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Date: Tue, 23 Aug 2022 06:45:35 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - How to prioritize flows, reduce AHT, and boost
 Post-Interaction Customer Satisfaction Surveys
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Ouvrir dans mon navigateur

Omnichannel
Contact Center Solutions
-------------------------------
Welcome to Vocalcom News, the newsletter that shares our main success stori=
es, blog articles, and highlights.

Vocalcom invites you to discover - or rediscover - the testimony of Eric Da=
dian President of the AFRC, Karine Palacios CPO and Ombeline Bernard Manuss=
et-Allant CRO of Vocalcom, on their vision of the future of Customer Relati=
ons, and the future of Vocalcom's Products and Business.
=C2=A0

Among the blog articles you will find this month: How to Prioritize Flows i=
n the Contact Center,=C2=A0How to Reduce Average Handle Time in the Contact=
 Center, and=C2=A0Post-Interaction Customer Satisfaction Surveys: Are They =
Always Necessary?

Happy reading !
-------------------------------
=F0=9F=8E=ACDiscover Vocalcom clip: A Leader's Return to the Outposts of In=
novation =F0=9F=8E=A5
Take 3 minutes to find the best moments of Vocalcom at the Customer Strateg=
y 2022 exhibition!

Eric Dadian, President of the AFRC, Karine Palacios, Chief Product Officer =
and Ombeline Bernard-Manusset, Chief Revenue Officer at Vocalcom, share the=
ir vision of customer relations and, above all, the group's innovations and=
 new directions.
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHGhuqiaMsAifnqhV6EBHXe37LDTfC=
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fOk48c2P36WIQX0cdXCCPagjc6Qp359uZ6J-2Fq8a-2BxvR5uNJJiX5drH4U-2FhOTQ
-------------------------------

How to Reduce Average Handle Time in the Contact Center
One of the most important KPIs both inbound and outbound contact centers mo=
nitor is the AHT, or average handle time. Discover how.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bH9-2BSGgQvoqqOy0h9FtvC8yB1bN21-2B2Hilj3jORgiHXSt80cBF7eJU=
TyDclCEgKrXVPAkUHlkoKXnn7Z2ft2-2BRebGGXCKuRKAQ5LiH31s5kJEin2cIOtMNbkxFakHHB=
q7-2Br-2Fo2ChQMiHHl5hGwDlmwu5axvFVE-2F-2FLkbSU0L4ctwbNt3JANiXUqekJAbK5PAKnC=
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Zvtv0Jt439oJ6LGMVfcYJz8iY-2FKEClkzjZ4v7hTOL

Post-Interaction Customer Satisfaction Surveys: Are They Always Necessary?M=
easuring customer satisfaction=C2=A0depends on various factors: customer en=
gagement, status of your customer (an existing customer vs. a new customer)=
, or call typology (inbound or outbound). Depending on these factors, the a=
nswer will not be the same. Discover why.
Read more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1i=
iYEL0kixsliBEVpwt0bHQxI6yWidGensuHFocRVUEhW0E4skVMzGeMVrQcwlKL1twb-2BiFSJ4a=
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5h5nxOn7fUid9IhPxbT-2B3Uv6AFdGdqAFv6EAGHdPa4F-2Fxn-2Bg5pYIQOIRmIXZIJB3WpPI1=
YFZ4zxfvye7ZmUXur7A5VvqfpFQagzJpqCLHbj2JOWGA

