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Date: Thu, 23 Jun 2022 07:15:53 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - Outbound campaign, Customer strategy, On-the-spot
 satisfaction surveys... Take stock with Vocalcom
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To: info@autozone.com.sa

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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to Vocalcom News, the newsletter that shares our main success stori=
es, blog articles, and highlights

Vocalcom is pleased to announce the release of its new white paper: the gui=
de for outbound campaigns!=C2=A0
=C2=A0

Among the blog articles you will find this month: How to prioritize flows i=
n the contact center, the necessity of post-interaction Customer satisfacti=
on surveys as well as the indispensability of speech recognition and Vocal=
=C2=A0synthesis in your contact center.

Happy reading !
-------------------------------
Vocalcom capitalizes on its 26 years of expertise and offers you a complete=
 manual for creating an adapted and tailored outbound campaign, step by ste=
p.

From the design of your objectives to the analysis of your results, Vocalco=
m supports you, in its new guide, in the success of your outbound campaigns=
.
Download the guide  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWi=
jCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4v=
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ApgnUI4N-2FfibkveoXofB1AM
-------------------------------

Post-Interaction Customer Satisfaction Surveys: Are They Always Necessary?O=
ffering great customer experiences begins with understanding customers.Meas=
uring customer satisfaction=C2=A0depends on various factors: customer engag=
ement, status of your customer, or call typology. Depending on these factor=
s, the answer will not be the same.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHQxI6yWidGensuHFocRVUEhW0E4skVMzGeMVrQcwlKL1twb-2BiFSJ4an=
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u5eQk9rzHW7fM0q9ZKCiKKG6rhua

How to Prioritize Flows in the Contact Center

In the=C2=A0contact center, inbound calls are typically prioritized over em=
ail.=C2=A0However, in certain situations or even for certain businesses,=C2=
=A0prioritizing calls over email or other channels is not necessarily the b=
est option.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn3x8KPppK=
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Jp3r0-2FP3kX

Speech Recognition and Vocal Synthesis: A Must-Have for the Call Center?
Speech and voice recognition technologies are major market trends, but what=
 about their actual use by brands and consumers? Speech and voice technolog=
ies have a hard time becoming a part of people=E2=80=99s habits since they =
do not consider the human factor.=C2=A0
Read more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1i=
iYEL0kixsliBEVpwt0bGphHsf2OvwDuLDA600XurVDoeDQuNdPWP9mspjvVJEfFF-2FTAfAmELW=
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vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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Se d=C3=A9sinscrire

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0BaDTJnEIWsOevD1XQpi2YxPOxH3d9AyRb05SsWfqCAbyoMl-2Fee4L54dj0-2BmPaD3lF2dgLn=
756SUIGc-2F" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/=
ossleads-bucket/plezi-production/documents/files/615e/c8d9/5406/7a21/1b1e/2=
800/original/logo-Vocalcom.png?1633601753" width=3D"188" alt=3D"Logo Vocalc=
om" style=3D"border: 0px; width: 100%; max-width: 188px; height: auto;" tit=
le=3D"Logo Vocalcom"></a>                                                  =
</td>                                                </tr>                 =
                             </tbody>                                      =
      </table>                                          </td>              =
                          </tr>                                      </tbod=
y>                                    </table>                             =
     </div>                                      =
                              <div style=3D"display:inline-block; max-width=
:50%; min-width:288px; vertical-align:top;">                               =
     <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%"=
>                                      <tbody>                             =
           <tr>                                          <td style=3D"paddi=
ng:10px 12px;">                                            <table cellspaci=
ng=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">                    =
                          <tbody>                                          =
      <tr>                                                  <td>           =
                                         <div class=3D"ossElement _inline" =
osselementtype=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; c=
olor: rgb(85, 85, 85); font-size: 14px; line-height: 20px; position: relati=
ve;" oss-el-edit=3D"mvnphd" spellcheck=3D"true" role=3D"textbox" aria-label=
=3D"=C3=89diteur de texte enrichi, l8855e" title=3D"=C3=89diteur de texte e=
nrichi, l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
                                     </td>                                 =
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able>
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        <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: rgb(255=
, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"zx=
9yo"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cente=
r" width=3D"100%"></td>
  </tr>
</tbody>
</table>

