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Date: Tue, 24 May 2022 06:31:10 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to Vocalcom News, the newsletter that shares our main success stori=
es, blog articles, and highlights
=C2=A0

Among the blog articles you will find this month: some tips for=C2=A0Balanc=
ing=C2=A0Inbound and Outbound Call Strategies and=C2=A011 Essential KPIs fo=
r Outbound Call Centers.

Karine Palacios, Vocalcom Chief Product Officer, talks about our new produc=
t roadmap and new features to come.

=C2=A0

We are also very happy to announce that Vocalcom names=C2=A02 VPs for Latam=
 and Southern Europe!

Happy reading !
-------------------------------
Vocalcom, a global supplier of cloud contact center and customer experience=
 management solutions, is building an imminent future, starting with the vi=
sion and strategy of its market positioning, as well as the stabilization a=
nd evolution of his roadmap, but also within a new organizational structure=
 in strategic countries.
Learn more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1=
iiYEL0kixsliBEVpwt0bEOU7xcyfxAE7QWJA-2FAEW1AIdhMQyarh4kbp6B4D2-2F4GiLlr7af0=
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8B2-2BRTpR71Rb-2B44pqVLXNd2lRi-2FZXzI9w1LD0bWRT
-------------------------------

How to Balance Inbound and Outbound Call Strategies in the Contact Center
It is important to balance inbound and outbound strategies to drive contact=
 center efficiency. The method chosen will have a strong, direct impact on =
your brand=E2=80=99s overall success.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bF9QEtzJpYbab3dK5ee2q1IO-2B7ozyHqs04r80uasxdi5b-2B9yK1Rmvl=
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0PlkfvJNInfV-2BRZqPS
-------------------------------
Vocalcom new roadmap
Innovate more, innovate always. For=C2=A0Vocalcom, it=E2=80=99s more than a=
 mantra=E2=80=94it=E2=80=99s a proven method for bringing the best to custo=
mer service centers. Karine Palacios, who has joined the company as Chief P=
roduct Officer, lifts the veil on the new roadmap!

The integration of Infobip with the Herm=C3=A8s platform will allow our cus=
tomers to evolve their proactive engagement strategy toward a more profitab=
le and non-intrusive model, based on the user=E2=80=99s acceptance of conta=
ct across digital channels, in addition to vocal calls.=E2=80=9D
Karine Palacios
Learn more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1=
iiYEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmnaXhRWKqQmachf3sg6SCcQKP3BzfEhcH03=
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OrBrcUnwvYSMD-2BpM-2FC0dT1EuMCj
-------------------------------

11 Essential KPIs for Outbound Call Centers

What are the essential outbound contact center KPIs to monitor to guarantee=
 the success of your customer service department? Vocalcom has selected for=
 you, in its latest article, the 10 essential metrics to follow for outboun=
d calls.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHAVWDIQFdHOI682uz-2BWn6622KtpjZukmbIcjh5TKjCKsoGFnJ3QMjbu=
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vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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heq" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads=
-bucket/plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2800/orig=
inal/logo-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalcom" styl=
e=3D"border: 0px; width: 100%; max-width: 188px; height: auto;" title=3D"Lo=
go Vocalcom"></a>                                                  </td>   =
                                             </tr>                         =
                     </tbody>                                            </=
table>                                          </td>                      =
                  </tr>                                      </tbody>      =
                              </table>                                  </d=
iv>                                              =
                      <div style=3D"display:inline-block; max-width:50%; mi=
n-width:288px; vertical-align:top;">                                    <ta=
ble cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">       =
                               <tbody>                                     =
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12px;">                                            <table cellspacing=3D"0"=
 cellpadding=3D"0" border=3D"0" width=3D"100%">                            =
                  <tbody>                                                <t=
r>                                                  <td>                   =
                                 <div class=3D"ossElement _inline" osseleme=
nttype=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rg=
b(85, 85, 85); font-size: 14px; line-height: 20px; position: relative;" oss=
-el-edit=3D"4lf4j" spellcheck=3D"true" role=3D"textbox" aria-label=3D"=C3=
=89diteur de texte enrichi, l8855e" title=3D"=C3=89diteur de texte enrichi,=
 l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
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          </tbody>                                            </table>     =
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able class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0" width=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 255=
);" dest=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"o3=
2f9"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cente=
r" width=3D"100%"></td>
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=
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ble class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D=
"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=3D"max-width: 6=
00px; padding-top: 0px; background-size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
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                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 214.667px !important; transform: none !important; transform-origin: 276px=
 107.333px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter=
__scroll-element" style=3D"top: 0px !important; left: 0px !important; width=
: 552px !important; height: 214px !important;"><canvas class=3D"lt-highligh=
ter__canvas" width=3D"73" height=3D"24" style=3D"display: none; top: 0px !i=
mportant; left: 92px !important;"></canvas></lt-div></lt-div></lt-highlight=
er><div class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: =
Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-h=
eight: 20px; position: relative;" oss-el-edit=3D"xg0lk" data-lt-tmp-id=3D"l=
t-357429" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><=
span style=3D"line-height:normal">Welcome to <b>Vocalcom News</b>, the news=
letter that shares our main success stories, blog articles, and highlights<=
/span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">A=
mong the blog articles you will find this month: some <b>tips</b> for=C2=A0=
Balancing=C2=A0Inbound and Outbound Call Strategies and=C2=A011 Essential K=
PIs for Outbound Call Centers.<br>
<br>
Karine Palacios, Vocalcom Chief Product Officer, talks about our new produc=
t roadmap and new features to come. </span></span></p>

