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Date: Fri, 26 Mar 2021 13:19:31 -0700 (PDT)
From: "Ramesh from Zoho" <updates@zohocampaigns.com>
To: quote@autozone.com.sa
Message-ID: <zcb.3z87ed577ec441182e21f81be3715547ff896138da7cf4c5d6cf89ce7d8b56a752.17496cba9e6a.1616789971337@mail11.psnd.zcsend.net>
Subject: Rollback of Zoho Campaigns' recent updates
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Reply-To: updates@zohocampaigns.com
Feedback-ID: 15c66a2:15c66a2.17496bb58c02:US:ZohoCampaigns

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=C2=A0 =20
      =20
     =20
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    =20
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     =20
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  =20

=20
    =20
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  =20

Hello,=20

We had recently written to you about the removal of a few features in our p=
roduct. Many of you responded to the  https://help.zoho.com/portal/en/commu=
nity/topic/zoho-campaigns-updates-on-features-and-functions announcement an=
d provided us with some critical feedback, for which we are thankful.=20

The idea behind the feature update was to:=20

* Have a well-defined product positioning of both Zoho Campaigns and Zoho M=
arketingHub to help users decide between the two.=20
* Improve the user experience within Zoho Campaigns by removing redundant f=
eatures.=20
* Streamline the product in order to facilitate smooth migration from Zoho =
Campaigns to Zoho MarketingHub when we release the 2.0 version of the latte=
r.=20

However, after hearing your feedback, we realized we made a mistake in doin=
g this at this point of time, without giving enough notice to our users. I =
sincerely apologize for this.=20

We will roll back this update of Zoho Campaigns early next week. These feat=
ures will continue to exist in the product.=20

Once we release the new version of Zoho MarketingHub and provide smooth mig=
ration paths, we will revisit this decision.=20

We are moving in a direction where we want to remove complexities in Zoho C=
ampaigns and make it light, easy to use, and provide consistent user experi=
ence between Zoho Campaigns and Zoho MarketingHub.=20

This will help customers seamlessly move to Zoho MarketingHub later when ne=
eded with all data intact. =C2=A0=20

We are committed to providing the best experience in all touchpoints to our=
 partners and customers, that includes our product releases and updates.=20

However, this was an error of judgement from our end. I am sorry we let you=
 down. Please be assured that this was an exception.=C2=A0We thank you agai=
n for your valuable feedback and assure you that we will work towards gaini=
ng back your trust and goodwill.=20

Regards,=20
Ramesh Sripathy=20
Head of Product Management, Zoho Campaigns and Zoho MarketingHub=20
          =20
=C2=A0