How to Prioritize Flows in the Contact Center
In certain situations or even for certain businesses,=C2=A0prioritizing cal=
ls over email or other channels is not necessarily the best option. Discove=
r why.
Read more  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1i=
iYEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn5zN6Jv6=
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9lm3jT3-2FXbbBZjGZtM8clKkv5iaQYL
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2PMKXR7pwHNQlr64x41BkPEkW759qberI=
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ps://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/615e=
/c8d9/5406/7a21/1b1e/2800/original/logo-Vocalcom.png?1633601753" width=3D"1=
88" alt=3D"Logo Vocalcom" style=3D"border: 0px; width: 100%; max-width: 188=
px; height: auto;" title=3D"Logo Vocalcom"></a>                            =
                      </td>                                                =
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nline-block; max-width:50%; min-width:288px; vertical-align:top;">         =
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r=3D"0" width=3D"100%">                                      <tbody>       =
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      <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"100%=
">                                              <tbody>                    =
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=3D"ossElement _inline" osselementtype=3D"text" style=3D"font-family: Arial=
, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height=
: 20px; position: relative;" oss-el-edit=3D"856snx" spellcheck=3D"true" rol=
e=3D"textbox" aria-label=3D"=C3=89diteur de texte enrichi, l8855e" title=3D=
"=C3=89diteur de texte enrichi, l8855e" aria-describedby=3D"cke_310">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Contact Center Solutions</span></div>
</div>                                                  </td>              =
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lor: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">
  <tbody>
<tr>
    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"rv=
1q4"><hr size=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"cente=
r" width=3D"100%"></td>
  </tr>
</tbody>
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=
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                 <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" =
style=3D"max-width: 600px; padding-top: 0px; background-size: cover;" dest=
=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
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                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 214.667px !important; transform: none !important; transform-origin: 276px=
 107.333px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter=
__scroll-element" style=3D"top: 0px !important; left: 0px !important; width=
: 552px !important; height: 214px !important;"><canvas class=3D"lt-highligh=
ter__canvas" width=3D"73" height=3D"24" style=3D"display: none; top: 0px !i=
mportant; left: 92px !important;"></canvas></lt-div></lt-div></lt-highlight=
er><div class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: =
Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-h=
eight: 20px; position: relative;" oss-el-edit=3D"dchax" data-lt-tmp-id=3D"l=
t-319658" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><=
span style=3D"line-height:normal">Welcome to <b>Vocalcom News</b>, the news=
letter that shares our main success stories, blog articles, and highlights.=
</span></span></span><br>
<br>
<span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">Voca=
lcom invites you to discover - or rediscover - the testimony of Eric Dadian=
 President of the AFRC, Karine Palacios CPO and Ombeline Bernard Manusset-A=
llant CRO of Vocalcom, on their vision of the <strong>future of Customer Re=
lations, and the future of Vocalcom's Products and Business</strong>.</span=
></span><br>
=C2=A0</p>

<p><span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;">A=
mong the blog articles you will find this month: How to<b> </b><strong>Prio=
ritize Flows</strong> in the Contact Center,=C2=A0How to <strong>Reduce Ave=
rage Handle Time</strong> in the Contact Center, and=C2=A0<strong>Post-Inte=
raction Customer Satisfaction Surveys</strong>: Are They Always Necessary?<=
/span></span><br>
<br>
<span style=3D"font-size:16px;"><span style=3D"font-family:Open Sans;"><spa=
n lang=3D"EN-US">Happy reading !</span></span></span></p>
</div>
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lass=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wid=
th=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 255);" de=
st=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement" ossel=
ementtype=3D"html_code" oss-el-edit=3D"pg7the"><hr size=3D"2" background=3D=
"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D"100%"></td>  </tr></t=
body>
</table>
				            <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:=
 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid transparen=
t; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <lt-highlighter contenteditable=3D"false" style=3D"display: none; z-i=
ndex: 1 !important;"><lt-div spellcheck=3D"false" class=3D"lt-highlighter__=
wrapper" style=3D"width: 552px !important; height: 48px !important; transfo=
rm: none !important; transform-origin: 276px 24px !important; zoom: 1 !impo=
rtant;"><lt-div class=3D"lt-highlighter__scroll-element" style=3D"top: 0px =
!important; left: 0px !important; width: 552px !important; height: 48px !im=
portant;"><canvas class=3D"lt-highlighter__canvas" width=3D"92" height=3D"2=
5" style=3D"display: none; top: 0px !important; left: 91px !important;"></c=
anvas></lt-div></lt-div></lt-highlighter><div class=3D"ossElement" osseleme=
nttype=3D"text" style=3D"font-family: Arial, Verdana, sans-serif; color: rg=
b(85, 85, 85); font-size: 14px; line-height: 20px; position: relative;" oss=
-el-edit=3D"kl7fet" data-lt-tmp-id=3D"lt-862809" spellcheck=3D"false" data-=
gramm=3D"false">
<p><span style=3D"line-height:1.5em;"><strong><span style=3D"color:#24b7c3;=
"><span style=3D"font-size:20px;"><span style=3D"font-family:Open Sans;">=
=F0=9F=8E=ACDiscover Vocalcom clip: A Leader's Return to the Outposts of In=
novation =F0=9F=8E=A5</span></span></span></strong></span></p>
</div>
    </td>
  </tr>
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=20
				            <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"max-width:=
 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px solid transparen=
t; line-height: 0; background-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"mj9ht7" data-lt-tmp-id=
=3D"lt-370323" spellcheck=3D"false" data-gramm=3D"false"><span style=3D"fon=
t-size:14px;"><span style=3D"font-family:Open Sans;">Take 3 minutes to find=
 the best moments of Vocalcom at the Customer Strategy 2022 exhibition!<br>
<br>
Eric Dadian, President of the AFRC, Karine Palacios, Chief Product Officer =
and Ombeline Bernard-Manusset, Chief Revenue Officer at Vocalcom, share <st=
rong>their vision of customer relations and, above all, the group's innovat=
ions and new directions.</strong></span></span></div>
    </td>
  </tr>
  </tbody>
</table>

