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Date: Tue, 27 Sep 2022 10:35:33 +0000 (UTC)
From: Alexandre from Vocalcom <a.martin@vocalcom.com>
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Subject: Vocalcom News - white paper on outbound campaigns, improving the
 pick-up rate, global development strategy...
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To: info@autozone.com.sa

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Open in my browser

Omnichannel
Customer Engagement Solutions
-------------------------------
=C2=A0

Welcome to=C2=A0Vocalcom News, the newsletter that shares our main white pa=
pers, blog articles and highlights.

Discover our new white paper on how to boost your outbound campaigns.
Among the blog articles this month: how to improve your pick-up rate=C2=A0a=
nd=C2=A0

a focus on how to reduce average handle time.
We also invite you to discover - or rediscover - our worldwide development =
strategy through the words of Ombeline Bernard Manusset-Allant CRO of Vocal=
com.

Happy reading!
-------------------------------
Faced with new restrictions and consumer behavior changes, it=E2=80=99s tim=
e to rethink the way in which outbound campaigns are carried out: more inte=
lligent, more creative, less intrusive, with a thoughtful rhythm, but above=
 all which fits into a global strategy.

In this guide, you will specifically learn how to create a campaign, how to=
 integrate your outbound calls into a global and omnichannel journey, and h=
ow to offer a standout experience thanks to Best Time to Call.
Download our white paper (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6q=
bsRWijCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAK=
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ftXi01CN4fAHg5p-2Fe0Xt-2Fh27NlTRfzKmLzhaOH4m
-------------------------------

How Outbound Contact Centers Can Improve Call Pickup Rates

Among the KPIs for outbound contact centers, the call pickup rate is a fund=
amental one. A high rate indicates the efficiency of your contact center=E2=
=80=99s strategy. So, how can you improve it?

Vocalcom comes back to this topic in its article on the different methods t=
hat allow you to improve call pickup rates.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bHJo9puL-2FPfIOtwqsWgaG6rEwWLS-2FP6z8chJ1AMrzfvv5UkTDkVdT2=
zR6pERRxcGnxX6F6FXPfCybslAaAcCqSDDDR5GpyXI3axZ1SNxNxuvnJedVV7U77vQSD79DFDBX=
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cuAwaHa9Dt-2BZMZiFwHz0p76AtEFjDULJvDtcvev94RU
-------------------------------

How to reduce Average Handle Time in the contact center ?

One of the most important KPIs both inbound and outbound contact centers mo=
nitor is the AHT, or average handle time. Discover how.
Read more (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1ii=
YEL0kixsliBEVpwt0bH9-2BSGgQvoqqOy0h9FtvC8yB1bN21-2B2Hilj3jORgiHXSt80cBF7eJU=
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DZ0TWcWUpeDUL3zjlTHq9NJ2F2HNxygoMla3GB7X86fE-2BBeVCq7
-------------------------------
The development of Vocalcom
Vocalcom, through the testimonial of Ombeline Bernard-Manusset Allant, CRO =
of Vocalcom, reveals its global Development Strategy.