=
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       <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cell=
padding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=3D"ma=
x-width: 600px; padding-top: 0px; background-size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
                            <tbody>
                            <tr>
                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 214.667px !important; transform: none !important; transform-origin: 276px=
 107.333px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter=
__scroll-element" style=3D"top: 0px !important; left: 0px !important; width=
: 552px !important; height: 214px !important;"><canvas class=3D"lt-highligh=
ter__canvas" width=3D"73" height=3D"24" style=3D"display: none; top: 0px !i=
mportant; left: 92px !important;"></canvas></lt-div></lt-div></lt-highlight=
er><div class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: =
Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-h=
eight: 20px; position: relative;" oss-el-edit=3D"h01x7n" data-lt-tmp-id=3D"=
lt-357429" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><=
span style=3D"line-height:normal">Welcome to <b>Vocalcom News</b>, the news=
letter that shares our main success stories, blog articles, and highlights<=
/span><br>
<br>
Vocalcom is pleased to announce the release of its new white paper:<b> the =
guide for outbound campaigns!=C2=A0</b></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">A=
mong the blog articles you will find this month: How to<b> prioritize flows=
 in the contact center,</b> the<b> necessity of post-interaction Customer s=
atisfaction surveys </b>as well as the indispensability of <b>speech recogn=
ition </b>and<b> Vocal=C2=A0synthesis in your contact center.</b></span></s=
pan><br>
<br>
<span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><spa=
n lang=3D"EN-US">Happy reading !</span></span></span></p>
</div>
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sBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%=
" style=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bg=
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</table>                                             =20
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				          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"1=
00%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:60=
0px;padding:0px 0px; margin-bottom:0;border: 0 solid transparent; line-heig=
ht:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"b7v=
jd">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4vWe=
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H6rXzn1SHFItpjSxkHH1Lnk53Sl0Uun4vMsWJ5K0afyYcNyHAatvjDUtXjvU3eNmKLx0-3DjDT-=
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ljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOrJEdRmhoEOLT85NvABxPBopxp3V=
nlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8rpDb5UGYHH9m8SNxtP8eF50PmzW=
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M9-2FbykyBolc2G58bk33" style=3D"display:block;"><img src=3D"https://s3.amaz=
onaws.com/ossleads-bucket/plezi-production/documents/files/62ac/5c47/5406/7=
a2c/0220/50ad/original/Mailing-Guide-CS-new.jpg?1655462983" width=3D"600" a=
lt=3D"" style=3D"border: 0;width: 100%;max-width: 600px;height: auto;"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>

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				                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" =
width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"ma=
x-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid transparent;li=
ne-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"8xduzd">
<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">V=
ocalcom capitalizes on its 26 years of expertise and offers you a complete =
manual for creating an adapted and tailored outbound campaign, step by step=
.<br>
<br>
From the design of your objectives to the analysis of your results, <strong=
>Vocalcom supports you,</strong> in its new guide, <strong>in the success o=
f your outbound campaigns.</strong></span></span></p>
</div>
    </td>
  </tr>
  </tbody>
</table>

