px 0px; position: relative;" oss-el-edit=3D"m5mmt3">
<p><a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
3Zr3cutOOWAl3SfoJKysWG14LQg9cO2qDy6CQxQTLjQnIOs-2Fyu87LkJyj-2FyAg0vBkXHlOWr=
NYTSTtyoGXtlB-2BUijQLXV2i4OWfCS3cy1mhMf9EeNRv67IGqCbMciT373AVx7MJauE4hq-2FG=
HjW2T8byujqPL-2By9TrfppDIUMJ0oTOHb2yi-2F0xxDmjvg6ZYuatWj4YrZSHk91vvwp89lasK=
kdq9orR6JBcQHhQtIjLSo6Tnk2yoany5-2B2QMH5k5LRP7J-2BC8QgmorTeoLG4R1se11vpOV2T=
9tH-2F0Jnhq1glSdNCSOl_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUg=
y-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2=
B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vg=
gP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDZGnhJOdFM-2F-2BOhjg9h5QJWvylVu4OTbc7Lnn=
QV5DSIba9CrCXSbpYNKWwpUieqMihskQf9rzN4cyKpqpedXhybWOHNMsDNkI-2FvuYZeTrK3VrA=
gfpo3Rbb7Lb1yD8QXtsFsQe0NsEjab664PVsWobJWLcJ1W-2B2U9phpFhgP2oqsS0dVxK4-2BM4=
9b7RmFP2gOeVahmfatlYaCq0-2F1gt4KCo-2BYikxzhG6-2FchCETr6n9MqW-2Ba" style=3D"=
color:#aaa;text-decoration:none">Ouvrir dans mon navigateur</a></p>
</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
            
            
            
           =20
           =20
                                                                           =
                                                                           =
                                                                           =
              =20
                <table class=3D"ossBlockGroup plz-header" bgcolor=3D"#fffff=
f" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=
=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid =
transparent; line-height: 0; background-color: rgb(255, 255, 255);" dest=3D=
"">                      <tbody>                        <tr>               =
           <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding=
:0 12px;">                                                              <div style=3D"d=
isplay:inline-block; max-width:50%; min-width:288px; vertical-align:top;"> =
                                   <table cellspacing=3D"0" cellpadding=3D"=
0" border=3D"0" width=3D"100%">                                      <tbody=
>                                        <tr>                              =
            <td style=3D"padding:10px 12px;">                              =
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">                                              <tbody>            =
                                    <tr>                                   =
               <td class=3D"ossElement" osselementtype=3D"image" align=3D"l=
eft" oss-el-edit=3D"b0hhhg" style=3D"text-align:left">                     =
                               <a href=3D"http://link.vocalcom.com/ls/click=
?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA27aG1=
Qb3coFWPQvQgf7CYMdwacoAzotaJjQJgSbcsOb5RpfwH3N-2BdNgD-2BOBDjZVaIQ690WkcUwEI=
sJhB0MaO17OuRsrbV96EBALKrqy3erZNSiUbQUaMKEdx3cGZQb7VGthjB55PRooCE7W1Z13MrHt=
4HZdch5hbJPPjD2eH6oos-3D3hNF_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7Ai=
Z-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Do=
iVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYk=
nMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDfOrcqPCf0f7HFeSoRvMwkB1mzpUU9-2F=
9BDmsoVwyqG5BUwHSQgilmXFZz5OjiqQS0-2BTRN-2F5fO52dF3GOPXFTexif9SCBZKTmpmNvw9=
-2FzGOwOkWkb3eigdpTR-2BjgtC-2FgdpOL7B2Z7PXeEP9JCZSGeF-2FiRcir0UL6VAxha7cab2=
Zq-2FMC5Oo0A66-2BZZAjmkT4IC3fKM5IwHaMlBCB62CofFzzLvHdaIhIqtSS-2BB4-2FTBtHMh=
" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bu=
cket/plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2800/origina=
l/logo-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalcom" style=
=3D"border: 0px; width: 100%; max-width: 188px; height: auto;" title=3D"Log=
o Vocalcom"></a>                                                  </td>    =
                                            </tr>                          =
                    </tbody>                                            </t=
able>                                          </td>                       =
                 </tr>                                      </tbody>       =
                             </table>                                  </di=
v>                                               =
                     <div style=3D"display:inline-block; max-width:50%; min=
-width:288px; vertical-align:top;">                                    <tab=
le cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">        =
                              <tbody>                                      =
  <tr>                                          <td style=3D"padding:10px 1=
2px;">                                            <table cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" width=3D"100%">                             =
                 <tbody>                                                <tr=
>                                                  <td>                    =
                                <div class=3D"ossElement _inline" osselemen=
ttype=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb=
(85, 85, 85); font-size: 14px; line-height: 20px; position: relative;" oss-=
el-edit=3D"r9zaud" spellcheck=3D"true" role=3D"textbox" aria-label=3D"=C3=
=89diteur de texte enrichi, l8855e" title=3D"=C3=89diteur de texte enrichi,=
 l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
                                     </td>                                 =
       </tr>                                      </tbody>                 =
                   </table>                                  </div>        =
                                                    </td>       =
                 </tr>                      </tbody>                    </t=
able>
 =20
             =20
                                     =20
                                                   =20
                   =20
                                                                         =20
     =20
   =20
				                                                                       =
                                                         <table class=3D"os=
sBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%=
" style=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bg=
color=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"18=
u9n"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cente=
r" width=3D"100%"></td>
  </tr>
</tbody>
</table>

