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Envelope-to: info@autozone.com.sa
Delivery-date: Thu, 21 Jul 2022 12:04:43 +0200
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Date: Thu, 21 Jul 2022 10:03:59 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - Customer Relations, Innovation, Outbound Campaigns,
 Overflows...
Reply-To: customersuccess@vocalcom.com
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To: info@autozone.com.sa

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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to Vocalcom News, the newsletter that shares our main success stori=
es, blog articles, and highlights

Vocalcom invites you to discover - or rediscover - the testimony of Eric Da=
dian President of the AFRC, Karine Palacios CPO and Ombeline Bernard Manuss=
et-Allant CRO of Vocalcom, on their vision of the future of Customer Relati=
ons, and the future of Vocalcom's Products and Business.
=C2=A0

Among the blog articles you will find this month: How to manage overflow in=
 the inbound call center,=C2=A0and what to choose and when between reportin=
g and supervision for you contact center analysis.

You can also download our=C2=A0new white paper: the guide for outbound camp=
aigns!=C2=A0

Happy reading !
-------------------------------
=F0=9F=8E=ACDiscover Vocalcom clip: A Leader's Return to the Outposts of In=
novation =F0=9F=8E=A5
Take 3 minutes to find the best moments of Vocalcom at the Customer Strateg=
y 2022 exhibition!

Eric Dadian, President of the AFRC, Karine Palacios, Chief Product Officer =
and Ombeline Bernard-Manusset, Chief Revenue Officer at Vocalcom, share the=
ir vision of customer relations and, above all, the group's innovations and=
 new directions.
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHGhH3tkugUUpEA-2B9YB8Tk44p0zr=
gbbKTMNaDVvWPKpNruzRatowAC8RiznodYNoI2NwYCVvNa8df7wnteZT8PW9YQKe-2FIhf-2Btt=
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L2laNbeATh7w6L6DFuycAdaFfOrx5ELZn6GmGw3-2Bgwx7aAz3E3H-2BMzETN2hom
-------------------------------
Vocalcom capitalizes on its 26 years of expertise and offers you a complete=
 manual for creating an adapted and tailored outbound campaign, step by ste=
p.

From the design of your objectives to the analysis of your results, Vocalco=
m supports you, in its new guide, in the success of your outbound campaigns=
.
Download the guide  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWi=
jCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4v=
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XZekYJdmWGk-2BmOlVhitl2hVSsFFtFAr-2BJHELg
-------------------------------

How to Manage Overflow in the Inbound Call Center
Call center overflow handling is essential to making sure customers receive=
 the attention they need while keeping agents calm and efficient.=C2=A0
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHPZDudBAqcZZEwqfLLHfAyVUlDdaJEWgW1WmrEOecXZD9a822q3A6P9ah=
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FBfBmQqJsox8pKqlfrhwMcKYsbHa0sF0RS2dyNjgjoFtF

Contact Center Analytics: Reporting vs. Supervision
To achieve maximum efficiency,=C2=A0contact centers must=C2=A0have both a s=
hort-term vision=C2=A0that allows for real-time adaptations using supervisi=
on tools=C2=A0and long-term goals=C2=A0for achieving customer service succe=
ss using reporting tools.
Read more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1i=
iYEL0kixsliBEVpwt0bFQejbV4bgHC65yjLpUeeLKtSkywpN-2BU-2FW5G1PQmkZjNGPAnZpOkB=
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vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
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Se d=C3=A9sinscrire