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				                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" =
width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"pa=
dding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-hei=
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  <tbody>
    <tr>
      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
tfknj">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
            <tbody>
              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#ed2939=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKg=
vIRumOU76rfeKKmHbAKpjb4vWet8FZRylPlEjJZykzegnRtuHbkAAixOf1YSG9ldHzlzSod0uN5=
XJNxg34YfFbDDEtFaYMPpnILibF1m-2BDPzddqE3PaHhELdY1d1UXludgBRTBvbCivKxAUWy9yo=
D5Y0SibdADQRF3YwJEGRV8yz6UOIMNrgGmv8w5yCaZFIzPZezfHz7bDW09s4r6sD-2B9ivAvH4Y=
9zMAUCXfCNMadLa-2BM-3DOCEZ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-=
2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOr=
JEdRmhoEOLT85NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8r=
pDb5UGYHH9m8SNxtP8eF50PmzWQxzXdZEsV6XqaPm12EMqClPJ6ggepkOQ6Zw6vuIgLgJUFOgVy=
5FnJGd2Ks94dHyylnI3wnMTlQEYgM1Fv66yUXn8CMRHLujotFSmGQeBwxK8g-2FZLnhvuexSnCX=
jWpG1sEr67m1Xy2e6umrlMMgtbsK2xtTddinVtIUNEo-2Ffmz3vj6KoOnA3AU80E0G-2FufrsjL=
ay99zybmxzSh9BlbEXIU7tpplWOE9mBWt-2BNutCEJZISkc" target=3D"_blank" style=3D=
"padding: 15px 10px; border:1px solid #ed2939; border-radius: 4px; font-fam=
ily: Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-deco=
ration:none; font-weight:normal; display: inline-block; background-color:#e=
d2939; width:200px; max-width:550px;">                            Download =
the guide                          </a>                            </td>   =
                                                         </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			                    <table class=3D"ossBlockGroup" border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background=
-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>   =
 <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"nmh7m=
h"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center"=
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</table>                  <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=
=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px solid =
transparent; line-height: 0; background-size: cover; background-color: rgb(=
255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"9vwvcg">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHQxI6yWidGensuHFocRVUEhW0E4skVMzGeMVr=
QcwlKL1twb-2BiFSJ4anZJgNzxsrlDXtDeqI-2FshXMUlNZW09JzQnmivnBECv8NplzKgd-2Bk1=
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2HCuGl6k3gIzLUW4gFAQ7-2B9hl-2BhFKz6T7aijdTRCNNGvN-2FUr2e1cif3nsYEo2Ed6NqMGj=
mGEZEXPM-2BfukYEom6ZBSogDP-2B-2FRhjD-2FogE1B4OEGm-2BFCaVWppA3IW7OXmXeEojlrF=
SUECEwUQ-3D-kiZ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R=
6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOrJEdRmhoEOLT=
85NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8rpDb5UGYHH9m=
8SNxtP8eF50PmzWQxzd12npP9vbHkMXlv-2F-2B7FLqFfMqUnIzkW978FUqj2wPth2MDxtR6XVs=
BHq79FZHdZWIE50DysZ-2BQzCgQG4UP-2BRllpGB9mIgxbgBOxZKHjgRapG2Akxn4rXjP6tOqMj=
RxnzE5iBHKVJw1efpvh-2B8uDcDjSoesmILvQj-2BpWZCmMeszKXDWj-2B25aveREnOwJCao1Vt=
RtYAf1SwK92rpuQa4qREUenRKBf1CuKDzrNs7SF5yN" style=3D"display:block;"><img s=
rc=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/f=
iles/62a8/4ef5/5406/7a56/0c2c/ba11/original/Enqu%C3%AAte_satisfaction.JPG?1=
655197428" width=3D"264" alt=3D"Post-Interaction Customer Satisfaction Surv=
eys: Are They Always Necessary?" style=3D"border: 0px; width: 100%; max-wid=
th: 264px; height: auto;" title=3D"Post-Interaction Customer Satisfaction S=
urveys: Are They Always Necessary?"></a>
                  </td>
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              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"of44gl" data-lt-tmp-id=3D"lt-391096" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"font-family:Open Sans;"><span style=3D"font-size:14px;"><=
span style=3D"color:#f6a02e;"><strong>Post-Interaction Customer Satisfactio=
n Surveys: Are They Always Necessary?</strong></span></span><span style=3D"=
