22

✏️ Editing: 1773054836.M505145P35068.node93.myfcloudin.com,S=42557,W=43174:2,c

Envelope-to: info@autozone.com.sa
Delivery-date: Mon, 09 Mar 2026 11:13:56 +0000
To: <info@autozone.com.sa>
Subject: Service Disruption Notification
Content-Type: multipart/alternative; boundary="-------?=_93067-6216851083812"
Date: Mon, 09 Mar 2026 11:07:45 +0000
Feedback-ID: 185.41.28.7:4524233_65:4524233:Sendinblue
From: ZIWO Alerts <no-reply@notifications.ziwo.io>
MIME-Version: 1.0
Message-Id: <202609031107.31cym6b8uucfj@ag.d.mailin.fr>
Reply-To: <no-reply@notifications.ziwo.io>

---------?=_93067-6216851083812
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=UTF-8

Dear Valued Customer,

We are writing to provide you with a transparent account of the service dis=
ruption that affected the ZIWO platform between 1 and 3 March 2026, and to =
confirm that your service has been fully restored.

####**What happened**
On Sunday, 1 March 2026, Amazon Web Services (AWS) data centers in the UAE =
and Bahrain sustained physical damage as a result of Iranian drone and miss=
ile strikes targeting the region. AWS confirmed on its Health Dashboard tha=
t two facilities in the UAE were directly struck, and a third in Bahrain wa=
s damaged by a nearby strike. This is the first time in history that a majo=
r commercial cloud provider's infrastructure has been physically damaged by=
 military action.

####**Impact on ZIWO services**
A portion of ZIWO's network management tools and voice collection systems (=
not customer data) were hosted within the affected AWS region. As a result,=
 call routing and voice traffic processing were disrupted across parts of o=
ur network.

You may also have experienced intermittent recovery: this was caused by cas=
cading failures among the many third-party carriers and suppliers who also =
depend on AWS infrastructure in the region.

Your data was not affected. All customer data is hosted exclusively in the =
cloud environment agreed with you contractually (Microsoft Azure, Amazon We=
b Services, Oracle Cloud, or other). Where your data resides in AWS, it is =
stored in regions entirely separate from the Middle East facilities affecte=
d by this incident. No data was lost, compromised, or exposed.

####**How we resolved it**
Our engineering teams immediately mobilized and rebuilt all affected system=
s outside the impacted AWS region. Voice collection infrastructure and netw=
ork management tools were reinstalled in an unaffected region, and full end=
-to-end service was restored and verified by 3 March 2026.

####**What we are doing to prevent recurrence**
We are accelerating our transition to a multi-region, multi-cloud architect=
ure for all operational systems, ensuring no single region or provider repr=
esents a point of failure. We are also enhancing our supplier dependency ma=
pping and automated failover capabilities.

We sincerely apologise for the disruption caused. This was an extraordinary=
 and unprecedented event, and we remain fully committed to the reliability =
and security of your contact center operations. Your account team is availa=
ble to answer any questions you may have.

Warm regards,

**The ZIWO Team**

*For the full Root Cause Analysis report, please contact your account manag=
er at [*am-team@ziwo.io*](mailto:am-team@ziwo.io). AWS incident references:=
 ME-CENTRAL-1 &=C2=A0**ME-SOUTH-1 =E2=80=94 AWS Health Dashboard, March 202=
6.*

####ASWAT ZIWO FZ LLC

Office 153-154 - Dubai Internet City 17 - Al Sufouh - Dubai Internet City -=
 Dubai - United Arab Emirates