=
                                                        <table class=3D"oss=
BlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" align=3D"center" width=3D"100%" style=3D"max-width: 600px; padding-t=
op: 0px; background-size: cover;" dest=3D"selectedTarget">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 width=3D"100%">
                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody>
                            <tr>
                              <td>
                                <div class=3D"ossElement" osselementtype=3D=
"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85,=
 85); font-size: 14px; line-height: 20px; position: relative;" oss-el-edit=
=3D"l5n4a">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><=
span style=3D"line-height:normal">Welcome to <b>Vocalcom News</b>, the news=
letter that shares our main success stories, blog articles, and highlights<=
/span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:16px;"><span lang=3D"EN-US" style=3D'font-famil=
y:"Open Sans",sans-serif'><span style=3D"font-family:Open Sans;">On this mo=
nth=E2=80=99s agenda: advices on creating a customer-centric experience, 10=
 KPIs to monitor closely and our recommendations on how to manage Synchrono=
us and Asynchronous channels.=C2=A0<br>
<br>
Happy reading !</span></span></span></p>
</div>
                              </td>
                            </tr>
                            </tbody>
                          </table>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </div>
                  
                </td>
              </tr>
              </tbody>
            </table>               =20
           =20
           =20
           =20
				                     =20

=20
				 =20
				                                                             =20
				             =20
       =20
                                               =20
     =20
   =20
       =20
				 =20

=20
				 =20

=20
				 =20
			             =20
     =20
				 =20

=20
                                                             =20
                                           =20
				                 =20
                             =20
				                         =20