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azonaws.com/ossleads-bucket/plezi-production/documents/files/615e/c8d9/5406=
/7a21/1b1e/2800/original/logo-Vocalcom.png?1633601753" width=3D"188" alt=3D=
"Logo Vocalcom" style=3D"border: 0px; width: 100%; max-width: 188px; height=
: auto;" title=3D"Logo Vocalcom"></a>                                      =
            </td>                                                </tr>     =
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ock; max-width:50%; min-width:288px; vertical-align:top;">                 =
                   <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
width=3D"100%">                                      <tbody>               =
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style=3D"padding:10px 12px;">                                            <t=
able cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%">      =
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td>                                                    <div class=3D"ossEle=
ment _inline" osselementtype=3D"text" style=3D"font-family: Arial, Verdana,=
 sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height: 20px; po=
sition: relative;" oss-el-edit=3D"vyo7qm" spellcheck=3D"true" role=3D"textb=
ox" aria-label=3D"=C3=89diteur de texte enrichi, l8855e" title=3D"=C3=89dit=
eur de texte enrichi, l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
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  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"87=
iwmp"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cent=
er" width=3D"100%"></td>
  </tr>
</tbody>
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             <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=
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              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
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=3D"0" width=3D"100%">
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                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 214.667px !important; transform: none !important; transform-origin: 276px=
 107.333px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter=
__scroll-element" style=3D"top: 0px !important; left: 0px !important; width=
: 552px !important; height: 214px !important;"><canvas class=3D"lt-highligh=
ter__canvas" width=3D"73" height=3D"24" style=3D"display: none; top: 0px !i=
mportant; left: 92px !important;"></canvas></lt-div></lt-div></lt-highlight=
er><div class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: =
Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-h=
eight: 20px; position: relative;" oss-el-edit=3D"e4uyv" data-lt-tmp-id=3D"l=
t-716409" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><=
span style=3D"line-height:normal">Welcome to <b>Vocalcom News</b>, the news=
letter that shares our main success stories, blog articles, and highlights<=
/span></span></span><br>
<br>
<span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">Voca=
lcom invites you to discover - or rediscover - the testimony of Eric Dadian=
 President of the AFRC, Karine Palacios CPO and Ombeline Bernard Manusset-A=
llant CRO of Vocalcom, on their vision of the <strong>future of Customer Re=
lations, and the future of Vocalcom's Products and Business</strong>.</span=
></span><br>
=C2=A0</p>