"We wish to help all companies keep their customers and digitalize their cu=
stomer service. This is why we are present on the 5 continents, to help you=
 develop your customer service with our contact center technologies."
See the video (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GO=
a8vwYum0dhx8hntObhfpZXx7DpQduRs0ZKz-2Brmc2nuUIJqowjvNgsABipyJi9yLTUyojRJ-2B=
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TqsoWKeoapru5Wj-2FWAZVzsL_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2=
BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoMtg=
r8LgP6nJIxcjkR8Q5jE0OxsyWQVnZmQU6O06rAxp0AClXUiDQ4EzuY4Fug-2F8-2F4FF7ES7VBE=
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17m4fNha8FmfLlYQjHTlcGlTnrdRlya-2BHrWpVpgaW8bOd7g8wVNtChlTULcE-2BOLpVgeumVL=
LoVdDkJp2RiyhIFVIKkosqgJQ4QoF-2BqXZN5Sl9QyCeOZk2ZMgWt-2B
-------------------------------
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH2jiBT3LnjhMpUNTzKdrhCiUtpsQR194RlEhSRHU6=
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a9jv1PAKnQuCOeeCpbuf9tEOgNQQ5en66G62jl2pN
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s3.amazonaws.com/ossleads-bucket/plezi-production/documents/files/615e/c8d9=
/5406/7a21/1b1e/2800/original/logo-Vocalcom.png?1633601753" width=3D"188" a=
lt=3D"Logo Vocalcom" style=3D"border: 0px; width: 100%; max-width: 188px; h=
eight: auto;" title=3D"Logo Vocalcom"></a>                                 =
                 </td>                                                </tr>=
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td>                                        </tr>                           =
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-block; max-width:50%; min-width:288px; vertical-align:top;">              =
                      <table cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" width=3D"100%">                                      <tbody>            =
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Element" osselementtype=3D"text" style=3D"font-family: Arial, Verdana, sans=
-serif; color: rgb(85, 85, 85); font-size: 14px; line-height: 20px; positio=
n: relative;" oss-el-edit=3D"r21pas">
<div style=3D"text-align: right;"><span style=3D"color:#24b7c3;">Omnichanne=
l<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
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  <tbody>
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    <td class=3D"ossElement" osselementtype=3D"html_code" oss-el-edit=3D"ng=
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=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"cent=
er" width=3D"100%" style=3D"max-width: 600px; padding-top: 0px; background-=
size: cover;" dest=3D"">
              <tbody>
              <tr>
                <td align=3D"center" valign=3D"top" style=3D"font-size:0;pa=
dding:0px 12px">
                  
                  <div style=3D"display:inline-block; max-width:100%%; min-=
width:576px; vertical-align:top;">
                    <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
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                      <tbody>
                      <tr>
                        <td style=3D"padding:10px 12px;">
                          <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"100%">
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                              <td>
                                <lt-highlighter contenteditable=3D"false" s=
tyle=3D"display: none; z-index: 1 !important;"><lt-div spellcheck=3D"false"=
 class=3D"lt-highlighter__wrapper" style=3D"width: 552px !important; height=
: 296px !important; transform: none !important; transform-origin: 276px 148=
px !important; zoom: 1 !important;"><lt-div class=3D"lt-highlighter__scroll=
-element" style=3D"top: 0px !important; left: 0px !important; width: 552px =
!important; height: 296px !important;"><canvas class=3D"lt-highlighter__can=
vas" width=3D"363" height=3D"192" style=3D"display: none; top: 0px !importa=
nt; left: 82px !important;"></canvas></lt-div></lt-div></lt-highlighter><di=
v class=3D"ossElement" osselementtype=3D"text" style=3D"font-family: Arial,=
 Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; line-height:=
 20px; position: relative;" oss-el-edit=3D"1hcgw4" data-lt-tmp-id=3D"lt-577=
942" spellcheck=3D"false" data-gramm=3D"false">
<p style=3D"text-align: justify;">=C2=A0</p>

<p style=3D"text-align: justify;"><span style=3D"font-size:14px;"><span sty=
le=3D"font-family:Open Sans;">Welcome to=C2=A0<span style=3D"color:#e42313;=
"><b>Vocalcom News</b></span>, the newsletter that shares our main white pa=
pers, blog articles and highlights.<br>
<br>
Discover our new white paper on <strong>how to boost your outbound campaign=
s</strong>.<br>
Among the blog articles this month: <strong>how to improve your pick-up rat=
e</strong>=C2=A0and=C2=A0</span></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:14px;"><span sty=
le=3D"font-family:Open Sans;">a focus on<strong> how to reduce average hand=
le time.</strong><br>
We also invite you to discover - or rediscover - <strong>our worldwide deve=
lopment strategy</strong> through the words of Ombeline Bernard Manusset-Al=
lant CRO of Vocalcom.<br>
<br>
Happy reading!</span></span></p>
</div>
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				                                                    <table class=3D"oss=
BlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacin=
g=3D"0" border=3D"0" style=3D"max-width:600px;padding:0px 0px; margin-botto=
m:0;border: 0 solid transparent; line-height:0;" dest=3D"">
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    <td width=3D"600" style=3D"font-size:0;" align=3D"center">
      