<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">W=
e are also very happy to announce that Vocalcom names=C2=A02 VPs for Latam =
and Southern Europe<b>!</b><br>
<br>
<span lang=3D"EN-US">Happy reading !</span></span></span></p>
</div>
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p" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D=
"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#=
ffffff">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"html_co=
de" oss-el-edit=3D"b45l0f"><hr size=3D"2" background=3D"#ffffff" color=3D"#=
24B7C3" align=3D"center" width=3D"100%"></td>  </tr></tbody>
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				          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"1=
00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:60=
0px;padding:0px 0px; margin-bottom:0;border: 0 solid transparent; line-heig=
ht:0;" dest=3D"">
  <tbody>
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    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"2ge=
xfe">
        <img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-producti=
on/documents/files/627e/30da/f420/8748/42bd/68eb/original/Annonce-Andres-Or=
iol-blog-EN.jpg?1652437210" width=3D"600" alt=3D"" style=3D"border: 0;width=
: 100%;max-width: 600px;height: auto;">
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				          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"1=
00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:60=
0px;padding:0 12px;margin-bottom:0;border: 0 solid transparent;line-height:=
0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"ofua">
<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">V=
ocalcom, a global supplier of cloud contact center and customer experience =
management solutions, is building an imminent future, starting with the vis=
ion and strategy of its market positioning, as well as the stabilization an=
d evolution of his roadmap, but also within a new organizational structure =
in strategic countries.</span></span></p>
</div>
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				          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"1=
00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px=
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est=3D"">
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nter">
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                <td align=3D"center">
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align: center;">
                    <tbody>
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                       <td style=3D"border-radius: 4px;" bgcolor=3D"#24b7c3=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEOU7xcyfxAE7QWJA-2FAEW1=
AIdhMQyarh4kbp6B4D2-2F4GiLlr7af0z2wjcqXCynZA2lAB9TaQLKdbOd-2FG07WxEZKeH-2FL=
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6-2BheD-2FOFIGUNvNyDx8-2BHQc3Uz15z-2FzenSeqlTE5L3kJFAxXhzh2X85OAvzrIZC1PuvP=
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LX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw=
0Y-2F3Dr44nClkPj8vrahyQzu-2FscPwvFTixJxW2Zbq0vqVnKYecC6ZH-2BkejTu8uYfcwol6X=
CqnsHmtwiRdaHobGOC4yEKSTpvSm-2BFNeWYTORNUQ6NI90SD3bf2AAvAb1OZXPqfOjExaEVD5l=
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PSNjEBN6wCAR7cT6IMo0VYMaZey4snu-2BabYegVoUctERrkIi0ioEDgzNoJDTNEC5qu6-2F-2F=
yy1L-2FdpVazF7Q5-2Bspt-2FxID-2FJjJArfzw6ATUyszdAInBnGlte3o1zUy0HOA3Ir" targ=
et=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #24b7c3; border=
-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; co=
lor:#ffffff; text-decoration:none; font-weight:normal; display: inline-bloc=
k; background-color:#24b7c3; width:200px; max-width:550px;">               =
             Learn more                          </a>                      =
      </td>                                                            </tr=
>
                    </tbody>
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                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			          <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: rg=
b(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=
=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"2ce4mu"><hr siz=
e=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D"=
100%"></td>  </tr></tbody>
</table>        <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" =
style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid transparen=