=20
				             =20

=20
           =20

=20
				                           =20

=20
				                           =20
			         =20
                     =20
                                   =20
				             =20
			                            <table class=3D"ossBlockGroup" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; ba=
ckground-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody=
><tr>    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=
=3D"6f359n"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=
=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                                      <table class=3D"ossBlockGroup=
" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" alig=
n=3D"center" width=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; =
border: 0px solid transparent; line-height: 0; background-size: cover; back=
ground-color: rgb(255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"s2ylae">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH28s7HNhIrrSLgmN9Jp1yeD9BB-2BMdjEbh-2=
FME0gXCQ3ehqqV9e20tBJmeNMmjitPADjeHIZVQ3pR5yqAYRW2ynr2SkFeAquqc6ZpgM43i3eL0=
yf5QaVkDimuzuJkYLZ1naHv3jlinJUmM2AGBUi-2F9ULea8eIe9ccR2a8Z54p4VXw9rIRZ3GnHm=
vdb7i9bDbZr4MePRO1kSzmCg2WDVAs1tpSCgK5ZkGZVkQfe2Kg6VBfChg29hdPnUJ1snWqSFyuv=
FVOvAaTrFqut-2FEdNKQpGIizrVsQRe4tT-2By6eTgjDbym4FRhEiyVtYnkJyBqZBIz3VxX4FIN=
eW5tZOlPqgClj8-2FC7K6_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUg=
y-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2=
B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vg=
gP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDb-2BIokp72HJ2BB5AtfKB2O1VfVmidaDeknOTZN=
ahksq8KOfc1i0PNEim26X4NDYCNQNE5bLeDBmVT9qycUFHYfDJakAkR-2Fe813DJcQhCDXLvGNk=
gOqVDlaIunjaXqN7YV6p5aJm88-2BniLlBRr1uFFs2YjCeBNPXUODo0G-2F2IEWOFZKynJEb48p=
rH-2BqKkATySwxOa0WIg5HI7n3eHxNhdQUvULoN-2BBqfot8I0xpxmem4Z" style=3D"displa=
y:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-produc=
tion/documents/files/6221/f1ab/5406/7a1a/014f/a503/original/10-Essential-KP=
Is-to-Follow-for-Inbound-Call-Centers.png?1646391722" width=3D"264" alt=3D"=
10 Essential KPIs to Follow for Inbound Call Centers" style=3D"border: 0px;=
 width: 100%; max-width: 264px; height: auto;" title=3D"10 Essential KPIs t=
o Follow for Inbound Call Centers"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"9pe47">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">10 Essential KPIs to Follow for Inbou=
nd Call Centers</span></span></span></strong><br>
<span style=3D"font-family:Open Sans;"><span style=3D"font-size:12px;">What=
 are the essential inbound contact center KPIs to monitor to guarantee the =
success of your customer service department? Vocalcom has selected for you,=
 in its latest article, the 10 essential metrics to follow for inbound call=
s.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                      <table class=3D"ossBl=
ockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=
=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: =
0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"glghu7">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH28s7HNhI=
rrSLgmN9Jp1yeD9BB-2BMdjEbh-2FME0gXCQ3ehqqV9e20tBJmeNMmjitPADjeHIZVQ3pR5yqAY=
RW2ynr2SkFeAquqc6ZpgM43i3eL0yf5QaVkDimuzuJkYLZ1naHv3jlinJUmM2AGBUi-2F9ULea8=
eIe9ccR2a8Z54p4VXw9rIRZ3GnHmvdb7i9bDbZr4MePRO1kSzmCg2WDVAs1tpSCgK5ZkGZVkQfe=
2Kg6VBfChg29hdPnUJ1snWqSFyuvFVOvAaTrFqut-2FEdNKQpGIizrVsQRe4tT-2By6eTgjDbym=
4FRhEiyVtYnkJyBqZBIz3VxX4FINeW5tZOlPqgClj8-2FpoOh_xZzzR7eUdv-2BX6QkrpVLiiJh=
xnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzb=
oqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2Fr=
kpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDWnzcVW8w5-2=
BB76GwYpL-2BaU-2FTeROzanU-2BlWxoi9EnAD1hgjXVFYqUyR8zoPshdOide0u6UXguqVhTwu1=
CauRBrMsUDqhqly0Oea-2BKncHEJSr3gVh1nVxwz41sjBjqmMg4pM2doUvcbV9ICu8wvtIKoNaY=
lNcgkIbejtxHPkI3usaVGmRxc4MXoaXbVrPPCCDRcVrwB9V5WTHqrydxxdmHLPyeSa9UutYDmqn=
lbi8bmStn" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid =
#f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; fon=
t-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; displ=
ay: inline-block; background-color:#f6a02e; width:200px; max-width:240px;">=
Read more</a>                            </td>                             =
                               </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>

=20

=20
				                         =20
				                               =20
				                                                               =20
				 =20

=
         =20

=20

=20
				                                                                       =
                                                                           =
   =20