font-size:12px;">Offering great customer experiences begins with understand=
ing customers.Measuring customer satisfaction=C2=A0depends on various facto=
rs: customer engagement, status of your customer, or call typology. <strong=
>Depending on these factors, the answer will not be the same.</strong></spa=
n></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
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                                                                           =
     <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cell=
padding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; mar=
gin-bottom: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"k41o7">
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ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHQxI6yWid=
GensuHFocRVUEhW0E4skVMzGeMVrQcwlKL1twb-2BiFSJ4anZJgNzxsrlDXtDeqI-2FshXMUlNZ=
W09JzQnmivnBECv8NplzKgd-2Bk1SXPA5k71C75SFMiKjZ928Fi3hZLJmYPySovNHBvMTgSXFc-=
2BySYlbCBJYXeHUCXsbSIzP9KLhK2HCuGl6k3gIzLUW4gFAQ7-2B9hl-2BhFKz6T7aiGoh47w-2=
F8tAabRX9XHtgvFtHH53gDEWDk3s3CJKsXKuOjL7vwpSlz-2FM48Ia799jvkEp-2BgFBZ-2FDYJ=
910t6L1TjlO90Qm6gtjRFuhOr2-2FFM0nk-3DTEnZ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1=
OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonw=
Jmfbw0Y-2F3DoOrJEdRmhoEOLT85NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA=
2M12TOU5dfANW8rpDb5UGYHH9m8SNxtP8eF50PmzWQxzVvo9UdOOaxXm3iAiNd0GW0aMDWlOkT7=
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TaWqhndEuVVBUvYf-2BPHYrQ0htL8fGvNrJiE8p2CtOOdaQ4g-2BVGRlL9Re4ZDTmQFvK8-2Fct=
e9XAJ05Aax2ML7-2F5E4R6Uvqi8sKTRqVpc8u4S-2BWalXNl6zHbQ2B1wykVXgZB" target=3D=
"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; border-radi=
us: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; color:#=
ffffff; text-decoration:none; font-weight:normal; display: inline-block; ba=
ckground-color:#f6a02e; width:200px; max-width:240px;">Read more</a>       =
                     </td>                                                 =
           </tr>
                                    </tbody>
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                                </td>
                              </tr>
                              </tbody>
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                            <table class=3D"ossBlockGroup" bgcolor=3D"#ffff=
ff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=
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<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
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ertical-align:top;">
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0%">
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=3D"100%">
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=3D"center" oss-el-edit=3D"yjaib">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8G=
yWifwvP-2FXn3x8KPppKd58t-2BBTNZFVxX1MFzGqpGpYgAcVc4E20BKIFgkWX9FX8KPLrLT474=
M6Hn9lvP1exjb4hpLydXp18l2iueDqQvM9TzPVHb0Nqvk38LGCbhZRB3IERTT9k86ltXorTfzDy=
CNu2q8K4AnEICKI36xT2wVa3HSnaSx3iOu47MSNGkmubKfmbkj-2Biv4jSJUgdtUsHsU8-2BZzI=
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Hf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOrJEdRmhoEOLT85NvABxPBopxp3VnlUKrjbqhmyiA=
VOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8rpDb5UGYHH9m8SNxtP8eF50PmzWQxzb7BqDCcwW9=
civrp9LhfK8msX8dQ23XDyJfdL55KNa2AbZvHeD2logrE8WPJXQe0Voa5gzud5fRW8xfIdzM91J=
hwDolpysoYGsg5b2b1DuVeeijFBiAqqLid3Aiz-2Bd7hS4snRNT8fPyT-2FGXcxgc2lxoK6eAu6=
Z-2FLKtf33QvjAFvdqEORDhR2UJgD3qxnYLsg3Re8keJ2342h5uOlDxzIOUrfFljhke1DHtP-2B=
OmG50uEu" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/oss=
leads-bucket/plezi-production/documents/files/62a8/4fd2/e317/a706/f753/1621=
/original/Prioriser_les_flux.JPG?1655197650" width=3D"264" alt=3D"How to Pr=
ioritize Flows in the Contact Center" style=3D"border: 0;width: 100%;max-wi=
dth: 264px;height: auto;" title=3D"How to Prioritize Flows in the Contact C=
enter"></a>
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</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"g2584x">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How to Prioritize Flows in the Contac=
t Center</span></span></span></strong></p>