t; line-height: 0; background-size: cover; background-color: rgb(255, 255, =
255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"3sno4t">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF9QEtzJpYbab3dK5ee2q1IO-2B7ozyHqs04r8=
0uasxdi5b-2B9yK1RmvlhxGtccnkAqaDLSQB0mp8jWta4zgBzis7f6mH4hSzDDqgnlquk3Ga366=
f8ySK-2Bk-2FNak2ib-2BXbD18Pdd3WHJx9LGfcrUQlIKWQC7wDD-2Fh0vO-2BUP88YaWwDx81x=
LoJiRZhnjbCbWg2gmSR1K3IVoECioZGYTF3YQxzFNHRGbHveJkjcYpvw81qDvimnEz-2BQzS2Ky=
PpSsTJTttZxShLYI7EjFsPvqYwM8W897Gni-2F7o3tvNpsAXlzrP9yPqMwHqd5sh86BfYs9Fr5m=
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prhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Dr44nClkPj8vrahyQzu-2=
FscPwvFTixJxW2Zbq0vqVnKYecC6ZH-2BkejTu8uYfcwol6XCqnsHmtwiRdaHobGOC4yEKSTpvS=
m-2BFNeWYTORNUQ6NI6XE3-2Bld1HKoT5-2Bjjnlh-2FJAuzbUR0MWmARRxpK3AMnmKXQ2WDFWg=
DosoVNLgJfiEbxrEgZhAG1TZ5SIguEuhmcp4eUP-2BVLdUs-2BhiW4Gi7IRwDOVwfTBcOFESqJO=
ev6coNWyxXaHBYgkPfmOY6u8lAmRmx80EUg6iPD9wv-2B6nlbfHxoLu909zvv676BXIJOLYMA7T=
ASz9anARtWMP0VhcE5K-2BikgsGUHGuiOnKjgSaHoM" style=3D"display:block;"><img s=
rc=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/f=
iles/627e/2528/e317/a76f/7ecf/005c/original/Strat%C3%A9gie-appels-entrants-=
sortants.JPG?1652434216" width=3D"264" alt=3D"How to Balance Inbound and Ou=
tbound Call Strategies in the Contact Center" style=3D"border: 0px; width: =
100%; max-width: 264px; height: auto;" title=3D"How to Balance Inbound and =
Outbound Call Strategies in the Contact Center"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"xnk6m4j" data-lt-tmp-id=3D"lt-391096" spellcheck=3D"false" da=
ta-gramm=3D"false">
<p><span style=3D"font-family:Open Sans;"><span style=3D"color:#f6a02e;"><s=
trong><span style=3D"font-size:14px;">How to Balance Inbound and Outbound C=
all Strategies in the Contact Center</span></strong></span><br>
<span style=3D"font-size:12px;"><strong>It is important to balance inbound =
and outbound strategies to drive contact center efficiency</strong>. The me=
thod chosen will have a strong, direct impact on your brand=E2=80=99s overa=
ll success.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
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e class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom=
: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"">
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ze:0;" align=3D"center">
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                                <td align=3D"center">
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" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bF9QEtzJpY=
bab3dK5ee2q1IO-2B7ozyHqs04r80uasxdi5b-2B9yK1RmvlhxGtccnkAqaDLSQB0mp8jWta4zg=
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C7wDD-2Fh0vO-2BUP88YaWwDx81xLoJiRZhnjbCbWg2gmSR1K3IVoECioZGYTF3YQxzFNLNlAuE=
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3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJm=
fbw0Y-2F3Dr44nClkPj8vrahyQzu-2FscPwvFTixJxW2Zbq0vqVnKYecC6ZH-2BkejTu8uYfcwo=
l6XCqnsHmtwiRdaHobGOC4yEKSTpvSm-2BFNeWYTORNUQ6NI6HEF5T7Cj-2BV93YYO6Vst7O7Gp=
CgKWOmITe5L1diEPUtewFpGrxxIyPtXwYL8IFSGs1SQMZdjYpm4i-2FVPd3EN53qMQU7mwPf4zj=
UzG24XgInUaXn31c7Il55FZ5hK2d92aq0ZBWysyNZDS4XyIFcuV9Ez1is3d1Re8aRU93-2Fa3NU=
SBJVI2UdYKW9tCSixPA7-2BmCKla-2B1ogDQ-2BfoIARlT5LKfxnRYh26Rc5jDqyos7yr-2F" t=
arget=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; bor=
der-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px;=
 color:#ffffff; text-decoration:none; font-weight:normal; display: inline-b=
lock; background-color:#f6a02e; width:200px; max-width:240px;">Read more</a=
>                            </td>                                         =
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                    <table class=3D"ossBlockGroup" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-co=
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d class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"varjyh">=
<hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" wi=
dth=3D"100%"></td>  </tr></tbody>
</table>
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				                  <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" wi=
dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-=
width: 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid tran=
sparent; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"ydz8x" data-lt-tmp-id=