=20

=20
				 =20

=20
                                         =20
                                                                       =20
				                                         =20
                                                                           =
                            =20
				                            <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" w=
idth=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px so=
lid transparent; line-height: 0; background-color: rgb(255, 255, 255);" des=
t=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"edxax4">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFQejbV4bgHC65yjLpUeeLKm5By2gRKaruCNBl=
kq92FgdMeKIFbwdYwO61B19m1JWFTSwaXTM6ob3aaiUhA1fcE8O2UjCzRJtsuU53F6EQn6OZIUG=
PyfP5dVyfpjRaI0rFQPmcvD6qIVtBG9HdC6qx4lVudXjHbUYiXaVYumoRz5vLxMdRA4rbvNu7m2=
bI2uPSMUgCaxlFb8rM6332y5vQxh1wspcad18CyTEI2t6l-2FOB-2B7ziQrFDEDvC-2FCxgxIfq=
VceBnpc-2FfjQeeAnUUNPr79jvd5NYxMGV3VLDKlMyFqgS25YWPyyjkb7NKKw-2Bo-2FfrJSB1Z=
jfaSDif6NOEJhq8n-2FiKwh_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2Bc=
Ugy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43=
-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6=
vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDcRh5BMoLiH8OyMF04NIvUXsEE3RT09J6LIIen=
rAfTwgi0CCnL-2BVFatbrVTstYL8XBP04hYYqoiBa26ChI8uJyUo1k5ACYCzV2BQWPBneETv-2B=
UBBnwaCejIoDT1VocUoghgyOg04puGlZmWa6pXtq-2FrmisFYldN-2Fdzb0hIV4NS7tBEGVOkzH=
UGS-2FC-2FH2dlxEthPfnKbvsUrsWlxrMfmfL4QZEZQ181q8dN-2FOtKNELSpV" style=3D"di=
splay:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-pr=
oduction/documents/files/6228/864f/f420/871e/4602/0929/original/AdobeStock_=
370365852-min.jpeg?1646822986" width=3D"264" alt=3D"How Can Contact Centers=
 Manage Synchronous and Asynchronous Channels?" style=3D"border: 0;width: 1=
00%;max-width: 264px;height: auto;" title=3D"How Can Contact Centers Manage=
 Synchronous and Asynchronous Channels?"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"y8qshgh">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How Can Contact Centers Manage Synchr=
onous and Asynchronous Channels?</span></span></span></strong></p>

<p><span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">I=
n the omnichannel world that we know, how can contact center agents manage =
every communication channel while aiming for the satisfaction of all custom=
ers? Discover the answers in our new article about the management of synchr=
onous and asynchronous channels.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                            <table class=3D"ossBlockGroup" =
bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bord=
er=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid t=
ransparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"fc1l1f">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 0px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFQejbV4bg=
HC65yjLpUeeLKm5By2gRKaruCNBlkq92FgdMeKIFbwdYwO61B19m1JWFTSwaXTM6ob3aaiUhA1f=
cE8O2UjCzRJtsuU53F6EQn6OZIUGPyfP5dVyfpjRaI0rFQPmcvD6qIVtBG9HdC6qx4lVudXjHbU=
YiXaVYumoRz5vLxMdRA4rbvNu7m2bI2uPSMUgCaxlFb8rM6332y5vQxh1wspcad18CyTEI2t6l-=
2FOB-2B7ziQrFDEDvC-2FCxgxIfqVceBnpc-2FfjQeeAnUUNPr79jvd5NYxMGV3VLDKlMyFqgS2=
5YWPyyjkb7NKKw-2Bo-2FfrJSB1ZjfaSDif6NOEJhq8n-2Fm3cJ_xZzzR7eUdv-2BX6QkrpVLii=
JhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFk=
zboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2=
FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDUPAXQv-2F=
Ynu1-2BjHiliPdROgs8zW2Fpg4Vu18CWcyNPgsS6cIUbfZ2w3G4yXFJ1SymlCqQ4oOM7g4INsRw=
9Qo7MJ6gMjrHbLR8kXIBjk-2B2zuJ-2FkeK50i-2FBZEktoT5MHoW2N0-2Bxoi6nsXSXULFj07B=
YeVrNzWdEPDH7DKb0UWMH3ae17khOptpa-2FR490utk6Es6scGjBlnUqf5qvQbQTUlVdbs88-2B=
FhNgWiUqenXS9kJnh" target=3D"_blank" style=3D"padding: 10px 10px; border:1p=
x solid #f6a02e; border-radius: 0px; font-family: Helvetica, Arial, sans-se=
rif; font-size:16px; color:#ffffff; text-decoration:none; font-weight:norma=
l; display: inline-block; background-color:#f6a02e; width:200px; max-width:=
240px;">Read more</a>                            </td>                     =
                                       </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>