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al,verdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-align: =
left; line-height: 19pt;"><font style=3D"font-size: 12pt;"><br></font></p><=
p style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; color:=
#000000;padding:0px;margin: 0;text-align: left; line-height: 19pt;"><span><=
font style=3D"font-size: 12pt;">Hello,</font></span></p><p style=3D"line-he=
ight:1.7;font-family:Arial,verdana;font-size:12px; color:#000000;padding:0p=
x;margin: 0;text-align: left; line-height: 19pt;"><span><font style=3D"font=
-size: 12pt;"><br></font></span></p><p style=3D"line-height:1.7;font-family=
:Arial,verdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-ali=
gn: left; line-height: 19pt;"><font style=3D"font-size: 12pt;">We had recen=
tly written to you about the removal of a few features in our product. Many=
 of you responded to the<a alt=3D"announcement" href=3D"https://zoho.mailli=
st-manage.com/click.zc?od=3D3z87ed577ec441182e21f81be3715547ff896138da7cf4c=
5d6cf89ce7d8b56a752&repDgs=3D17496cba9e6a&linkDgs=3D17496bc1c58b&mrd=3D1749=
6c21852c&m=3D1" rel=3D"noopener noreferrer" style=3D"text-decoration:underl=
ine;" target=3D"_blank" title=3D"announcement" zcurl_name=3D"l_1"><font col=
or=3D"#0001ee" style=3D"color:#0001ee;"> announcement</font></a> and provid=
ed us with some critical feedback, for which we are thankful.</font><br></p=
><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; colo=
r:#000000;padding:0px;margin: 0;text-align: left; line-height: 19pt;"><span=
><font style=3D"font-size: 12pt;"><br></font></span></p><p style=3D"line-he=
ight:1.7;font-family:Arial,verdana;font-size:12px; color:#000000;padding:0p=
x;margin: 0;text-align: left; line-height: 19pt;"><span><font style=3D"font=
-size: 12pt;"><span>The idea behind the feature update was to:</span></font=
></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size=
:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-height: 1=
9pt;"></p><ul><li style=3D"color: rgb(0, 0, 0); font-family: Arial, verdana=
; font-size: 12pt;"><span><font style=3D"font-size: 12pt;"><span>Have a wel=
l-defined product positioning of both Zoho Campaigns and Zoho MarketingHub =
to help users decide between the two.</span></font></span><li style=3D"colo=
r: rgb(0, 0, 0); font-family: Arial, verdana; font-size: 12pt;">Improve the=
 user experience within Zoho Campaigns by removing redundant features.<li s=
tyle=3D"color: rgb(0, 0, 0); font-family: Arial, verdana; font-size: 12pt;"=
>Streamline the product in order to facilitate smooth migration from Zoho C=
ampaigns to Zoho MarketingHub when we release the 2.0 version of the latter=
.</ul><p style=3D"margin: 0;padding: 0px;font-family:Arial, Helvetica, sans=
-serif; color:#000000;line-height:1.7;font-family:Arial,verdana;font-size:1=
2px;padding:0px;"></p><p style=3D"line-height:1.7;font-family:Arial,verdana=
;font-size:12px; color:#000000;padding:0px;margin: 0;text-align: left; line=
-height: 19pt;"><span><font style=3D"font-size: 12pt;"><span><br></span></f=
ont></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-s=
ize:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-height=
: 19pt;"><span><font style=3D"font-size: 12pt;"><span>However, after hearin=
g your feedback, we realized we made a mistake in doing this at this point =
of time, without giving enough notice to our users. I sincerely apologize f=
or this.</span><br></font></span></p><p style=3D"line-height:1.7;font-famil=
y:Arial,verdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-al=
ign: left; line-height: 19pt;"><span><font style=3D"font-size: 12pt;"><span=
><br></span></font></span></p><p style=3D"line-height:1.7;font-family:Arial=
,verdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-align: le=
ft; line-height: 19pt;"><span><font style=3D"font-size: 12pt;"><span><span>=
<b>We will roll back this update of Zoho Campaigns early next week. These f=
eatures will continue to exist in the product. </b></span></span></font></s=
pan></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12p=
x; color:#000000;padding:0px;margin: 0;text-align: left; line-height: 19pt;=
"><span><font style=3D"font-size: 12pt;"><span><span><br></span></span></fo=
nt></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-si=
ze:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-height:=
 19pt;"><span><font style=3D"font-size: 12pt;"><span><span>Once we release =
the new version of Zoho MarketingHub and provide smooth migration paths, we=
 will revisit this decision.</span></span></font></span></p><p style=3D"lin=
e-height:1.7;font-family:Arial,verdana;font-size:12px; color:#000000;paddin=
g:0px;margin: 0;text-align: left; line-height: 19pt;"><span><font style=3D"=
font-size: 12pt;"><span><span><br></span></span></font></span></p><p style=
=3D"line-height:1.7;font-family:Arial,verdana;font-size:12px; color:#000000=
;padding:0px;margin: 0;text-align: left; line-height: 19pt;"><span><font st=
yle=3D"font-size: 12pt;"><span><span>We are moving in a direction where we =
want to remove complexities in Zoho Campaigns and make it light, easy to us=
e, and provide consistent user experience between Zoho Campaigns and Zoho M=
arketingHub. </span></span></font></span></p><p style=3D"line-height:1.7;fo=
nt-family:Arial,verdana;font-size:12px; color:#000000;padding:0px;margin: 0=
;text-align: left; line-height: 19pt;"><span><font style=3D"font-size: 12pt=
;"><span><span><br></span></span></font></span></p><p style=3D"line-height:=
1.7;font-family:Arial,verdana;font-size:12px; color:#000000;padding:0px;mar=
gin: 0;text-align: left; line-height: 19pt;"><span><font style=3D"font-size=
: 12pt;"><span><span>This will help customers seamlessly move to Zoho Marke=
tingHub later when needed with all data intact. &nbsp;</span></span></font>=
</span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size:=
12px; color:#000000;padding:0px;margin: 0;text-align: left; line-height: 19=
pt;"><span><font style=3D"font-size: 12pt;"><span><span><br></span></span><=
/font></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font=
-size:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-heig=
ht: 19pt;"><span><font style=3D"font-size: 12pt;"><span><span>We are commit=
ted to providing the best experience in all touchpoints to our partners and=
 customers, that includes our product releases and updates.</span></span></=
font></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-=
size:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-heigh=
t: 19pt;"><span style=3D"font-size: 12pt; letter-spacing: inherit;"><br></s=
pan></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size:12p=
x; color:#000000;padding:0px;margin: 0;text-align: left; line-height: 19pt;=
"><span style=3D"font-size: 12pt; letter-spacing: inherit;">However, this w=
as an error of judgement from our end. I am sorry we let you down. Please b=
e assured that this was an exception.&nbsp;We thank you again for your valu=
able feedback and assure you that we will work towards gaining back your tr=
ust and goodwill.</span></p><p style=3D"line-height:1.7;font-family:Arial,v=
erdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-align: left=
; line-height: 19pt;"><span style=3D"font-size: 12pt; letter-spacing: inher=
it;"><br></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;f=
ont-size:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-h=
eight: 19pt;"><span style=3D"font-size: 12pt; letter-spacing: inherit;"><br=
></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;font-size=
:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-height: 1=
9pt;"><span style=3D"font-size: 12pt; letter-spacing: inherit;"><span>Regar=
ds,</span></span></p><p style=3D"line-height:1.7;font-family:Arial,verdana;=
font-size:12px; color:#000000;padding:0px;margin: 0;text-align: left; line-=
height: 19pt;"><span style=3D"font-size: 12pt; letter-spacing: inherit;"><s=
pan>Ramesh Sripathy</span></span></p><p style=3D"line-height:1.7;font-famil=
y:Arial,verdana;font-size:12px; color:#000000;padding:0px;margin: 0;text-al=
ign: left; line-height: 19pt;"><span style=3D"font-size: 12pt; letter-spaci=
ng: inherit;"><span><i>Head of Product Management, Zoho Campaigns and Zoho =
MarketingHub</i></span><br></span></p></div>
=09=09=09</td></tr>
=09=09</tbody></table>
       =09  </div>
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