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Envelope-to: info@autozone.com.sa
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Date: Wed, 14 Sep 2022 08:07:37 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <kbzHonOlQ1KHkc6ata3dVA@geopod-ismtpd-3-1>
Subject: What are the changes to customer service for the end of 2022 ?
Precedence: bulk
Feedback-ID: 6319a51554067a43127f8d3c:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

--7fbc647d3d31d9624000f2db3f7d60542b50bfb63792690b5809402ce6ad
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Omnichannel
Customer Engagement Solutions
=C2=A0
Hello Auto,
=C2=A0

During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic=
h brought together the greatest number of customer service players in Franc=
e, Vocalcom reflected upon the evolution of customer engagement.
=C2=A0

In 2022, more than ever, customer experience and customer service are becom=
ing disciplines that companies recognize=E2=80=94a strategic tool for under=
standing, satisfying, and winning the loyalty of customers, under the condi=
tion of having their acceptance ahead of time.
=C2=A0

Indeed, customer journeys are now more creative, with proactive or even pre=
dictive engagement, offering interactions on the favorite channel, at the r=
ight moment, and with a relevant message.
=C2=A0

In order to support you in this sense, Vocalcom is evolving its offer towar=
d a multichannel solution, which enables the company to reinforce its strat=
egic positioning with a complete social messaging offer.
=C2=A0

In this clip, discover a snippet of customer service trends with Eric Dadia=
n, President of the AFRC, as well as the product and business evolution of =
Vocalcom, with Karine Palacios, CPO and Ombeline Bernard-Manusset Alan, CRO=
.
=C2=A0

Happy viewing,
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHGhJat7yNOijX9-2FiPoMif4vPI-2=
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I-3D
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA21sVDZZLLaBQ5dBYvwnZ7gqRax9K7zJUI=
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der=3D"0" width=3D"100%">                                      <tbody>     =
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=3D"ossElement _inline" osselementtype=3D"text" style=3D"font-family: Arial=
, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height=
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"=C3=89diteur de texte enrichi, l8855e" aria-describedby=3D"cke_310" data-l=
t-tmp-id=3D"lt-697909" data-gramm=3D"false"><div style=3D"text-align: right=
;"><span style=3D"color:#24b7c3;">Omnichannel<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
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wrapper" style=3D"width: 552.031px !important; height: 240.996px !important=
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ass=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial, Ver=
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x; position: relative;" oss-el-edit=3D"hr7qb" data-lt-tmp-id=3D"lt-275138" =
spellcheck=3D"false" data-gramm=3D"false"><div style=3D"text-align: left;">=
<span style=3D"line-height:1.5em;"><span style=3D"font-size:14px;"><span st=
yle=3D"font-family:Open Sans;"><strong>Hello Auto,</strong></span></span></=
span><br>
&nbsp;</div>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In 2022, more than ever, customer experience and custom=
er service are becoming disciplines that companies recognize=E2=80=94<stron=
g>a strategic tool for understanding, satisfying, and winning the loyalty o=
f customers</strong>, under the condition of having their acceptance ahead =
of time.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Indeed, <strong>customer journeys are now more creative=
</strong>, with proactive or even predictive engagement, offering interacti=
ons on the favorite channel, at the right moment, and with a relevant messa=
ge.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In order to support you in this sense, Vocalcom is evol=
ving its offer toward a <strong>multichannel solution</strong>, which enabl=
es the company to reinforce its strategic positioning with a <strong>comple=
te social messaging offer</strong>.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">In this clip, discover a snippet of <strong>customer se=
rvice trends</strong> with E<strong>ric Dadian</strong>, President of the <=
strong>AFRC</strong>, as well as the <strong>product and business evolution=
 of Vocalcom</strong>, with <strong>Karine Palacios</strong>, CPO and <stro=
ng>Ombeline Bernard-Manusset Alan,</strong> CRO.</span></span></span><br>
&nbsp;</p>

<p><span style=3D"font-size:14px;"><span style=3D"font-family:Open Sans;"><=
span lang=3D"EN-US">Happy viewing,</span></span></span></p>

<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
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">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa6ogUbYh57EttVWWD-2F4hDv9vnEatkk2XIGziAWUpjHG=
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width:550px;">                          Watch the video                    =
   </a>                            </td>                                   =
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                                                                                                                <div class=3D=
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<br>
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