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				            <table class=3D"ossBlockGroup" bgcolor=3D"#edf7f9" width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0=
px; margin-bottom: 0px; border: 0px solid transparent; line-height: 0; back=
ground-color: rgb(237, 247, 249);" dest=3D"">
  <tbody>
    <tr>
      <td width=3D"576" style=3D"padding:10px 0px;font-size:0;" align=3D"ce=
nter">
        <div class=3D"ossElement" osselementtype=3D"button" oss-el-edit=3D"=
94m25">
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            <tbody>
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                <td align=3D"center">
                  <table cellspacing=3D"0" cellpadding=3D"0" style=3D"text-=
align: center;">
                    <tbody>
                      <tr>                                                 =
                       <td style=3D"border-radius: 4px;" bgcolor=3D"#24b7c3=
">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHG=
huqiaMsAifnqhV6EBHXe37LDTfCFnZZ3bEx4Jz-2FiTHZM-2B2FxKfA9yoJzrf0nJ8ClVLxiv-2=
FOuRupeuJESMzjr3IUQjUJTGi9OS5f6xcXJM0VdID4ANWoAF4hr7hZdZVnGD4x8ccTt94380VSO=
ctyvVGQ-2BOerwCil5fg3VcUCYQRkAFQ-2FNEvOSd4qviFp4USIMgV2hj_xZzzR7eUdv-2BX6Qk=
rpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7Gi=
PJVYFkzboqkiOonwJmfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vunyjv-2BBiC6Q=
S1LOm1NVh2xNVdjAjvPCciyNSwHgDOlWBS-2Bc0fYQuK2RKkk8tYQCBzEQ-2F6z6eOVsuwmACU0=
k-2FoWW7aIZF2-2BAaneKA9qtGPnH8QU49SEjMf5nuBeIPdLb-2F1iy8hWSMH79DU24kdqSH-2F=
knwX8ItZIuGlBxIPYJb-2Bzh1cCxEP0-2B3GOqeEMaZYQzMmLBRANi8Ze9VClV9-2B0iYdSzMj1=
5CsoUkAT8Nbra0eQJNdfUm6LYVUmHTZ5VWzY1Qu154sa2GYQtDiIBAc49UeeeZw053i3IuB0ucl=
pLGRnlfTpd6EHnl" target=3D"_blank" style=3D"padding: 12.5px 10px; border:1p=
x solid #24b7c3; border-radius: 4px; font-family: Helvetica, Arial, sans-se=
rif; font-size:16px; color:#ffffff; text-decoration:none; font-weight:norma=
l; display: inline-block; background-color:#24b7c3; width:200px; max-width:=
550px;">                            Watch the video                        =
  </a>                            </td>                                    =
                        </tr>
                    </tbody>
                  </table>
                </td>
              </tr>
            </tbody>
          </table>
        </div>
      </td>
    </tr>
  </tbody>
</table>
			            <table class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0=
" cellspacing=3D"0" width=3D"100%" style=3D"width: 100%; background-color: =
rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td cla=
ss=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"if4k61"><hr s=
ize=3D"2" background=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=
=3D"100%"></td>  </tr></tbody>
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			                                                      <table class=3D"os=
sBlockGroup" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" align=3D"center" width=3D"100%" style=3D"max-width: 600px; margin-bo=
ttom: 0px; border: 0px solid transparent; line-height: 0; background-size: =
cover; background-color: rgb(255, 255, 255);" dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"6y0n">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH9-2BSGgQvoqqOy0h9FtvC8yB1bN21-2B2Hil=
j3jORgiHXSt80cBF7eJUTyDclCEgKrXVPAkUHlkoKXnn7Z2ft2-2BRebGGXCKuRKAQ5LiH31s5k=
JEin2cIOtMNbkxFakHHBq7-2Br-2Fo2ChQMiHHl5hGwDlmwu5MPc7qBqiMGYz6nNUaLVzcK3u5x=
Rs3rqEof72oig0DFgWnOL5buuYuqHeo7dFcGqHJQUBvvOmI2zxfq6QmSXjvJWns82Ep3JufABYg=
TGvng-3DW9Pt_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5=
-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpUx8c7DBfOjL3tGBB=
qZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNVdjAjvPCciyNSwHgDOlWBS-2Bc0fYQuK2=