      <div class=3D"ossElement" osselementtype=3D"image" oss-el-edit=3D"8ij=
aqv">
        <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijC=
s0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfvcxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4vWe=
t8FZRylPlEjJZykzegnSKgiHQTojCmfvDozMKf1X3tgC9fhsTZJoBfAdNXMvnZEajUrimjjngUF=
fQ1LfLFrfHKygUKPwPs-2F1jk-2FslHipxDqQpm7p1HHo-2Bwg7-2B0cN9ADefgrffCqeRzWhY1=
zynd3dApMUy2AUuDW0VEgdOhZM76ioPBJYRV-2FkoHQKI9QmJAdTNI3P9TxsllB-2B-2FBZlj-2=
FPo-3DOPAH_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2=
BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoMtgr8LgP6nJIxcjkR8=
Q5jE0OxsyWQVnZmQU6O06rAxp0AClXUiDQ4EzuY4Fug-2F8-2F4FF7ES7VBE7pCHB7i-2Fzroeq=
Dn3uF2NDX9XUXUoBqIKNQOklgd8GBOBwX5TmnkQ-2BUEPGiWkHY-2Fg53Kcflhk4uRAlkz78QVt=
I-2FscHBy1raADI3LzlL3cXHjr9j8zVV6oV92tAe5oACqx494WHJ8NW5jriiQlMkv4B22chc79U=
FR06ifFb6Z3sKDDhoTZr70gq-2B1QqEz3dmyOZsE1b9KlYaREB-2Fdq18XLblMa9FL-2FZhmb30=
-2F-2FSanmX46kQElXHIg-2FUhffi-2FTshdWR0HZIU6Q2OQp" style=3D"display:block;"=
><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/docu=
ments/files/6329/913a/f420/8756/7fc4/e454/original/EN.Publications-sociales=
-guide-CS2_%281%29.jpg?1663668538" width=3D"600" alt=3D"Guide des campagnes=
 sortantes" style=3D"border: 0;width: 100%;max-width: 600px;height: auto;" =
title=3D"Guide des campagnes sortantes"></a>
      </div>
      
    </td>
  </tr>
  </tbody>
</table>         =20
				                                          <table class=3D"ossBlockGroup=
" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bo=
rder=3D"0" style=3D"max-width:600px;padding:0 12px;margin-bottom:0;border: =
0 solid transparent;line-height:0;" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"q42egp"><span style=3D"=
font-size:14px;"><span style=3D"font-family:Open Sans;">Faced with <strong>=
new restrictions and consumer behavior changes</strong>, it=E2=80=99s time =
to <strong>rethink the way in which outbound campaigns are carried out</str=
ong>: more intelligent, more creative, less intrusive, with a thoughtful rh=
ythm, but above all which fits into a global strategy.<br>
<br>
In this guide, you will specifically learn how to create a campaign, <stron=
g>how to integrate your outbound calls into a global and omnichannel journe=
y</strong>, and <strong>how to offer a standout experience thanks to Best T=
ime to Call</strong>.</span></span></div>
    </td>
  </tr>
  </tbody>
</table>