---------?=_93067-6216851083812
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org=
/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns=3D"http://www.w3.org/1999/xhtml" xmlns:v=3D"urn:schemas-microso=
ft-com:vml" xmlns:o=3D"urn:schemas-microsoft-com:office:office"><head><meta=
 http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><meta h=
ttp-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge"><meta name=3D"format-de=
tection" content=3D"telephone=3Dno"><meta name=3D"viewport" content=3D"widt=
h=3Ddevice-width, initial-scale=3D1.0"><title>Service Disruption Notificati=
on</title><style type=3D"text/css" emogrify=3D"no">#outlook a { padding:0; =
} .ExternalClass { width:100%; } .ExternalClass, .ExternalClass p, .Externa=
lClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div { l=
ine-height: 100%; } table td { border-collapse: collapse; mso-line-height-r=
ule: exactly; } .editable.image { font-size: 0 !important; line-height: 0 !=
important; } .nl2go_preheader { display: none !important; mso-hide:all !imp=
ortant; mso-line-height-rule: exactly; visibility: hidden !important; line-=
height: 0px !important; font-size: 0px !important; } body { width:100% !imp=
ortant; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0;=
 padding:0; } img { outline:none; text-decoration:none; -ms-interpolation-m=
ode: bicubic; } a img { border:none; } table { border-collapse:collapse; ms=
o-table-lspace:0pt; mso-table-rspace:0pt; } th { font-weight: normal; text-=
align: left; } *[class=3D"gmail-fix"] { display: none !important; } </style=
><style type=3D"text/css" emogrify=3D"no"> @media (max-width: 600px) { .gmx=
-killpill { content: ' \03D1';} } </style><style type=3D"text/css" emogrify=
=3D"no">@media (max-width: 600px) { .gmx-killpill { content: ' \03D1';} .r0=
-o { border-style: solid !important; margin: 0 auto 0 auto !important; widt=
h: 320px !important } .r1-i { background-color: #0e152f !important } .r2-c =
{ box-sizing: border-box !important; text-align: center !important; valign:=
 top !important; width: 100% !important } .r3-o { border-style: solid !impo=
rtant; margin: 0 auto 0 auto !important; width: 100% !important } .r4-i { p=
adding-bottom: 20px !important; padding-left: 15px !important; padding-righ=
t: 15px !important; padding-top: 20px !important } .r5-c { box-sizing: bord=
er-box !important; display: block !important; valign: top !important; width=
: 100% !important } .r6-o { border-style: solid !important; width: 100% !im=
portant } .r7-i { padding-left: 0px !important; padding-right: 0px !importa=
nt } .r8-c { box-sizing: border-box !important; text-align: center !importa=
nt; valign: top !important; width: 320px !important } .r9-c { background-co=
lor: #0e152f !important; box-sizing: border-box !important; padding-bottom:=
 15px !important; padding-top: 15px !important; text-align: left !important=
; valign: top !important; width: 100% !important } .r10-i { padding-bottom:=
 0px !important; padding-left: 15px !important; padding-right: 15px !import=
ant; padding-top: 0px !important } .r11-c { box-sizing: border-box !importa=
nt; padding-bottom: 10px !important; padding-top: 10px !important; text-ali=
gn: center !important; width: 100% !important } .r12-i { color: #3b3f44 !im=
portant; padding-bottom: 5px !important; padding-left: 15px !important; pad=
ding-right: 15px !important; padding-top: 5px !important } .r13-i { color: =
#3b3f44 !important; padding-left: 0px !important; padding-right: 0px !impor=
tant } .r14-c { box-sizing: border-box !important; text-align: center !impo=
rtant; width: 100% !important } .r15-i { color: #3b3f44 !important; font-si=
ze: 0px !important; padding-bottom: 15px !important; padding-left: 25px !im=
portant; padding-right: 25px !important; padding-top: 15px !important } .r1=
6-c { box-sizing: border-box !important; width: 32px !important } .r17-o { =
border-style: solid !important; margin-right: 8px !important; width: 32px !=
important } .r18-i { color: #3b3f44 !important; padding-bottom: 5px !import=
ant; padding-top: 5px !important } .r19-o { border-style: solid !important;=
 margin-right: 0px !important; width: 32px !important } .r20-c { box-sizing=
: border-box !important; text-align: left !important; valign: top !importan=
t; width: 100% !important } .r21-o { border-style: solid !important; margin=
: 0 auto 0 0 !important; width: 100% !important } .r22-i { color: #3b3f44 !=
important; padding-bottom: 15px !important; padding-top: 15px !important; t=
ext-align: center !important } .r23-c { box-sizing: border-box !important; =
text-align: center !important; valign: middle !important; width: 100% !impo=