=20
                                                                           =
                                              =20

=
                         =20
				                             =20

=20
                                         =20
                                                         =20
				 =20

=20
				                                                       =20
                                                                           =
            =20
				                                 =20

=20
				                                     =20

=20
				                                     =20
			                                     =20
                                                                           =
                                                                           =
                                   =20

=20
				                                                                       =
                            =20

=
                                                                           =
=20
            
                   =20
				 =20

=
                                                                           =
  =20
     =20
   =20
                                                   =20
				                 =20

=20
				                                            <table class=3D"ossBlockGro=
up" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" al=
ign=3D"center" width=3D"100%" style=3D"max-width:600px; margin-bottom:0;bor=
der: 0 solid transparent;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"49vzuh">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFO82358NTPwiBcmfQT4bx0MUYGulcq3bRAu3t=
4xCGr-2Fcn7A6yjOzmPT-2FRoSmSaVvOgX1tViiDGWkIAvcQRSIDdx-2BDmg1ArLi-2FbD3fpG2=
tHXkMPriOSkswD1-2FkZCGXBxZp9FX8UI8xCO1K2yIcpRabps6tqK9J8oTP-2Bs1YNGu5XkSv11=
ryWWwZfgMUFo-2FYs1qYRWGLEu8JjsbOfN4rg2o-2BrPfE-2BE4iz2d842mC-2B-2FTEKhs-2Fx=
Dius0jpTrS26E8rBEp0eu37oZMxjYeCy9w1fpzBvR6eiVNMF-2FS4pS913a0Oe-2BHWyOFIWYmE=
j1prMMMjzvjM-3Dql4k_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-=
2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-=
2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP=
-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDYvB8WTvwKoHmVWIjYdNkmJOzWxycW8vhJiUjW1VOw=
QgdTn6P-2BnriX5uA34nnWdoyCGs4JwafiqEwlbkaj7GX4AS2kWNjxVgo-2BpRKUJ7V5Itk-2FU=
h3J3q-2FXVpWK1FzQ5Iy3GHdat9iR7-2F-2FSw4FwQaAD8ZwMxEhpp3XDOXnvUSQ8Cc-2FonbMv=
XCQI4BpLOJF0YUeGK2sLXyieCKCVOLASTAf6yj-2BXaBCdK9-2BeXzCH2lKxtF" style=3D"di=
splay:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-pr=
oduction/documents/files/620b/8d5e/007f/b77d/425d/2b11/original/open-uri202=
20215-32066-hphipa?1644924253" width=3D"264" alt=3D"5 Tips for Creating Cus=
tomer-Centric Experiences" style=3D"border: 0;width: 100%;max-width: 264px;=
height: auto;" title=3D"5 Tips for Creating Customer-Centric Experiences"><=
/a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"ugscfv">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">5 Tips for Creating Customer-Centric =
Experiences</span></span></span></strong><br>
<span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">No m=
atter how outstanding your brand=E2=80=99s products and services may be, it=
=E2=80=99s the customer experience that counts first. Embracing a customer-=
centric attitude enables your company to deliver the kinds of experiences t=
hat make customers want what your brand has to offer.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                            <table class=3D=
"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; bor=
der: 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"yvzac">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFO82358NT=
PwiBcmfQT4bx0MUYGulcq3bRAu3t4xCGr-2Fcn7A6yjOzmPT-2FRoSmSaVvOgX1tViiDGWkIAvc=
QRSIDdx-2BDmg1ArLi-2FbD3fpG2tHXkMPriOSkswD1-2FkZCGXBxZp9FX8UI8xCO1K2yIcpRab=
ps6tqK9J8oTP-2Bs1YNGu5XkSv11ryWWwZfgMUFo-2FYs1qYRWGLEu8JjsbOfN4rg2o-2BrPfE-=
2BE4iz2d842mC-2B-2FTEKhs-2FxDius0jpTrS26E8rBEp0eu37oZMxjYeCy9w1fpzBvR6eiVNM=
F-2FS4pS913a0Oe-2BHWyOFIWYmEj1prMMMjzvjM-3DA5Ab_xZzzR7eUdv-2BX6QkrpVLiiJhxn=
V-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboq=
kiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2Frkp=
YCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDcoDYgCbFIBj28=
Af-2B6-2BYNRXj6bPRT-2BFnhMRSDuOUEXXmrSDY9l-2FSJLjo9r11sOEgZ1tqvD-2Fm2wQraH7=
mfOzJOtRHkZh8ADDDtRy-2BCaZiIkmNEbWkbOgGgZcW4s2BxYSqi7Huq8JBncfxYSiMqZwguiV3=
qP4onkMCQo8mPO2zBS5OpvrFwwXzbV7gjbQbfGJwj7RLLliDm0Y49eayB63jLQHC0ZnXRsPLQlP=
6r5igA8B5" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid =
#f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; fon=
t-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; displ=
ay: inline-block; background-color:#f6a02e; width:200px; max-width:240px;">=
Read more</a>                            </td>                             =
                               </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>