RKkk8tYQCBzEQ-2F6z6eORNH1Wcjzpf6WfBEwlD5Ed24kS3Klsmct92ey3ePrw4YZBxkOsl0W5s=
FRRk2BTzGRg7Y3yWad4pzm2GG8aIEN-2BGyribgeD6SMcNoV9yiBBcwr-2FnqCo7Is8KxdLArSA=
BBDVe1PQTAoerfEgUueCuEmS0AB9V4CgtDnQA-2F-2FXZjRSYetCOaS1Klm2GUKjma3kE8UWaGU=
N-2BDHyghhV7jcrbPnM7wjCnd1n5eVjfvpRRPbMyK" style=3D"display:block;"><img sr=
c=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/fi=
les/6303/4fc8/e317/a724/ef0b/a75e/original/r%C3%A9duire_dmt.JPG?1661161416"=
 width=3D"264" alt=3D"How to Reduce Average Handle Time in the Contact Cent=
er" style=3D"border: 0px; width: 100%; max-width: 264px; height: auto;" tit=
le=3D"How to Reduce Average Handle Time in the Contact Center"></a>
                  </td>
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ertical-align:top;">
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0%">
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<tr>
            <td style=3D"padding:10px 12px;">
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=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"cgwks" data-lt-tmp-id=3D"lt-311868" spellcheck=3D"false" data=
-gramm=3D"false">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How to Reduce Average Handle Time in =
the Contact Center</span></span></span></strong><br>
<span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">One =
of the most important KPIs both inbound and outbound contact centers monito=
r is the AHT, or average handle time. Discover how.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
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                                                                           =
                                                                           =
                                                                           =
               <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padding: 0p=
x 0px; margin-bottom: 0px; border: 0px solid transparent; line-height: 0;" =
dest=3D"">
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ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"9gycly">
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ding=3D"0">
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                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH9-2BSGgQ=
voqqOy0h9FtvC8yB1bN21-2B2Hilj3jORgiHXSt80cBF7eJUTyDclCEgKrXVPAkUHlkoKXnn7Z2=
ft2-2BRebGGXCKuRKAQ5LiH31s5kJEin2cIOtMNbkxFakHHBq7-2Br-2Fo2ChQMiHHl5hGwDlmw=
u5MPc7qBqiMGYz6nNUaLVzcK3u5xRs3rqEof72oig0DFgWnOL5buuYuqHeo7dFcGqHJQUBvvOmI=
2zxfq6QmSXjvJWns82Ep3JufABYgTGvng-3DhB3K_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1O=
C3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJ=
mfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNVdjAj=
vPCciyNSwHgDOlWBS-2Bc0fYQuK2RKkk8tYQCBzEQ-2F6z6eOdgKk6hpxm4NknmEQ39yE-2Fpd9=
MjEO18DvHJEILpHEsHDZEJGn0O9wK60Xe0cczLsOVam7AV37a7tK0WG20BlBFCoiMVRSdr4tcxI=
u2H6M7vBOGmnkmlRPBoNIKECpXD1z-2Bzj2rYiFuULX8x8Wu1Lj1nuv7XIYGYwYuG-2FAmERDDl=
YWiv9DqiLlz8n2kNuvOmp-2FlzbD-2FvwHAhqvLs1u7-2F9HpgvDJ0Slf8JqkKqCwrseNpE" ta=
rget=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; bord=
er-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; =
color:#ffffff; text-decoration:none; font-weight:normal; display: inline-bl=
ock; background-color:#f6a02e; width:200px; max-width:240px;">Read more</a>=
                            </td>                                          =
                  </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
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                  </td>
                </tr>
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</table>
            </td>
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        </tbody>
</table>
      </div>
      