<table class=3D"ossBlockGroup"=
 bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bor=
der=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid =
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                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
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                              <tbody>
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                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#24b7c3">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6-2FyDk9JGFtFR-2Fesxxrhy82PYfv=
cxLeIc1eFp2cKgvIRumOU76rfeKKmHbAKpjb4vWet8FZRylPlEjJZykzegnSKgiHQTojCmfvDoz=
MKf1X3tgC9fhsTZJoBfAdNXMvnZEajUrimjjngUFfQ1LfLFrfHKygUKPwPs-2F1jk-2FslHipxD=
qQpm7p1HHo-2Bwg7-2B0cN9ADefgrffCqeRzWhY1zynd3dApMUy2AUuDW0VEgdOhZM76ioPBJYR=
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boqkiOonwJmfbw0Y-2F3DoMtgr8LgP6nJIxcjkR8Q5jE0OxsyWQVnZmQU6O06rAxp0AClXUiDQ4=
EzuY4Fug-2F8-2F4FF7ES7VBE7pCHB7i-2FzroeqDn3uF2NDX9XUXUoBqIKFEy80baqaMfYm1Yk=
j9Yq9fsx2wU-2BR8-2F7P-2BB6576t05PzbRNbe9ZBifNyRANhckiVNWFUuwi0p0-2FcuCZ9ipU=
6o6kknKG9b-2BeC7ttpVmr9dMnfJZPqo4knxbpsek5fZUO4A-2BWm87ItE3xOJMZM3vgzT1eUqt=
oCYaeRMVq4U9r6QDCsbcZ9-2FMaY4IGy1PXnbbddgAnRIRlGemUsRxDLM7cBhS3YCz53SmkYcbx=
eyKsjyyy" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #=
24b7c3; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font=
-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; displa=
y: inline-block; background-color:#24b7c3; width:250px; max-width:240px;">D=
ownload our white paper</a>                            </td>               =
                                             </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>                                        <table =
class=3D"ossBlockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi=
dth=3D"100%" style=3D"width: 100%; background-color: rgb(255, 255, 255);" d=
est=3D"" bgcolor=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement" osse=
lementtype=3D"html_code" oss-el-edit=3D"z4kd7f"><hr size=3D"2" background=
=3D"#ffffff" color=3D"#24B7C3" align=3D"center" width=3D"100%"></td>  </tr>=
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                            <table class=3D"ossBlockGroup" bgcolor=3D"#ffff=
ff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" align=3D"center" width=
=3D"100%" style=3D"max-width:600px; margin-bottom:0;border: 0 solid transpa=
rent;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"ldq2wl">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHJo9puL-2FPfIOtwqsWgaG6rEwWLS-2FP6z8c=
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7ES7VBE7pCHB7i-2FzroeqDn3uF2NDX9XUXUoBqIKNZX8xivTCV1LxhzKzofj6SlaaZqXAOVHK3=
Vnxs2Lnq6jgs-2BdMcnwP-2BLZpaESgpXl1nC9OaPBRZQ-2BSgSZqGS2diVNm8xwVluiacEYQe6=
GtzSjvgTFIq2pt62pshHdbbVi-2B0RlABL2lR7XBdGoQXE4X4fwOkZhjLRjoMM24GtawmiTxdAE=
81Eb4UB708bAT5ir-2F5SalwDRMgYMhwG4rkRKeJSke-2F0q9Xa3Rj3MTrCNjlL" style=3D"d=
isplay:block;"><img src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-p=
roduction/documents/files/6328/2749/e317/a77f/b354/1d2d/original/Am%C3%A9li=
orer_le_taux_de_d%C3%A9croch%C3%A9.PNG?1663575881" width=3D"264" alt=3D"cal=
l pick-up rates" style=3D"border: 0;width: 100%;max-width: 264px;height: au=
to;" title=3D"call pick-up rates"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"5xreej" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" dat=
a-gramm=3D"false">
<p><strong><span style=3D"color:#f6a02e;"><span style=3D"font-size:14px;"><=
span style=3D"font-family:Open Sans;">How Outbound Contact Centers Can Impr=
ove Call Pickup Rates</span></span></span></strong></p>

<p style=3D"text-align: justify;"><span style=3D"color:#4d4d4d;"><span styl=
e=3D"font-size:11px;"><span style=3D"font-family:Open Sans;">Among the KPIs=
 for outbound contact centers, the call pickup rate is a fundamental one. A=
 high rate indicates the efficiency of your contact center=E2=80=99s strate=
gy. So, how can you improve it?</span></span></span></p>