rtant } .r24-o { background-size: cover !important; border-style: solid !im=
portant; margin: 0 auto 0 auto !important; width: 100% !important } .r25-i =
{ color: #3b3f44 !important; padding-bottom: 10px !important; padding-left:=
 0px !important; padding-right: 0px !important; padding-top: 10px !importan=
t } .r26-i { color: #3b3f44 !important; text-align: center !important } bod=
y { -webkit-text-size-adjust: none } .nl2go-responsive-hide { display: none=
 } .nl2go-body-table { min-width: unset !important } .mobshow { height: aut=
o !important; overflow: visible !important; max-height: unset !important; v=
isibility: visible !important } .resp-table { display: inline-table !import=
ant } .magic-resp { display: table-cell !important } } </style><style type=3D"text/css" emogrify=3D"no">@import url("https://fonts.=
googleapis.com/css2?family=3DMontserrat&family=3DOpen Sans&family=3DNunito&=
family=3DNunito Sans"); </style><style type=3D"text/css">p,=
 h1, h2, h3, h4, ol, ul, li { margin: 0; } .nl2go-default-textstyle { color=
: #3b3f44; font-family: Nunito, arial; font-size: 16px; line-height: 1.5; w=
ord-break: break-word } .default-button { color: #ffffff; font-family: Nuni=
to, arial; font-size: 16px; font-style: normal; font-weight: normal; line-h=
eight: 1.15; text-decoration: none; word-break: break-word } a, a:link { co=
lor: #191e23; text-decoration: underline } .default-heading1 { color: #1F2D=
3D; font-family: Montserrat, arial; font-size: 36px; font-weight: 400; word=
-break: break-word } .default-heading2 { color: #1F2D3D; font-family: Monts=
errat, arial; font-size: 32px; font-weight: 400; word-break: break-word } .=
default-heading3 { color: #1F2D3D; font-family: Montserrat, arial; font-siz=
e: 24px; font-weight: 400; word-break: break-word } .default-heading4 { col=
or: #1F2D3D; font-family: Montserrat, arial; font-size: 18px; font-weight: =
400; word-break: break-word } a[x-apple-data-detectors] { color: inherit !i=
mportant; text-decoration: inherit !important; font-size: inherit !importan=
t; font-family: inherit !important; font-weight: inherit !important; line-h=
eight: inherit !important; } .no-show-for-you { border: none; display: none=
; float: none; font-size: 0; height: 0; line-height: 0; max-height: 0; mso-=
hide: all; overflow: hidden; table-layout: fixed; visibility: hidden; width=
: 0; } </style><style type=3D"text/css">a:link{color: #191e23; text-decoration: u=
nderline;}</style></head><body bgcolor=3D"#0e152f" text=3D"#3b3f44" link=3D=
"#191e23" yahoo=3D"fix" style=3D"background-color: #0e152f;"> <table cellpa=
dding=3D"0" border=3D"0" cellspacing=3D"0" style=3D"mso-hide:all; display:n=
one;">
<tr><td>AWS Infrastructure Incident =E2=80=94 Middle East Region&zwnj; &nbs=
p; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nb=
sp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &n=
bsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &=
nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; =
&nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj;=
 &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj=
; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwn=
j; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zw=
nj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&z=
wnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&=
zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;=
&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy=
;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &sh=
y;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &s=
hy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &=
shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; =
&shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp;=
 &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp=
; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbs=
p; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nb=
sp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &n=
bsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &=
nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; =
&nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj;=
 &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj=
; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwn=
j; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zw=
nj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&z=
wnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&=
zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;=
&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy=