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</table>

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				                    <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"=
100%" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transparent=
;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"c0loah">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHQxI6yWidGensuHFocRVUEhW0E4skVMzGeMVr=
QcwlKL1twb-2BiFSJ4anZJgNzxsrlDfgTFCaWifwm-2B-2FCJRnirIR1it0J0-2FONT-2BKTLGn=
QzqIdid-2FYVZYQOtRaXtzKCDoei8vNmDG6VKk4wBU9giS364Ha9Zyi0QESLAsbYOSBvb2n0mnZ=
Npwx6IgNKdlUgdQgLaD35KGi04yeMtKtCnGUxhNYor6GfdMCCSfG6UkM-2B1uE8mMlO-2BJZXHZ=
iwe3HiXJA2ixkqpMTb6W1yNxsVY-2Fi-2BlV6YMN_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1O=
C3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJ=
mfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNVdjAj=
vPCciyNSwHgDOlWBS-2Bc0fYQuK2RKkk8tYQCBzEQ-2F6z6eORv-2B5ldy2M3E58rlKZX7QyQwV=
kfB24y4JNENkYki7GVldgF1nC4Hb8mlwHggLZHKpQpGkCzpj-2F2atjyxC-2FuxbY6yKo8YN5Xx=
JfaEnzNDSQnBbySurdJQJWE1Ix626cPfIbyH7wqJiPg-2FOXeZ4p-2Bub9Eq1LyrSI1aNdTF6bh=
-2Byg8atRboksUGpm6VnWY2wvJUMjqHY1WeUlv86hKSBG7jvbEWPHy657o8fAOE5o0jvK2W" st=
yle=3D"display:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket=
/plezi-production/documents/files/62d6/a996/5406/7a42/0f0c/9b9d/original/su=
pervision_vs_reporting.JPG?1658235286" width=3D"264" alt=3D"Post-Interactio=
n Customer Satisfaction Surveys: Are They Always Necessary?" style=3D"borde=
r: 0;width: 100%;max-width: 264px;height: auto;" title=3D"Post-Interaction =
Customer Satisfaction Surveys: Are They Always Necessary?"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"6btqw" data-lt-tmp-id=3D"lt-878117" spellcheck=3D"false" data=
-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">Post-Interaction Customer Satisfactio=
n Surveys: Are They Always Necessary?</span></span></strong></span><span st=
yle=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">Measuring cu=
stomer satisfaction=C2=A0depends on various factors: customer engagement, s=
tatus of your customer (an existing customer vs. a new customer), or call t=
ypology (inbound or outbound). Depending on these factors, the answer will =
not be the same. Discover why.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                    <table class=3D"ossBlockGroup" bgcolor=
=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid transpar=
ent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"cf25r">
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ding=3D"0">
                              <tbody>
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                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHQxI6yWid=
GensuHFocRVUEhW0E4skVMzGeMVrQcwlKL1twb-2BiFSJ4anZJgNzxsrlDfgTFCaWifwm-2B-2F=
CJRnirIR1it0J0-2FONT-2BKTLGnQzqIdid-2FYVZYQOtRaXtzKCDoei8vNmDG6VKk4wBU9giS3=
64Ha9Zyi0QESLAsbYOSBvb2n0mnZNpwx6IgNKdlUgdQgLaD35KGi04yeMtKtCnGUxhNYor6GfdM=
CCSfG6UkM-2B1uE8mMlO-2BJZXHZiwe3HiXJA2ixkqpMTb6W1yNxsVY-2Fi-2BlVGfFH_xZzzR7=
eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af=
4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vun=
yjv-2BBiC6QS1LOm1NVh2xNVdjAjvPCciyNSwHgDOlWBS-2Bc0fYQuK2RKkk8tYQCBzEQ-2F6z6=
eOaX7tM5aIgTZpLq5sMVjK3X8l1Nc3PcNMoRWky-2BA4-2BKngxg1KnYr9Sh6sBQCoENQT-2Beb=
jgdHEXgbRAVoLpu5CKlDd8zVjgwpGxQNDeL-2Fm3-2BulLbzVYhodJkUIomVgpbWXAFFIsI3p51=
-2BW55dm-2FvdkVXdXC4iIC95TBC8CYa-2BrL7YkuR9pLPctZ6GDN6hNrF3Jxl6JigmSNwo8aK2=
3BVLKT6UYVQJnDxglV9CyIUIMOOG" target=3D"_blank" style=3D"padding: 10px 10px=
; border:1px solid #f6a02e; border-radius: 4px; font-family: Helvetica, Ari=
al, sans-serif; font-size:16px; color:#ffffff; text-decoration:none; font-w=
eight:normal; display: inline-block; background-color:#f6a02e; width:200px;=
 max-width:240px;">                                          Read more     =
                                  </a>                            </td>    =
                                                        </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
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</table>
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</table>
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    </td>
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</tbody>
</table>