<p style=3D"text-align: justify;"><span style=3D"color:#4d4d4d;"><span styl=
e=3D"font-size:11px;"><span style=3D"font-family:Open Sans;">Vocalcom comes=
 back to this topic in its article on the different methods that allow you =
to improve call pickup rates.</span></span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
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                                                                           =
                                        <table class=3D"ossBlockGroup" bgco=
lor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=
=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid tra=
nsparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"1yijb">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHJo9puL-2=
FPfIOtwqsWgaG6rEwWLS-2FP6z8chJ1AMrzfvv5UkTDkVdT2zR6pERRxcGnxX6F6FXPfCybslAa=
AcCqSDDDR5GpyXI3axZ1SNxNxuvnJedVV7U77vQSD79DFDBXCAyFe4nv5qRZdqy2dKhzLdbfuRy=
i3gREP8ZuZnwLSaXcY-2FJfpgNEmw80VyCy0AES9XJE40rMnlK99WzSisr72zAp91-2FPmtJX-2=
F-2BP66BlcVpSPV6JyElBTZKLUqfITfLAr7HpnmOMJbPwKX607vTDo6jlYi6_xZzzR7eUdv-2BX=
6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf=
7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoMtgr8LgP6nJIxcjkR8Q5jE0OxsyWQVnZmQU6O06rAxp=
0AClXUiDQ4EzuY4Fug-2F8-2F4FF7ES7VBE7pCHB7i-2FzroeqDn3uF2NDX9XUXUoBqIKJjarHA=
aj1y94XXorqozZ8b6lRTuSZb3vp8hKhmnkv8OXxILOSaOFhVMjg-2BLOT0oCGPxmznnitZCbCNX=
x2af6i7s58ig5wQ6X6at2JmZsqZOUOUO39N19AQZ450iN9QqdRWWTCxBXdRjW57fCVvCeHPTydt=
NOQLFeznDza8EP8bRhsKHmlMD4ILPZslmIWGdCV-2BXwAvgfT20D5U1sqfYmDfsdTh5oGqk7bXm=
AgWqkqW0" target=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #=
f6a02e; border-radius: 4px; font-family: Helvetica, Arial, sans-serif; font=
-size:16px; color:#ffffff; text-decoration:none; font-weight:normal; displa=
y: inline-block; background-color:#f6a02e; width:200px; max-width:240px;">R=
ead more</a>                            </td>                              =
                              </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>                                        <table class=3D"ossBlockGro=
up" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=
=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=
=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"ht=
ml_code" oss-el-edit=3D"d9ocbo"><hr size=3D"2" background=3D"#ffffff" color=
=3D"#F6A02E" align=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                                        <table class=3D"ossBlockGro=
up" bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" al=
ign=3D"center" width=3D"100%" style=3D"max-width:600px; margin-bottom:0;bor=
der: 0 solid transparent;line-height:0; " dest=3D"">
  <tbody>
<tr>
    <td align=3D"center" valign=3D"top" style=3D"font-size:0;padding:0 12px=
;">
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td class=3D"ossElement" osselementtype=3D"image" align=
=3D"center" oss-el-edit=3D"5m11ji">
                    <a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7=
XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH9-2BSGgQvoqqOy0h9FtvC8yB1bN21-2B2Hil=
j3jORgiHXSt80cBF7eJUTyDclCEgKrXVPAkUHlkoKXnn7Z2ft2-2BRerXHxWaJthmI0ncs1yMHD=
4h6pG2B9dzuG1WT9g0aPRQi2hPXfPDoUar-2FAP5P3IIzekIDv8eHNu5mcrG1b8HLe-2Fkxc8Mt=
T43bn4Y5Usu8Dj-2FwjX5aAPiKnbvpJcnWfOv-2F7Jp8Q8NEDmn8ZcOYSLvN-2Fo3nxCxKPinQQ=
u2pa5tiz7QI-3Dx75I_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2=
F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoMtgr8LgP6n=
JIxcjkR8Q5jE0OxsyWQVnZmQU6O06rAxp0AClXUiDQ4EzuY4Fug-2F8-2F4FF7ES7VBE7pCHB7i=
-2FzroeqDn3uF2NDX9XUXUoBqIKOpqtvfDsdwJ7JWlns3LfIyG8F1ow5q0uyLW7E551vronLNXY=
CZlTLfGovcJ3enOh-2B85b4Oo3njgwHQtLukNymLZUN0GwFxqh4M4G419mTd-2F9jpE8neIcq6x=
dZSpGcrbdYe2VHZWBe9lTdEc0ZRrMtBCId4wG3Q9MGJIHeXBYp1V9Z74PsXjN4UFyejm18NS-2B=
5HyFmicBCviN3NnAHdf9vIVUpmgXNLcowsWw5mTM3uQ" style=3D"display:block;"><img =
src=3D"https://s3.amazonaws.com/ossleads-bucket/plezi-production/documents/=
files/6329/8e71/5406/7a62/9f1e/661a/original/reducir_el_tiempo_medio_de_ges=
ti%C3%B3n.PNG?1663667824" width=3D"264" alt=3D"Average Handle Time" style=
=3D"border: 0;width: 100%;max-width: 264px;height: auto;" title=3D"Average =
Handle Time"></a>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
      <div style=3D"display:inline-block; max-width:50%; min-width:288px; v=
ertical-align:top;">
        <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=3D"10=
0%">
          <tbody>
<tr>
            <td style=3D"padding:10px 12px;">
              <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" width=
=3D"100%">
                <tbody>
<tr>
                  <td>
                    <div class=3D"ossElement" osselementtype=3D"text" style=
=3D"font-family: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-s=
ize: 14px; line-height: 20px; padding: 0px 0px 10px; position: relative;" o=
ss-el-edit=3D"qsmmp" data-lt-tmp-id=3D"lt-915391" spellcheck=3D"false" data=
-gramm=3D"false">
<p><span style=3D"text-align: justify; background-color: rgb(255, 255, 255)=
;"><font color=3D"#f6a02e" face=3D"Open Sans"><b>How to reduce Average Hand=
le Time in the contact center ?</b></font></span></p>