=3D"lt-883593" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"line-height:2em;"><span style=3D"color:#24b7c3;"><span st=
yle=3D"font-size:22px;"><span style=3D"font-family:Open Sans;"><b>Vocalcom =
new roadmap</b></span></span></span></span></p>
</div>
    </td>
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				                          <table class=3D"ossBlockGroup" bgcolor=3D"#ed=
f7f9" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=
=3D"max-width: 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px so=
lid transparent; line-height: 0; background-color: rgb(237, 247, 249);" des=
t=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"xelqoe" data-lt-tmp-id=
=3D"lt-115791" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">I=
nnovate more, innovate always. For=C2=A0Vocalcom, it=E2=80=99s more than a =
mantra=E2=80=94it=E2=80=99s a proven method for bringing the best to custom=
er service centers. Karine Palacios, who has joined the company as Chief Pr=
oduct Officer, lifts the veil on the new roadmap!<br>
<br>
<em>The integration of Infobip with the Herm=C3=A8s platform will allow our=
 customers to evolve their proactive engagement strategy toward a more prof=
itable and non-intrusive model, based on the user=E2=80=99s acceptance of c=
ontact across digital channels, in addition to vocal calls</em>.=E2=80=9D<b=
r>
Karine Palacios</span></span><span style=3D"font-size:12.0pt"><span style=
=3D'font-family:"Open Sans",sans-serif'> </span></span></p>
</div>
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"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0=
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  <tbody>
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nter">
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pf3y3u">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
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              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#24b7c3=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bEmAhqeIbvNbYOKQLCANvmna=
XhRWKqQmachf3sg6SCcQKP3BzfEhcH03wkBX-2FLiiPNONB8FiAZyzzORUcvY6riqbzAnJQcQWh=
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G6kTF6UeBRR8gyR7kQ3uC8Xpp-2FFibqlqVvr4rzCysIv-2B9h7aaMu2pMrSuC1NENxDzy9zerS=
GM-2B-2B1T0TlzBwjXLM-2B3cXNxqA9aCF0bCKlhNwhZjnqp7bIeES0VKZTsLh-2BR-2B" targ=
et=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #24b7c3; border=
-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; co=
lor:#ffffff; text-decoration:none; font-weight:normal; display: inline-bloc=
k; background-color:#24b7c3; width:200px; max-width:550px;">               =
             Learn more                          </a>                      =
      </td>                                                            </tr=
>
                    </tbody>
                  </table>
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              </tr>
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        </div>
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                    <table class=3D"ossBlockGroup" border=3D"0" cellpadding=
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style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid transparen=
t; line-height: 0; background-color: rgb(255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
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                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"py1eyl">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHAVWDIQFdHOI682uz-2BWn6622KtpjZukmbIc=
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hNYtDqg2-2FqAeiPW8jMXgcVrrSwitl9O5fB7pCPFyBIlNPNIw904yb-2BAgWQg5hU2X4zPeGfk=
x6lJmmmEO6Mz0KzxUFcMsH92MgOThVlvxDfwSXCRgmJZpkA4e14-2FFF7bwp978vY2u6tvXhm8Q=
h-2Bxrj12lytg0HIWT0WDJ17OEli0TNAgH1CSwoQ4jpwpKF35azF6ZRmGnE-2FTzOi0wsQNxyLi=
tp2vzT00qUkWtRUpu1" style=3D"display:block;"><img src=3D"https://s3.amazona=
ws.com/ossleads-bucket/plezi-production/documents/files/627e/25c4/f420/876b=
/29ec/df7f/original/KPIs_appels_sortants.JPG?1652434372" width=3D"264" alt=
=3D"11 Essential KPIs for Outbound Call Centers" style=3D"border: 0;width: =
100%;max-width: 264px;height: auto;" title=3D"11 Essential KPIs for Outboun=
d Call Centers"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"nfjvtr">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">11 Essential KPIs for Outbound Call C=
enters</span></span></strong></span></p>