=20
				      <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=3D"100%" style=3D=
"max-width:600px; margin-bottom:0;border: 0 solid transparent;line-height:0=
; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
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0%">
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<tr>
            <td style=3D"padding:10px 12px;">
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=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"zdrip">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ134yRHj83-2B-2FM8ujqBwl8xKSR8G=
yWifwvP-2FXn5zN6Jv6Y7nJumpmf50yIDywLvv59kYxgcmhnTRXHDmB5mHJMVUIqQQ9dplJBAPk=
aErqd7dsMu1pRxby8bdUNftbz2c4d8dgmUYgl8y5c1c5wl01fyPLReK-2BSvhkyb9JIoda92A-2=
FbBcAyxD3-2FZxcjJNlCUNhBfv7rhMulvsbByc3WOe1nGWmmpZ8XVrpyoXNhqmAjoxO9PuOZ9Aw=
j4hn8OA-3Dnz6a_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6=
i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DpUx8c7DBfOjL3tG=
BBqZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNVdjAjvPCciyNSwHgDOlWBS-2Bc0fYQu=
K2RKkk8tYQCBzEQ-2F6z6eOTFoFjtC0HZL6iK6R-2F8ne1pT8YsuIu68phflG4-2FnnB2u78OgJ=
2uVRpWXYqn4th4YdOGPIDfbeEyZJWWb4Wnq9ZK-2F8yc6pnQtgAZNK5lyafFuu2LgBoRoEUBAYK=
l4cahqGYe-2BJwsfLjNXbCRtnTUiaOS016cOKQxyi-2FQQed7GgFIgJH9zqF-2Fx8lzepBn2jkW=
1FLqcbaaOHquDWEkfWgEg52LN5Btk1lZweXqW5Yw5h3Us" style=3D"display:block;"><im=
g src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/document=
s/files/62a8/4fd2/e317/a706/f753/1621/original/Prioriser_les_flux.JPG?16551=
97650" width=3D"264" alt=3D"" style=3D"border: 0;width: 100%;max-width: 264=
px;height: auto;"></a>
                  </td>
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              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"i42qav" data-lt-tmp-id=3D"lt-306592" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How to Prioritize Flows in the Contac=
t Center</span></span></span></strong><br>
<span style=3D"font-size:12px;"><span style=3D"font-family:Open Sans;">In c=
ertain situations or even for certain businesses,=C2=A0<strong>prioritizing=
 calls over email or other channels is not necessarily the best option</str=
ong>. Discover why.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                      <table class=3D"ossBlockGroup" bgcolor=3D"#ffffff" wi=
dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"padd=
ing: 0px 0px; margin-bottom: 0px; border: 0px solid transparent; line-heigh=
t: 0;" dest=3D"">
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                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"6x6esp">
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ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bFFaEePZ13=
4yRHj83-2B-2FM8ujqBwl8xKSR8GyWifwvP-2FXn5zN6Jv6Y7nJumpmf50yIDywLvv59kYxgcmh=
nTRXHDmB5mHJMVUIqQQ9dplJBAPkaErqd7dsMu1pRxby8bdUNftbz2c4d8dgmUYgl8y5c1c5YmU=
icoQAS4cRRH0n1zxF1OpdaySPwd2k8Vrv4wqqsJiABm-2B7peSeZ04ViVdsVjr50hWec9Obw8Ef=
DguEJETE-2BiuNph9u7yfaRNtBpTojfsw-3D_LDQ_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1O=
C3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJ=
mfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNVdjAj=
vPCciyNSwHgDOlWBS-2Bc0fYQuK2RKkk8tYQCBzEQ-2F6z6eOXPjBE5cKqYIkSHIIf9k9-2FNAt=
w1zYezdeNEg11fHR-2FRLK-2BI1vEi8uBfdTPK6peew5s3Pj3RyJle1Q-2BPu530QOPitt6Ch7z=
uCoNzkqFFz5XhXMEK6zfKMAobvLc60qkSoEpxDsNjrZsO6UwMg90BV7Z-2FtbdFRHZrRappsvLf=
9Y7Pf-2B-2BLy3imGITKN4UU81hGsNSPZU4-2BClMqFZSpCboHug-2Buee2CEsRqTQs9cyAjJhd=
MS" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e=
; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:=
16px; color:#ffffff; text-decoration:none; font-weight:normal; display: inl=
ine-block; background-color:#f6a02e; width:200px; max-width:240px;">       =
                                   Read more                               =
         </a>                            </td>                             =
                               </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
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</table>