<p style=3D"text-align: justify;"><span style=3D"font-size:11px;"><span sty=
le=3D"font-family:Open Sans;">One of the most important KPIs both inbound a=
nd outbound contact centers monitor is the AHT, or average handle time. Dis=
cover how.</span></span></p>
</div>
                  </td>
                </tr>
                <tr>
                  <td>
                                                                           =
                                                                           =
                                        <table class=3D"ossBlockGroup" bgco=
lor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=
=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; border: 0px solid tra=
nsparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"5xc80u">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bH9-2BSGgQ=
voqqOy0h9FtvC8yB1bN21-2B2Hilj3jORgiHXSt80cBF7eJUTyDclCEgKrXVPAkUHlkoKXnn7Z2=
ft2-2BRerXHxWaJthmI0ncs1yMHD4h6pG2B9dzuG1WT9g0aPRQi2hPXfPDoUar-2FAP5P3IIzeb=
wIBDJmxkYNXxdsos2UiuVyWeERBeEZkls2Ack8WKNNfS7SaCKfO1V4efl33FqkTa8FoiyFfKdL0=
vQSN7d5C5y2cQiBJWz0JLqQ5-2FMsVtIY-3Dnh9B_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1O=
C3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJ=
mfbw0Y-2F3DoMtgr8LgP6nJIxcjkR8Q5jE0OxsyWQVnZmQU6O06rAxp0AClXUiDQ4EzuY4Fug-2=
F8-2F4FF7ES7VBE7pCHB7i-2FzroeqDn3uF2NDX9XUXUoBqIKPqVFPhPNFvXziq2THQuollDVA7=
IG0htkKghxDZp0iq5yB8lII1BFOI69tS0O1aKyfH1guviQws8CKgvXL2de-2FZV-2F6luShRdFs=
3KE5DxTA37E9NKJL9uw2fOofCngtUeTzYbmQijUUJZNK-2FIqV5AcZ8jQkcH-2BmyUQLD4kP3Vw=
IwcZ1gKN21Ckbr4HNouKLLR5tchZ1Ys9pk4gaPplu-2F6h0gTJtUNsK-2F5Oj40WTnII98n" ta=
rget=3D"_blank" style=3D"padding: 10px 10px; border:1px solid #f6a02e; bord=
er-radius: 4px; font-family: Helvetica, Arial, sans-serif; font-size:16px; =
color:#ffffff; text-decoration:none; font-weight:normal; display: inline-bl=
ock; background-color:#f6a02e; width:200px; max-width:240px;">Read more</a>=
                            </td>                                          =
                  </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>
                  </td>
                </tr>
              </tbody>
</table>
            </td>
          </tr>
        </tbody>
</table>
      </div>
      
    </td>
  </tr>
</tbody>
</table>                                               =20
				                                       =20