<p><span style=3D"line-height:1em;"><span style=3D"font-size:12px;"><span s=
tyle=3D"font-family:Open Sans;">In the=C2=A0contact center, inbound calls a=
re typically prioritized over email.=C2=A0However, in certain situations or=
 even for certain businesses,=C2=A0<strong>prioritizing calls over email or=
 other channels is not necessarily the best option</strong>.</span></span><=
/span></p>
</div>
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                <tr>
                  <td>
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e class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom=
: 0px; border: 0px solid transparent; line-height: 0;" dest=3D"">
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ze:0;" align=3D"center">
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n" oss-el-edit=3D"ztclge">
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                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 0px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ13=
4yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn3x8KPppKd58t-2BBTNZFVxX1MFzGqpGpYgA=
cVc4E20BKIFgkWX9FX8KPLrLT474M6Hn9lvP1exjb4hpLydXp18l2iueDqQvM9TzPVHb0Nqvk38=
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2BgiQ-3D-3DPcpj_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R=
6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOrJEdRmhoEOLT=
85NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8rpDb5UGYHH9m=
8SNxtP8eF50PmzWQxzeWcXs5IDFrwelMQ5OTMIS88v5QalqO-2FbGjrpmGxHbc99ce-2FOjJZp-=
2FhK7gQxITasH-2FOuPDihg9yJyC4VsKTVdaa8q4BSyKTSppKHW8LrEHtO5Bupe4aIuR07ilOxz=
Y6Uyr8QhnHodDCwXJ2bdcVEje4I0-2BsBEDgqPwCTbn-2FAOibIlXRPy3fWnCfpk1Rg34d1e9Rj=
5rIXAnzD7-2B4S7lMBf65DRlTO7HYOTh8NTSNYpBlh" target=3D"_blank" style=3D"padd=
ing: 10px 10px; border:1px solid #f6a02e; border-radius: 0px; font-family: =
Helvetica, Arial, sans-serif; font-size:16px; color:#ffffff; text-decoratio=
n:none; font-weight:normal; display: inline-block; background-color:#f6a02e=
; width:200px; max-width:240px;">Read more</a>                            <=
/td>                                                            </tr>
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                                  </table>
                                </td>
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                              </tbody>
                            </table>
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				          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" styl=
e=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent;line-heig=
ht:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
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ertical-align:top;">
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0%">
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=3D"100%">
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=3D"center" oss-el-edit=3D"l8ywcr">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGphHsf2OvwDuLDA600XurVDoeDQuNdPWP9msp=
jvVJEfFF-2FTAfAmELWGinCsqTe-2BuK1f42TgLVSocLnq8UUeImaKgQc-2F8p60TlfYF-2FLJf=
68OQoDCBUlGnGnFfzTI-2FCrEK0FuzlOnnbi32Zqdw4YAfH9d5jqiasozahSVOjlpYDlonpaa8J=
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5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoOrJEdRmhoEOLT85=
NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA2M12TOU5dfANW8rpDb5UGYHH9m8S=
NxtP8eF50PmzWQxzeAStmXkjMRM8RGBrCJfKGM0Kzx8DCipIJGEANn51X7r-2Bb4iu2Ml1eSo9N=
KZ-2FvzCyiQLx2QtAOxD0FOP9VfAu-2BU7OMbnVO64lThVLOLlEnL-2B-2BLMcIMluq4KoAGbFN=
AGqT-2Bz6ZsxFaYrtHdKT4YdJq4iHles5-2Br4aIDo5z3y8DF-2F8KFMiS8Z3w3pgCSjXRZZ2a9=
R1MNndehyS-2F4SqzrDyFV7QIOxwxgQTgjZ4iktEBZR3" style=3D"display:block;"><img=
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/files/62a8/5030/f420/874d/52c0/cde1/original/Reconnaissance_et_synth%C3%A8=
se_vocale.JPG?1655197744" width=3D"264" alt=3D"Speech Recognition and Vocal=
 Synthesis: A Must-Have for the Call Center?" style=3D"border: 0;width: 100=
%;max-width: 264px;height: auto;" title=3D"Speech Recognition and Vocal Syn=
thesis: A Must-Have for the Call Center?"></a>
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      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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=3D"100%">
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                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"qq2i8">
<p><span style=3D"font-family:Open Sans;"><strong><span style=3D"font-size:=
14px;"><span style=3D"color:#f6a02e;">Speech Recognition and Vocal Synthesi=
s: A Must-Have for the Call Center?</span></span></strong><br>
<span style=3D"font-size:12px;">Speech and voice recognition technologies a=