;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &sh=
y;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &s=
hy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &=
shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; =
&shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp;=
 &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp=
; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbs=
p; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nb=
sp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &n=
bsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &=
nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; =
&nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj;=
 &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj=
; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwn=
j; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zw=
nj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&z=
wnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&=
zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;=
&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy=
;&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;</td></tr></table> 
	 <img style=3D"display:none" src=3D"https://7vpl3.r.=
a.d.sendibm1.com/mk/op/sh/1t6AVse4sR7ZnMtE5e4UXwyDWUIpzI/Y8QGVvUc8vhk" /> <=
!-- <![endif]-->  <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" r=
ole=3D"presentation" class=3D"nl2go-body-table" width=3D"100%" style=3D"bac=
kground-color: #0e152f; width: 100%;"><tr><td> <table cellspacing=3D"0" cel=
lpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"600" align=3D"ce=
nter" class=3D"r0-o" style=3D"table-layout: fixed; width: 600px;"><tr><td v=
align=3D"top" class=3D"r1-i" style=3D"background-color: #0e152f;"> <table c=
ellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation" width=
=3D"100%" align=3D"center" class=3D"r3-o" style=3D"table-layout: fixed; wid=
th: 100%;"><tr><td class=3D"r4-i" style=3D"padding-bottom: 20px; padding-to=
p: 20px;"> <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" role=3D"presentation"><tr><th width=3D"100%" valign=3D"top" class=3D=
"r5-c" style=3D"font-weight: normal;"> <table cellspacing=3D"0" cellpadding=
=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" class=3D"r6-o" sty=
le=3D"table-layout: fixed; width: 100%;"><tr><td valign=3D"top" class=3D"r7=
-i" style=3D"padding-left: 15px; padding-right: 15px;"> <table width=3D"100=
%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation"><=
tr><td class=3D"r2-c" align=3D"center"> <table cellspacing=3D"0" cellpaddin=
g=3D"0" border=3D"0" role=3D"presentation" width=3D"178" class=3D"r3-o" sty=
le=3D"table-layout: fixed; width: 178px;"><tr><td style=3D"font-size: 0px; =
line-height: 0px;"> <a href=3D"https://7vpl3.r.a.d.sendibm1.com/mk/cl/f/sh/=
1t6Af4OiGsDg0iqL5uJqvXGmEzjQo8/dYV2RJ0CVC2f" target=3D"_blank" style=3D"col=
or: #191e23; text-decoration: underline;" sib_link_id=3D"0" templating=3D"n=
"> <img src=3D"https://7vpl3.img.a.d.sendibm1.com/im/sh/DRoIG0hpOE73.png?u=
=3DWtVElij8PJZGcPbVEFFxmPHY6hCSQ53s" width=3D"178" border=3D"0" style=3D"di=
splay: block; width: 100%;" sib_img_id=3D"0"></a> </td> </tr></table></td> =
</tr></table></td> </tr></table></th> </tr></table></td> </tr></table></td>=
 </tr></table><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=
=3D"presentation" width=3D"100%" align=3D"center" class=3D"r3-o" style=3D"t=
able-layout: fixed; width: 100%;"><tr><td valign=3D"top" class=3D"r1-i" sty=
le=3D"background-color: #0e152f;"> <table cellspacing=3D"0" cellpadding=3D"=
0" border=3D"0" role=3D"presentation" width=3D"600" align=3D"center" class=
=3D"r0-o" style=3D"table-layout: fixed; width: 600px;"><tr><td class=3D"r4-=
i" style=3D"padding-bottom: 20px; padding-top: 20px;"> <table width=3D"100%=
" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation"><t=
r><th width=3D"100%" valign=3D"top" class=3D"r5-c" style=3D"font-weight: no=
rmal;"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"pre=
sentation" width=3D"100%" class=3D"r6-o" style=3D"table-layout: fixed; widt=
h: 100%;"><tr><td valign=3D"top" class=3D"r7-i" style=3D"padding-left: 15px=
; padding-right: 15px;"> <table width=3D"100%" cellspacing=3D"0" cellpaddin=
g=3D"0" border=3D"0" role=3D"presentation"><tr><td class=3D"r9-c nl2go-defa=
ult-textstyle" align=3D"left" style=3D"color: #3b3f44; font-family: Nunito,=
arial; font-size: 16px; line-height: 1.5; word-break: break-word; backgroun=
d-color: #0e152f; padding-bottom: 15px; padding-top: 15px; text-align: left=
; valign: top;"> <div><p class=3D"default" id=3D"isPasted" style=3D"margin:=
