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Envelope-to: info@autozone.com.sa
Delivery-date: Tue, 24 Mar 2026 15:17:36 +0000
To: <info@autozone.com.sa>
Subject: =?utf-8?q?[Update]_Ongoing_Service_Disruption_=E2=80=93_Recovery_in_Progr?= =?utf-8?q?ess?=
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Date: Tue, 24 Mar 2026 15:11:25 +0000
Feedback-ID: 77.32.148.50:4524233_69:4524233:Sendinblue
From: ZIWO Alerts <no-reply@notifications.ziwo.io>
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---------?=_79940-9913783451391
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Dear Valued Customer,

We are writing to provide you with an update on the service disruption comm=
unicated earlier today.

**Current Status**
Our teams are actively rerouting call lines on a client-by-client basis. Pr=
ogress is ongoing, though the complexity of restoration may vary depending =
on your specific telecom provider configuration. We appreciate your continu=
ed patience as we work through this systematically.

**What We Are Doing**
In parallel, we are also finalizing the preparation of a new hosting infras=
tructure in India, which had already been underway prior to today's inciden=
t. Once ready, this will serve as the primary hosting environment for all G=
ulf-region clients, as part of our broader strategy to ensure service conti=
nuity and protect against regional geopolitical risks.*

** If you would prefer to discuss your hosting options =E2=80=94 including =
remaining in the Gulf region =E2=80=94 please don't hesitate to reach out t=
o your account manager at=C2=A0**[am-team@ziwo.io](mailto:am-team@ziwo.io)*=
*.*

**Why Voice Infrastructure Is Different**
Unlike other cloud-based services, voice communications come with unique te=
chnical and regulatory constraints. Call quality is highly sensitive to lat=
ency =E2=80=94 even a few hundred milliseconds can significantly degrade a =
conversation =E2=80=94 which means voice traffic must be routed through inf=
rastructure that is geographically close to end users. On top of this, many=
 regions have strict data residency and compliance requirements that preven=
t voice traffic from being processed in distant locations such as Europe. T=
his is why a simple fallback to another region is not always a viable optio=
n, and why building dedicated, regional infrastructure is essential to deli=
vering the reliability our customers depend on.

**Next Steps**
We will continue to send you regular updates as recovery progresses. If you=
 are experiencing critical operational impact that requires prioritization,=
 please reach out directly to your account manager at=C2=A0[am-team@ziwo.io=
](mailto:am-team@ziwo.io).

We sincerely apologize for the disruption and remain fully committed to res=
toring your service as quickly as possible.

Warm regards,=C2=A0
The ZIWO Team

*This is an automated notification. Please do not reply to this email. For =
support, contact your account manager a**t=C2=A0**[am-team@ziwo.io](mailto:=
am-team@ziwo.io)**.*

####ASWAT ZIWO FZ LLC

Office 153-154 - Dubai Internet City 17 - Al Sufouh - Dubai Internet City -=
 Dubai - United Arab Emirates

---------?=_79940-9913783451391
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<tr><td>Linked to an AWS Middle East outage =E2=80=94 our teams are mobiliz=
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dding=3D"0" border=3D"0" role=3D"presentation"><tr><td class=3D"r9-c" align=
=3D"left"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" role=3D"=
presentation" width=3D"100%" class=3D"r10-o" style=3D"table-layout: fixed; =
width: 100%;"><tr><td align=3D"justify" valign=3D"top" class=3D"r11-i nl2go=
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t-size: 16px; line-height: 1.5; word-break: break-word; background-color: #=
0e152f; padding-bottom: 15px; padding-top: 15px; text-align: justify;"> <di=
v><p style=3D"margin: 0;"><span style=3D"color: rgb(255, 255, 255);">Dear V=
alued Customer,<br><br>We are writing to provide you with an update on the =
service disruption communicated earlier today.<br><br><b style=3D"font-weig=
ht: 700;">Current Status</b><br>Our teams are actively rerouting call lines=
 on a client-by-client basis. Progress is ongoing, though the complexity of=
 restoration may vary depending on your specific telecom provider configura=
tion. We appreciate your continued patience as we work through this systema=
tically.<br><br><b style=3D"font-weight: 700;">What We Are Doing</b><br>In =
parallel, we are also finalizing the preparation of a new hosting infrastru=
cture in India, which had already been underway prior to today's incident. =
Once ready, this will serve as the primary hosting environment for all Gulf=
-region clients, as part of our broader strategy to ensure service continui=
ty and protect against regional geopolitical risks.*<br><br><em><span style=
=3D"font-size: 14px;">* If you would prefer to discuss your hosting options=
 =E2=80=94 including remaining in the Gulf region =E2=80=94 please don't he=
sitate to reach out to your account manager at=C2=A0</span></em></span><i i=
d=3D"isPasted" style=3D"font-style: italic;"><a target=3D"_blank" href=3D"m=
ailto:am-team@ziwo.io" rel=3D"noopener noreferrer" style=3D"color: #191e23;=
 text-decoration: underline; font-size: 14px;"><span style=3D"font-size: 14=
px; color: rgb(255, 255, 255);">am-team@ziwo.io</span></a></i><i style=3D"f=
ont-style: italic;"><span style=3D"font-size: 14px; color: rgb(255, 255, 25=
5);">.</span></i></p><p style=3D"margin: 0;"><span style=3D"color: rgb(255,=
 255, 255);"><br><b style=3D"font-weight: 700;">Why Voice Infrastructure Is=
 Different</b><br>Unlike other cloud-based services, voice communications c=
ome with unique technical and regulatory constraints. Call quality is highl=
y sensitive to latency =E2=80=94 even a few hundred milliseconds can signif=
icantly degrade a conversation =E2=80=94 which means voice traffic must be =
routed through infrastructure that is geographically close to end users. On=
 top of this, many regions have strict data residency and compliance requir=
ements that prevent voice traffic from being processed in distant locations=
 such as Europe. This is why a simple fallback to another region is not alw=
ays a viable option, and why building dedicated, regional infrastructure is=
 essential to delivering the reliability our customers depend on.<br><br><b=
 style=3D"font-weight: 700;">Next Steps</b><br>We will continue to send you=
 regular updates as recovery progresses. If you are experiencing critical o=
perational impact that requires prioritization, please reach out directly t=
o your account manager at=C2=A0<a target=3D"_blank" href=3D"mailto:am-team@=
ziwo.io" rel=3D"noopener noreferrer" style=3D"text-decoration: underline; c=
olor: rgb(255, 255, 255);">am-team@ziwo.io</a>.<br><br>We sincerely apologi=
ze for the disruption and remain fully committed to restoring your service =
as quickly as possible.<br><br>Warm regards,=C2=A0</span><br><span style=3D=
"color: rgb(255, 255, 255);">The ZIWO Team<br><br><i style=3D"font-style: i=
talic;"><span style=3D"font-size: 14px;">This is an automated notification.=
 Please do not reply to this email. For support, contact your account manag=
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le=3D"font-style: italic;">.</i></span></span></p></div> </td> </tr></table=
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