=
                                              <table class=3D"ossBlockGroup=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"=
width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgcolor=3D"#f=
fffff">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D"html_cod=
e" oss-el-edit=3D"pqyxg9"><hr size=3D"2" background=3D"#ffffff" color=3D"#2=
4B7C3" align=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                      <table class=3D"ossBlockGroup" bgcolor=3D"#ff=
fff" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=
=3D"max-width: 600px; padding: 0px 12px; margin-bottom: 0px; border: 0px so=
lid transparent; line-height: 0; background-color: rgb(255, 255, 255);" des=
t=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"hg996" data-lt-tmp-id=
=3D"lt-704336" spellcheck=3D"false" data-gramm=3D"false">
<p><span style=3D"color:#f6a02e;"><strong><span style=3D"font-family:Open S=
ans;"><span style=3D"font-size:22px;">The development of Vocalcom</span></s=
pan></strong></span></p>
</div>
    </td>
  </tr>
  </tbody>
</table>                                                  <table class=3D"o=
ssBlockGroup" bgcolor=3D"#ffff" width=3D"100%" cellpadding=3D"0" cellspacin=
g=3D"0" border=3D"0" style=3D"max-width: 600px; padding: 0px 12px; margin-b=
ottom: 0px; border: 0px solid transparent; line-height: 0; background-color=
: rgb(255, 255, 255);" dest=3D"">
  <tbody>
  <tr>
    <td width=3D"576" style=3D"padding:10px 12px;font-size:0;" align=3D"cen=
ter">
      <div class=3D"ossElement" osselementtype=3D"text" style=3D"font-famil=
y: Arial, Verdana, sans-serif; color: rgb(85, 85, 85); font-size: 14px; lin=
e-height: 20px; position: relative;" oss-el-edit=3D"nlqyec" data-lt-tmp-id=
=3D"lt-388678" spellcheck=3D"false" data-gramm=3D"false">
<p style=3D"text-align: center;"><span style=3D"color:#4d4d4d;"><span style=
=3D"font-size:14px;"><span style=3D"font-family:Open Sans;">Vocalcom, throu=
gh the testimonial of Ombeline Bernard-Manusset Allant, CRO of Vocalcom, re=
veals its <strong>global Development Strategy</strong>.<br>
<br>
"We wish to help all companies<strong> keep their customers</strong> and <s=
trong>digitalize their customer service</strong>. This is why we are presen=
t on the 5 continents, to help you develop your customer service with our c=
ontact center technologies."</span></span></span></p>
</div>
    </td>
  </tr>
  </tbody>
</table>                                                  <table class=3D"o=
ssBlockGroup" bgcolor=3D"#ffffff" width=3D"100%" cellpadding=3D"0" cellspac=
ing=3D"0" border=3D"0" style=3D"padding: 0px 0px; margin-bottom: 0px; borde=
r: 0px solid transparent; line-height: 0;" dest=3D"">
                      <tbody>
                      <tr>
                        <td width=3D"576" style=3D"padding:10px 0px;font-si=
ze:0;" align=3D"center">
                          <div class=3D"ossElement" osselementtype=3D"butto=
n" oss-el-edit=3D"1gowmj">
                            <table width=3D"100%" cellspacing=3D"0" cellpad=
ding=3D"0">
                              <tbody>
                              <tr>
                                <td align=3D"center">
                                  <table cellspacing=3D"0" cellpadding=3D"0=
" style=3D"text-align: center;">
                                    <tbody>
                                    <tr>                                   =
                                     <td style=3D"border-radius: 4px;" bgco=
lor=3D"#f6a02e">                                <a href=3D"http://link.voca=
lcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa8vwYum0dhx8hntObhfpZXx7DpQduRs=
0ZKz-2Brmc2nuUIJqowjvNgsABipyJi9yLTUyojRJ-2Botjio6UKTvGoCmQG3J463R0LmHxPUZX=
-2F7RRGlHCKzfdxQiJX7j4YnM2jmYgHmTQ2vHg6-2FUVLDpCAgpHjbM1auxPsDKDcwfZdo-2BE-=
2FklKMjcxlr4zPoNE-2Fc-2Bd97w0zxEaQG-2BT6vZuBMD1IkIt08FFFr1UXZHT21xb67Tbtbna=
JG_xZzzR7eUdv-2BX6QkrpVLiiJhxnV-2BB1OC3BhLX9pX7AiZ-2BcUgy-2F0R6i5-2BprhWa-2=
BYljyO9Af4wcTpCHf7GiPJVYFkzboqkiOonwJmfbw0Y-2F3DoMtgr8LgP6nJIxcjkR8Q5jE0Oxs=
yWQVnZmQU6O06rAxp0AClXUiDQ4EzuY4Fug-2F8-2F4FF7ES7VBE7pCHB7i-2FzroeqDn3uF2ND=
X9XUXUoBqIKFHDd7dizNNpwnz84WVfslQ1p0jVrG1ipbtPIl6VJ1O0douxe1xf4RhsOzY8beGln=
IcV59TTt-2F-2FkEBHtlvkMD6SIF1S007az-2BMe1rELPBovHm-2Btr1eZv3Qufmoe3Yqz5NNey=
uwfAk6ShZdwkiNdPK-2Bqwc1f4qS0gLqChs1R58kx0rmpVKPvKsenOWmhmDiBMToOl7imXWsD-2=
FZFONV-2Fdvd3pbScc6qnfApvw3qmBz6HoH" target=3D"_blank" style=3D"padding: 10=
px 10px; border:1px solid #f6a02e; border-radius: 4px; font-family: Helveti=
ca, Arial, sans-serif; font-size:16px; color:#ffffff; text-decoration:none;=
 font-weight:normal; display: inline-block; background-color:#f6a02e; width=
:200px; max-width:240px;">See the video</a>                            </td=
>                                                            </tr>
                                    </tbody>
                                  </table>
                                </td>
                              </tr>
                              </tbody>
                            </table>
                          </div>
                        </td>
                      </tr>
                      </tbody>
                    </table>                                               =
        =20
				                             =20

