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Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 28 Sep 2022 10:25:04 +0200
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Date: Wed, 28 Sep 2022 08:24:20 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <_rRHy5LZTfS5HwDpcvKHgg@geopod-ismtpd-3-2>
Subject: What are the changes to customer service?
Precedence: bulk
Feedback-ID: 6319a6caf420872c4a870e5c:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

--1f20c79bfef21480d6bf205cf86b82f3add7913df491a5f4b3f666c96f19
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Omnichannel
Customer Engagement Solutions
=C2=A0
Hello Auto,
=C2=A0

During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic=
h brought together the greatest number of customer service players in Franc=
e, Vocalcom reflected upon the evolution of customer engagement.
=C2=A0

The arrival of new digital channels and the global pandemic brought about n=
ew operational methods. A need for immediacy, transparency, reactivity=E2=
=80=A6the different lockdowns revealed a real need for a human connection b=
etween customers and brands, but not at any price!
=C2=A0

Digitalization shuffled the cards, giving power back to customers. Companie=
s must therefore adapt themselves and create seamless 360=C2=B0 customer jo=
urneys if they wish to earn customer loyalty.
=C2=A0

Discover the video testimony of Eric Dadian, on his view of the changes to =
customer service in the coming years.
=C2=A0

Happy viewing,
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa5fKT0DtVULLTb1rX7-2B6NCE-2BM0RWZ8j4YhfU-2FiAOBpBfq8x1sBSpUtt6C2Diba-2FN=
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MlDXx772WIAa2bnmD8p-2BqtQPlq8FsmpsQcCdTxb0ceJLi9t7E-2F0yaicVQx8Cn-2Fk9cssMk=
O8go4kisAVdcintFGJvWslkfwyqSTXf-2FXejFkQ3qMQ-2B1O2X3KD4S-2BGZMcl0Bc3X5gi1qo=
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az-2FMXOa3X-2FCurTU97Szf7wD398IexytzNWehyI9lynOTMPHipye9oZA6Z7Wuroik1vPwFrr=
bIEHJlj2Scrtqefe7-2BB7E-2FPo1YiuY5kLft7GoDo48WH7zTF87zfyQxtdJvtso3ZdkxoMUb-=
2F9QM1Af8xSJiBxaZeYfRl-2BuT-2Bf6qA0oRTgkZKZTs-2FUppSu6Zg7bR2imzmC9lkPLl7j5J=
zPopvSspuHHBT8jifFd4OsWNr5RS3NzoHfnVqjm03idrqHtJR73amFvDifmD-2BhcPFvWQGB8cf=
kifOVLNLuiIOPYr3Xw0OSm-2BiT3wfK6pDiJFGlKOcE8vq7jFUGp7D-2BSDaROw-2B-2FpdzaJ0=
y27awU1HOhjvWaU7yqKADZ2BQrsa8l74fpPqG8RwgF1rTpy2G5TzP0dDdjiJ9RQM9RSn4y20RpK=
-2B4TWEOmMDXw3Aq6iG5ltKAFSa60yL1OCwnX-2BEHpgDSDugb7jHSR9wlCH9NX8VBynpGKrcdc=
a2BCr24NK0Zgw-2BeEweB61aOzW9njIYEmoJ9eGLvBffaYp6g3P7rP1zTNW1u1unQpa4EwuJIRj=
8peb5APPo-3D
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2vy3GAClAhcOX9J6r-2Ff-2FsxQ4JCzxM=
EYVzMXvDhktl5o36i7BrnjnIbR3aQN6a2Nnw63JV8oh9UsvHSxuO15zHZ-2Fi0Elb7XLNil32GQ=
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display:inline-block; max-width:50%; min-width:288px; vertical-align:top;">=
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"0" border=3D"0" width=3D"100%">                                      <tbod=
y>                                        <tr>                             =
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v class=3D"ossElement _inline" osselementtype=3D"text" style=3D"font-family=
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 data-lt-tmp-id=3D"lt-697909" data-gramm=3D"false"><div style=3D"text-align=
: right;"><span style=3D"color:#24b7c3;">Omnichannel<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
                                  </tr>                                    =
          </tbody>                                            </table>     =
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style=3D"top: 0px !important; left: 0px !important; width: 552px !important=
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 spellcheck=3D"false" data-gramm=3D"false"><div style=3D"text-align: left;"=
><span style=3D"line-height:1.5em;"><span style=3D"font-size:14px;"><span s=
tyle=3D"font-family:Open Sans;"><strong>Hello Auto,</strong></span></span><=
/span><br>
&nbsp;</div>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">The arrival of new digital channels and the global pandemic brought abo=
ut new operational methods. <strong>A need for immediacy, transparency, rea=
ctivity</strong>=E2=80=A6the different lockdowns revealed <strong>a real ne=
ed for a human connection</strong> between customers and brands, but not at=
 any price!</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Digitalization shuffled the cards, <b>giving power back to customers</b=
>. Companies must therefore adapt themselves and create seamless 360=C2=B0 =
customer journeys if they wish to earn customer loyalty.</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Discover the video testimony of <strong>Eric Dadian</strong>, on his vi=
ew of the <strong>changes to customer service in the coming years</strong>.=
</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Happy viewing,</span></p>