 0; text-align: justify;"><span style=3D"color: rgb(255, 255, 255);">Dear V=
alued Customer,</span></p><p class=3D"default" style=3D"margin: 0; text-ali=
gn: justify;"><span style=3D"color: rgb(255, 255, 255);">We are writing to =
provide you with a transparent account of the service disruption that affec=
ted the ZIWO platform between 1 and 3 March 2026, and to confirm that your =
service has been fully restored.</span></p><p class=3D"default" style=3D"ma=
rgin: 0; text-align: justify;"><br></p><h4 class=3D"default-heading4" style=
=3D"margin: 0; color: #1f2d3d; font-family: Montserrat,arial; font-size: 18=
px; font-weight: 400; word-break: break-word; text-align: justify;"><span s=
tyle=3D"color: rgb(255, 255, 255);"><strong>What happened</strong></span></=
h4><p class=3D"default" style=3D"margin: 0; text-align: justify;"><span sty=
le=3D"color: rgb(255, 255, 255);">On Sunday, 1 March 2026, Amazon Web Servi=
ces (AWS) data centers in the UAE and Bahrain sustained physical damage as =
a result of Iranian drone and missile strikes targeting the region. AWS con=
firmed on its Health Dashboard that two facilities in the UAE were directly=
 struck, and a third in Bahrain was damaged by a nearby strike. This is the=
 first time in history that a major commercial cloud provider's infrastruct=
ure has been physically damaged by military action.</span></p><p class=3D"d=
efault" style=3D"margin: 0; text-align: justify;"><br></p><h4 class=3D"defa=
ult-heading4" style=3D"margin: 0; color: #1f2d3d; font-family: Montserrat,a=
rial; font-size: 18px; font-weight: 400; word-break: break-word; text-align=
: justify;"><span style=3D"color: rgb(255, 255, 255);"><strong>Impact on ZI=
WO services</strong></span></h4><p class=3D"default" style=3D"margin: 0; te=
xt-align: justify;"><span style=3D"color: rgb(255, 255, 255);">A portion of=
 ZIWO's network management tools and voice collection systems (not customer=
 data) were hosted within the affected AWS region. As a result, call routin=
g and voice traffic processing were disrupted across parts of our network.<=
/span></p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><s=
pan style=3D"color: rgb(255, 255, 255);">You may also have experienced inte=
rmittent recovery: this was caused by cascading failures among the many thi=
rd-party carriers and suppliers who also depend on AWS infrastructure in th=
e region.</span></p><p class=3D"default" style=3D"margin: 0; text-align: ju=
stify;"><br></p><p class=3D"default" style=3D"margin: 0; text-align: justif=
y;"><span style=3D"color: rgb(255, 255, 255);">Your data was not affected. =
All customer data is hosted exclusively in the cloud environment agreed wit=
h you contractually (Microsoft Azure, Amazon Web Services, Oracle Cloud, or=
 other). Where your data resides in AWS, it is stored in regions entirely s=
eparate from the Middle East facilities affected by this incident. No data =
was lost, compromised, or exposed.</span></p><p class=3D"default" style=3D"=
margin: 0; text-align: justify;"><br></p><h4 class=3D"default-heading4" sty=
le=3D"margin: 0; color: #1f2d3d; font-family: Montserrat,arial; font-size: =
18px; font-weight: 400; word-break: break-word; text-align: justify;"><span=
 style=3D"color: rgb(255, 255, 255);"><strong>How we resolved it</strong></=
span></h4><p class=3D"default" style=3D"margin: 0; text-align: justify;"><s=
pan style=3D"color: rgb(255, 255, 255);">Our engineering teams immediately =
mobilized and rebuilt all affected systems outside the impacted AWS region.=
 Voice collection infrastructure and network management tools were reinstal=
led in an unaffected region, and full end-to-end service was restored and v=
erified by 3 March 2026.</span></p><p class=3D"default" style=3D"margin: 0;=
 text-align: justify;"><br></p><h4 class=3D"default-heading4" style=3D"marg=
in: 0; color: #1f2d3d; font-family: Montserrat,arial; font-size: 18px; font=
-weight: 400; word-break: break-word; text-align: justify;"><span style=3D"=
color: rgb(255, 255, 255);"><strong>What we are doing to prevent recurrence=
</strong></span></h4><p class=3D"default" style=3D"margin: 0; text-align: j=
ustify;"><span style=3D"color: rgb(255, 255, 255);">We are accelerating our=
 transition to a multi-region, multi-cloud architecture for all operational=
 systems, ensuring no single region or provider represents a point of failu=
re. We are also enhancing our supplier dependency mapping and automated fai=
lover capabilities.</span></p><p class=3D"default" style=3D"margin: 0; text=
-align: justify;"><br></p><p class=3D"default" style=3D"margin: 0; text-ali=
