22

✏️ Editing: 1702413993.M935428P3311477.depro4.fcomet.com,S=46000,W=47309:2,S

Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 26 Jul 2022 15:23:12 +0200
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Date: Tue, 26 Jul 2022 13:22:28 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <tUij5Js0QA6VHuYOc3OjwQ@geopod-ismtpd-1-1>
Subject: What are the changes to customer service for the end of 2022 ?
Reply-To: customersuccess@vocalcom.com
Precedence: bulk
Feedback-ID: 62dfabdd54067a1f1ed56d90:EmailCampaign:vocalcom
To: info@autozone.com.sa

--b560b48a332bd7768afa3eac7b609030434e7a59a91e2f810b6e7e90e0d9
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=utf-8
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Omnichannel
Contact Center Solutions
=C2=A0
Hello Auto,
=C2=A0

In 2022, more than ever, customer experience and customer service are becom=
ing disciplines that companies recognize=E2=80=94a strategic tool for under=
standing, satisfying, and winning the loyalty of customers, under the condi=
tion of having their acceptance ahead of time.
=C2=A0

Indeed, customer journeys are now more creative, with proactive or even pre=
dictive engagement, offering interactions on the favorite channel, at the r=
ight moment, and with a relevant message.
=C2=A0

In order to support you in this sense, Vocalcom is evolving its offer towar=
d a multichannel solution, which enables the company to reinforce its strat=
egic positioning with a complete social messaging offer.
=C2=A0

In this clip, discover a snippet of customer service trends with Eric Dadia=
n, President of the AFRC, as well as the product and business evolution of =
Vocalcom, with Karine Palacios, CPO and Ombeline Bernard-Manusset Alan, CRO=
.
=C2=A0

Happy viewing,
I'll watch the video (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRW=
ijCs0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHGhZELN-2Bw-2B7SBGbwayYXZ=
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Ou1GW9XiLy1YMkCob4hlDrVRDLnRqCDZViCSy-2FUkdqTMM2m6RM4ocFC7gf0bNEJyKiam3Lj9R=
RxpzZRlax3Uvsa9js9kIXfeyX3vr-2FiL5D-2FDDjEovyotsPcwqO3NjeVHnk9rBhwdL-2BsOlo=
vUFNyKmT-2BTkl-2BjwWjE6a3He-2BlCUNpMbshzj6MUK-2FRsjdff5BnlQMRfFFrRNvUU0VQvF=
dv8FHkM-2B6RXuiFZJz3lQ0t1Yy24a6PwBq9fbAyfpaXD6yBrqyky9XW7NETi1F52hkibSLb5G4=
mp4AOx
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH2jiBT3Lnt7K1fUdsLCz-2B9SaNLdV18fth5IwabP=
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Se d=C3=A9sinscrire

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<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>
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<div style=3D"text-align: left;">
<strong><span style=3D"font-size:14px;"><span style=3D"font-family:Open San=
s;">Hello Auto,</span></span></strong><br>
=C2=A0
<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In 2022, more than ever, <strong>customer experience an=
d customer service</strong> are becoming disciplines that companies recogni=
ze=E2=80=94a strategic tool for understanding, satisfying, and winning the =
loyalty of customers, under the condition of having their acceptance ahead =
of time.</span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Indeed, <strong>customer journeys are now more creative=
, with proactive or even predictive engagement</strong>, offering interacti=
ons on the favorite channel, at the right moment, and with a relevant messa=
ge.</span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In order to support you in this sense, Vocalcom is evol=
ving its offer toward a <strong>multichannel solution</strong>, which enabl=
es the company to reinforce its strategic positioning with a complete socia=
l messaging offer.</span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In this clip, discover a snippet of customer service tr=
ends with Eric Dadian, President of the AFRC, as well as the product and bu=
siness evolution of Vocalcom, with Karine Palacios, CPO and Ombeline Bernar=
d-Manusset Alan, CRO.</span></span></span><br>
=C2=A0</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">H=
appy viewing,</span></span></p>
<span style=3D'font-family:"Open Sans",sans-serif'> </span> <span style=3D"=
font-size:14px;"><span style=3D"font-family:Open Sans;"><span style=3D"line=
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an style=3D"line-height:107%"><span style=3D'font-family:"Calibri",sans-ser=
if'> </span></span></span><span style=3D"font-family:Open Sans;"><span styl=
e=3D"font-size:14px;"><span style=3D"line-height:150%"> </span></span></spa=
n>
</div>
</div>
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<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
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cAiu">vocalcom.com</a></span></strong><br>
<br>
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                 =20
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   =20
   =20
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MR SKB