<table class=3D"ossB=
lockGroup" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
style=3D"width: 100%; background-color: rgb(255, 255, 255);" dest=3D"" bgco=
lor=3D"#ffffff">  <tbody><tr>    <td class=3D"ossElement" osselementtype=3D=
"html_code" oss-el-edit=3D"46kgs8"><hr size=3D"2" background=3D"#ffffff" co=
lor=3D"#24B7C3" align=3D"center" width=3D"100%"></td>  </tr></tbody>
</table>                                                                   =
              =20
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=20
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=
                                                                           =
                           <table border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" width=3D"100%" class=3D"ossBlockGroup socialBlock" style=3D"min-wid=
th:100%;min-width: 100%;background-color: rgb(255, 255, 255);" dest=3D"">  =
                    <tbody>                        <tr>                    =
      <td align=3D"center" valign=3D"top" style=3D"padding:9px" class=3D"co=
ntent-wrapper">                            <table border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"" style=3D"min-width:100%;=
">                              <tbody>                                <tr>=
                                  <td align=3D"center" style=3D"padding-lef=
t:9px;padding-right:9px;">                                    <table border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-widt=
h: 100%; background-color: rgb(255, 255, 255);">                           =
           <tbody>                                        <tr>             =
                             <td align=3D"center" valign=3D"top" style=3D"p=
adding-top:9px; padding-right:9px; padding-left:9px;">                     =
                       <table align=3D"center" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0">                                              <tbody> =
                                               <tr>                        =
                          <td align=3D"center" valign=3D"top">             =
                                                                                                                                                         <div cla=
ss=3D"col-copy ossElement" osselementtype=3D"text" oss-el-edit=3D"cdork8" s=
tyle=3D"position: relative;">
<p><strong><span style=3D"font-size:20px;"><a href=3D"http://link.vocalcom.=
com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kixsliBEVpwt0bHopzrYKOqN1DxH=
2jiBT3LnjhMpUNTzKdrhCiUtpsQR194RlEhSRHU6ZBHbeF8gZm1owxVMZb-2Boun6x4I8zJrAru=
acy-2Fc1YLFGiCM3dvOEzNvuY-2Fswqx-2BgS2W0FFcE5RkeQ4EcRRqCyF3GXvskvi9zaK1i9Ke=
ZZIMP3BCO-2BlCRMAzR-2Bq9sCPdSAwc-2FnzgXB5lbctw9ReTVz1045siKQwd3RjFL5_xZzzR7=
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