=20
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wid=
th=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;min=
-width: 100%;background-color: rgb(255, 255, 255);" dest=3D"">             =
         <tbody>                        <tr>                          <td a=
lign=3D"center" valign=3D"top" style=3D"padding:9px" class=3D"content-wrapp=
er">                            <table border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">          =
                    <tbody>                                <tr>            =
                      <td align=3D"center" style=3D"padding-left:9px;paddin=
g-right:9px;">                                    <table border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; bac=
kground-color: rgb(255, 255, 255);">                                      <=
tbody>                                        <tr>                         =
                 <td align=3D"center" valign=3D"top" style=3D"padding-top:9=
px; padding-right:9px; padding-left:9px;">                                 =
           <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"0">                                              <tbody>             =
                                   <tr>                                    =
              <td align=3D"center" valign=3D"top">                         =
                                    =
                                                  =
                                                       <div class=3D"col-co=
py ossElement" osselementtype=3D"text" oss-el-edit=3D"sdl80t" style=3D"posi=
tion: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA27aG1Qb3coFWPQvQgf7CYMdwacoAzotaJjQJgSbcsOb5RpfwH3N-2BdNgD-2BOBDjZVa=
IDhZ8XU6VzUmYxWe-2F-2BV61umHQJNKeLy3uSiMwBcPuhliSzma59YIjizwM-2BeGLFq9CIiBM=
WftfSuVRVy-2FZxhBIlUwzEKoz7XazimMMGnv4hLA-3D4aA3_xZzzR7eUdv-2BX6QkrpVLiiJhx=
nV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzbo=
qkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2Frk=
pYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDcXNvbj0DSMB2=
IeYgMgCoZOEu4S8qhtgysBCOWhCPn72qy76ZRAIuCwELyeNXPGrO289z4rFAl-2BDxNzujHjHkf=
d9R6PJ2NTk0rD08rOzd1pndXzduSBRc5ttq-2FqRaQRs-2FfnKknC0k4ji9fG3EnQy1f2kfcDFk=
1J-2B8fqtlSN72KZEwrb-2BVUPGsHb1OFxqB4eIKXEbgwfMIkw3DRHjLqqqg9P6MNCHePiHiazM=
-2FQAh3wfL">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
5iAWo4BLBOkVduC-2FE5kec6VrSu63C6QD4kgW2Mn8cl2gC7YmBu-2FOSKDsNHi4UYME-2FAjQm=
KR-2BG4uq3-2BJW-2FCnWqkGgBEKT3F6C6tsSIPhA2WCnEGmswpFpW7vzH7gznxtYveGQv-2Fu-=
2Fatxei4dCTujLIbUc-2Fd23jEJi4iaWEHbKTWVswsCb8gwMH1HWR4iVowDuVDUkVB6aDuPxs04=
oLOvIQjwczH8wXy35Lc85YT-2FiW4Fv_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX=
7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F=