<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">A=
mong the blog articles you will find this month: How to<b> manage overflow =
in the inbound call center,</b>=C2=A0and <b>what to choose and when between=
 reporting and supervision for you contact center analysis.</b><br>
<br>
You can also download our<b>=C2=A0</b>new white paper:<b> the guide for out=
bound campaigns!=C2=A0</b></span></span><br>
<br>
<span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><spa=
n lang=3D"EN-US">Happy reading !</span></span></span></p>
</div>
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enttype=3D"html_code" oss-el-edit=3D"f5w83"><hr size=3D"2" background=3D"#f=
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px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid transparent; l=
ine-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
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    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <lt-highlighter contenteditable=3D"false" style=3D"display: none; z-i=
ndex: 1 !important;"><lt-div spellcheck=3D"false" class=3D"lt-highlighter__=
wrapper" style=3D"width: 552px !important; height: 48px !important; transfo=
rm: none !important; transform-origin: 276px 24px !important; zoom: 1 !impo=
rtant;"><lt-div class=3D"lt-highlighter__scroll-element" style=3D"top: 0px =
!important; left: 0px !important; width: 552px !important; height: 48px !im=
portant;"><canvas class=3D"lt-highlighter__canvas" width=3D"92" height=3D"2=
5" style=3D"display: none; top: 0px !important; left: 91px !important;"></c=
anvas></lt-div></lt-div></lt-highlighter><div class=3D"ossElement" osseleme=
nttype=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rg=
b(85, 85, 85); font-size: 14px; line-height: 20px; position: relative;" oss=
-el-edit=3D"32qzqe" data-lt-tmp-id=3D"lt-862809" spellcheck=3D"false" data-=
gramm=3D"false">
<p><span style=3D"line-height:1.5em;"><strong><span style=3D"color:#24b7c3;=
"><span style=3D"font-size:20px;"><span style=3D"font-family:Open Sans;">=
=F0=9F=8E=ACDiscover Vocalcom clip: A Leader's Return to the Outposts of In=
novation =F0=9F=8E=A5</span></span></span></strong></span></p>
</div>
    </td>
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				        <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width: 600=
px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid transparent; l=
ine-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"3xzpko" data-lt-tmp-id=
=3D"lt-370323" spellcheck=3D"false" data-gramm=3D"false"><span style=3D"fon=
t-size:14px;"><span style=3D"font-family:Open Sans;">Take 3 minutes to find=
 the best moments of Vocalcom at the Customer Strategy 2022 exhibition!<br>
<br>
Eric Dadian, President of the AFRC, Karine Palacios, Chief Product Officer =
and Ombeline Bernard-Manusset, Chief Revenue Officer at Vocalcom, share <st=
rong>their vision of customer relations and, above all, the group's innovat=
ions and new directions.</strong></span></span></div>
    </td>
  </tr>
  </tbody>
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=20
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%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px; =
margin-bottom: 0px; border: 0px solid transparent; line-height: 0; backgrou=
nd-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
    <tr>
      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
cx7g6q">
          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
            <tbody>
              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#24b7c3=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHG=
hH3tkugUUpEA-2B9YB8Tk44p0zrgbbKTMNaDVvWPKpNruzRatowAC8RiznodYNoI2NwERbDPpgS=
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Jdkvpj7zPb4tt4Badkm5TC7Yt-2BxfdaBlTvC-2FkUbuPsBfjFGyDtLjz_xZzzR7eUdv-2BX6Qk=
rpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7Gi=
PJVYFkzboqkiOonwJmfbw0Y-2F3DojjjXlKQsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTfw4T-2BF=
OELNjff1vbaC4wEj4sWWyiqnuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wzsL0E3pehg=
5PCuPNUSFpHRXVMMgKSSBaTvvCz4FVv3t7w0a33V-2B435B5PFJCNq22r-2F7t0I3OeVG-2FV8x=
wjEoN5qiWTPfCfWmsJ7afxfuMe-2Fomv3CMvaLzqRd-2BoFjZJ133HnM-2FyxhqFhZvjV5WJ1Ef=
gfECtAfJVVq0r3t1ZdH6xfo62vYTAjqWZqcycDXhAMe-2FIzzEtFr-2Fj5czR6-2BcoatyW0mdI=
7m2Mos6TazOPDSn4-2FAh" target=3D"_blank" style=3D"padding: 12.5px 10px; bor=
der:1px solid #24b7c3; border-radius: 4px; font-family: Helvetica, Arial, s=
ans-serif; font-size:16px; color:#ffffff; text-decoration:none; font-weight=
:normal; display: inline-block; background-color:#24b7c3; width:200px; max-=
width:550px;">                            Watch the video                  =
        </a>                            </td>                              =
                              </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			        <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: rgb(=
255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=
=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"pb729"><hr size=
=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D"1=
00%"></td>  </tr></tbody>
</table>                                             =20
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h=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-wi=
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e-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"31y=
ms">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4vWe=
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vX22a-2BLV5wzr9wCaYYrfMRHOt-2FGrTrUjdSLsr24fgAnNpIcdYHMMJaNbJxZyHd0grm1yEI7=
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8thySd4V2iSWc2ERiMb-2FDpFIAsLja-2FBD-2FDw8NTG2n4TfPkqQE1QY3f6o3Uj9gjmT8eNGQ=
GzbefbKcP73V2engqKQZ4v7FmotDsucTE" style=3D"display:block;"><img src=3D"htt=
ps://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/62ac=
/5c47/5406/7a2c/0220/50ad/original/Mailing-Guide-CS-new.jpg?1655462983" wid=
th=3D"600" alt=3D"" style=3D"border: 0;width: 100%;max-width: 600px;height:=
 auto;"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