gn: justify;"><span style=3D"color: rgb(255, 255, 255);">We sincerely apolo=
gise for the disruption caused. This was an extraordinary and unprecedented=
 event, and we remain fully committed to the reliability and security of yo=
ur contact center operations. Your account team is available to answer any =
questions you may have.</span></p><p class=3D"default" style=3D"margin: 0; =
text-align: justify;"><br></p><p class=3D"default" style=3D"margin: 0; text=
-align: justify;"><span style=3D"color: rgb(255, 255, 255);">Warm regards,<=
/span></p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><s=
trong><span style=3D"color: rgb(255, 255, 255);">The ZIWO Team</span></stro=
ng></p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><br><=
/p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><span dir=
=3D"ltr" id=3D"isPasted" style=3D"font-style: normal; font-weight: 400; fon=
t-size: 12px;"><em><span style=3D"color: rgb(255, 255, 255);">For the full =
Root Cause Analysis report, please contact your account manager at <a href=
=3D"mailto:am-team@ziwo.io" type=3D"mailtoLink" style=3D"color: #191e23; te=
xt-decoration: underline;"><em><span style=3D"color: rgb(255, 255, 255);">a=
m-team@ziwo.io</span></em></a>. AWS incident references: ME-CENTRAL-1 &=C2=
=A0</span></em></span><span dir=3D"ltr" style=3D"font-style: normal; font-w=
eight: 400; font-size: 12px;"><em><span style=3D"color: rgb(255, 255, 255);=
">ME-SOUTH-1 =E2=80=94 AWS Health Dashboard, March 2026.</span></em></span>=
</p></div> </td> </tr></table></td> </tr></table></th> </tr></table></td> <=
/tr></table></td> </tr></table><table cellspacing=3D"0" cellpadding=3D"0" b=
order=3D"0" role=3D"presentation" width=3D"600" align=3D"center" class=3D"r=
0-o" style=3D"table-layout: fixed; width: 600px;"><tr><td valign=3D"top" cl=
ass=3D"r1-i" style=3D"background-color: #0e152f;"> <table cellspacing=3D"0"=
 cellpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" align=
=3D"center" class=3D"r3-o" style=3D"table-layout: fixed; width: 100%;"><tr>=
<td class=3D"r10-i"> <table width=3D"100%" cellspacing=3D"0" cellpadding=3D=
"0" border=3D"0" role=3D"presentation"><tr><th width=3D"100%" valign=3D"top=
" class=3D"r5-c" style=3D"font-weight: normal;"> <table cellspacing=3D"0" c=
ellpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" class=3D=
"r6-o" style=3D"table-layout: fixed; width: 100%;"><tr><td valign=3D"top" c=
lass=3D"r7-i" style=3D"padding-left: 15px; padding-right: 15px;"> <table wi=
dth=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"prese=
ntation"><tr><td class=3D"r11-c" align=3D"center" style=3D"padding-bottom: =
10px; padding-top: 10px;"> <table width=3D"100%" cellspacing=3D"0" cellpadd=
ing=3D"0" border=3D"0" role=3D"presentation" height=3D"1" style=3D"border-t=
op-style: solid; background-clip: border-box; border-top-color: #ffffff; bo=
rder-top-width: 1px; font-size: 1px; line-height: 1px;"><tr><td height=3D"0=
" style=3D"font-size: 0px; line-height: 0px;">=C2=AD</td> </tr></table></td=
> </tr></table></td> </tr></table></th> </tr></table></td> </tr></table></t=
d> </tr></table><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" rol=
e=3D"presentation" width=3D"100%" align=3D"center" class=3D"r3-o" style=3D"=
table-layout: fixed; width: 100%;"><tr><td valign=3D"top" class=3D"r1-i" st=
yle=3D"background-color: #0e152f;"> <table cellspacing=3D"0" cellpadding=3D=
"0" border=3D"0" role=3D"presentation" width=3D"600" align=3D"center" class=
=3D"r0-o" style=3D"table-layout: fixed; width: 600px;"><tr><td class=3D"r12=
-i" style=3D"color: #3b3f44; font-family: Nunito; font-size: 16px; padding-=
bottom: 5px; padding-top: 5px;"> <table width=3D"100%" cellspacing=3D"0" ce=
llpadding=3D"0" border=3D"0" role=3D"presentation"><tr><th width=3D"100%" v=
align=3D"top" class=3D"r5-c" style=3D"font-weight: normal;"> <table cellspa=
cing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"10=
0%" class=3D"r6-o" style=3D"table-layout: fixed; width: 100%;"><tr><td vali=
gn=3D"top" class=3D"r13-i" style=3D"color: #3b3f44; font-family: Nunito; fo=
nt-size: 16px; padding-left: 15px; padding-right: 15px;"> <table width=3D"1=
00%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation"=
><tr><td class=3D"r14-c" align=3D"center"> <table cellspacing=3D"0" cellpad=
ding=3D"0" border=3D"0" role=3D"presentation" width=3D"570" align=3D"center=
" class=3D"r3-o" style=3D"table-layout: fixed; width: 570px;"><tr><td valig=
n=3D"top"> <table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" role=3D"presentation"><tr><td class=3D"r14-c" align=3D"center" style=