<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
    </td>
  </tr>
  </tbody>
</table>                                                     =20
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">                                <a href=3D"http://link.vocalcom.com/ls/cl=
ick?upn=3DCze7XOK6qbsRWijCs0GOa5fKT0DtVULLTb1rX7-2B6NCE-2BM0RWZ8j4YhfU-2FiA=
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idth:200px; max-width:550px;">                          Watch the video    =
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                                                                                                                <div class=3D=
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=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa1iiYEL0kix=
sliBEVpwt0bH8LquZRYoW68w924BqvlA2vy3GAClAhcOX9J6r-2Ff-2FsxQ4JCzxMEYVzMXvDhk=
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QGuOM617u-2B2BRZX3e8hZsRUhJSyOr7AsAXiuxqgyVudCCJrJprlAstaoZdDcO0-3D">vocalc=
om.com</a></span></strong><br>
<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
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t:30px; width:30px" width=3D"30"></a></p>
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                                                                                       </td>            =
                                    </tr>                                  =
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                                       </td>                               =
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 =20
				                                                  <table class=3D"ossBl=
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XK2O9HPUpaM7dAwIHR8-3D" style=3D"color:#bbb; text-decoration: none">Unsubsc=
ribe</a></p>
</div>

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      </td>
    </tr>
  </tbody>
</table>

</td>
                </tr>
              </tbody>
            </table>
          </td>
        </tr>
      </tbody>
    </table>
   =20
   =20
 =20

<lt-toolbar contenteditable=3D"false" data-lt-force-appearance=3D"light" st=
yle=3D"display: none;"><lt-div class=3D"lt-toolbar__wrapper" style=3D"left:=
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 !important; z-index: auto;"><lt-div class=3D"lt-toolbar__premium-icon lt-t=
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bar__premium-icon--prominent"></lt-div><lt-div class=3D"lt-toolbar__status-=
icon lt-toolbar__status-icon-has-no-errors" title=3D"LanguageTool =E2=80=94=
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oolbar>

<lt-toolbar contenteditable=3D"false" data-lt-force-appearance=3D"light" st=
yle=3D"display: none;"><lt-div class=3D"lt-toolbar__wrapper" style=3D"left:=
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t-div><lt-div class=3D"lt-toolbar__status-icon lt-toolbar__status-icon-has-=
no-errors" title=3D"LanguageTool =E2=80=94 V=C3=A9rification orthographique=
 et grammaticale"></lt-div></lt-div></lt-toolbar>

--1f20c79bfef21480d6bf205cf86b82f3add7913df491a5f4b3f666c96f19--

MR SKB