<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"ossBlockGroup socialBlock" style=3D"min-width:100%;min-width:=
 100%;background-color: rgb(255, 255, 255);" dest=3D"">                    =
  <tbody>                        <tr>                          <td align=3D=
"center" valign=3D"top" style=3D"padding:9px" class=3D"content-wrapper">   =
                         <table border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;">                =
              <tbody>                                <tr>                  =
                <td align=3D"center" style=3D"padding-left:9px;padding-righ=
t:9px;">                                    <table border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%; backgroun=
d-color: rgb(255, 255, 255);">                                      <tbody>=
                                        <tr>                               =
           <td align=3D"center" valign=3D"top" style=3D"padding-top:9px; pa=
dding-right:9px; padding-left:9px;">                                       =
     <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0">                                              <tbody>                   =
                             <tr>                                          =
        <td align=3D"center" valign=3D"top">                               =
                                    =
                                                  =
                                                 <div class=3D"col-copy oss=
Element" osselementtype=3D"text" oss-el-edit=3D"qtot7q" style=3D"position: =
relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w9=
24BqvlA2PMKXR7pwHNQlr64x41BkPEkW759qberIjUsitNlL3tKTX4a70TPjNMPfLlBazUxZLML=
aDd-2BYiXcjprz2ZzpNHnq9zxxk-2BQ0APfh9aRG5p8DJ5bv70cZ9clHt1CyBX4hjVSjHb3XeKS=
XDL4-2BxtdrPtRy-2F6dpTVIGQch5iPTaIXP4-3DYpYd_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2=
BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiO=
onwJmfbw0Y-2F3DpUx8c7DBfOjL3tGBBqZabQuC7gNewiAb3vunyjv-2BBiC6QS1LOm1NVh2xNV=
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