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=20
				                          <table class=3D"ossBlockGroup" bgcolor=3D"#ff=
ffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=
=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: 0 solid transpar=
ent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"x0hh2f">
<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">V=
ocalcom capitalizes on its 26 years of expertise and offers you a complete =
manual for creating an adapted and tailored outbound campaign, step by step=
.<br>
<br>
From the design of your objectives to the analysis of your results, <strong=
>Vocalcom supports you,</strong> in its new guide, <strong>in the success o=
f your outbound campaigns.</strong></span></span></p>
</div>
    </td>
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				                          <table class=3D"ossBlockGroup" bgcolor=3D"#ff=
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  <tbody>
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          <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0">
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              <tr>
                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#ed2939=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKg=
vIRumOU76rfeKKmHbAKpjb4vWet8FZRylPlEjJZykzegnRtuHbkAAixOf1YSG9ldHzl47sAiDYV=
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iqnuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wziljwKdGkttochjZjVYCLKVs1L-2BS1=
HoSmvr8E6vsXq9vJo4sNWN3iFkxfzHr8p7zHYBOW23r1caXiEQWGsRLa7qS8TAv4DvlJ-2BfexQ=
qdmKHkBCuJl49JPH9xxK-2FUl3JqhabgJANj9G1ivMhw3NN8hYff7BSgpTYA8NInPuaU9X8FqKj=
TiIdQ0GXy8N903V2ZGhmNIbY6QH3T9BWoSjWuNda-2Bvd5YetckMfyGWa-2BaffvQ" target=
=3D"_blank" style=3D"padding: 15px 10px; border:1px solid #ed2939; border-r=
adius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; colo=
r:#ffffff; text-decoration:none; font-weight:normal; display: inline-block;=
 background-color:#ed2939; width:200px; max-width:550px;">                 =
           Download the guide                          </a>                =
            </td>                                                          =
  </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
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"yrr73g"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"c=
enter" width=3D"100%"></td>  </tr></tbody>
</table>                        <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" w=
idth=3D"100%" style=3D"max-width: 600px; margin-bottom: 0px; border: 0px so=
lid transparent; line-height: 0; background-size: cover; background-color: =
rgb(255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"4wbowp">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHPZDudBAqcZZEwqfLLHfAyVUlDdaJEWgW1Wmr=
EOecXZD9a822q3A6P9ahPnBL-2F9YuYghFVrUwEXk8wZi7xkQy0jN-2FMHvAGrhMv0AHFAcYeYp=
Y3eMa3bubMLlljaTC5-2FDveoIdI-2BuV-2FKLXucc0Y9QeCos-2FnknMFybkCf-2FJeHBTW3zk=
ZJPB3sKemV3jzsCGBDKEiI0brLcZ-2B9XOAIjuDCaELRolzXhiIif-2BKkhcWfj7XUuDdC7Y0CE=
N-2B2jsEn5apSrw-3DQALg_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcU=
gy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DojjjXlK=
QsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTfw4T-2BFOELNjff1vbaC4wEj4sWWyiqnuggNf3YCVHY=
1HMgWGrtBdH-2FwSARvX22a-2BLV5wzhbto4dZbiwhQryTTwQAgX8NEJSEobBW5Pcc5cRBuIx81=
9FxcRDZ239nRPXGCThkMIHDKyo-2F9BUDRnYrx7Q6gjAycSCBp6AIBiZdgnnhbm6WXBFvLtCgOW=
o3W3GOwCw6zrVmxxRza7BzNUReRCqBbW3S9Ee30PHHquiF46VMMIhWqyMzulvbsw5R0hxdxrXiY=
tM5sRns-2Bz0858N0IvK-2F-2BVNHs5k-2FvFH8bQy62GP5z1Fm" style=3D"display:block=
;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/do=
cuments/files/62d6/a893/f420/8772/f9c7/55bb/original/d%C3%A9bordement.JPG?1=
658235027" width=3D"264" alt=3D"How to Manage Overflow in the Inbound Call =
Center" style=3D"border: 0px; width: 100%; max-width: 264px; height: auto;"=
 title=3D"How to Manage Overflow in the Inbound Call Center"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"1bfayw" data-lt-tmp-id=3D"lt-413709" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"font-family:Open Sans;"><span style=3D"color:#f6a02e;"><s=
trong><span style=3D"font-size:14px;">How to Manage Overflow in the Inbound=
 Call Center</span></strong></span><br>
<span style=3D"font-size:12px;">Call center overflow handling is essential =
to making sure customers receive the attention they need while keeping agen=
ts calm and efficient.=C2=A0</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                                                           =
           <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"100%=
" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0px 0p=
x; margin-bottom: 0px; border: 0px solid transparent; line-height: 0;" dest=
=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"7c9nc">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHPZDudBAq=
cZZEwqfLLHfAyVUlDdaJEWgW1WmrEOecXZD9a822q3A6P9ahPnBL-2F9YuYghFVrUwEXk8wZi7x=
kQy0jN-2FMHvAGrhMv0AHFAcYeYpY3eMa3bubMLlljaTC5-2FDveoIdI-2BuV-2FKLXucc0Y9Qe=
Cos-2FnknMFybkCf-2FJeHBTW3zkZJPB3sKemV3jzsCGBDKEiI0brLcZ-2B9XOAIjuDCaELRolz=
XhiIif-2BKkhcWfj7XUuDdC7Y0CEN-2B2jsEn5apSrw-3DLbRm_xZzzR7eUdv-2BX6QkrpVLiiJ=
hxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkz=
boqkiOonwJmfbw0Y-2F3DojjjXlKQsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTfw4T-2BFOELNjff=
1vbaC4wEj4sWWyiqnuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wzv-2FhieP1SYOQZhP=
FCJDNCZq0xwG1MBwsKQueVK1JvblVkUlPlMqIu0hg5DNJwnffhOr7mULgJl5TTuXyytV-2FCNOZ=
tXXmJ9ekYXNWndwBuv9U-2BWybZpO8sZXOopQf7A6uSfOijDjS-2BBGTvmFvP0Ex4IED6vzxA4T=
RjyM8v7m8FKEujKG2Xi2QQQzPxNpdlEVpwys4TQCDLHq9vizpAEaqYSKXvdW7D-2B-2FJGzhOx-=
2Bjv5xCd" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #=
f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font=
-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; displa=
y: inline-block; background-color:#f6a02e; width:200px; max-width:240px;">R=
ead more</a>                            </td>                              =
                              </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>