re major market trends, but what about their actual use by brands and consu=
mers? Speech and voice technologies have a hard time becoming a part of peo=
ple=E2=80=99s habits since they do not consider the human factor.=C2=A0</sp=
an></span></p>
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                          <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff=
" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"=
padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-h=
eight: 0;" dest=3D"">
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                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
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n" oss-el-edit=3D"ve5zjc">
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ding=3D"0">
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                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
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                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bGphHsf2Ov=
wDuLDA600XurVDoeDQuNdPWP9mspjvVJEfFF-2FTAfAmELWGinCsqTe-2BuK1f42TgLVSocLnq8=
UUeImaKgQc-2F8p60TlfYF-2FLJf68OQoDCBUlGnGnFfzTI-2FCrEK0FuzlOnnbi32Zqdw4YAfH=
9d5jqiasozahSVOjlpYDlonpaa8JVz4hdkyj2KR0-2FRh33dWcXXWio8laVJeBT31njb3-2FtIG=
69KWukZaCo-2BF9p0SNEUt6LqAiFcBa0FKTcMry2lZtSFOepiJj2pLwnQz-2BsW3jbX5J-2FxBu=
GQ6g0kLiiEJM2zzIM-2FeGVsZRfKSgpmHM-3DExbH_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1=
OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonw=
Jmfbw0Y-2F3DoOrJEdRmhoEOLT85NvABxPBopxp3VnlUKrjbqhmyiAVOC319Mw1q8ILc3ZvV3NA=
2M12TOU5dfANW8rpDb5UGYHH9m8SNxtP8eF50PmzWQxzYdTduCLd3hBRh13kbXDL5YEOpUEf5RX=
uGWCZ9HwGTXvT8pZXNwMbDk2u3k3AK55MBx-2FYId26yx-2BcKIGo4y-2BYyRoAwXLMLpAQAqpC=
J4y-2BoN-2B-2BDXwDifB1vnvsVGk7hyCVgrZk0LUe0U4Swto9JZ0QlA50hwscFBRP5djr63mVE=
GtyLpRNjAz6baUQWURVdFnlSNBbzvAT486t-2FQU-2B5GWlRJ5fXivZSELAN5F6p8xs4D1" tar=
get=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; borde=
r-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; c=
olor:#ffffff; text-decoration:none; font-weight:normal; display: inline-blo=
ck; background-color:#f6a02e; width:200px; max-width:240px;">              =
                            Read more                                      =
 </a>                            </td>                                     =
                       </tr>
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<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;min-w=
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gn=3D"center" valign=3D"top" style=3D"padding:9px" class=3D"content-wrapper=
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cing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">            =
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                    <td align=3D"center" style=3D"padding-left:9px;padding-=
right:9px;">                                    <table border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; backg=
round-color: rgb(255, 255, 255);">                                      <tb=
ody>                                        <tr>                           =
               <td align=3D"center" valign=3D"top" style=3D"padding-top:9px=
; padding-right:9px; padding-left:9px;">                                   =
         <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0">                                              <tbody>               =
                                 <tr>                                      =
            <td align=3D"center" valign=3D"top">                           =
                                    =
                                                  =
                                                     <div class=3D"col-copy=
 ossElement" osselementtype=3D"text" oss-el-edit=3D"vaajd4" style=3D"positi=
on: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
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vocalcom.com</a></span></strong><br>
<br>
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png" style=3D"height:30px; width:30px" width=3D"30"></a><a href=3D"http://l=
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</div>                                                                             =
                                                                                       </td>            =
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                         </tr>                              </tbody>       =
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         </tr>                      </tbody>                    </table>
 =20
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