3DoiVR43-2B-2FxXGZx2M6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2Fs=
vYknMXl6vggP-2BFrNKtCJFx0xz8KlUFm8zpviOrJmNEkDfjREU6vY4sOiGXiAug24TNwaIl8Qv=
fLpHOotMbvBEDX5HdKNM8PTKvqxXpOwv-2BsTkoM7rT5mAEyNFF6AmSmFbohhloHmmVipcj-2BW=
MznpYZWbUdYEoynyB3Ur6hMHKhRiKGzPOYRxCWd6pxXIIRZEdSUVHufWs4eY04uMbzaPEwcn1PU=
rxqV0AiccduLBc7HISnSFYDAdZ3CzKRnYecInVK5XGpdh2lXlUHmnhBM7TRp" style=3D"text=
-decoration-line: none;"><img alt=3D"LinkedIn" height=3D"30" src=3D"https:/=
/s3.eu-central-1.amazonaws.com/plezi-bucket/static/templates/emails/linkedi=
n-color.png" style=3D"height:30px; width:30px" width=3D"30"></a><a href=3D"=
http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa2Ygpl6EVQL2eBz=
uUC9tpp5EzpPAxAQ2HizfYOJkzOu8CqZPOgZRXNMnV0md-2FUZmSYk2mgnFyuRxvi6SFwpO5uMU=
e5YsGeBl7TFqCqNeporYdCBoFB0Ykid6wuDlnRc3XdwSF4NGAtmHEjmWrNJnRyR0FXOB4TVRqM1=
GYaKRG9pWq-2FsGq2iRNfVRLIAKU9UupgfqeiOvSEEGMVx3STbLdxV5xe7cXJznTwryDdZodE9t=
cpFC_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa=
-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6SECgw=
GE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJFx0xz=
8KlUFm8zpviOrJmNEkDVEBUs0sorVUii-2BE30U2J5KHQKooZf-2BYbNaVy3Khhqe-2FF9VXtsu=
HxkIEkzS2z1osxJ8C9neR6hjoLB4vSQaLrByPNDyJ2nxviy90nrGQuENYWnig6ScFv-2FsNvzhV=
Gx6nkNQa6eGb1H7Lmf16RPQ-2Fr6doYjgq8MXM3sptv080wy44nXWyrNmZfzJ2PevLwT4w8uCa8=
a-2FhPzVQpBolX7kEAQkZEhOh-2FoXrNhOO0cXZ-2Fh1l" style=3D"text-decoration-lin=
e: none;"> <img alt=3D"Twitter" height=3D"30" src=3D"https://s3.eu-central-=
1.amazonaws.com/plezi-bucket/static/templates/emails/twitter-color.png" sty=
le=3D"height:30px; width:30px" width=3D"30"></a><a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa90-2FzjDBvNH4c0pLx7bmrXxqWuOkv=
ExTD-2Bczlb66DRyp6b9mssG-2FYD1-2Bmr-2F0UBypuKYqxc5HrKHdRjv-2FKhGoYIXaEHt7mj=
dsaZo3IfZLOOsA9PAw-2B5gKwuO3EPVcJNezZ2hIt-2BsSAVRxz4rhFn9ShIkWyofGkJ3SqSX3R=
pDYPav22eFEcgGpzu58-2FlTQhZZCsu-2B6ca1rDH9klz9R2IFWIS-2BHkQQ9xI3-2Feb8hqrM-=
2F1eYL14dh_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2=
BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M=
6SECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtC=
JFx0xz8KlUFm8zpviOrJmNEkDViMwiLWuUWvz6DD9OQqtsExNbnp1WGYtPo7XI2zT7-2Bs5eOrU=
i991mxZYuzno9DyqCXjy4YK8zurnwxgC2nof9UNWhcxzC-2BG7b4PpAuY4e4NjzaZwepSx5UARM=
DFYhOsgV-2BWujd9D1-2FE1OXSG0wjVempybyj5CWA8BnLSCJ5aQvuwiLLGWdE1MHfHVuh4-2FR=
0PywRowgaN-2B20As-2Ftsn-2BI0JkJTgxfzi5SIpeFbSfQVSFq" style=3D"text-decorati=
on-line: none;"> <img alt=3D"Facebook" height=3D"30" src=3D"https://s3.eu-c=
entral-1.amazonaws.com/plezi-bucket/static/templates/emails/facebook-color.=
png" style=3D"height:30px; width:30px" width=3D"30"></a></p>
</div>                                                                             =