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				                <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" bord=
er=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%=
" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent;lin=
e-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"p413h">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFQejbV4bgHC65yjLpUeeLKtSkywpN-2BU-2FW=
5G1PQmkZjNGPAnZpOkBJRNbHxDc-2FSEpBX8Y-2F6y8e869mmfc976z3Rt7kcH24xolt3Hsc7IA=
ROvd16BXpQsM3Ehx2rC4tWrDIMhsyHL9xspvieEh4u6N50Rb3-2FToq4HMVm-2BncVAN6lsmhZJ=
YbFo1qKrY-2BREydPRLVEciYQB2e1iZOfx01M2Qnh1UJcUEORKVjKGTU4Vp1MjwAjADUVW1eJcw=
xheaSbxL912lLw21xla1sBKfQXh02VFrxq_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX=
9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y=
-2F3DojjjXlKQsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTfw4T-2BFOELNjff1vbaC4wEj4sWWyiq=
nuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wzg27UcNB7TFSoWzqJmPFOCMOlu4-2B5I-=
2B-2FuWb2t-2B8nHy06cOh8Uc-2FNeXBllIzjzemWW3s6nVYxG6ryRHGlNPE2-2FMGOBq9fEdRw=
IG4-2F3Sk1d2E1WD2NKgGgZIc3DYSRD6yT7vJ2diTqmBcihw2pjYKGsnO-2FzoIaz4UO6hM23U1=
h7vvXf2aLreFhpDT6OftAf0WrzOkzZ6X0Dt2HwReru4-2FHW4-2Boqr-2BdqEnHKyra1N1BGKvo=
" style=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bu=
cket/plezi-production/documents/files/62d6/a996/5406/7a42/0f0c/9b9d/origina=
l/supervision_vs_reporting.JPG?1658235286" width=3D"264" alt=3D"Contact Cen=
ter Analytics: Reporting vs. Supervision" style=3D"border: 0;width: 100%;ma=
x-width: 264px;height: auto;" title=3D"Contact Center Analytics: Reporting =
vs. Supervision"></a>
                  </td>
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              </tbody>
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            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"6hvatq" data-lt-tmp-id=3D"lt-791697" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Contact Center Analytics: Reporting v=
s. Supervision</span></span></strong></span><br>
<span style=3D"font-family:Open Sans;"><span style=3D"font-size:12px;"><str=
ong>To achieve maximum efficiency</strong>,=C2=A0<strong>contact centers mu=
st=C2=A0have both a short-term vision</strong>=C2=A0that allows for real-ti=
me adaptations using supervision tools=C2=A0<strong>and long-term goals=C2=
=A0</strong>for achieving customer service success using reporting tools.</=
span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                <table class=3D"ossBlockGroup" bgcolor=3D"#=
ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; =
line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"2aosaf">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFQejbV4bg=
HC65yjLpUeeLKtSkywpN-2BU-2FW5G1PQmkZjNGPAnZpOkBJRNbHxDc-2FSEpBX8Y-2F6y8e869=
mmfc976z3Rt7kcH24xolt3Hsc7IAROvd16BXpQsM3Ehx2rC4tWrDIMhsyHL9xspvieEh4u6N50R=
b3-2FToq4HMVm-2BncVAN6lsqa5ovfJaVjc0dEZc-2FQEX6YDIwoZTpVjH3aNIukm4NHCoLhWo5=
I7Cp7HE2MU2v0zIAhPg5ZvuNA7PV90j1r6q4zMi8KvXlW-2B9zoh9Ky3dFz8pyat_xZzzR7eUdv=
-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcT=
pCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DojjjXlKQsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTf=
w4T-2BFOELNjff1vbaC4wEj4sWWyiqnuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wzjJ=
bNY0pHHyY81gy9r1-2FBaK5N7ds-2F15w00Md-2BB-2F2KgTZPEYrPCgNCy6cwUs6zgEj71IIMm=
hky8FmvMF24JTEnAjpgaIll8hXQWNogVJKk8XVkXwpaxu-2F7VnWzP6B-2BFUYBBE7PpLXAtMt2=
0zDPfTyZBAsG5TySzentUZTtwDvcGhkQLFLbhFo7cLXn6yJA5CPAjiF4qAkfYJLqOux06p2wXdK=
lt8JfyIi78aZuyfi-2F0EX" target=3D"_blank" style=3D"padding: 10px 10px; bord=
er:1px solid #f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sa=
ns-serif; font-size:16px; color:#ffffff; text-decoration:none; font-weight:=
normal; display: inline-block; background-color:#f6a02e; width:200px; max-w=
idth:240px;">                                          Read more           =
                            </a>                            </td>          =
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                                  </table>
                                </td>
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                              </tbody>
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</table>

