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Envelope-to: info@autozone.com.sa
Delivery-date: Sun, 01 Feb 2026 06:29:12 +0000
From: Mubeen Ahmad <mubeen746@hotmail.com>
To: "info@autozone.com.sa" <info@autozone.com.sa>
Subject: Re: Nissan Patrol 2023, Free Service Complaint 
Thread-Topic: Nissan Patrol 2023, Free Service Complaint 
Thread-Index: AQHcjbngwpM/u40lykafzhzbb2Vs07ViYe5FgAr7FZE=
Date: Sun, 1 Feb 2026 06:28:24 +0000
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 Content preview:  Dear Autozone Representative, After having lot of follow-ups
    from last 2 weeks, the matter has not been resolved yet. Autozone Representative
    Ms. Gaida (from Jeddah) referred me to one Nissan Representative, and I coordinated
    with him, but no resolution. 
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--_000_GV2PPF0AFDB0FAC616A5FE83ED6ACABFAC0EE9DAGV2PPF0AFDB0FAC_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Dear Autozone Representative,

After having lot of follow-ups from last 2 weeks, the matter has not been r=
esolved yet.

Autozone Representative Ms. Gaida (from Jeddah) referred me to one Nissan R=
epresentative, and I coordinated with him, but no resolution.

I believe Autozone is a big name, and is Autozone's responsibility as Autoz=
one salesman Mr. Ahmed Atta had clearly informed about 2 years/30k free ser=
vice , when I purchased the car,  but now facing a lot of difficulties in g=
etting this service.

As I understood from discussion with Nissan Representative that Nissan will=
 not provide the service until it is added into the system, and may be it w=
ill only be added if Autozone pay them and ask them to add the service into=
 the system.

Therefore, as previously committed by Autozone, kindly urgently manage the =
service, as my car is near to 20k. Would be grateful for your cooperation.

Regards,
Mubeen.

Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Mubeen Ahmad <mubeen746@hotmail.com>
Sent: Sunday, January 25, 2026 8:52:57 AM
To: info@autozone.com.sa <info@autozone.com.sa>
Subject: Nissan Patrol 2023, Free Service Complaint

Dear Nissan Representative,

Please note that I have purchased Nissan Patrol 2023 model from Autozone Da=
mmam outlet on 23rd Dec 2024 from sales man Ahmed Atta. He informed me at t=
hat time that you will get free service upto 2 years or 30,000km. Now I hav=
e reached to 20,000km and service is due. Nissan is saying, it is not in th=
eir system and you have to ask your dealer Autozone to request this to Jedd=
ah Nissan Head office.

Now I am coordinating with Mr. Ahmed Atta, sales person in Autozone Dammam =
from last 10 days, and at the end he refused that there is no free service =
to be provided, rather he showed me from his system that there is free serv=
ice upto 2 years or 30,000km (screen shot attached).

Therefore, I would request Autozone management to resolve this and coordina=
te with Nissan for free service.

Attachments.

1.
Purchased receipt
  2.
Screen shot from Autozone ...Free Service 2 years or 30,000km.

Regards,
Mubeen
Mob. 05 63856148

--_000_GV2PPF0AFDB0FAC616A5FE83ED6ACABFAC0EE9DAGV2PPF0AFDB0FAC_
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system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
Dear Autozone Representative,&nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
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<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
After having lot of follow-ups from last 2 weeks, the matter has not been r=
esolved yet.&nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
<br>
</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
Autozone Representative Ms. Gaida (from Jeddah) referred me to one Nissan R=
epresentative, and I coordinated with him, but no resolution.</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
<br>
</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
I believe Autozone is a big name, and is Autozone's responsibility as Autoz=
one salesman Mr. Ahmed Atta had clearly informed about 2 years/30k free ser=
vice , when I purchased the car,&nbsp; but now facing a lot of difficulties=
 in getting this service.&nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
<br>
</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
As I understood from discussion with Nissan Representative that Nissan will=
 not provide the service until it is added into the system, and may be it w=
ill only be added if Autozone pay them and ask them to add the service into=
 the system.&nbsp;&nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
<br>
</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
Therefore, as previously committed by Autozone, kindly urgently manage the =
service, as my car is near to 20k. Would be grateful for your cooperation.&=
nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
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</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
Regards,</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
Mubeen.&nbsp;</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
3, 33, 33);">
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</div>
<div dir=3D"auto" style=3D"font-family: Aptos, Aptos_MSFontService, -apple-=
system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(3=
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</div>
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<span style=3D"font-family: Aptos, Aptos_MSFontService, -apple-system, Robo=
to, Arial, Helvetica, sans-serif; font-size: 12pt;">Sent from
</span><a href=3D"https://aka.ms/AAb9ysg" style=3D"font-family: Aptos, Apto=
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<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> Mubeen Ahmad &lt;mube=
en746@hotmail.com&gt;<br>
<b>Sent:</b> Sunday, January 25, 2026 8:52:57 AM<br>
<b>To:</b> info@autozone.com.sa &lt;info@autozone.com.sa&gt;<br>
<b>Subject:</b> Nissan Patrol 2023, Free Service Complaint </font>
<div>&nbsp;</div>
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Dear Nissan Representative,</div>
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Please note that I have purchased Nissan Patrol 2023 model from Autozone Da=
mmam outlet on 23<sup>rd</sup>&nbsp;Dec 2024 from sales man Ahmed Atta. He =
informed me at that time that you will get free service upto 2 years or 30,=
000km. Now I have reached to 20,000km
 and service is due. Nissan is saying, it is not in their system and you ha=
ve to ask your dealer Autozone to request this to Jeddah Nissan Head office=
.&nbsp;</div>
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Now I am coordinating with Mr. Ahmed Atta, sales person in Autozone Dammam =
from last 10 days, and at the end he refused that there is no free service =
to be provided, rather he showed me from his system that there is free serv=
ice upto 2 years or 30,000km (screen
 shot attached).</div>
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Therefore, I would request Autozone management to resolve this and coordina=
te with Nissan for free service.&nbsp;</div>
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Attachments.</div>
<ol start=3D"1" data-editing-info=3D"{&quot;applyListStyleFromLevel&quot;:f=
alse,&quot;orderedStyleType&quot;:1}" style=3D"list-style-type:decimal">
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al,Helvetica,sans-serif; font-size:12pt; color:rgb(33,33,33)">
<div dir=3D"auto" role=3D"presentation">Purchased receipt</div>
</li><li style=3D"font-family:Aptos,Aptos_MSFontService,-apple-system,Robot=
o,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(33,33,33)">
<div dir=3D"auto" role=3D"presentation">Screen shot from Autozone ...Free S=
ervice 2 years or 30,000km.&nbsp;</div>
</li></ol>
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Regards,</div>
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Mubeen&nbsp;</div>
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Mob. 05 63856148&nbsp;</div>
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