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Envelope-to: info@autozone.com.sa
Delivery-date: Wed, 05 Oct 2022 10:25:41 +0200
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Date: Wed, 05 Oct 2022 08:24:57 +0000 (UTC)
From: Alexander from Vocalcom <a.martin@vocalcom.com>
Mime-Version: 1.0
Message-ID: <VlvK6-Z3RpyuzYmqtIYJww@geopod-ismtpd-4-1>
Subject: Customer service changes with Eric Dadian, President of the AFRC
Precedence: bulk
Feedback-ID: 6319a82254067a5bfbdc5cb0:AutomationEmail:vocalcom
To: Auto ZONE <info@autozone.com.sa>

--2a1cbd36a0ba760410d1ef2c87e4385326faaadb530bd3490ebe79490cbc
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Omnichannel
Customer Engagement Solutions
=C2=A0
Hello Auto,
=C2=A0

During the =C2=AB Strat=C3=A9gies Client =C2=BB customer service fair, whic=
h brought together the greatest number of customer service players in Franc=
e, Vocalcom reflected upon the evolution of customer engagement.
=C2=A0

The arrival of new digital channels and the global pandemic brought about n=
ew operational methods. A need for immediacy, transparency, reactivity=E2=
=80=A6the different lockdowns revealed a real need for a human connection b=
etween customers and brands, but not at any price!
=C2=A0

Digitalization shuffled the cards, giving power back to customers. Companie=
s must therefore adapt themselves and create seamless 360=C2=B0 customer jo=
urneys if they wish to earn customer loyalty.
=C2=A0

Discover the video testimony of Eric Dadian, on his view of the changes to =
customer service in the coming years.
=C2=A0

Happy viewing,
Watch the video  (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs=
0GOa5fKT0DtVULLTb1rX7-2B6NCE-2BM0RWZ8j4YhfU-2FiAOBpBfSgXi-2FdrDOzocPWmAzgek=
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QwsCFQ-2BBUERyL88bzaGpCyJm9fb-2FDr5caDxi-2FawPYx2vhg1Y1x5Jturrbx5m7cp4lHHnS=
BYFPpwbeEIo-2FiAkQk1W-2BWBiTrFXtslc6hLfQOV8tw9K0Ep6nUUKGX5VT9rIhsRF7Ovk8-2B=
E8D4XSJ3IZXtuHoLWwR8wmxp5jrrejaLKg4AWnxYa5CJG-2FSI796Fr4cd4RgqrwhmctdHLQ3gf=
c8KVQXtHgye7DamG386ETQmvMQEnZhjdN1leLeiulG348ZBO9WZEZuV3BUoarTDNFA-3D
=C2=A0
vocalcom.com (http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa=
1iiYEL0kixsliBEVpwt0bH8LquZRYoW68w924BqvlA2sMw0tyoIZL4kkOv7XACdztA-2BLed1LL=
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data-lt-tmp-id=3D"lt-697909" data-gramm=3D"false"><div style=3D"text-align:=
 right;"><span style=3D"color:#24b7c3;">Omnichannel<br>
Customer Engagement Solutions</span></div>
</div>                                                  </td>              =
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      <lt-highlighter contenteditable=3D"false" style=3D"display: none; z-i=
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wrapper" style=3D"width: 552.031px !important; height: 240.996px !important=
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style=3D"top: 0px !important; left: 0px !important; width: 552px !important=
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x; position: relative;" oss-el-edit=3D"srqnid" data-lt-tmp-id=3D"lt-307555"=
 spellcheck=3D"false" data-gramm=3D"false"><div style=3D"text-align: left;"=
><span style=3D"line-height:1.5em;"><span style=3D"font-size:14px;"><span s=
tyle=3D"font-family:Open Sans;"><strong>Hello Auto,</strong></span></span><=
/span><br>
&nbsp;</div>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">The arrival of new digital channels and the global pandemic brought abo=
ut new operational methods. <strong>A need for immediacy, transparency, rea=
ctivity</strong>=E2=80=A6the different lockdowns revealed <strong>a real ne=
ed for a human connection</strong> between customers and brands, but not at=
 any price!</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Digitalization shuffled the cards, <b>giving power back to customers</b=
>. Companies must therefore adapt themselves and create seamless 360=C2=B0 =
customer journeys if they wish to earn customer loyalty.</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Discover the video testimony of <strong>Eric Dadian</strong>, on his vi=
ew of the <strong>changes to customer service in the coming years</strong>.=
</span><br>
&nbsp;</p>

<p><span lang=3D"EN-US" style=3D"font-family:&quot;Open Sans&quot;,sans-ser=
if">Happy viewing,</span></p>

<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p></o:p></span></p>
</div>
</div>
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<br>
<a href=3D"http://link.vocalcom.com/ls/click?upn=3DCze7XOK6qbsRWijCs0GOa6Dz=
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lt=3D"Facebook" height=3D"30" src=3D"https://s3.eu-central-1.amazonaws.com/=
plezi-bucket/static/templates/emails/facebook-color.png" style=3D"height:30=
px; width:30px" width=3D"30"></a></p>
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   =20
 =20

<lt-toolbar contenteditable=3D"false" data-lt-force-appearance=3D"light" st=
yle=3D"display: none;"><lt-div class=3D"lt-toolbar__wrapper" style=3D"left:=
 1222px; position: absolute !important; top: 342px !important; bottom: auto=
 !important; z-index: auto;"><lt-div class=3D"lt-toolbar__premium-icon lt-t=
oolbar__premium-icon--visible lt-toolbar__premium-icon-has-2-errors lt-tool=
bar__premium-icon--prominent"></lt-div><lt-div class=3D"lt-toolbar__status-=
icon lt-toolbar__status-icon-has-no-errors" title=3D"LanguageTool =E2=80=94=
 V=C3=A9rification orthographique et grammaticale"></lt-div></lt-div></lt-t=
oolbar>

<lt-toolbar contenteditable=3D"false" data-lt-force-appearance=3D"light" st=
yle=3D"display: none;"><lt-div class=3D"lt-toolbar__wrapper" style=3D"left:=
 1111px; position: absolute !important; top: 831px !important; bottom: auto=
 !important; z-index: auto;"><lt-div class=3D"lt-toolbar__premium-icon"></l=
t-div><lt-div class=3D"lt-toolbar__status-icon lt-toolbar__status-icon-has-=
no-errors" title=3D"LanguageTool =E2=80=94 V=C3=A9rification orthographique=
 et grammaticale"></lt-div></lt-div></lt-toolbar>

--2a1cbd36a0ba760410d1ef2c87e4385326faaadb530bd3490ebe79490cbc--

MR SKB