=3D"display: inline-block;"> <table cellspacing=3D"0" cellpadding=3D"0" bor=
der=3D"0" role=3D"presentation" width=3D"570" align=3D"center" class=3D"r3-=
o" style=3D"table-layout: fixed; width: 570px;"><tr><td class=3D"r15-i" sty=
le=3D"color: #3b3f44; font-family: Nunito; font-size: 16px; padding-bottom:=
 15px; padding-left: 179px; padding-right: 180px; padding-top: 15px;"> <tab=
le width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"=
presentation"><tr><th width=3D"39" class=3D"r16-c mobshow resp-table" style=
=3D"font-weight: normal;"> <table cellspacing=3D"0" cellpadding=3D"0" borde=
r=3D"0" role=3D"presentation" width=3D"100%" class=3D"r17-o" style=3D"table=
-layout: fixed; width: 100%;"><tr><td class=3D"r18-i" style=3D"color: #3b3f=
44; font-family: Nunito; font-size: 0px; line-height: 0px; padding-bottom: =
5px; padding-top: 5px;"> <a href=3D"https://7vpl3.r.a.d.sendibm1.com/mk/cl/=
f/sh/1t6Af4OiGsE8LR2lUGPm5nKbcoiAWC/pqBLFG_fV__d" target=3D"_blank" style=
=3D"color: #191e23; text-decoration: underline;" sib_link_id=3D"1" templati=
ng=3D"n"> <img src=3D"https://7vpl3.img.a.d.sendibm1.com/im/sh/7qGO3LVk-9Z1=
.png?u=3DWtVElij8PJZGcrwDQfeJsKRoAWaHOolw" width=3D"16" border=3D"0" style=
=3D"display: block; width: 100%;" sib_img_id=3D"1"></a> </td> <td class=3D"=
nl2go-responsive-hide" width=3D"23" style=3D"font-size: 0px; line-height: 1=
px;">=C2=AD </td> </tr></table></th> <th width=3D"39" class=3D"r16-c mobsho=
w resp-table" style=3D"font-weight: normal;"> <table cellspacing=3D"0" cell=
padding=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" class=3D"r1=
7-o" style=3D"table-layout: fixed; width: 100%;"><tr><td class=3D"r18-i" st=
yle=3D"color: #3b3f44; font-family: Nunito; font-size: 0px; line-height: 0p=
x; padding-bottom: 5px; padding-top: 5px;"> <a href=3D"https://7vpl3.r.a.d.=
sendibm1.com/mk/cl/f/sh/1t6Af4OiGsEag9FBscVhG3OR0dguEG/X5GmeSw4I-yh" target=
=3D"_blank" style=3D"color: #191e23; text-decoration: underline;" sib_link_=
id=3D"2" templating=3D"n"> <img src=3D"https://7vpl3.img.a.d.sendibm1.com/i=
m/sh/bPd_Zgz6e7Ga.png?u=3DWtVElij8PJZGdKGvd62fyFc4ELy6NYU0" width=3D"16" bo=
rder=3D"0" style=3D"display: block; width: 100%;" sib_img_id=3D"2"></a> </t=
d> <td class=3D"nl2go-responsive-hide" width=3D"23" style=3D"font-size: 0px=
; line-height: 1px;">=C2=AD </td> </tr></table></th> <th width=3D"39" class=
=3D"r16-c mobshow resp-table" style=3D"font-weight: normal;"> <table cellsp=
acing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation" width=3D"1=
00%" class=3D"r17-o" style=3D"table-layout: fixed; width: 100%;"><tr><td cl=
ass=3D"r18-i" style=3D"color: #3b3f44; font-family: Nunito; font-size: 0px;=
 line-height: 0px; padding-bottom: 5px; padding-top: 5px;"> <a href=3D"http=
s://7vpl3.r.a.d.sendibm1.com/mk/cl/f/sh/1t6Af4OiGsF30rRcGybcQJSGOSfdwK/cfQ4=
9KhPlZ_u" target=3D"_blank" style=3D"color: #191e23; text-decoration: under=
line;" sib_link_id=3D"3" templating=3D"n"> <img src=3D"https://7vpl3.img.a.=
d.sendibm1.com/im/sh/64gtTUVG2eaY.png?u=3DWtVElij8PJZGdmbdpWR24AmKIBLvMIC4"=
 width=3D"16" border=3D"0" style=3D"display: block; width: 100%;" sib_img_i=
d=3D"3"></a> </td> <td class=3D"nl2go-responsive-hide" width=3D"23" style=
=3D"font-size: 0px; line-height: 1px;">=C2=AD </td> </tr></table></th> <th =
width=3D"39" class=3D"r16-c mobshow resp-table" style=3D"font-weight: norma=
l;"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presen=
tation" width=3D"100%" class=3D"r17-o" style=3D"table-layout: fixed; width:=
 100%;"><tr><td class=3D"r18-i" style=3D"color: #3b3f44; font-family: Nunit=
o; font-size: 0px; line-height: 0px; padding-bottom: 5px; padding-top: 5px;=
"> <a href=3D"https://7vpl3.r.a.d.sendibm1.com/mk/cl/f/sh/1t6Af4OiGsFVLZe2f=
KhXaZW5mHeNeO/IxPDtQ57AZTm" target=3D"_blank" style=3D"color: #191e23; text=
-decoration: underline;" sib_link_id=3D"4" templating=3D"n"> <img src=3D"ht=
tps://7vpl3.img.a.d.sendibm1.com/im/sh/YickyhKATEUW.png?u=3DWtVElij8PJZGeEw=
M1wpOA5waM0jkL1u8" width=3D"16" border=3D"0" style=3D"display: block; width=
: 100%;" sib_img_id=3D"4"></a> </td> <td class=3D"nl2go-responsive-hide" wi=
dth=3D"23" style=3D"font-size: 0px; line-height: 1px;">=C2=AD </td> </tr></=
table></th> <th width=3D"39" class=3D"r16-c mobshow resp-table" style=3D"fo=
nt-weight: normal;"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0=
" role=3D"presentation" width=3D"100%" class=3D"r17-o" style=3D"table-layou=
t: fixed; width: 100%;"><tr><td class=3D"r18-i" style=3D"color: #3b3f44; fo=
nt-family: Nunito; font-size: 0px; line-height: 0px; padding-bottom: 5px; p=
adding-top: 5px;"> <a href=3D"https://7vpl3.r.a.d.sendibm1.com/mk/cl/f/sh/1=
