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Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 24 Mar 2026 07:25:48 +0000
To: <info@autozone.com.sa>
Subject: =?utf-8?q?=E2=9A=A0=EF=B8=8F_Service_Incident_Notice_=E2=80=93_Impact_on_?= =?utf-8?q?Call_Connectivity?=
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Date: Tue, 24 Mar 2026 07:19:36 +0000
Feedback-ID: 77.32.148.43:4524233_67:4524233:Sendinblue
From: ZIWO Alerts <no-reply@notifications.ziwo.io>
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---------?=_97150-3488217416378
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=UTF-8

Dear Valued Customer,

We are reaching out to inform you of an ongoing issue currently impacting c=
all services on our platform. This is a global outage affecting multiple cl=
ients, and you may also have been impacted as part of this broader situatio=
n.=C2=A0We are fully aware of the situation, and all teams =E2=80=94 infras=
tructure, support, and leadership =E2=80=94 are actively working on it as a=
 top priority.

Root Cause

This incident is linked to an outage affecting the AWS Middle East (Bahrain=
) region, which is impacting regional infrastructure. As a result, voice tr=
affic handling =E2=80=94 including call flow and connectivity =E2=80=94 is =
currently affected.

What We Are Doing

We have mobilized all internal teams and are handling this with the highest=
 level of urgency. We are actively working on stabilizing the service, expl=
oring alternative solutions, and closely monitoring AWS's recovery progress=
.

Next Steps

We will continue to provide you with regular updates as the situation evolv=
es. If you are experiencing a full outage or only partial impact, or if the=
re is any critical activity we should be aware of for prioritization, pleas=
e do not hesitate to reach out to our support team.

We deeply understand how critical your operations are, and we remain fully =
committed to restoring service as quickly as possible. We sincerely appreci=
ate your patience during this time.

Warm regards,

The ZIWO Team

*This is an automated notification. Please do not reply to this email.=C2=
=A0**For support, contact=C2=A0**your account manager at [*am-team@ziwo.io*=
](mailto:am-team@ziwo.io).=C2=A0*

####ASWAT ZIWO FZ LLC

Office 153-154 - Dubai Internet City 17 - Al Sufouh - Dubai Internet City -=
 Dubai - United Arab Emirates

---------?=_97150-3488217416378
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<tr><td>Linked to an AWS Middle East outage =E2=80=94 our teams are mobiliz=
ed and working on a fix now.&zwnj; &nbsp; &shy;&zwnj; &nbsp; &shy;&zwnj; &n=
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=3D"left"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"=
presentation" width=3D"100%" class=3D"r10-o" style=3D"table-layout: fixed; =
width: 100%;"><tr><td align=3D"justify" valign=3D"top" class=3D"r11-i nl2go=
-default-textstyle" style=3D"color: #3b3f44; font-family: Nunito,arial; fon=
t-size: 16px; line-height: 1.5; word-break: break-word; background-color: #=
0e152f; padding-bottom: 15px; padding-top: 15px; text-align: justify;"> <di=
v><p class=3D"default" id=3D"isPasted" style=3D"margin: 0; text-align: just=
ify;"><span style=3D"color: rgb(255, 255, 255);">Dear Valued Customer,</spa=
n></p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><br></=
p><p style=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 255);">We are=
 reaching out to inform you of an ongoing issue currently impacting call se=
rvices on our platform. <span style=3D"color: rgb(255, 255, 255);">This is =
a global outage affecting multiple clients, and you may also have been impa=
cted as part of this broader situation.=C2=A0</span></span><span style=3D"c=
olor: rgb(255, 255, 255);">We are fully aware of the situation, and all tea=
ms =E2=80=94 infrastructure, support, and leadership =E2=80=94 are actively=
 working on it as a top priority.</span></p><p style=3D"margin: 0;"><br></p=
><p style=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 255);">Root Ca=
use</span></p><p style=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 2=
55);">This incident is linked to an outage affecting the AWS Middle East (B=
ahrain) region, which is impacting regional infrastructure. As a result, vo=
ice traffic handling =E2=80=94 including call flow and connectivity =E2=80=
=94 is currently affected.</span></p><p style=3D"margin: 0;"><br></p><p sty=
le=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 255);">What We Are Do=
ing</span></p><p style=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 2=
55);">We have mobilized all internal teams and are handling this with the h=
ighest level of urgency. We are actively working on stabilizing the service=
, exploring alternative solutions, and closely monitoring AWS's recovery pr=
ogress.</span></p><p style=3D"margin: 0;"><br></p><p style=3D"margin: 0;"><=
span style=3D"color: rgb(255, 255, 255);">Next Steps</span></p><p style=3D"=
margin: 0;"><span style=3D"color: rgb(255, 255, 255);">We will continue to =
provide you with regular updates as the situation evolves. If you are exper=
iencing a full outage or only partial impact, or if there is any critical a=
ctivity we should be aware of for prioritization, please do not hesitate to=
 reach out to our support team.</span><br><br></p><p style=3D"margin: 0;"><=
span style=3D"color: rgb(255, 255, 255);">We deeply understand how critical=
 your operations are, and we remain fully committed to restoring service as=
 quickly as possible. We sincerely appreciate your patience during this tim=
e.</span></p><p style=3D"margin: 0;"><br></p><p style=3D"margin: 0;"><span =
style=3D"color: rgb(255, 255, 255);">Warm regards,</span></p><p style=3D"ma=
rgin: 0;"><span style=3D"color: rgb(255, 255, 255);">The ZIWO Team</span></=
p><p class=3D"default" style=3D"margin: 0; text-align: justify;"><br></p><p=
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e=3D"font-style: normal; font-weight: 400; font-size: 12px;"><em><span styl=
e=3D"color: rgb(255, 255, 255);">For support, contact=C2=A0</span></em></sp=
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ht: 400; font-size: 12px;"><em><span style=3D"color: rgb(255, 255, 255);">y=
our account manager at <a href=3D"mailto:am-team@ziwo.io" type=3D"mailtoLin=
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"color: rgb(255, 255, 255);">am-team@ziwo.io</span></em></a>.=C2=A0</span><=
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