<p><span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">W=
hat are the essential outbound contact center KPIs to monitor to guarantee =
the success of your customer service department? Vocalcom has selected for =
you, in its latest article, the 10 essential metrics to follow for outbound=
 calls.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                            <table class=3D=
"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; bor=
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                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
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                            <table width=3D"100%" cellspacing=3D"0" cellpad=
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                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 0px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHAVWDIQFd=
HOI682uz-2BWn6622KtpjZukmbIcjh5TKjCKsoGFnJ3QMjbuQk4sV-2FUg3Gazzk1BHXsFCarI-=
2FU8QPEuWAYn7LdcPrXzpfU1AzYwL3-2FlKM4phzVNJFA6RvO8abJoXEVoMlw8izlrk4APK6B8U=
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0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3Dr44nClkPj8vr=
ahyQzu-2FscPwvFTixJxW2Zbq0vqVnKYecC6ZH-2BkejTu8uYfcwol6XCqnsHmtwiRdaHobGOC4=
yEKSTpvSm-2BFNeWYTORNUQ6NI-2B99GYRyOOCfo9UkVPTCacKHTLFZ6pS-2F4qYbyfFqol6mzX=
Y3OYOIYuk1ZcyCBob4vCEFMLwKJwdFSX4yMjOBgbJ4ClD3jNcew0idhzMl-2FHnGGFxttE9Sjck=
0WHX-2FdhIyJ6t7jEb97QMjk0AzQWnIhEuowG-2FEpPxpl30kXvaplGuVcjUhLNJrk5vYDGcPk-=
2FLiYcQixiDnfwIXnob8bMxk1BF67n74DsqRHO-2FWOhcV9stJ" target=3D"_blank" style=
=3D"padding: 10px 10px; border:1px solid #f6a02e; border-radius: 0px; font-=
family: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-d=
ecoration:none; font-weight:normal; display: inline-block; background-color=
:#f6a02e; width:200px; max-width:240px;">Read more</a>                     =
       </td>                                                            </t=
r>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
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            </td>
          </tr>
        </tbody>
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      </div>
      
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                                <table border=3D"0" cellpadding=3D"0" cells=
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 <tr>                                  <td align=3D"center" style=3D"paddin=
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                                  <td align=3D"center" valign=3D"top" style=
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                            <table align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0">                                              <tb=
ody>                                                <tr>                   =
                               <td align=3D"center" valign=3D"top">        =
                                                                                                                                                              <di=
v class=3D"col-copy ossElement" osselementtype=3D"text" oss-el-edit=3D"bh4d=
tm" style=3D"position: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA2i-2F8Z6yuo-2BgoUyBgEXu9-2Fxm3YEI0kYlseIUicZC2PoeuCQx7i6VZK5wCYzQwTA=
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d8BsmWYaTg9DredW">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
5iAWo4BLBOkVduC-2FE5kec6VrSu63C6QD4kgW2Mn8cl2gC7YmBu-2FOSKDsNHi4UdDFPRks5gu=
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MR SKB