t6Af4OiGsFxgHqT3gnSkpZvA6d7MS/HNuxuVZS-ukm" target=3D"_blank" style=3D"colo=
r: #191e23; text-decoration: underline;" sib_link_id=3D"5" templating=3D"n"=
> <img src=3D"https://7vpl3.img.a.d.sendibm1.com/im/sh/HOnMjzvYPjpf.png?u=
=3DWtVElij8PJZGehH4ENDkG16qPq7ZJlcC" width=3D"16" border=3D"0" style=3D"dis=
play: block; width: 100%;" sib_img_id=3D"5"></a> </td> <td class=3D"nl2go-r=
esponsive-hide" width=3D"23" style=3D"font-size: 0px; line-height: 1px;">=
=C2=AD </td> </tr></table></th> <th width=3D"16" class=3D"r16-c mobshow res=
p-table" style=3D"font-weight: normal;"> <table cellspacing=3D"0" cellpaddi=
ng=3D"0" border=3D"0" role=3D"presentation" width=3D"100%" class=3D"r19-o" =
style=3D"table-layout: fixed; width: 100%;"><tr><td class=3D"r18-i" style=
=3D"color: #3b3f44; font-family: Nunito; font-size: 0px; line-height: 0px; =
padding-bottom: 5px; padding-top: 5px;"> <a href=3D"https://7vpl3.r.a.d.sen=
dibm1.com/mk/cl/f/sh/1t6Af4OiGsGQ102tS2tNv5dkXvbr4W/J5sGkyb2q0L_" target=3D=
"_blank" style=3D"color: #191e23; text-decoration: underline;" sib_link_id=
=3D"6" templating=3D"n"> <img src=3D"https://7vpl3.img.a.d.sendibm1.com/im/=
sh/ZzNXJHnilOl5.png?u=3DWtVElij8PJZGf9bmQnc6LwH6TfVOIVKG" width=3D"16" bord=
er=3D"0" style=3D"display: block; width: 100%;" sib_img_id=3D"6"></a> </td>=
 </tr></table></th> </tr></table></td> </tr></table></td> </tr></table></td=
> </tr></table></td> </tr><tr><td class=3D"r20-c" align=3D"left"> <table ce=
llspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"presentation" width=
=3D"100%" class=3D"r21-o" style=3D"table-layout: fixed; width: 100%;"><tr><=
td align=3D"center" valign=3D"top" class=3D"r22-i nl2go-default-textstyle" =
style=3D"line-height: 1.5; word-break: break-word; color: #3b3f44; font-fam=
ily: Nunito, arial; font-size: 16px; padding-bottom: 15px; padding-top: 15p=
x; text-align: center;"> <div><h4 class=3D"default-heading4" style=3D"margi=
n: 0; word-break: break-word; color: #1F2D3D; font-size: 18px; font-family:=
 Montserrat, arial; font-weight: 400;"><span style=3D"font-size: 18px; colo=
r: rgb(255, 255, 255);">ASWAT ZIWO FZ LLC</span></h4><div id=3D"isPasted" s=
tyle=3D"font-style: normal; font-weight: 400; text-decoration-thickness: in=
itial; text-decoration-style: initial;"><div><p style=3D"margin: 0; font-st=
yle: inherit; font-weight: inherit;"><span style=3D"font-style: inherit; fo=
nt-weight: inherit; color: rgb(255, 255, 255);">Office 153-154 - Dubai Inte=
rnet City 17 - Al Sufouh - Dubai Internet City - Dubai - United Arab Emirat=
es</span></p></div></div></div> </td> </tr></table></td> </tr><tr><td class=
=3D"r23-c" align=3D"center"> <table cellspacing=3D"0" cellpadding=3D"0" bor=
der=3D"0" role=3D"presentation" width=3D"570" align=3D"center" class=3D"r24=
-o" style=3D"table-layout: fixed; width: 570px;"><tr><td class=3D"r25-i" st=
yle=3D"color: #3b3f44; font-family: Nunito; font-size: 16px; padding-bottom=
: 10px; padding-left: 232px; padding-right: 232px; padding-top: 10px;"> <ta=
ble width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D=
"presentation"><tr><th width=3D"106" valign=3D"top" class=3D"r5-c" style=3D=
"font-weight: normal;"> <table cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" role=3D"presentation" width=3D"100%" class=3D"r6-o" style=3D"table-l=
ayout: fixed;"><tr><td class=3D"r13-i" style=3D"color: #3b3f44; font-family=
: Nunito; font-size: 16px; padding-left: 8px; padding-right: 8px;"> <table =
width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"pre=
sentation"><tr><th width=3D"100%" valign=3D"top" class=3D"r20-c" style=3D"f=
ont-weight: normal;"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" role=3D"presentation" width=3D"100%" class=3D"r21-o" style=3D"table-layo=
ut: fixed; width: 100%;"><tr><td align=3D"center" valign=3D"top" class=3D"r=
26-i nl2go-default-textstyle" style=3D"line-height: 1.5; color: #3b3f44; fo=
nt-family: Nunito, arial; font-size: 16px; text-align: center; word-break: =
break-word;"> <div><p style=3D"margin: 0;"><br></p></div> </td> </tr></tabl=
e></th> </tr></table></td> </tr></table></th> </tr></table></td> </tr></tab=
le></td> </tr></table></td> </tr></table></th> </tr></table></td> </tr></ta=
ble></td> </tr></table></td> </tr></table> <div align=3D"center" style=3D"c=
olor: #727272; font-size: 10px;">Si vous souhaitez vous d=C3=A9sinscrire de=
 notre newsletter, cliquez <a style=3D"color:#01a4c6;" target=3D"_blank" hr=
ef=3D"https://7vpl3.r.a.d.sendibm1.com/mk/un/v2/sh/1t6AVsdYhqSR1pgbZAvu72gL=
wXSkYG/_-pUee7AqCTe">ici</a></div>  </body></html>

---------?=_93067-6216851083812--

MR SKB