<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;=
min-width: 100%;background-color: rgb(255, 255, 255);" dest=3D"">          =
            <tbody>                        <tr>                          <t=
d align=3D"center" valign=3D"top" style=3D"padding:9px" class=3D"content-wr=
apper">                            <table border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">       =
                       <tbody>                                <tr>         =
                         <td align=3D"center" style=3D"padding-left:9px;pad=
ding-right:9px;">                                    <table border=3D"0" ce=
llpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; =
background-color: rgb(255, 255, 255);">                                    =
  <tbody>                                        <tr>                      =
                    <td align=3D"center" valign=3D"top" style=3D"padding-to=
p:9px; padding-right:9px; padding-left:9px;">                              =
              <table align=3D"center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0">                                              <tbody>          =
                                      <tr>                                 =
                 <td align=3D"center" valign=3D"top">                      =
                                    =
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-copy ossElement" osselementtype=3D"text" oss-el-edit=3D"5a732u" style=3D"p=
osition: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA2DQRmb9qX8-2F1n6fxmXQp08jLWN11a84SJpNSamK-2BiQPj8hxuMDa780s13LPt-2Bu=
gxB0Kn-2FYdmlSO3HYvOWisApAI6W1QTxIFgMcVuXYmMsvse1Dy7Enm2VcNd9BeEQchT4rk0Ixp=
DNYoLjTXLqgpjel6uKhexr0Tc7jON-2FgePWKBU-3DcFb7_xZzzR7eUdv-2BX6QkrpVLiiJhxnV=
-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqk=
iOonwJmfbw0Y-2F3DojjjXlKQsmvCeeXiGbsWyMXkTrIPQkOOmMsa1cTfw4T-2BFOELNjff1vba=
C4wEj4sWWyiqnuggNf3YCVHY1HMgWGrtBdH-2FwSARvX22a-2BLV5wzrBJNd-2B6nUVO6uEaO8U=
2rs-2BhocsYPX6Ao1pun1iMfctoW5qaRyTQWRtKvcN5O3MJSyIprMJpdVD1ezHKvbVHWrI9hMWL=
UlXe1pRspLEHdMVGEZuD76sjVckENw3vbh2gDB9yaiW5P3wiKxAZLUn9Yx-2BFUdmSH4JFI7iOh=
JAU1xcWVlhlQ8-2BFSEwwcohHGb0856J4aMBxzZypnGoAVda60noUmGFzRr6K41Z5EYcL-2B-2F=
ZL">vocalcom.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
5iAWo4BLBOkVduC-2FE5kec6VrSu63C6QD4kgW2Mn8cl2gC7YmBu-2FOSKDsNHi4USX56Q2vShz=
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 =20
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