                                                                                       </td>            =
                                    </tr>                                  =
            </tbody>                                            </table>   =
                                       </td>                               =
         </tr>                                      </tbody>               =
                     </table>                                  </td>       =
                         </tr>                              </tbody>       =
                     </table>                          </td>               =
         </tr>                      </tbody>                    </table>
 =20
                                                                           =
                 <table class=3D"ossBlockGroup ui-droppable" width=3D"100%"=
 cellpadding=3D"0" cellspacing=3D"0" dest=3D"">
              <tbody>
              <tr>
                <td>
                  <table class=3D"ossBlock" width=3D"100%">
                    <tbody>
                    <tr>
                      <td>
                        <div class=3D"ossElement" osselementtype=3D"text" s=
tyle=3D"padding: 8px 0px; text-align: center; font-family: arial, helvetica=
, sans-serif; font-size: 10px; position: relative;" oss-el-edit=3D"k5aodr">
<p><span style=3D"font-size:11px;"><a href=3D"http://link.vocalcom.com/ls/c=
lick?upn=3DCze7XOK6qbsRWijCs0GOa5W3t-2ByPuw6Yx-2FrMZk4iugwKeolfRLUkugK7ZGQR=
ggpBUcNcMLI2BxHkvlXz6N1sP1ocwJc4pObUf-2FY07UmKPQ-2FAmoneDchAZQ6EM7L9ca8OcBf=
M3aTum0y11twf1PGLamlERcusShSx1yUqCrHMY-2BBcfaolw40xXP6aO5AbmneYZjLL7Cong5ZY=
Cu0OqRHB-2BBRC-2Bgk69pQl1-2BZbqOxdYPw3JBVmUnnZDDJn6-2BDAFw4h4Wk5sadqwZnQ9k0=
Z0EiHyGrxIM7R4McKZGN5zlW8g3Mzjwbezsu4l-2Fmqhoo7P79wpqhCresAuoFFwaT6ixGqLw-3=
D-3DnNnn_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2Bp=
rhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoiVR43-2B-2FxXGZx2M6S=
ECgwGE3Q6DArCq7vHBuLUxYBRWY-2B-2FrkpYCkGWEJ5RI3f-2FsvYknMXl6vggP-2BFrNKtCJF=
x0xz8KlUFm8zpviOrJmNEkDVI7ao85wtkdaid-2FRKGX59FN-2FEwuKvW0nxRnNH5f2K5Nm6qo6=
dJS4Wpo-2BfMqX-2BWOaC4S-2BgYHomvYKK55ZSDXZzA9iI-2BUmU6aayPxji2GupLBBamiXOHX=
UEEVU55LPgx3en1pDI13x8OfgZ6JzqtvwqkjyEGP5XoZGLl0KrXBgQVZDg-2Fw-2BY-2FmwRHOW=
gjN9-2BSVBfBhquEPMwHxTJHU-2F94zheVCIigH5kwtUf4wJyO5JPXg" style=3D"color:#bb=
b; text-decoration: none"><span style=3D"color:#000000;">Se d=C3=A9sinscrir=
e </span></a></span></p>
</div>
                      </td>
                    </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
              </tbody>
            </table>
            
          </td>
        </tr>
        </tbody>
      </table>
    </td>
  </tr>
  </tbody>
</table>

--bd34e477c5df29784ab5d840deb7f1b50aea39591537b6148a14aabdfe9f--

MR SKB